2017 Toyota PRIUS CToyota Prius C 2017

Complaint Information: Recalls, Investigations, Consumer Complaints, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 136045 [USA]: An electrical short can increase the risk of a fire.
    Toyota motor engineering & manufacturing (toyota) is recalling certain 2016-2018 toyota prius vehicles. A portion of the engine wire harness connected to the hybrid power control unit (pcu), could contact the cover at this connection and wear, causing an electrical short circuit.
    toyota will notify owners, and dealers will inspect the engine wire harness assembly and replace it if damage is found. A protective sleeve or protective tape will be included to prevent any future damage. These repairs will be performed free of charge. The recall began october 30, 2018. Owners may contact toyota customer service at 1-888-270-9371. Toyota's number for this recall is j0t.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 124650 [USA]: A spare tire that is not inflated to the proper value may not perform as intended, increasing the risk of a crash.
    Gulf states toyota, inc. (gulf states) is recalling certain 2017 4runner , 86, avalon, camry, camry hybrid, corolla, corolla im, highlander, highlander hybrid, prius, prius c, rav4, rav4 hybrid, sienna and yaris vehicles. The spare tire air pressure was not adjusted to the proper pressure as stated on the tire pressure label.
    gulf states will notify owners, and dealers will inspect the spare tires, adjusting their pressure as necessary, free of charge. The recall began june 15, 2017. Owners may contact gulf states customer service at 1-800-444-1074. Toyota's number for this recall is 17r2.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 122656 [USA]: If the parking brake cable disengages from the mechanism and the transmission is left in a gear other than 'park' while the ignition is on and the driver leaves the vehicle, the vehicle may roll unexpectedly, increasing the risk of a crash.
    Toyota motor engineering & manufacturing (toyota) is recalling certain model year 2016-2017 prius vehicles manufactured august 6, 2015, to october 3, 2016. The affected vehicles are equipped with a foot-operated parking brake system that has a parking brake cable that may disengage.
    toyota will notify owners, and dealers will install a clip at the parking brake cable end to prevent the cable from disengaging, free of charge. The recall began november 10, 2016. Owners may contact toyota customer service at 1-888-270-9371. Toyota's number for this recall is g01.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall R/2018/240 [UK]: Engine wire harness connected to hybrid vehicle power control unit could contact cover
    Due to assembly variation a portion of the engine wire harness could contact the cover.Should the insulation wear and the core wires become exposed there is an increased risk of a vehicle fire.
    inspect the engine wire harness and repair or replace it if necessary.

  • Recall R/2019/333 [UK]: Incorrectly installed covers could prevent the seat-mounted side airbag from deploying
    Incorrectly installed covers could prevent the seat-mounted side air bag from deploying properly.
    inspect the covers installed on the front seats and replace any incorrectly installed covers

  • Recall R/2020/025 [UK]: Improper assembly of the electrical contacts in the driver's seat belt reminder switch
    An improper assembly of the electrical contacts in the reminder switch for the driver seat belt
    replace driver side seat inner belt.

  • Recall 2021723 [Canada]: Accessories
    Issue: this recall is for certain block heater kits installed on certain vehicles or sold as accessories at toyota or lexus dealerships. On certain vehicles, the engine block heater cable may not have enough heat protection and could be damaged by high temperatures. If this happens, the cable could short circuit while plugged in, and cause the wiring to overheat or melt. Note: this recall only affects the following block heater/cord part numbers: C014003034 pk5a408j09 pU14000904 C014003151 pk5a408j13 pU14000905 C014000885 pk5a489j11 pU14000907 C014000888 pk5a489j22 pU14000909 C014000907 pk5a410h00 pU14000911 C014100904 pU14000900 pU14000913 C014100907 pU14000901 pU14003571 C014100911 pU14000902 pk5a408j05 pU14000903 safety risk: engine block heater wiring that overheats or melts could create the risk of a fire. Corrective actions: toyota recommends that you should stop using the engine block heater immediately. Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to disable the engine block heater. For some vehicles, the corrective actions for this recall are under development. For others, a new engine block heater cannot be installed, and the owner will receive a refund of the purchase price of the engine block heater.

