TT192

Volume 192, December,
December, 2012
2012
1997 3000GT
1997 3000GT
 Vehicle Technical Info.................. page 1
The videos can also be viewed on mobile devices
(e.g. iPad/iPhone, Android devices) at
msales411.com (Vehicle Operation Videos) and
mservice411.com (How-to Videos).
 Techline Information................... page 5
TT
 MEDIC Information..................... page 5
GROUP 13−Fuel
 Tips from the Toolman................. page 5
DTC P0335 AND/OR P0340 DURING WIDE
OPEN THROTTLE — 2000-05 Eclipse/Eclipse
Spyder and 1999-03 Galant with 4 cyl. engine.
When diagnosing DTCs P0335 and P0340 on
affected vehicles, ask the customer if there have
been any recent engine related repairs.
Aftermarket or used electronic components can
generate incorrect signals, causing DTCs to set in
the ECM.
 Spotlight on CSI............................page 6
 Training News.............................. page 7
 Bulletin Review............................. page 8
Techline has reports of aftermarket cam or crank
position sensors or incorrect model year sensor
blades setting DTCs P0335 and P0340 after wide
open throttle application. The vehicles in
question do not suffer any related drivability
issues. Recommend the customer replace the
suspect sensors.
NOTE: The � mark indicates an article
repeated from a previous issue of Tech Talk.
TT
GROUP 00−General
INSTRUCTIONAL VIDEOS FOR OPERATING
VEHICLE FEATURES — 2008-13 Lancer based
vehicles, 2007-13 Outlander, 2011-13 Outlander
Sport/RVR. Videos in both English and Spanish
are available to help customers and dealers learn
how features of MMNA vehicles operate.
Combined with the owner's manual, video
makes it easy for customers to understand how
a feature works. The videos can also help dealer
staff answer customer questions and assist in
explaining the operation of key features during
the sales and delivery processes. There are
currently 21 different videos, including HVAC
operation, windshield wipers with rain sensing
features, how to set the clock on both standard
radios and MMCS, Navigation System
operation, handsfree system features and others.
can
view
the
videos
at
Customers
www.mitsubishicars.com by clicking “Owners”
at the top of the page, then “How-to Videos”
under Resources on the left side of the page.
Dealer staff can view these videos on the
Mitsubishi Dealer Link (MDL) under service >
service training > “How-to Videos.”
If the vehicle exhibits P0335 and P0340 at other
times, especially right after startup, inspect the
cam position sensor blade and ask if the
customer is aware of any recent cylinder head or
camshaft repairs. This symptom typically occurs
when a used cylinder head from an early (99-01)
vehicle is installed on a late (02-later) vehicle.
The early and late camshaft position sensor
blades are different, and if the correct sensor
blade is not installed on the replacement cylinder
head/camshaft, DTCs P0335 and P0340 may set
and turn on the MIL.
TT
GROUP 35−Brakes
USING L.E.D. BULBS IN STANDARD STOP
When
LIGHT CIRCUITS — All models.
diagnosing electrical system concerns, where
either the cruise control is inoperative or the
TCL/ASC light is illuminated, check for the
installation of non-OEM L.E.D. bulbs in the stop
light (especially the center high-mount stop
light) or tail light assemblies. Disconnecting the
bulb or light assembly for diagnosis is not a valid
1
221473_TechTalk Newsletter.indd 1
12/6/12 3:04 PM
test, because circuit current will still be lower
specification.
Monitor
switch
test,than
because
circuit current
willthe
stillbrake
be lower
(Brake
SW) signal Monitor
in the data
usingswitch
MUT-III
than
specification.
thelistbrake
to determine
the
of list
the using
stop light
circuit.
(Brake
SW) signal
in status
the data
MUT-III
Brake SW data
shouldofread
the brake
to determine
the status
the OFF
stop when
light circuit.
pedal
not depressed.
the when
data for
input
Brake
SWisdata
should readIfOFF
thethis
brake
reads
ON,depressed.
L.E.D. bulbs
be installed
one or
pedal
is not
If may
the data
for this in
input
more
lamps.
Physically
check
fororand
reads
ON,stop
L.E.D.
bulbs may
be installed
in one
replace
non-OEM
L.E.D. check
bulbs in
stop
more
stop any
lamps.
Physically
forthe
and
light any
circuit
before replacing
otherincomponents.
replace
non-OEM
L.E.D. bulbs
the stop
light circuit before replacing other components.
TT
TT
GROUP 42A − Body
GROUP
42A − Body
TIN 12-42A-001: OUTLANDER SPORT TPMS
BUZZ OR RATTLE NOISE FROM REAR OF
VEHICLE
WHENNOISE
ACCELERATING
—OF
2013
BUZZ
OR RATTLE
FROM REAR
OutlanderWHEN
Sport/RVR.
