2020 Mazda Cx-9 2wdMazda Cx-9 2wd 2020

Vehicle Details: Recalls, Fuel Economy, Emissions, Safety Ratings, Consumer Complaints, Decoded VIN Details, Service Bulletins

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Below you will find all available information on the 2020 Mazda CX-9 SUV AWD.
The vehicle is described as a Front-Wheel Drive Small Sport Utility Vehicle 2WD Large utility (ANSI D16.1 Utility Vehicle Categories and "Full Size" and "Large").

The overall safety rating for this vehicle is: 5

ManufacturerKnown WMI(s)Fuel Type
MazdaRegular
City MPGHighway MPGCO2 emissions
22 MPG28 MPG363 g/mile
2020 Mazda Cx-9 2wd
2020 Mazda Cx-9 2wd
Mazda VIN Decoder

Use the box here to look up VINs from Mazda as well as other manufacturers

#

Sub-models: - Cx‑9 -

Frequently Asked Questions
  • What is the MPG of a 2020 Mazda Cx-9 2wd?
     - The 2020 Mazda Cx-9 2wd has an EPA estimated city efficiency of 22 MPG and an estimated highway efficiency of 28 MPG.
  • What is the safety rating of the 2020 Mazda Cx-9 2wd?
     - The overall safety rating of the 2020 Mazda Cx-9 2wd is 5 stars.
  • What is the fuse box diagram for the 2020 Mazda Cx-9 2wd?
     - Fuse box diagrams for the 2020 Mazda Cx-9 2wd can be found here
  • What is the annual fuel cost for the 2020 Mazda Cx-9 2wd?
     - EPA estimated annual fuel cost for the 2020 Mazda Cx-9 2wd is $2250.
  • Where is the 2020 Mazda Cx-9 2wd produced?
     - The 2020 Mazda Cx-9 2wd is produced in Hiroshima, Japan.
  • Are there recalls for the 2020 Mazda Cx-9 2wd?
     - There are 2 recall(s) for the 2020 Mazda Cx-9 2wd, additional information is below.
  • Does the 2020 Mazda Cx-9 2wd work with Apple Carplay?
     - The Cx-9 2wd does support Apple Carplay.
  • Does the 2020 Mazda Cx-9 2wd work with Android Auto?
     - The Cx-9 2wd does have Android Auto support.
  • What is the GVWR of a 2020 Mazda Cx-9 2wd?
     - The 2020 Mazda Cx-9 2wd has a GVWR of 5816 - 5822 lbs.
  • How much horsepower does the 2020 Mazda Cx-9 2wd have?
     - The 2020 Mazda Cx-9 2wd has 227 horsepower.
  • How much does the 2020 Mazda Cx-9 2wd weigh?
     - The 2020 Mazda Cx-9 2wd is listed to weigh 4361 - 4388 lbs.
Safety details for the 2020 Mazda CX-9 SUV AWD

The overall safety rating for this vehicle is: 5

Front Crash Rating Front Drivers Side Front Passenger Side
444
Side Crash Rating Side Drivers Side Side Passenger Side
555
Side Pole Crash Rating Rollover Rating Rollover Possibility
540.159
Safety details for the 2020 Mazda CX-9 SUV FWD

The overall safety rating for this vehicle is: 5

Front Crash Rating Front Drivers Side Front Passenger Side
444
Side Crash Rating Side Drivers Side Side Passenger Side
555
Side Pole Crash Rating Rollover Rating Rollover Possibility
540.151
NHTSA Mandated Recalls

  • Recall 206347 [USA]: A seat that slides forward during a crash can transfer excessive force onto a belted occupant, increasing their risk of injury.

  • Recall 2021591 [Canada]: Seats and restraints

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Recalls are also available on the Complaints page
NHTSA Submitted Mechanical & Emissions Details

  • Automatic (S6) Front-Wheel Drive Cx-9 2wd

    Description Data
    Engine cylinders4
    Engine displacement in liters2.5
    Engine descriptor; see fueleconomy.gov detailsSIDI
    TransmissionAutomatic (S6)
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-1500
    Description Data
    Annual petroleum consumption in barrels for fuel type 112.3962
    City mpg for fuel type 1,22
    Unrounded city mpg for fuel type 1,21.9668
    Tailpipe co2 in grams/mile for fuel type 1363
    Combined mpg for fuel type 1,24
    Unrounded combined mpg for fuel type 1,24.3926
    Engine cylinders4
    Engine displacement in liters2.5
    Drive axle typeFront-Wheel Drive
    EPA model type index901
    Engine descriptor; see fueleconomy.gov detailsSIDI
    EPA fuel economy score (-1 = not available)5
    Annual fuel cost for fuel type 1 ($)2250
    Fuel type with fuel type 1 and fuel type 2 (if applicable)Regular
    Fuel type 1. for single fuel vehicles, this will be the only fuel. for dual fuel vehicles, this will be the conventional fuel.Regular Gasoline
    EPA ghg score (-1 = not available)5
    Highway mpg for fuel type 1,28
    Unrounded highway mpg for fuel type 1,28.1986
    Vehicle record id42345
    Model name (carline)Cx-9 2wd
    Has my mpg data; see yourmpgvehicle and yourmpgdrivervehicleN
    If true, this vehicle operates on a blend of gasoline and electricity in charge depleting modefalse
    TransmissionAutomatic (S6)
    Unadjusted city mpg for fuel type 128.0
    Unadjusted highway mpg for fuel type 140.1125
    EPA vehicle size classSmall Sport Utility Vehicle 2WD
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-1500
    If t, this vehicle is turbochargedT
    3-character manufacturer codeTKX
    Date the vehicle record was created (iso 8601 format)Wed Nov 27 00:00:00 EST 2019
    Date the vehicle record was last modified (iso 8601 format)Fri Apr 17 00:00:00 EDT 2020
    Vehicle has start-stop technology (y, n, or blank for older vehicles)N
EPA Test Results

  • MAZDA: MAZDA6 - Test: LTKXV02.5FFA

    Description Data
    Displacement (L)2.5
    Curb Weight (lbs.)4361
    Gross Vehicle Weight Rating (lbs.)5816
    Equivalent Test Weight (lbs.)4750
    Test Drive Description2-Wheel Drive, Front
    Transmission Type DescriptionAutomatic