  • Recall 2019434 [Canada]: Electrical
    Issue: on certain vehicles, a connection in the main wire harness may have been damaged during assembly. This could cause hybrid drive system to shut down, and result in a loss of power to the drive wheels. If this happens, an error message will display on the instrument panel and a warning chime will sound. Note: this recall only affects vehicles which had the seat heater installed at the port facility. Safety risk: a loss of power to the drive wheels could increase the risk of a crash. Corrective actions: toyota will notify owners by mail and instruct them to take their vehicle to a dealer to repair the wire connections.

  • Recall 2018477 [Canada]: Electrical
    On certain vehicles, the hybrid vehicle power control unit connector cover could come into contact with the wiring harness and could cause wear on the wiring insulation. If bare wires become exposed, an electrical short circuit could occur, which could increase the risk of fire causing injury and/or damage to property. Correction: dealers will inspect the wiring for damage and, as necessary, install protective tape or replace the wire harness assembly with a new one, which includes a protective sleeve.

  • Recall 2017363 [Canada]: Electrical
    On certain vehicles, the electrical power cords of some dealer installed block heaters may have been improperly manufactured, causing the wires to contact each other, resulting in a short circuit. A short circuit could lead to a fire which would increase the risk of injury and/or damage to property. Correction: for vehicles where the subject block heater was approved for installation, the dealer will replace the block heater assembly with a new one of an improved design. For vehicles where the subject block heater was not approved for installation, dealers will remove the block heater assembly. In the interim, until the remedy can be performed, dealers will cut the plug end from the block heater cord to disable the block heater's operation.

  • Recall 2016501 [Canada]: Brakes
    On certain vehicles, the parking brake cables may disengage from the crank lever at the rear caliper. This could cause the parking brake to become inoperative. If this occurs and the transmission is left in a gear other than ‘park’ while the ignition is on and the driver leaves the vehicle, the vehicle could roll away, increasing the risk of a crash causing injury and/or property damage. Correction: dealers will install a clip at the parking brake cable end to prevent the cable from disengaging from the rear brake caliper crank lever.

  • Recall 2021723 [Canada]: Accessories
    Issue: this recall is for certain block heater kits installed on certain vehicles or sold as accessories at toyota or lexus dealerships. On certain vehicles, the engine block heater cable may not have enough heat protection and could be damaged by high temperatures. If this happens, the cable could short circuit while plugged in, and cause the wiring to overheat or melt. Note: this recall only affects the following block heater/cord part numbers: C014003034 pk5a408j09 pU14000904 C014003151 pk5a408j13 pU14000905 C014000885 pk5a489j11 pU14000907 C014000888 pk5a489j22 pU14000909 C014000907 pk5a410h00 pU14000911 C014100904 pU14000900 pU14000913 C014100907 pU14000901 pU14003571 C014100911 pU14000902 pk5a408j05 pU14000903 safety risk: engine block heater wiring that overheats or melts could create the risk of a fire. Corrective actions: toyota recommends that you should stop using the engine block heater immediately. Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to disable the engine block heater. For some vehicles, the corrective actions for this recall are under development. For others, a new engine block heater cannot be installed, and the owner will receive a refund of the purchase price of the engine block heater.