If a customer—reports
VEHICLE
ACCELERATING
2013 a
buzz orSport/RVR.
rattle noise
the rear
during
Outlander
If afrom
customer
reports
a
acceleration,
clearance
the rear
fascia
buzz
or rattle check
noisethefrom
the of
rear
during
to the muffler.
should
be approximately
acceleration,
check It
the
clearance
of the rear fascia1.5”
(35mm)
at It
the
closest
point.
Some1.5”
early
to the
muffler.
should
be approximately
production
a deformed
(35mm)
at thevehicles
closest may
point.haveSome
early
bumper support
you find
a deformed
production
vehiclesstay.
mayIf have
a deformed
stay, determine
if it can
be restored
the correct
bumper
support stay.
If you
find a to
deformed
position.
If not,
replace
the stay.to the correct
stay,
determine
if it can
be restored
position. If not, replace the stay.
Muffler
Muffler
- TEMPORARY
TINSENSORS
12-42A-001:
OUTLANDERPRODUCTION
SPORT TPMS —
2013 Outlander
Sport/RVR.PRODUCTION
The subject TIN—was
SENSORS
- TEMPORARY
sent
to dealers
on October
24,subject
and states:
2013
Outlander
Sport/RVR.
The
TIN was
sent to
dealers
on
October
24,
and
states:
Due to a supply issue of the “snap­in” type Tire
Pressure
Monitoring
System
(TPMS)
Due
to a supply
issue of the
“snap­in”
type sensor,
Tire
subject
vehicles
are
temporarily
built
Pressure Monitoring System (TPMS)being
sensor,
using
the
2012
clamp
in
type
sensor.
This
subject vehicles are temporarily being built
change
will
affect
approximately
6
weeks
using the 2012 clamp in type sensor. This of
production,
or approximately
until the supply
issue
change
will affect
6 weeks
of is
resolved.
An
owner's
manual
addendum
card
production, or until the supply issue is
reflecting
this
change
has
been
placed
in
resolved. An owner's manual addendum cardthe
glove box
affectedhas
vehicles.
reflecting
thisofchange
been placed in the
glove
box
of
affected
vehicles.
The TPMS sensor type can be easily identified
Fascia support
stay
Fascia support
stay
≈ 1.5” (35mm)
≈ 1.5” (35mm)
SQUEAK FROM FRONT DOOR WINDOW —
2013 Outlander
Sport/RVR.
Some —
early
SQUEAK
FROM FRONT
DOOR WINDOW
production
vehicles
may exhibitSome
a squeak
from
2013
Outlander
Sport/RVR.
early
either front
door, may
as the
window
travels
up or
production
vehicles
exhibit
a squeak
from
down.
this as
condition
is noted,
remove
either
frontIfdoor,
the window
travels
up orthe
inner Ifdoor
panel and
checkremove
near thethe
door
the valve
stem.
down.
thistrim
condition
is noted,
ThebyTPMS
sensor
type can be easily identified
mirror
for the
presence
and placement
inner
doorlocation
trim panel
and
check near
the door of
by the valve stem.
a foam
pad. for
Thethe
noise
may be
present
if thisofpad
mirror
location
presence
and
placement
is out
position,
missing
or not
properly
a foam
pad.ofThe
noise may
be present
if this
pad
To address
the condition
a 25mm x
is adhered.
out of position,
missing
or notcut
properly
50mm piece
of 10mm
foam cut
from
the BSRx kit
adhered.
To address
the thick
condition
a 25mm
“Snap in” type
“Clamp in” type
(p/n#
MB991752),
remove
oldthe
pad,
50mm
piece
of 10mm thick
foamthe
from
BSRensure
kit
“Snap 4250C276
in” type
“Clamp4250B975
in” type
the door
surface is
clean, then
install
theensure
new pad
(p/n#
MB991752),
remove
the old
pad,
4250C276
4250B975
the surface
original's
place.then
Theinstall
photothe
(below)
shows
thein
door
is clean,
new pad
The change is effective with the following in the
the original's
correct position
the (below)
pad in shows
a slight
place. Theofphoto
Thevehicles:
change is effective with the following
wrapped
the top
door
thedepression,
correct position
of over
the pad
in of
a the
slight
vehicles:
panel equally
on both
sides.
depression,
wrapped
over
the top of the door
 18” alloy wheels: DE007466 built
panel equally on both sides.
 18”10/18/2012
alloy wheels: DE007466 built
10/18/2012
 16” alloy wheels: DE007527 built
 16”10/17/2012
alloy wheels: DE007527 built
10/17/2012
 16” steel wheels: DE007484 built
Mirror
Location
Mirror
Location
 16”10/18/2012
steel wheels: DE007484 built
10/18/2012
This change will be reflected in future versions
Wrap pad over panel
ofchange
ASA­CAPS.
Until then,
if a replacement
This
will be reflected
in future
versions
equally
on both
sides.
Wrap pad over
panel
is required,
the correct part
of sensor
ASA­CAPS.