  • MAZDA: CX-9 2WD, CX-9 4WD - Test: LTKXT02.5EGA

    Description Data
    Displacement (L)2.5
    Curb Weight (lbs.)4388
    Gross Vehicle Weight Rating (lbs.)5822
    Equivalent Test Weight (lbs.)4750
    Test Drive Description2-Wheel Drive, Front
    Transmission Type DescriptionAutomatic
Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • SA-022-24 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • 07-003-24 - ELECTRICAL SYSTEM: Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 a?F (10 a?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by in
  • SA-027-24 - UNKNOWN OR OTHER: Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
  • 09-022-24 - ELECTRICAL SYSTEM: Some customers may complain that the power liftgate (plg) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentiona
  • SA-016-24 - SERVICE BRAKES, HYDRAULIC: Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • PF-24-03 - POWER TRAIN: Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the global electronic parts catalog (gepc). To provide support in such cases, a temporary lookup guide has been develop
  • 09-014-24 - STRUCTURE:BODY: When encountering a vehicle with paint damage, refer to the "mazda paint warranty guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  • SA-011-24 - STEERING: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
  • SA-008-24 - ELECTRICAL SYSTEM: Use the symptom troubleshooting tables below to diagnose mazda connect concerns.
  • 09-006-24 - STRUCTURE:BODY:HATCHBACK/LIFTGATE: Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (plg). The noise may be caused by the following: creaking noise: dust and dirt accumulates on the sealing portion of the plg drive unit, reducing se
  • 06-001-24 - STEERING: Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, th
  • SA-081-23 - ENGINE AND ENGINE COOLING: There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This service alert is to inform you about the water pump sealing mechanism and the criteria if r
  • 06-004-23b - STEERING: Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the
  • 09-007-23c - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
  • 01-007-23a - ELECTRICAL SYSTEM: The mazda dca-8000 is required for all warranty battery testing. If the mazda dca-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to test
  • SA-032-23a - ENGINE AND ENGINE COOLING: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
  • 02-003-23 - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • SA-039-23a - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-003-23a - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur
  • 06-004-23a - STEERING: Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the
  • SA-050-23 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Some customers may complain about scratches on the instrument cluster lens.
  • SA-039-23 - STRUCTURE: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • 06-004-23 - STEERING: Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the
  • SA-036-23 - STRUCTURE: Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surf
  • SA-035-23 - ENGINE AND ENGINE COOLING: Some customers may complain of a lack of power under heavy load without any warning lights or dtcs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
  • 09-007-23b - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
  • SA-033-23 - ELECTRICAL SYSTEM: Use the symptom troubleshooting tables below to diagnose mazda connect concerns.
  • SA-032-23 - ENGINE AND ENGINE COOLING: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
  • SA-031-23 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • 05-002-23 - POWER TRAIN: Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (P0842, P0847, P0872, P0877, P0780, P1738).
  • 01-007-23 - ELECTRICAL SYSTEM: The mazda dca-8000 is required for all warranty battery testing. If the mazda dca-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to test
  • SA-024-23 - ELECTRICAL SYSTEM: Some customers may complain about any of the following: infotainment display is blank rear mount camera is inoperative foot-motion system is inoperative rear parking sensor system is inoperative battery is discharged interior2 15amp f
  • 09-013-23a - ELECTRICAL SYSTEM: Some customers may experience electrical devices that cannot be charged through the rear console or the trunk side trim usb power outlet. This may be caused by an excessive external force applied to the usb power outlet. To eliminate this c
  • 09-007-23a - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
  • 06-001-23a - STEERING: Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
  • SA-012-23 - VISIBILITY: Some customers may report an odor or water in the hvac system and upon inspection, the cabin air filter may be found to be wet.
  • SA-016-23 - EQUIPMENT:ELECTRICAL: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary key trace cut method. B. Auxiliary key code cut method
  • 09-007-23 - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec
  • 09-008-23 - ELECTRICAL SYSTEM: Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the battery to be completely discharged and not rechargeable. This is caused by a deterioration in the seat ve
  • SA-007-23 - POWER TRAIN: The rear differential case could develop a crack in the case. Note: this could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing (1) in the coupling (2) is seized
  • 07-002-23 - ELECTRICAL SYSTEM: Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 a?F (10a?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by ina
  • 09-016-23 - ELECTRICAL SYSTEM: Speedometer replacement procedure
  • 09-013-23 - ELECTRICAL SYSTEM: Some customers may experience electrical devices that cannot be charged through the rear console or the trunk side trim usb power outlet. This may be caused by an excessive external force applied to the usb power outlet. To eliminate this c
  • 09-011-23 - VISIBILITY: Some vehicles may exhibit power outer mirror(s) that do not completely fold in and/or out. Note: this concern is unrelated to frozen mirrors in icy weather where snow or ice need to be removed for the mirrors to fold in and/or out. This con
  • 01-002-23a - ENGINE AND ENGINE COOLING: Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold flange (2) on the cylinder head.
  • 01-001-23a - ENGINE AND ENGINE COOLING: Some customers may complain about a poor acceleration and rough idling or the check engine light on with dtc P0301:00, P0302:00, P0303:00, P0304:00.Note: only turbo engines are applicable; non-turbo engines are not applicable. In most cases
  • 09-006-23 - STRUCTURE: When encountering a vehicle with paint damage, refer to the "mazda paint warranty guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  • 01-002-23 - ENGINE AND ENGINE COOLING: Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole or at the outside of the exhaust manifold. Cracks may be caused by: - deformation of the exh
  • 01-001-23 - ENGINE AND ENGINE COOLING: Some customers may complain about a poor acceleration and rough idling or the check engine light on with dtc p030x:00 (only turbo engines are applicable; non-turbo engines are not applicable). - in most cases, p030x is stored, but sometime
  • SA-007/23 - POWER TRAIN: The rear differential case could develop a crack in the case note: this could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing in the coupling is seized and cau
  • SA-003/23 - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • RF-23-01 - ENGINE AND ENGINE COOLING: When servicing skyactiv engine vehicles requiring to replace the oil galley plug and crush washer, order the required part numbers below. These parts are not listed in gepc and were previously listed as "non-serviceable" in the cylinder blo
  • 04-005-22 - SERVICE BRAKES, HYDRAULIC: Front brake noise symptom 1: some vehicles may exhibit a click noise when first moving forward or reverse from a stop or when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the b
  • SA-078-22 - SERVICE BRAKES, HYDRAULIC: Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • SA-016-22a - EQUIPMENT: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary key trace cut method b. Auxiliary key code cut method
  • MT-004-22 - ENGINE AND ENGINE COOLING: Some vehicles may experience the check engine light on with dtc P0171 (fuel trim too lean) and possibly dtcs p030x (misfire). Vehicles having this concern should use the following inspection/repair procedure.
  • SA-075-22 - ELECTRICAL SYSTEM: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
  • SA-074-22 - ELECTRICAL SYSTEM: Some customers may complain the hvac system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient
  • 09-047-22 - STRUCTURE: Some vehicles may exhibit power outer mirror(s) that do not completely fold in and/or out. Note: this concern is unrelated to frozen mirrors in icy weather where snow or ice need to be removed for the mirrors to fold in and/or out. This c
