PIT5264
Service Bulletin Details
Public Details for: PIT5264
Canadian customers unable to place calls in the united states
- 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005 - 2004 - 2003 - 2002 - 2001 - 2000 -
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File in Section: Service Bulletin Bulletin No.: Date: PIT5264 March, 2014 PRELIMINARY INFORMATION Subject: Canadian Customers Unable To Place Calls In The United States Models: 2000-2015 All GM Passenger Car and Light Duty Trucks With Gen6, Gen7, Gen8, Gen9, or Gen10 OnStar Systems Condition/Concern A Canadian customer may comment that when they travel to the United States, they are unable to connect to OnStar or use hands free calling. Recommendation/Instructions This condition is present due to the existing cell phone provider not having roaming agreements in areas outside of Canada. At this time, a customer has the option of contacting OnStar to have a 500 number loaded for OnStar operation while in the United States. Dealership technicians can contact OnStar via BBKP (Long Connect possible) or Land Line 1 (888) 466-7827. Request to speak to OSTA Off Line Team with this change request. Note: Hands free calling services will be unavailable with the 500 number.