Untilplease
then, order
if a replacement
equally on both sides.
as shown
in the
photos
To part
insure
sensor
is required,
please
orderabove.
the correct
appearance
uniformity
and
owner's
manual
as shown in the photos above. To insure
TPMS SENSOR REGISTRATION PROCEconsistency,
use only the
typemanual
originally
appearance
uniformity
andsensor
owner's
DURE
— 2012 Lancer
based vehicles,
2012 Out­
TPMS
SENSOR
REGISTRATION
PROCEinstalled on
vehicle.
consistency,
usethe
only
the sensor type originally
lander,
Outlander
Sport/RVR.
TPMS
DURE
— 2011-13
2012 Lancer
based vehicles,
2012 Out­
installed
theaffect
vehicle.
sensor
registration
was not
included inTPMS
the ser­
There on
is no
in diagnostic or registration lander,
2011-13
Outlander
Sport/RVR.
vice registration
manuals forwas
these
models.
They
all use
procedures.
sensor types
use the same sensor
not
included
in the
ser­the
There
is no affectBoth
in diagnostic
or registration
sensor
registration
DTCs and Both
registration
vicefollowing
manuals TPMS
for these
models.
They allprocedure:
use the
procedures.
sensor steps.
types use the same
following TPMS sensor registration procedure:
DTCs and registration steps.
2
2
221473_TechTalk Newsletter.indd 2
12/5/12 11:43 AM

Connect the MUT-III and turn the ignition
to ON (for vehicles with OSS, press the
Start/Stop button twice with the brake
pedal released). The LED in the button
lights green.

Chose System Select from the MUT-III
main page,

Scroll to and select “FAST/Immo/Keyless/
TPMS” from the System List,

Select the correct system from the “Loading
Option Setup”menu and click the � (OK)
at the bottom of the page.

Select “Special Function”

Select
“Tire
Registration.”

Select “4tiresID Reg. (Change tire PRS).”
NOTE: You cannot register only one sensor,
you must register all 4 sensors at the same
time.
Pressure
Sensor
ID
When asked if you're ready to start, click
OK.
TPMS sensors are numbered in the order they are
registered, not by their location.
MIRROR SWITCH INVESTIGATION —
2007-12 Galant. MMNA is investigating mirror
switch replacements on affected vehicles. Prior
to replacing the switch, please take pictures of
the door trim panel area surrounding the switch
and submit them with a PQR.
FOG LAMP BEZEL INSTALLATION — 2013
Outlander Sport/RVR. When reinstalling fog
lamp bezels for Outlander Sport, particularly
during accessory daytime running lamp
installation, ensure all of the retaining clips for
the bezel are properly seated. Use the following
instructions to insure a proper fit and retention:
1. Insert and lock the 2 bezel locking tabs
indicated in the photos, below.
If the tabs indicated in the left photo are
aligned first,the rest fall easily into place.


Reduce pressure to 25 psi or lower in the
first tire and wait until the ID code is
displayed. This takes approximately one
minute. Repeat this step for the remaining
tires.

When all four sensors have been registered,
“4SNSRID Registration Completed” is
displayed. Click OK.

Wait for one minute, then reinflate the tires
to specification with the ignition ON.

Check MUT III data item “Registered ID
reception, Tire 1,2,3,4.” YES should be
displayed for each tire. If NO is displayed,
drive the vehicle for 5 minutes and recheck.
If NO is still displayed for any tire, diagnose
using the service manual.
TT
GROUP 54−Chassis Electrical
LOOSE “ASC OFF” BUTTON — 2013 Outlander
Sport/RVR. Turning ASC to OFF requires
pressing the “ASC Off” button for 3 seconds.
Customers who are not familiar with the
procedure may accidentally press the button too
hard and push it out of the lower dash panel. The
cause is believed to be incomplete seating of the
switch to the panel. Reinstall the switch and
confirm it is securely mounted.
2. Place a nylon trim stick between the bezel and
the locking tabs (illustration below, left) while
pressing the bezel into place. The tool will
prevent the tension ribs from collapsing while
inserting the locking tab into the bezel
(illustration below, right).
Tension ribs
Trim tool
Collapsed ribs
Locking Tab
3. Align and lock the remaining 3 locking tabs.
NO AUDIO RESPONSE WHEN “SPEECH”
BUTTON IS PRESSED — All with handsfree
telephone installed. If there is no verbal response
when trying to make a call using handsfree, and
the display reads “Listening,” the radio speaker
used for audio may be faulty. Make one of your
first diagnostic steps a check that all speakers
function properly. This is easily done by
adjusting the radio's fade and balance controls to
isolate individual speakers while listening to the
radio.