  • 09-018-22b - ELECTRICAL SYSTEM: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 74.00.324 or later). The system performance has been improved as follows: ver. 74.00.324 fixes these software errors (b
  • 02-004-22a - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • 07-003-22a - EQUIPMENT: Some customers may complain about poor a/c performance due to low refrigerant. This may be caused by one of two things. Cause 1: [for 2016-2022 cx-9 with vins lower than jm3tc******617612 (produced before april 7, 2022)] the condenser is c
  • SA-068-22 - POWER TRAIN: The new skyactiv-drive fw6a-el at uses "automatic transmission fluid (atf) type: fz". Only use "atf-fz" to fill or top off the fluid level. Atf-fz is specially designed for use in the skyactiv-drive series at. It is a low viscosity formula
  • SA-067-22 - ELECTRICAL SYSTEM: Some customers may complain about the following message displayed in the multi-information display: in the following cases, the mrcc with stop & go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: * t
  • SA-066-22 - ELECTRICAL SYSTEM: Some vehicles may have one of the following dtcs stored in memory along with a system status notice on the multi-information display or display a system status notice with no dtc: * C1001:92 - forward sensing camera (fsc) poor field of vie
  • SA-008-22a - STRUCTURE: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • 09-032-22a - ELECTRICAL SYSTEM: Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the battery to be completely discharged and not rechargeable. This is caused by a deterioration in the seat ve
  • 01-010-22 - POWER TRAIN: Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed drops from fast idle to normal idle speed during cold start. This is caused by a variable valve being stuck in the closed position. W
  • 09-032-22 - ELECTRICAL SYSTEM: Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the battery to be completely discharged and not rechargeable. This is caused by a deterioration in the seat ve
  • 07-003-22 - EQUIPMENT: Some customers may complain about poor a/c performance due to low refrigerant. This may be caused by the low-temperature side outlet pipe leading to the evaporator of the air conditioner condenser deteriorating because the structure around
  • SA-001-22d - ELECTRICAL SYSTEM: Use the symptom troubleshooting tables below to diagnose mazda connect concerns.
  • SA-050-22 - LATCHES/LOCKS/LINKAGES: Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (plg) not opening automatically. If you confirm that the customer's concern is that the l
  • 09-024-22 - ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer.
  • 01-007-22 - ENGINE AND ENGINE COOLING: Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole or at the outside of the exhaust manifold. Cracks may be caused by: - deformation of the exh
  • 01-006-22 - ELECTRICAL SYSTEM: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in st
  • SA-039-22 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Some customers may complain about scratches on the instrument cluster lens.
  • SA-038-22 - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE: Service part automatic transaxles (atx) manufactured on or after july, 2018 are shipped with a blank tcm that requires configuration.
  • 09-018-22 - ELECTRICAL SYSTEM: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 74.00.311 or later).
  • 02-004-22 - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • SA-030-22 - TRAILER HITCHES: Some vehicles may store dtc B1495:87 (lin communication error) and cannot be cleared after accessory trailer hitch is installed. This may be caused by liftgate foot sensor deactivation procedure not completed during trailer hitch installati
  • SA-001-22c - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Use the symptom troubleshooting tables to diagnose mazda connect concerns.
  • 09-012-22 - EQUIPMENT: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spe
  • 02-003-22 - STEERING: Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road.
  • SA-026-22 - EQUIPMENT: Apple carplay / android auto frequently asked questions (faqs)
  • SA-018-22 - ENGINE AND ENGINE COOLING: The wsm shows 3 possible crankshaft sprocket and timing chain combinations (type a, b and c), but some vehicles have been produced with a combination of type a timing chain with 2 yellow-colored links with a type b crankshaft sprocket.
  • SA-016-22 - EQUIPMENT: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary key trace cut method b. Auxiliary key code cut method
  • SA-001-22c - ELECTRICAL SYSTEM: Use the symptom troubleshooting tables below to diagnose mazda connect concerns.
  • 07-001/22 - ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS: Some vehicles may exhibit an unusual noise in the front a/c unit when the recirculate switch is operated. This is caused by a damaged gear in the air intake actuator. Dust and sand adhered to the grease at the air intake link may disturb th
  • 04-001/22 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 cx-9 2018-2022 cx-5 (click noise): 1. When first moving forward or reverse from a stop or 2. When first applying the brakes w
  • 01-003/22 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : The mazda dca-8000 is required for all warranty battery testing. If the mazda dca-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to test
  • 01-002/22 - FUEL SYSTEM, GASOLINE: Some vehicles may exhibit a fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the fuel tank is warmed up in hot weather and/or after long distance driving. Depending on wind direction and/o
  • SA-014-22 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Accessory instructions can be found on onemazda under dealer resources - parts & accessories.
  • SA-006-22a - EQUIPMENT:MECHANICAL: There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr
  • SA-001-22b - ELECTRICAL SYSTEM:SOFTWARE: Use the symptom troubleshooting tables below to diagnose mazda connect concerns.
  • SA-009-22 - POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT: The new awd rear differential does not come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. Note: the breather threads have a sealant and lock
  • SA-008-22 - STRUCTURE: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-006-22 - POWER TRAIN: There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr
  • SA-001-22 - ELECTRICAL SYSTEM: Use the symptom troubleshooting tables below to diagnose mazda connect concerns.
  • 00-001-22 - POWER TRAIN: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
  • MT-001-22 - UNKNOWN OR OTHER: Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.G.: steering wheel, door panels, shifter...Etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a cle
  • SA-001/22 - BACK OVER PREVENTION: Symptom troubleshooting tables to diagnose mazda connect concerns. No. 1 blank screen no. 2. Rear view camera is not displayed no. 3 rebooting no. 4 infotainment system has no sound no. 5 commander switch does not work no. 6 bluetooth devi
  • 09-012-21-3801b - EQUIPMENT: Door lock will not work using remote transmitter and engine will not start: some customers may experience all of following symptoms: 1. The door lock/unlock operation will not work using the remote transmitter button. 2. The door lock/un
  • 09-009-21-3759a - STRUCTURE: Rusty panel at bottom (inner side) of doors: some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint s
  • 01-013-21-3753a - ENGINE AND ENGINE COOLING: Coolant leaks at cylinder head: some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2).
  • 01-006-21-3779b - ELECTRICAL SYSTEM: Battery maintenance: this service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost.
  • SA-019-21e - EQUIPMENT ADAPTIVE/MOBILITY: Mazda connect symptom troubleshooting [6th generation vehicles]. Use the symptom troubleshooting tables below to diagnose mazda connect concerns
  • SA-052-21 - EQUIPMENT: For improvement of electrical diagnosis, the skyactivÿ® wiring terminal test kits has been delivered all the dealers. The terminal test kit enables you: to check pin fit drag of all pcm terminals used in skyactivÿ® vehicles and compare
  • 15-004-21-3835 - FORWARD COLLISION AVOIDANCE: Note: this service information is only applicable for vehicles equipped with a forward sensing camera (fsc), kdd1-67-xcx and gsh7-67-xcx*. If b61l-67-xcx* appears in the gepc search, the vin is applicable for this repair only if the part ha
  • MT-002-21a - FUEL SYSTEM, OTHER: Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include e10 and e85. E10: a blend of 10% ethanol and 90% gasoline. E85: a blend of
  • 09-030-21-3838 - ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL: Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.
  • 01-013-21-3753 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE: Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold (2). Cracks may be caused by: deformation of the