  • Recall 2017363 [Canada]: Electrical
    On certain vehicles, the electrical power cords of some dealer installed block heaters may have been improperly manufactured, causing the wires to contact each other, resulting in a short circuit. A short circuit could lead to a fire which would increase the risk of injury and/or damage to property. Correction: for vehicles where the subject block heater was approved for installation, the dealer will replace the block heater assembly with a new one of an improved design. For vehicles where the subject block heater was not approved for installation, dealers will remove the block heater assembly. In the interim, until the remedy can be performed, dealers will cut the plug end from the block heater cord to disable the block heater's operation.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • T-PANT-2024-004- - ENGINE AND ENGINE COOLING: This is to advise of various price adjustments that will affect toyota genuine motor oil and long life coolant, effective march 1, 2024. These products are ordered through the toyota complete maintenance care (tcmc) website.
  • 24LE01a - BRAKES (PWS): Rl: toyota has received reports regarding the brake booster and brake booster pump assemblies on certain 2014-2016 model year highlander hv vehicles and certain 2015-2017 prius c vehicles. In these reports, customers have noted various brak
  • 24LE01 - BRAKES (PWS): Dp: although the brake booster and brake booster pump assemblies are covered by toyota?S new vehicle limited warranty for 3 years or 36,000 miles (whichever comes first), we at toyota care about the customers? Ownership experience. Toyota i
  • TSB000824 - BRAKES (PWS): Tsb:some 2015 ? 2017 model year prius c vehicles may exhibit a condition where the brake, abs, and/or trac warning lights are on and/or a check vsc message displays. One or more of the following diagnostic trouble codes (dtcs): C1391, c
  • T-PANT-2024-001- - ELECTRICAL SYSTEM: Pant: toyota is pleased to announce to all field and dealer personnel that we have launched a new part number to the toyota complete maintenance care (tcmc) program, effective february 1, 2024. This new h4 battery will be phased in over tim
  • TSB008523A - ELECTRICAL SYSTEM: Tsb: some 2016 ? 2023 model year toyota vehicles may exhibit a hybrid system warning lamp occurring in below-freezing temperatures (below 32?F or 0?C). After performing a health check, one or both of the following diagnostic trouble codes (
  • TSB008523 - ELECTRICAL SYSTEM: Tsb: some 2016 ? 2023 model year toyota vehicles may exhibit a hybrid system warning lamp occurring in below-freezing temperatures (below 32?F or 0?C). After performing a health check, one or both of the following diagnostic trouble codes (
  • K0P_TISdownload_ - ELECTRICAL SYSTEM: Ti: technical instructions for limited service campaign k0p customer support program 19te12 safety connect system ? Vehicle location inaccurate certain 2013 ? 2019 model year 4runner 2011 ? 2017 model year land cruiser 2013 ? 2017 model
  • K0P_TISdownload_ - ELECTRICAL SYSTEM: Dp: the data communication module (dcm) in the subject vehicles are equipped with software to identify the location of the vehicle using the global positioning system (gps) to support features of the safety connect system. Due to incorrect
  • TSB005823 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REFRIGERANT HOSES AND FITTINGS: Tsb: the air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. Follow the procedures outlined in this service bulletin to aid in locating, inspecting, and repair
  • TSB003220 - AIR BAGS: Tsb: replacement certification labels (the vinyl label installed on the driver door or door post) and vin plates (the metal plate riveted to dashboard) (see figure 1) for most 1979 ? 2023 model year vehicles may be available provided the re
  • T-SB-0057-18 - ELECTRICAL SYSTEM: Tsb: the immobilizer and smart key reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to
  • 19TE12 Technical - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Ti: 19te12 expired on december 1, 2022
  • 19TE12 Dealer Pa - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Dp: customer support program 19te12 expired december 1, 2022.
  • T-SB-0094-21 Rev - AIR BAGS: Tsb: some 2005 ? 2022 model year toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The pur
  • TSB001221Rev2 - STRUCTURE: Tsb: some 2010 ? 2022 model year toyota vehicles may exhibit paint stains after the removal of rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the rapgard?. The wrinkles may trap water and
  • TSB004522Rev1 - PARKING BRAKE: Tsb: some 2016 ? 2018 model year toyota vehicles equipped with entune? Audio (version 01013e), entune? Audio plus (version 010156 or 01015c), or entune? Premium audio (versions 010171, 010170, or 01017d) may exhibit one or more of the follo
  • TSB001221Rev2 - STRUCTURE: Tsb: some 2010 ? 2022 model year toyota vehicles may exhibit paint stains after the removal of rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the rapgard?. The wrinkles may trap water and