ATIN-12-54-001: CUSTOMER LETTER CLIPPER CREEK EVSE CHARGER — 2012
I-MiEV. ATIN-12-54-001 was sent to dealers on
November 5, 2012 and states:
A letter is being sent to inform 2012 Mitsubishi
i­MiEV owners of a potential software
incompatibility specific to the EVSE charger
3
221473_TechTalk Newsletter.indd 3
12/5/12 11:43 AM
produced by Clipper Creek. Currently, use of
a Clipper
Creek Creek.
chargerCurrently,
could potentially
produced
by Clipper
use of
damage Creek
the internal
components
within the
a Clipper
charger
could potentially
i­MiEV
If within
this damage
damage
theelectrical
internal system.
components
the
occurs,
it could system.
potentially If
affect
i­MiEV's
i­MiEV
electrical
thisthe
damage
ability
to start.
occurs,
it could
potentially affect the i­MiEV's
ability to start.
This incompatibility is caused by a software
mis­communication
between
Clipper
This
incompatibility is caused
by athe
software
Creek
EVSE
charger
and
the
i­MiEV
computer
mis­communication between the Clipper
system.
remedy
Mitsubishi
Creek
EVSETo
charger
andthis
thesituation,
i­MiEV computer
is
developing
a
software
update
that is
system. To remedy this situation, Mitsubishi
expected
to
launch
in
January,
2013.
is developing a software update that is
expected to launch in January, 2013.
At this time, until an i­MiEV has received the
Mitsubishi
At updated
this time,software
until anprogramming,
i­MiEV has received
the is
recommending
to owners Mitsubishi
that choose
updated
software programming,
is
continued use to
of Clipper
recommending
ownersCreek
that chargers,
choose to
remove use
the ofcharging
connector
fromtothe
continued
Clipper Creek
chargers,
vehicletheas charging
soon as the
energy from
level gauge
remove
connector
the
indicates
the battery
fully charged.
This will
vehicle
as soon
as theis energy
level gauge
minimize
possibility
damageThis
to internal
indicates
the the
battery
is fully of
charged.
will
components
within ofthe
i­MiEV
electrical
minimize
the possibility
damage
to internal
system. Once
the software
update
has been
components
within
the i­MiEV
electrical
installed
on the i­MiEV,
ownerhas
willbeen
be able
system.
Once
softwareanupdate
to resume
of Clipper
Creek
installed
on thenormal
i­MiEV,usage
an owner
will be able
to charger
resume systems.
normal usage of Clipper Creek
charger systems.
Your dealership will be provided with a
Technical
Service
Bulletin
(TSB) andwith
software
Your
dealership
will
be provided
a
updateService
(flash file)
to address
this
potential
Technical
Bulletin
(TSB) and
software
incompatibility
update
(flash file)intoJanuary,
address2013.
this potential
incompatibility in January, 2013.
A copy of the customer letter is included with the
ATIN.
The
full document
is available
A copy
of the
customer
letter is included
withon
thethe
Mitsubishi
Dealer
Link under
service on
> service
ATIN.
The full
document
is available
the
tech resources
TSBsunder
& Recalls
by Model
> TSB
Mitsubishi
Dealer>Link
service
> service
List
(98-Present)
> TSB
List - by
2012,
then>scroll
tech
resources
> TSBs
& Recalls
Model
TSB to
bottom of >
the
page.
Listthe
(98-Present)
TSB
List - 2012, then scroll to
the bottom of the page.
NAVIGATION SCREEN DISPLAYS NEW
YORK CITY/CLOCK
WILLDISPLAYS
NOT SET —NEW
2007-13
NAVIGATION
SCREEN
Outlander,
2008-13WILL
LancerNOT
basedSET
vehicles,
2011-13
YORK
CITY/CLOCK
— 2007-13
Outlander
Sport/RVR
w/MMCS
Navigation.
If you
Outlander,
2008-13
Lancer
based vehicles,
2011-13
see a vehicle
where
the location
does notIfchange
Outlander
Sport/RVR
w/MMCS
Navigation.
you
Newwhere
York City,
and thedoes
clock
will
not set,
seefrom
a vehicle
the location
not
change
first,
make
sure
theand
GPSthe
antenna
(located
in the
from
New
York
City,
clock will
not set,
dash
behind
unit)
has a clear
view
first,
make
sure the
thenavigation
GPS antenna
(located
in the
of behind
the southern
sky. If theunit)
vehicle
behind
a tall
dash
the navigation
has is
a clear
view
structure,
under
cover
or indoors,
of the
southern
sky. heavy
If the tree
vehicle
is behind
a tallthe
system under
cannotheavy
communicate
satellites
structure,
tree coverwith
or indoors,
theand
current
location
defaults to
New
York City.
system
cannot
communicate
with
satellites
and If
you confirm
is no to
obvious
current
locationthere
defaults
New interference
York City. with
If
signal,there
confirm
GPS interference
antenna cable
youthe
confirm
is no the
obvious
withwas
connected,
if you
are doing
theproperly
signal, confirm
the especially
GPS antenna
cable
was a
PDI orconnected,
the vehicleespecially
has just had
an accessory
properly
if you
are doingNavi
a
If the
installedNavi
at the
PDIinstalled.
or the vehicle
hassystem
just hadwas
an accessory
factory, submit
PQR with
if you
installed.