  • SA-019-21d - EQUIPMENT: Mazda connect symptom troubleshooting [6th generation vehicles]. Use the symptom troubleshooting tables below to diagnose mazda connect concerns.
  • SA-019-21c - EQUIPMENT: Mazda connect symptom troubleshooting [6th generation vehicles]. Use the symptom troubleshooting tables below to diagnose mazda connect concerns.
  • MT-002-21 - POWER TRAIN: Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include e10 and e85. E10: a blend of 10% ethanol and 90% gasoline, e85: a blend of
  • 09-021-21-3818b - ELECTRICAL SYSTEM:SOFTWARE: All mazda connect vehicles in new car inventory must be updated to the software version listed below in this tsb as part of the new car ready step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl
  • 05-001-21-3826 - POWER TRAIN: Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - oil pressure switch no. 1 (oil press
  • 04-004-21-3821 - SERVICE BRAKES, HYDRAULIC: Some vehicles may exhibit: vehicle body vibration when moving from a stop while using the electric parking brake (epb) automatic release function. Uneven rear brake pad wear. These concerns may be caused because the automatic epb caliper re
  • SA-046-21 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Some customers may complain about incorrect mazda connect clock time. This may be caused by an incorrect clock gps sync setting.
  • 01-006-21-3779a - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • 09-021-21-3818a - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Audio, navigation and phone concerns with mazda connect infotainment system (6th generation). All mazda connect vehicles in new car inventory must be updated to the software version listed below in this tsb as part of the new car ready step
  • 09-025-21-3824 - EQUIPMENT: This service bulletin provides information regarding the proper use of the driverâ¿¿s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided w
  • 09-023-21-3820 - EQUIPMENT: Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the console. The warm air created by the heater core escapes through s
  • 02-002-21-3769a - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • 01-001-21-3761a - ENGINE AND ENGINE COOLING: Some vehicles may exhibit an occasional rough idle accompanied with dtc P0300:00 (random misfire) due to the following: 1. While closing the egr valve, carbon deposit etc. Pinched at the valve seat prevents the valve from closing completely
  • 15-002-21-3812 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may experience a sbs/scbs, las/ldws and/or hbc warning light on. A system error message may also be found in the center display. Dtc U3000:04-0a (forward sensing camera (fsc) internal malfunction). Dtc U3000:04-0a (forward se
  • 09-021-21-3818 - EQUIPMENT: Audio, navigation and phone concerns with mazda connect infotainment system (6th generation). All mazda connect vehicles in new car inventory must be updated to the software version listed below in this tsb as part of the new car ready step
  • SA-040-21 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-041-21 - EQUIPMENT: Accessory instructions can be found on onemazda under dealer resources - parts & accessories. The links provided below can be used for quick access: for 2016 models and newer: note: instructions are found under the "attachments" section onc
  • SA-042-21 - AIR BAGS: Some customers may complain that the passenger seat belt warning light is on and the pass airbag off indicator light is off with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. Etc.)
  • SA-019-21a - EQUIPMENT ADAPTIVE/MOBILITY: Mazda connect symptom troubleshooting [6th generation vehicles]. Use the symptom troubleshooting tables below to diagnose mazda connect concerns.
  • SA-029-21a - EQUIPMENT: Apple carplay / andrid auro frequently asked questions (faq) the following vehicles are not equipped with apple carplay / android auto, but it can be activated using mdars. See activation instructions on mgss -> infotainment -> mazda connec
  • SA-030-21a - EQUIPMENT: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary key trace cut method b. Auxiliary key code cut method a. Auxiliary key trace cut method if only one auxiliary key is lost/missing, some key cutting machines c
  • MT-003-21 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflecti
  • 09-012-21-3801a - LATCHES/LOCKS/LINKAGES: Some customers may experience all of following symptoms: the door lock/unlock operation will not work using the remote transmitter button. The door lock/unlock operation will not work using the door lock/release touch sensor. The engine wil
  • 04-002-21-3809 - BRAKES (PWS): Some vehicles equipped with electric parking brake (epb) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The r
  • SA-034-21 - EQUIPMENT: When performing vehicle services such as control unit software update, control unit registration/activation, cmu log data retrieval, etc., always use the dca8000 or gr8 battery charger sst to maintain battery voltage.
  • SA-036-21 - LANE DEPARTURE: Some vehicles may have one of the following dtcs stored in memory along with a system status notice on the multi-information display or display a system status notice with no dtc: C1001:92 - forward sensing camera (fsc) poor field of view [
  • SA-033-21 - POWER TRAIN: The rear differential case could develop a crack in the case, as shown below. Note: this could affect new vehicles just delivered to the dealer as well as customer vehicles.
  • SA-030-21 - EQUIPMENT: Auxiliary key blank cutting procedure: there are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary key trace cut method, b. Auxiliary key code cut method
  • SA-032-21 - POWER TRAIN: There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr
  • MT-002-21 - EQUIPMENT: When programming a key or installing a genuine mazda accessory remote engine start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the start/stop engin
  • MT-001-21 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • SA-029-21 - EQUIPMENT: Apple carplay / andrid auro frequently asked questions (faq) the following vehicles are not equipped with apple carplayâ¿¢ / android autoâ¿¢, but it can be activated using mdars. See activation instructions on mgss -> infotainment ->
  • SA-019-21a - EQUIPMENT: Mazda connect symptom troubleshooting (6th generation vehicles). Use the symptom troubleshooting tables below to diagnose mazda connect concerns.
  • SA-022-21 - EQUIPMENT ADAPTIVE/MOBILITY: When performing the mgss workshop manual 360ÿ° view monitor system aiming procedure, m-mds may show error message "procedure unsuccessful". This may be caused by light glare on the sst.
  • SA-020-21 - ELECTRICAL SYSTEM: Key transmitter power saving function: when the key transmitter power saving function is turned on, transmitter battery power consumption is restricted, thereby extending the transmitter battery life.
  • 09-010-21-3786 - VISIBILITY: Some vehicles may exhibit power outer mirror(s) that do not completely fold in and/or out.
  • 09-009-21-3759 - STRUCTURE: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/
  • MT-001-21 - ELECTRICAL SYSTEM: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • CSP05d - EQUIPMENT: Multi-model - mazda mobile start customer satisfaction program (csp05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the mazda mobile start (mms) accessory was no longe
  • CSP05c - EQUIPMENT: Multi-model - mazda mobile start customer satisfaction program (csp05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the mazda mobile start (mms) accessory was no longe
  • 01-006-21-3779 - ELECTRICAL SYSTEM: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • 01-005-21-3778 - ELECTRICAL SYSTEM: The mazda dca-8000pm is required for all warranty battery testing. If the mazda dca-8000pm is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to t
  • SA-007-21 - SEATS: Some customers may complain that their seat warmers or seat ventilation do not turn on when the engine is restarted after being left on when turning off the engine. The logic has changed from previous mazdas where the seat warmers and seat
  • CSP05b - EQUIPMENT: Multi-model - mazda mobile start customer satisfaction program. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the mazda mobile start (mms) accessory was no longer offere
  • 09-004-21-3772 - STRUCTURE: Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has
  • 09-003-21-3771 - STRUCTURE:BODY: When encountering a vehicle with paint damage, refer to the "mazda paint warranty guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  • 09-002-21-3770 - EQUIPMENT: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer
  • 07-001-21-3775 - EQUIPMENT: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is
  • 02-003-21-3777 - STEERING: Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road.
  • 02-002-21-3769 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • 01-003-21-3776 - EQUIPMENT: Some vehicles may experience the check engine light on with dtc P2610 and P2507 stored in memory after engine start and room fuse 15a (a) removed. P2610:00: instrument cluster internal engine off timer performance problem. P2507:00: pcm bat
  • 00-001-21-3768 - WHEELS: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manu
  • SA266 - ELECTRICAL SYSTEM: Mazda mobile start (mms) cannot communicate with vehicle
  • SA-039-20b - EQUIPMENT ADAPTIVE/MOBILITY: The 2020 cx9 grand touring and signature trims come standard with a liftgate handsfree foot-motion detection unit located on the inner surface of the rear bumper. This location is also where the accessory trailer hitch (p/n 0000-8e-n31/0000
  • SA-004-20c - EQUIPMENT: In order to ensure key code security, mnao has restricted key code access for the new auxiliary key. This service alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliar
  • 09-007-20-3674a - EQUIPMENT: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec
  • 09-005-20-3653a - EQUIPMENT: Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.
  • SA-047-20b - POWER TRAIN: Cracked rear differential. The rear differential case could develop a crack in the case, as shown below. Note: this could affect new vehicles just delivered to the dealer as well as customer vehicles.
  • MT-006-20 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain about the following mazda connectâ¿¢ temperature warning message: ï¿· display is too hot. Screen performance may be decreased until it cools. The warning message displays when the mazda connectâ¿¢ screen
  • MT-005-20 - ENGINE AND ENGINE COOLING: Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: engine oil consumption inspection guideline 1. R
  • 09-036-20-3756 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit a connectivity master unit (cmu), a bluetoothÿ® hands-free unit or text messaging related concerns. To improve the handling of bluetoothÿ® hands-free and/or text messaging customer concerns, mazda created a sp
  • SA-047-20a - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): Cracked rear differential: be aware that some new awd vehicles have been found with cracked rear differential cases, as shown below. Note: this may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory.
  • SA-071-20 - EQUIPMENT: Currently, the instructions on mgss recommend the use of loctite 962t or equivalent when installing a skyactiv cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to loctite 96
  • SA-070-20 - EQUIPMENT: Apple carplay / android auto frequently asked questions (faq): note: the following vehicles are not equipped with apple carplay / android auto, but it can be activated using mdars. See activation instructions on mgss - infotainment - mazda
  • SA-069-20 - EQUIPMENT: Accessory instructions location: accessory instructions can be found in the accessory ecatalog. Https://ecatalog.Mazdausa.Com
  • SA-039-20a - EQUIPMENT ADAPTIVE/MOBILITY: The 2020 cx9 grand touring and signature trims come standard with a liftgate handsfree foot-motion detection unit located on the inner surface of the rear bumper. This location is also where the accessory trailer hitch (p/n 0000-8e-n31/0000
  • 15-003-20-3737a - FORWARD COLLISION AVOIDANCE: Some vehicles may exhibit that the sbs/scbs warning light (amber) turns on right after the engine is started with dtc U0420:68 [fsc] (error signal received from electric power steering (eps) control module) stored in memory. For mazda6 and
  • SSPC2c - ELECTRICAL SYSTEM: Sspc2 - 2020 cx-5 and 2020 cx-9 power liftgate (plg) control unit concern. Concern outline: on certain subject vehicles, the plg control unit may not switch to the power saving mode even after pressing the push button start and setting the
  • 15-003-20-3737 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit that the sbs/scbs warning light (amber) turns on right after the engine is started with dtc U0420:68 [fsc] stored in memory. ï¿· dtc U0420:68 [forward sensing camera (fsc)]: error signal received from electric
  • 09-029-20-3732 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enl
  • 06-003-20-3718b - STEERING: Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. This may be caused by improp
  • RF-20-01 - STRUCTURE:BODY:BUMPERS: Mazda accessories has re-released the front and rear bumper trim kits for the cx-9 (see the table below for application and required components). Note: the front and rear bumper trim kits are only to be installed on sport and touring models
  • SA-063-20 - ELECTRICAL SYSTEM: When performing vehicle services such as control unit software update, control unit registration/activation, cmu log data retrieval, etc., always use the gr8 battery charger sst to maintain battery voltage.
  • SA-062-20 - FORWARD COLLISION AVOIDANCE: Some customers may complain about the following message displayed in the multi-information display: in the following cases, the mrcc with stop & go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: ï¿
  • MT-002-20 - WHEELS: New carb regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including mazda dealerships) in california effective september 1, 2010.
  • SA-058-20b - ENGINE AND ENGINE COOLING: A new cylinder head assembly for service parts has been newly established for skyactiv-g 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (in/ex) are included in the new assem
  • SA-049-20b - ELECTRICAL SYSTEM: Engine no start due to low battery voltage. This service alert has been replaced by sspc2 - 2020 cx-5 and 2020 cx-9 power liftgate (plg) control unit concern
  • MT-003-20 - ELECTRICAL SYSTEM: Some customers may complain about an inoperative power liftgate (plg) and the any of the following dtc's stored in memory: ï¿· U3003:16 (power liftgate (plg) control module power supply voltage low input) ï¿· U3003:17 (power liftgate
  • SSPC2b - STRUCTURE:BODY:HATCHBACK/LIFTGATE: 2020 cx-5 and 2020 cx-9 power liftgate (plg) control unit concern: on certain subject vehicles, the plg control unit may not switch to the power saving mode even after pressing the push button start and setting the ignition to the off posit
  • SSPC2a - EQUIPMENT:ELECTRICAL: 2020 cx-5 and 2020 cx-9 power liftgate (plg) control unit concern: on certain subject vehicles, the plg control unit may not switch to the power saving mode even after pressing the push button start and setting the ignition to the off posit
  • SSPC2a - STRUCTURE:BODY:HATCHBACK/LIFTGATE: 2020 cx-5 and 2020 cx-9 power liftgate (plg) control unit concern: on certain subject vehicles, the plg control unit may not switch to the power saving mode even after pressing the push button start and setting the ignition to the off posit
  • 06-003-20-3718 - STEERING: Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. This may be caused by improp
  • DRW29 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Drw29 - 2020 cx-3, cx-30, cx-5, cx-9, mazda6 and mazda3 - second pdi of allocated fleet vehicles: concern outline: there are 597 vehicles contained in this drw, and all had a paid pre-delivery inspection performed at the port and were to be
  • SA-049-20 - ELECTRICAL SYSTEM: Some customers may experience an engine no start due to low battery voltage. Mazda is aware of the issue and is working on a solution. Note: battery parasitic draw is intermittent. When the condition is present, battery parasitic draw excee
  • SA-004-20b - EQUIPMENT:MECHANICAL: In order to ensure key code security, mnao has restricted key code access for the new auxiliary key. This service alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliar
  • MT-001-20 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • 09-006-20-3673a - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda paint warranty guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  • 06-003-20-3718 - ELECTRICAL SYSTEM: Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. This may be caused by improp
  • SA-053-20 - POWER TRAIN: When replacing manual or automatic transmission, make sure to remove the plug from the old transmission (as shown below) and then re-install it to the new transmission with a new washer. The new transmissions (including remanufactured a/t)
  • SA-026-20a - EQUIPMENT:ELECTRICAL: Use the symptom troubleshooting tables below to diagnose mazda connect concerns.
  • SA-004-20a - EQUIPMENT: In order to ensure key code security, mnao has restricted key code access for the new auxiliary key. This service alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliar
  • SA-049-20 - ENGINE AND ENGINE COOLING: Some customers may experience an engine no start due to low battery voltage. Mazda is aware of the issue and is working on a solution. Note: battery parasitic draw is intermittent. When the condition is present, battery parasitic draw excee