If the asystem
wasphotos
installed
at find
the an
improperly
antenna.
factory,
submit connected
a PQR withGPS
photos
if you find an
improperly connected GPS antenna.
RADIO
SECURITY
CODE
ONLINE
RETRIEVAL
AVAILABLECODE
TO CUSTOMERS
RADIO
SECURITY
ONLINE —
All models AVAILABLE
with anti-theftTO
radio.
MMNA recently
RETRIEVAL
CUSTOMERS
—
ananti-theft
online feature
customers
Alllaunched
models with
radio. allowing
MMNA recently
to locate
retrieve
own customers
radio codes.
launched
an and
online
featuretheir
allowing
are their
accessed
from
to Instructions
locate and retrieve
own radio
codes.the
mitsubishicars.com
website byfrom
clickingthethe
Instructions
are
accessed
“Owners” link atwebsite
the top by
of clicking
the page,the
then
mitsubishicars.com
selectinglink
Radio
Retrieval
under
Resources
“Owners”
at Code
the top
of the
page,
then
in the left
column.
a codeResources
still requires
selecting
Radio
Code Retrieving
Retrieval under
removing
the radio
to locate
the still
serial
and part
in the
left column.
Retrieving
a code
requires
numbers.
for radio
removing
theGeneral
radio toinstructions
locate the serial
andremoval
part
are alsoGeneral
available
at the same
link. removal
Once the
numbers.
instructions
for radio
has the
and part
they
arecustomer
also available
atserial
the same
link.numbers,
Once the
navigate
a form
thepart
website,
fill out
their
customer
hastothe
serialonand
numbers,
they
personal
click fill
submit.
Their
navigate
to ainformation
form on theand
website,
out their
radio code
should be
e-mailed
to them in
about
personal
information
and
click submit.
Their
1 hour.
If they have
questions,
thereinisabout
an FAQ
radio
code should
be e-mailed
to them
link on
first
page
of the instructions
and
a link
1 hour.
If the
they
have
questions,
there is an
FAQ
a Radio
form should
need
linktoon
the firstCode
pageTrouble
of the instructions
andthey
a link
assistance.
site to
familiarize
to afurther
Radio Code
TroubleVisit
formthe
should
they
need
yourself
with it inVisit
case the
a customer
comes to you
further
assistance.
site to familiarize
with questions.
yourself
with it in case a customer comes to you
with questions.
Dealers can still obtain radio codes through the
Superscreen.
Dealers
can still obtain radio codes through the
Superscreen.
TT
TT
GROUP 66−Accessories
GROUP 66−Accessories
“RANDOM” FRONT PARKING SENSOR
ALERT — 2013
Outlander
Sport/RVRSENSOR
w/accessory
“RANDOM”
FRONT
PARKING
Front
Parking
Sensors.
If
a
customer
reports a
ALERT — 2013 Outlander Sport/RVR w/accessory
continuous
alert
tone
from
the
front
parking
Front Parking Sensors. If a customer reports
a
sensor
system
without
being
near
an
object
continuous alert tone from the front parking or
another
vehicle,
it may
be near
caused
a bent
sensor
system
without
being
anby
object
or or
displaced
front
license
plate.
Check
if
the
bottom
another vehicle, it may be caused by a bent or
of the front
plate license
appears
to be
bentif the
forward
displaced
plate.
Check
bottomand
carefully
bend
it
rearward
to
vertical
or
of the plate appears to be bent forward slightly
and
past vertical.
If this resolves
the condition,the
carefully
bend it rearward
to vertical
or slightly
bent
plate was
likely
detected
by the system's
past
vertical.
If this
resolves
the condition,the
sensors.
Advise
the
customer
to
check
the front
bent plate was likely detected by the
system's
license
plate
if
a
“random”
front
parking
alert
sensors. Advise the customer to check the front
happens
again.
license plate if a “random” front parking alert
happens again.
REMOTE ENGINE START REGISTRATION
WON'T ENGINE
COMPLETE
— 2010
-13 Outlander,
REMOTE
START
REGISTRATION
Lancer,COMPLETE
Lancer Sportback,
2011-13
- 13
Outlander
WON'T
— 2010
Outlander,
Sport/RVR.
with2011
standard
Lancer,
Lancer Vehicles
Sportback,
- 13multi-function
Outlander
ignition key.
youstandard
are having
difficulty
Sport/RVR.