  • SA-047-20 - POWER TRAIN: Be aware that some new awd vehicles have been found with cracked rear differential cases, as shown below. Note: this may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory.
  • SA-040-20a - EQUIPMENT: Key transmitter power saving function: when the key transmitter power saving function is turned on, transmitter battery power consumption is restricted, thereby extending the transmitter battery life. Important: ï¿· the engine will not s
  • SA-041-20 - EQUIPMENT: Some customers may complain about incorrect mazda connect clock time. This may be caused by an incorrect clock gps sync setting.
  • SA-039-20 - EQUIPMENT ADAPTIVE/MOBILITY: The 2020 cx9 grand touring and signature trims come standard with a liftgate handsfree sensor located on the inner surface of the rear bumper. This location is also where the accessory trailer hitch (p/n 0000-8e-n31/0000-8en31a) is designed
  • SA-037-20 - FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA: Some vehicles may have one of the following dtcs stored in memory: ï¿· C1001:92 - forward sensing camera (fsc) poor field of view ï¿· B14F0:92 - general temporary failure in forward sensing camera (fsc) dtc C1001:92 or B14F0:92 set as
  • SA-036-20 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : The ownerâ¿¿s manual contains procedures and precautions for the maintenance and cleaning of plastic parts, like the brand emblem. However, it is still important to remind customers about these precautions. Customers should never use ina
  • DRW28 - EQUIPMENT ADAPTIVE/MOBILITY: Drw28 - chrome window molding concern from strong wind damage - 2020 cx-5 and cx-9
  • 04-004-20-3679b - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: click noise: 1. When first moving forward or reverse from a stop or 2. When first applying the brakes while moving forward at slow speed
  • 04-004-20-3679a - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit a click noise from the front brakes under one of the following conditions: ï¿· when first moving the vehicle forward or reverse from a stop. ï¿· when first applying the brakes while the vehicle is moving for
  • 00-001-20-3689 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manu
  • 04-004-20-3679 - SERVICE BRAKES, HYDRAULIC: Some vehicles may exhibit a click noise from the front brakes under one of the following conditions: when first moving the vehicle forward or reverse from a stop. When first applying the brakes while the vehicle is moving forward at slow sp
  • 04-003-20-3668 - SERVICE BRAKES, HYDRAULIC: Some vehicles may exhibit grooves (1) in rear brake disc plate(s), as shown below. This concern is mostly found on new or low mileage vehicles, when the brakes are new. The grooves may be caused through abrasion from the accumulation of met
  • 02-004-20-3685 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • SA-032-20 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Siriusxm traffic plus and travel link are displayed with mazda in-vehicle factory navigation systems. Both of these services provide information in the u.S. & canada. Note: siriusxm traffic plus and travel link subscription is free of charg
  • SA-030-20 - POWER TRAIN: Service part automatic transaxles (atx) manufactured on or after july, 2018 are shipped with a blank tcm that requires configuration. Note: the following caution is included with every atx that requires configuration.
  • SA-026-20 - EQUIPMENT: Use the symptom troubleshooting tables below to diagnose mazda connect concerns. Audio system, bluetoothÿ®, center dislay, dtc, i-activesense, maintenance monitor, navigation, noise, reboot / frozen screen / slow response, usb / aux voice
  • SA-011-20a - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain about a mazda connect system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.
  • SA-016-20 - SEATS: Some customers may complain that their seat warmers or seat ventilation do not turn on when the engine is restarted after being left on when turning off the engine. The logic has changed from previous mazdas where the seat warmers and seat
  • SA-019-20 - SERVICE BRAKES, HYDRAULIC: Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • SA-009-20 - STRUCTURE: Lack of power under heavy load with no warning lights or dtcs: some customers may complain of a lack of power under heavy load without any warning lights or dtcs. This concern may be due to a loose or detached hood weatherstrip, which can c
  • SA-004-20 - EQUIPMENT: Auxiliary key cutting temporary procedure: currently, mazda does not have a way to cut the auxiliary keys for the new style remote transmitter as they use a different key code than the previous transmitter key. Follow the repair procedure i
  • 09-008-20-3675 - EQUIPMENT: Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has
  • 09-007-20-3674 - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec
  • 09-006-20-3673 - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the mazda pocket paint guide are available for order on mazda e-
  • 02-003-20-3677 - STEERING: Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure.
  • 01-002-20-3678 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may experience the check engine light on with dtc P2610 and P2507 stored in memory after engine start and room fuse 15a (a) removed.ï¿· P2610:00: instrument cluster internal engine off timer performance problem ï¿· p250
  • 09-005-20-3653 - ENGINE (PWS): Some vehicles may exhibit a rattling noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.
  • 09-003-20-3671 - EQUIPMENT: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealerâ¿¿s responsibility
  • 02-002-20-3651 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • 02-001-20-3655 - SUSPENSION: Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 km/h). Th
  • SA-027-19 - EQUIPMENT ADAPTIVE/MOBILITY: Accessory instructions can be found in the accessory ecatalog. Https://ecatalog.Trademotion.Com/. Audio/electrical, exterior, interior: - mazda mobile start (mms) - remote engine start - wireless charging pad - mirror - navigation - rear pa
  • 09-022-19-3599a - ELECTRICAL SYSTEM:SOFTWARE: All mazda connect vehicles in new car inventory must be updated to the software version listed below in this tsb as part of the new car ready step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicl
  • MT-002-19 - EQUIPMENT: If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine
  • 07-002-19-3616a - EQUIPMENT ADAPTIVE/MOBILITY: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is
  • 01-022-19-3657 - EQUIPMENT ADAPTIVE/MOBILITY: There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This service bulletin is to inform you about the water pump sealing mechanism and the criteria i
  • SA-058-19 - UNKNOWN OR OTHER: Warranty guidelines for returned transmission cores. Be advised that the mazda remanufactured transmission center (mrtc) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the o
  • SA-053-19 - POWER TRAIN: Guide lines and photos to determine if fluid/oil seepage or leak is severe enough to require warranty repair or to clean and monitor. Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle
  • MT-004-19 - EQUIPMENT: Some customers may complain about: ï¿· intermittent engine no start ï¿· instrument cluster red security indicator light on ï¿· engine start/start button amber indicator light flashing ï¿· battery discharge ï¿· electrical rela
  • DRW27 - EQUIPMENT: On certain subject vehicles, it is possible that the chrome plated window moldings may be dirty or have rust spots. The subject vehicles were parked outside when typhoon no.17 passed through hiroshima and hofu, japan, and might have been e
  • SA-049-19 - EQUIPMENT: Some customers may complain about a mazda mobile start (mms) system malfunction. Use the information below to troubleshoot the customers complaint: ï¿· mazda mobile start (mms) troubleshooting guide ï¿· cannot communicate with vehicle
  • SA-047-19 - EQUIPMENT: Some customers may have one or more of the following complaints: ï¿· infotainment system reboots at times ï¿· siriusxm function grayed out ï¿· siriusxm stops playing ï¿· no sound from siriusxm but other sources work ï¿· siriu
  • SA-046-19 - EQUIPMENT: On the 2019 mazda3 (bp) and and all 2020 mazda vehicles (except cx-3), the cr2032 button cell battery is required for the new type remote transmitter. If it is mistakenly replaced with the conventional cr2025 used in the previous type remot
  • SA-045-19 - EQUIPMENT: Currently, mazda does not have a way to cut the auxiliary keys for the new style remote transmitter as they use a different key code than the previous transmitter key. Follow the repair procedure if one or both auxiliary keys are lost:
  • SA-042-19 - EQUIPMENT ADAPTIVE/MOBILITY: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure. Note: before proceeding: confirm that the connectivity master unit (cmu) is updated to the latest software version. Go to mgss
NHTSA decoded information from VIN

138 Results returned successfully. NOTE: Any missing decoded values should be interpreted as NHTSA does not have data on the specific variable. Missing value should NOT be interpreted as an indication that a feature or technology is unavailable for a vehicle.

Variable Value
ABSStandard
Adaptive Cruise ControlStandard
Air Bag Loc Curtain1st and 2nd and 3rd Rows
Air Bag Loc Front1st Row (Driver and Passenger)
Air Bag Loc Side1st Row (Driver and Passenger)
Auto Reverse SystemStandard
Axles2
Base Price35610.00
Blind Spot MonStandard
Body ClassSport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)
CIBStandard
Cooling TypeWater
Daytime Running LightStandard
DisplacementCC2500.0
DisplacementCI152.55936023683
DisplacementL2.5
Doors4
Drive Type4x2
Dynamic Brake SupportStandard
ESCStandard
Engine ConfigurationIn-Line
Engine Cylinders4
EngineHP227
EngineKW169.2739
Engine ManufacturerMazda
Engine ModelPY Turbo
Error Text0 - VIN decoded clean. Check Digit (9th position) is correct
Forward Collision WarningStandard
Fuel Type PrimaryGasoline
GVWRClass 1D: 5,001 - 6,000 lb (2,268 - 2,722 kg)
Keyless IgnitionStandard
Lane Departure WarningStandard
Lane Keep SystemStandard
Lower Beam Headlamp Light SourceLED
MakeMAZDA
MakeID473
ManufacturerMAZDA MOTOR CORPORATION
Manufacturer Id1041
ModelCX-9
ModelID2077
Model Year2020
NCSA Body TypeLarge utility (ANSI D16.1 Utility Vehicle Categories and "Full Size" and "Large")
NCSA MakeMazda
NCSA ModelCX-9 (2013 on. See model 054 for 2007-12 model years.)
Pedestrian Automatic Emergency BrakingStandard
Plant CityHIROSHIMA
Plant CountryJAPAN
Rear Cross Traffic AlertStandard
Rear Visibility SystemStandard
Seat Belts AllManual
Seat Rows2
Seats5
Semiautomatic Headlamp Beam SwitchingStandard
Series2Wagon Body type
Steering LocationLeft-Hand Drive (LHD)
TPMSIndirect
Traction ControlStandard
Transmission Speeds6
Transmission StyleAutomatic
TrimTouring
TurboYes
VINJM3TCACY9L0420976
Valve Train DesignDual Overhead Cam (DOHC)
Vehicle TypeMULTIPURPOSE PASSENGER VEHICLE (MPV)
Wheel Base Short115.30
Wheel Size Front18
Wheel Size Rear18
Wheels4
More information on VIN Requirements can be found at Title 49
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210115