VehiclesIfwith
multi-function
registering
Remote
Engine
Start to
ignition
key. accessory
If you are
having
difficulty
affected vehicles,
sure Engine
you carefully
read
registering
accessorymake
Remote
Start to
and vehicles,
follow step
thecarefully
programming
affected
make#4
sureofyou
read
#4 states
the ignition
andprocedure
follow correctly.
step #4 Step
of the
programming
key must
be turnedStep
to ACC,
then the
OFF.ignition
If turned
procedure
correctly.
#4 states
ON then
OFF, the
procedure
complete.
then will
OFF.not
If turned
keytomust
be turned
to ACC,
to ON then OFF, the procedure will not complete.
4
4
221473_TechTalk Newsletter.indd 4
12/5/12 11:43 AM
TT
HOURS:
Monday — Friday
6:30 - 11:30 am & 12:30 - 3:30 pm
All times are Pacific Time
NOTE: Techline is closed every THURSDAY from
9:30 - 10:30 A.M (Pacific) for a staff meeting.
TECHLINE
(800) 446-6064
UPDATE: 2012 TECHLINE HOLIDAY HOURS: Techline will be open with reduced staff December
26-28 during regular hours. Regular schedule and staffing resumes January 2, 2013.
ERROR MESSAGE WHEN TRYING TO OPEN A TECHLINE CASE: If you get the following error mes­
sage while opening a Techline case: "1. String or binary data would be truncated," you have exceeded
the capacity of the 'Dealer Comments' field. The field can only accept 1000 CHARACTERS, including
spaces and punctuation. When writing, try to condense the information as much as possible by using
fewer words. For example, instead of entering “will need to,” use “must,” and instead of using “and”
abbreviate it using “&.” Reducing the number of characters entered will allow you to save the file. To
give you an idea of length, this article contains 788 characters. And remember, Techline may add com­
ments in this field, so please keep your comments brief, while still providing complete information!
TT
MEDIC Hotline (800) 846-7575
Call the MEDIC Hotline for ALL MEDIC & Scan Tool hardware
or software issues. Call TECHLINE for vehicle technical issues.
As of 11/27/12: Total Hits - 5973 Reflash Database - N12091
MEDIC 3 Version - 3.2
MEDIC 3 Update - 156
MUT-III Version - 27.0
Raider Scan Tool Version - 6.0
2012 MEDIC HOTLINE HOLIDAY HOURS: The Hotline will close at noon Pacific time, December
24, and be closed all day December 25, 2012 and January 1, 2013.
TT
Tips From the
Toolman
MB991621 BRAKE CALIPER TOOL
FOR 2013 OUTLANDER SPORT
BRAKE CALIPER RETRACTION TOOL FOR 2013 OUTLANDER SPORT
2013 Outlander Sport is equipped with a new brake caliper design. For replacing brake pads, Special
Tool MB991621 is replaced by a general service tool. Please contact your tool vendor to obtain an
appropriate brake caliper piston retraction tool or order OTC part number 4589.
MB991621
Piston driver
Disc brake piston pushing back
Use General
Service Tool
5
221473_TechTalk Newsletter.indd 5
12/5/12 11:43 AM
TT
TT
Spotlight On....
Spotlight On....
Larry Jay Mitsubishi,
Larry Jay
Mitsubishi,
Charlotte,
NC
Charlotte,
This column spotlights
a different highNC
scoring CSI dealer every quarter.
This column spotlights a different high scoring CSI dealer every quarter.
FRONT (l-r): Josh Dewberry (Asst. Service Mgr), Ben Glazebrook (Parts Specialist) BACK (l-r): Andrew Winderl
(Technician),
McLaurin
Lanham (Service
Parts Dir.),
John(l-r):
Hanson
(Technician)
FRONT
(l-r): JoshGrant
Dewberry
(Asst.(Technician),
Service Mgr),Kerry
Ben Glazebrook
(Parts &
Specialist)
BACK
Andrew
Winderl
(Technician), Grant McLaurin (Technician), Kerry Lanham (Service & Parts Dir.), John Hanson (Technician)
Larry Jay Mitsubishi in Charlotte, NC is one of the oldest
September, 2012
Mitsubishi
Dealers
the Southeast,
having
Larry
Jay Mitsubishi
in in
Charlotte,
NC is one
of theopened
oldest in
3-MONTH
September,CSI
2012SCORES
1987, andDealers
have always
their customers
first. in
Parts
Mitsubishi
in theplaced
Southeast,
having opened
3-MONTH CSINational
SCORES Larry Jay
and
Service
Kerry their
Lanham
says “The
dealership
1987,
and
have Director
always placed
customers
first.