Fuel cap light on in dec 2020. Our car mileage ~14,000 miles . We bought brand new cx9 2020 in august. Dealer inspected it and found nothing wrong. Dealer reprogrammed it. A month later jan 1,2021, fuel cap light is on on again. We ignored it thinking it is another program issue. Car started to jerk and vibrate at stop sign. We brought to dealer the next day. Dealer said charcoal box is leaking. I thought charcoal box should last a life time. They said it is not under warranty: $680 later, the jerking/vibrating issue is fixed. Hopefully that is it since we only have the car for 5 months

NoNoN NoneNone20210114

Fuel cap light on in dec 2020. Our car mileage ~14,000 miles . We bought brand new cx9 2020 in august. Dealer inspected it and found nothing wrong. Dealer reprogrammed it. A month later jan 1,2021, fuel cap light is on on again. We ignored it thinking it is another program issue. Car started to jerk and vibrate at stop sign. We brought to dealer the next day. Dealer said charcoal box is leaking. I thought charcoal box should last a life time. They said it is not under warranty: $680 later, the jerking/vibrating issue is fixed. Hopefully that is it since we only have the car for 5 months

NoNoN NoneNone20200130

The mazda cx-9 uncommanded engine acceleration reported herein did not result in any damage primarily because it commenced several seconds after i began light braking while approaching a red traffic light. My immediate response was to increase brake pressure; there was no need for me to move my leg other than pressing harder with my foot. My foot had been off the accelerator for many seconds while allowing the car to slowly decelerate while coasting toward traffic stopped at a red light. Within two seconds of commencement of uncommanded engine acceleration and with the car fully stopped, i shifted the transmission into neutral. The engine immediately generated the noise of very high rpm. Although the dashboard includes a tachometer, i did not immediately think to look at it; instead, i turned the ignition off. A few seconds later, i shifted the transmission into park and restarted the car which operated normally thereafter. My foot did not move off the brake pedal during any of the preceding sequence. Only the nhtsa and possibly the manufacturer would know if this is a one in a billion-hours or a more common occurrence. I am willing to answer any questions the nhtsa or the manufacturer might have. I graduated from mit, worked over 29 years for the leading usa commercial aircraft manufacturer and am currently retired.

NoNoN NoneNone20200129

The mazda cx-9 uncommanded engine acceleration reported herein did not result in any damage primarily because it commenced several seconds after i began light braking while approaching a red traffic light. My immediate response was to increase brake pressure; there was no need for me to move my leg other than pressing harder with my foot. My foot had been off the accelerator for many seconds while allowing the car to slowly decelerate while coasting toward traffic stopped at a red light. Within two seconds of commencement of uncommanded engine acceleration and with the car fully stopped, i shifted the transmission into neutral. The engine immediately generated the noise of very high rpm. Although the dashboard includes a tachometer, i did not immediately think to look at it; instead, i turned the ignition off. A few seconds later, i shifted the transmission into park and restarted the car which operated normally thereafter. My foot did not move off the brake pedal during any of the preceding sequence. Only the nhtsa and possibly the manufacturer would know if this is a one in a billion-hours or a more common occurrence. I am willing to answer any questions the nhtsa or the manufacturer might have. I graduated from mit, worked over 29 years for the leading usa commercial aircraft manufacturer and am currently retired.

Common OBD-II Error Codes
  • P0842 [2] Transmission Fluid Pressure Sensor/Switch "A" Circuit Low
  • P0847 [2] Transmission Fluid Pressure Sensor/Switch "B" Circuit Low
  • P0872 [2] Transmission Fluid Pressure Sensor/Switch "C" Circuit Low
  • P0877 [2] Transmission Fluid Pressure Sensor/Switch "D" Circuit Low
  • P0780 [2] Shift Malfunction
  • P1738 [2] 3-4 Shift Malfunction
  • P0301 [1] Cylinder 1 Misfire Detected
  • P0302 [1] Cylinder 2 Misfire Detected
  • P0303 [1] Cylinder 3 Misfire Detected
  • P0304 [1] Cylinder 4 Misfire Detected
  • P0171 [1] System too Lean (Bank 1)
  • C1001 [3] C1001
  • B1495 [1] Decklid Punch-Out Sensor Circuit Failure
  • P0300 [1] Random/Multiple Cylinder Misfire Detected
  • U3000 [1] Control Module
  • P2610 [2] ECM/PCM Internal Engine Off Timer Performance
  • P2507 [2] ECM/PCM Power Input Signal Low
  • U0420 [2] Invalid Data Received From Power Steering Control Module
  • U3003 [1] Battery Voltage
  • B14F0 [1] B14F0
For a complete list of all consumer complaints and OBD II codes, see the Complaints page
Latest VINs Decoded for this Manufacturer
VIN Year Model Manufactured In
JM3TCADY8L04021582020CX-9HIROSHIMA , JAPAN
JM3TCBCY1L04030142020CX-9HIROSHIMA , JAPAN
JM3TCBDY6L04145082020CX-9HIROSHIMA , JAPAN
JM3TCBDY6L04207592020CX-9HIROSHIMA , JAPAN
JM3TCACY9L04209762020CX-9HIROSHIMA , JAPAN
JM3TCBDYXL04076882020CX-9HIROSHIMA , JAPAN
JM3TCABY6L04065212020CX-9HIROSHIMA , JAPAN
JM3TCBDY4L04125012020CX-9HIROSHIMA , JAPAN
JM3TCBDY5L04128942020CX-9HIROSHIMA , JAPAN
JM3TCBCY2L04126302020CX-9HIROSHIMA , JAPAN
JM3TCADY4L04003882020CX-9HIROSHIMA , JAPAN
JM3TCBEY2L04176012020CX-9HIROSHIMA , JAPAN
JM3TCBDY3L04081502020CX-9HIROSHIMA , JAPAN
JM3TCBDY1L04200852020CX-9HIROSHIMA , JAPAN
JM3TCACYXL04138602020CX-9HIROSHIMA , JAPAN
JM3TCABY0L04069832020CX-9HIROSHIMA , JAPAN
JM3TCBEY0L04192792020CX-9HIROSHIMA , JAPAN
JM3TCBCY4L04062632020CX-9HIROSHIMA , JAPAN

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