Parts
always
had a Kerry
policyLanham
of satisfying
the customer,
andhas
Service
Director
says “The
dealershipand
National Larry Jay
CSI SCORE
939
992
carryhad
on that
tradition
today. the
We customer,
feel that when
haswe
always
a policy
of satisfying
and a
in, theytoday.
must be
with
a warm
CSI SCORE
939
992
we customer
carry on drives
that tradition
Wegreeted
feel that
when
a
1,000
smile and
be confident
willbetake
care ofwith
theiraneeds.
customer
drives
in, they we
must
greeted
warmWe ...how likely are you to 936
recommend
this
deal­
...how
likely
are
you
to
936
1,000
believe
our
staff is the
key take
to our
success,
andWe
how
smile
and be
confident
we will
careCSI
of their
needs.
ership forthis
service.
deal­
they our
approach
job to
ensures
that
successand
continues.
believe
staff istheir
the key
our CSI
success,
how recommend
ership
for
service.
Weapproach
want ourtheir
customers
to show
up success
wearing continues.
a smile, because they know their vehicle is in good hands,
they
job ensures
that
leave
wearing a smile
because
they'rea happy
with thethey
wayknow
they've
been
treated.
usehands,
all of the
Weand
want
our customers
to show
up wearing
smile, because
their
vehicle
is inWe
good
at ouradisposal
to ensure
the happy
customer
greatthey've
experience.”
andresources
leave wearing
smile because
they're
withhas
theaway
been treated. We use all of the
resources
at our
disposal
to ensure
the customer
hasThe
a great
It all starts
when
a new
car purchase
is made.
salesexperience.”
person takes the time to introduce each
customer
to theaservice
and
parts staff,
who congratulate
them ontakes
theirthe
purchase.
staffeach
let the
It all
starts when
new car
purchase
is made.
The sales person
time to Kerry's
introduce
customer
know
theyand
are parts
always
available
to answer questions
and help
in anyKerry's
way possible.
customer
to the
service
staff,
who congratulate
them on their
purchase.
staff let the
customer
know
are
always
available
answer
anyTime.
way possible.
According
to they
Kerry,
the
technical
staff's to
main
goal questions
is to Fix It and
Righthelp
Thein
First
He has been in the
automotive
industry
since 1979,
andmain
has been
Larry
Jay since
Assistant
Service
According
to Kerry,
the technical
staff's
goal with
is to Fix
It Right
The 2000.
First Time.
He has
been Manager
in the
Josh Dewberry
hassince
9 years
automotive
experience.
Kerry
hasAssistant
a knack for
customers
names
automotive
industry
1979,
and has been
with Larry
Jaysays
sinceJosh
2000.
Service
Manager
and
always greets
them warmly.
Theexperience.
technical staff
is led
by 12
year
veteran
Andynames
Winderl.
Josh
Dewberry
has 9 years
automotive
Kerry
says
Josh
hasMitsubishi
a knack for
customers
a real
car guy,
has had
success
stock
cars Mitsubishi
on area dirtveteran
tracks.Andy
Grant
McLaurin
andHe's
always
greets
themwho
warmly.
Thesome
technical
staffracing
is led by
12 year
Winderl.
has
beencar
a technician
for 9had
years.
also racing
into racing,
off-road
vehicles
for mud
and rock
He's
a real
guy, who has
someHe's
success
stockbuilding
cars on area
dirt tracks.
Grant
McLaurin
Lube technician
JohnHe's
Hanson
with
the dealership
11 years.
He's and
currently
hascrawling.
been a technician
for 9 years.
also has
intobeen
racing,
building
off-roadfor
vehicles
for mud
rock in
trainingLube
to become
a lineJohn
technician.
crawling.
technician
Hanson has been with the dealership for 11 years. He's currently in
training
becomeBen
a line
technician.has been with Larry Jay for 9 years and is Triple Diamond Certified.
Parts to
Specialist
Glazebrook
It'sSpecialist
his job toBen
make
sure each has
technician
getsLarry
the right
parts
for the
vehicle
being
serviced,
as well as
Parts
Glazebrook
been with
Jay for
9 years
and
is Triple
Diamond
Certified.
of customers
the front counter.
It'staking
his jobcare
to make
sure eachattechnician
gets the right parts for the vehicle being serviced, as well as
taking
of customers
at theatfront
The care
service
and parts staff
Larrycounter.
Jay Mitsubishi are focused on ensuring their customers have the
service
Greeting
themare
byfocused
name, having
the parts
andhave
dedicated,
Thebest
service
andexperience
parts staff possible.
at Larry Jay
Mitsubishi
on ensuring
theirrequired
customers
the
car make
Fix by
It Right
First the
Time
a reality.
Communicating
with
besttrained
servicetechnicians
experienceservicing
possible.the
Greeting
them
name,The
having
parts
required
and dedicated,
theirtechnicians
customers and
determining
whatThe
Larry
JayTime
Mitsubishi's
do best. They're
great
trained
servicing
the cartheir
makeneeds
Fix ItisRight
First
a reality.staff
Communicating
with
work
with customers
is a model
forneeds
any business
to copy.
Congratulations!
their
customers
and determining
their
is what Larry
Jay Mitsubishi's
staff do best. They're great
work with customers is a model for any business to copy. Congratulations!
6
6
221473_TechTalk Newsletter.indd 6
12/5/12 11:43 AM
TT
Technical Training Schedule
December, 2012 - January 2013
Mobile Training does not appear on these calendars. Contact your District Parts & Service Manager
for information about mobile training in your area.
East Zone - N.J. Tech Training Center
West Zone-Dallas Tech Training Center
East Zone - Atlanta Tech Training Center
California Technical Training Center
NEWS:
 The new 2013 PDI Detail and Technical quizzes (PDI13D, PDI13T) are available on
mitsubishiacademy.com. Review TSB-12-00-018 and log on to complete the quizzes.
REMINDER:
 Requirements for 2013 DiamondPro certification must be met by December 31, 2012. If you
haven't completed them yet, start making plans to attend missing classes and taking required tests
and quarterly quizzes. All 2012 quizzes (TQ0112, TQ0212, TQ0312 and TQ0412 are available now,
Don't wait until the last minute, and then try to take them all.
7
221473_TechTalk Newsletter.indd 7
12/5/12 11:43 AM
TT
TT
The following information was recently released:
The following information was recently released:
Number
Number
TSB-12-00-020
TSB-12-00-020
TSB-12-00-021
TSB-12-00-021
TSB-12-13-005
TSB-12-13-005
TSB-12-13-006
TSB-12-13-006
TSB-12-51-004
TSB-12-51-004
TSB-12-52A-003
TSB-12-52A-003
TSB-12-54-015
TSB-12-54-015
Title
Title
Specified
Coolant
Recommendation
Specified
Coolant
Update-SMR
Recommendation
Update-SMR
VIN Plate & Chassis Code
VINCharts
Plate &Update-SMR
Chassis Code
Charts
Update-SMR
ECM Reprogramming for
False
MIL (DTC P0420)
ECM
Reprogramming
for
False MIL (DTC P0420)
ECM Reprogramming for
Engine
System Service
ECM
Reprogramming
for
Required
Illuminated
Engine
System
Service Revised
Required
Illuminated Revised
Liftgate Spoiler Side
Gasket-SMR
Liftgate
Spoiler Side
Gasket-SMR
Vehicles
Vehicles
2011-13
Lancer Evolution
Subject
Deletes Subject
incorrect
duplicate
coolantincorrect
specificationduplicate
entry.
2011-13 Lancer Evolution
Deletes
coolant specification entry.
2013 Outlander Sport/RVR
Updates VIN plate information to
correct
model
2013 Outlander Sport/RVR
Updates
VIN
plateyear.
information to
correct
model
year.
Provides
instructions
to
2008-10 Outlander, 2009-10
reprograminstructions
the ECM to correct
Lancer,
2010 Lancer
2008-10
Outlander,
2009-10
Provides
to
false MIL
relating
Sportback
Lancer,
2010 Lancer
reprogram
the
ECM totoP0420.
correct
Sportback
MIL relating instructions
to P0420.
to
2008-11 Lancer Evolution falseProvides
reprogram
the
ECM
to
correct
2009-11
Lancer
Ralliart
2008-11 Lancer Evolution
Provides
instructions
to
Engine the
System
Req'd
2009-11
Lancer
Sportback reprogram
2009-11
Lancer
Ralliart
ECM Service
to correct
illumination
MIL. Req'd
Ralliart
2009-11
Lancer Sportback
Engine
System on
Service
Ralliart
illumination
on
MIL.
2011-12 Outlander
Updates liftgate spoiler removal
Sport/RVR
and installation
instructions
2011-12
Outlander
Updates
liftgate spoiler
removal in
the
service
manual
regarding
Sport/RVR
and installation instructions inside
gaskets.manual regarding side
the service
Rattle or Ticking Noise from
2013 Outlander Sport/RVR gaskets.
Provides instructions to correct
Glove
Box Noise from
noise instructions
from the to
glovebox
Rattle
or Ticking
2013 Outlander Sport/RVR
Provides
correct by
adding
felt
padding.
Glove Box
noise from the glovebox by
adding
felt padding.
Advises
switch button is
2007-12 Eclipse, Eclipse
Driver's Central Door Lock
available
separately
and provides
Spyder,
Galant,
2007-12
Switch
Rocker
Button
Driver's Central Door Lock
2007-12 Eclipse, Eclipse
Advises switch
button
is
replacement
instructions.
Endeavor
Replacement
Switch Rocker Button
Spyder, Galant, 2007-12
available separately and provides
Replacement
Endeavor
replacement instructions.
� Copyright 2012 Mitsubishi Motors North America, Inc.
� Copyright 2012 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
or the
Mitsubishi
ServiceFor
Information
.
The information contained in MEDIC,
this bulletin
is subject
to change.
the latestwebsite
version(www.mitsubishitechinfo.com)
of this document, go to the Mitsubishi
Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
8
8
221473_TechTalk Newsletter.indd 8
12/5/12 11:43 AM