  • TSB004522Rev1 - ELECTRICAL SYSTEM: Tsb: some 2016 ? 2018 model year toyota vehicles equipped with entune? Audio (version 01013e), entune? Audio plus (version 010156 or 01015c), or entune? Premium audio (versions 010171, 010170, or 01017d) may exhibit one or more of the follo
  • TSB009421Rev1 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Tsb: some 2005 ? 2022 model year toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The pur
  • TSB000320 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Obsolete notice may 02, 2022: this bulletin is now obsolete. Please see t-sb-0045-22
  • Toyota Safety Re - EQUIPMENT: Toyota safety recall and service campaign - technician certification requirements 4.14.2022
  • TTT063620 - BACK OVER PREVENTION: Tt: some toyota vehicles installed with toyota complete maintenance care (tcmc) brake pads may exhibit a groan or squeak noise in various driving conditions
  • T-SB-0119-15 Rev - ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY: Tsb: this bulletin includes basic procedures for performing a rescue charge on ni-mh high voltage (hv) batteries. This bulletin should be used in conjunction with the applicable model and model year repair manual while performing a rescue c
  • T-SB-0110-20 Rev - ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY: Tsb: this bulletin includes basic procedures for performing a rescue charge at battery on high voltage (hv) ni-mh and li-ion batteries. This bulletin should be used in conjunction with the applicable model and model year repair manual while
  • T-SB-0045-22 - EQUIPMENT: Some 2016 ? 2018 model year toyota vehicles equipped with entune? Audio (version 01013e), entune? Audio plus (version 010156 or 01015c), or entune? Premium audio (versions 010171, 010170, or 01017d) may exhibit one or more of the following
  • T-SB-0012-21 Rev - SEATS: Tsb: some 2010 ? 2022 model year toyota vehicles may exhibit paint stains after the removal of rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the rapgard?. The wrinkles may trap water and
  • T-SB-0003-22 - ELECTRICAL SYSTEM:WIRING: Tsb this service bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This service bulletin should be used in conjunction with the applicable model and model year el
  • Toyota PRO19-02 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Pol: this consolidated tire warranty guide contains the complete warranty terms for all brands of ground and spare tires currently in use by toyota. This information must be kept near the point of vehicle sale and be available to any custom
  • T-SB-0094-21 - STRUCTURE: Tsb: some 2005 ? 2022 model year toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The pur
  • T-TT-0600-20 Rev - EQUIPMENT:ELECTRICAL: Tt: some customers may experience echoing on the line calling the vehicle when using bluetooth hands free. This is caused by the phone hands free volume being too low. These settings may need to be reapplied any time the phone is paired to
  • T-TT-0578-19 Rev - EQUIPMENT:ELECTRICAL: Tt: some customers may encounter bluetooth connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various bluetooth audio function
  • T-TT-0663-21 - LANE DEPARTURE: Tt: when used in conjunction with the repair manual, these blind spot monitor, forward recognition camera, and front millimeter wave radar tips leverage ssts and readily available tools to support target placement in varying shop environmen
  • T-SB-0080-19 Rev - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Tsb: some 2006 ? 2022 model year toyota vehicles in particular geographic areas may exhibit a condition where the hvac evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (arinix tip) is avai
  • Toyota PRO21-UFR - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Updates to the 2014-2021 toyota universal flat rate manual
  • TSR-1212-17 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Technician certification requirements.
  • T-PG007-01 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Replacement vin plates.
  • T-PG002-91 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Product general information.
  • Toyota Safety Re - AIR BAGS: Toyota safety recall and service campaign - technician certification requirements
  • T-TT-0636-20 Rev - BACK OVER PREVENTION: Tt: some toyota vehicles installed with toyota complete maintenance care (tcmc) brake pads may exhibit a groan or squeak noise in various driving conditions.
  • T-SB-0044-16 Obs - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Obsolete notice march 08, 2021: this bulletin is now obsolete. Please see t-sb-0012-21.
  • T-SB-0012-21 - SEATS: Tsb: some 2010 ? 2021 model year toyota vehicles may exhibit paint stains after the removal of rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the rapgard?. The wrinkles may trap water an
  • T-SB-0003-20 Rev - ELECTRICAL SYSTEM: Tsb: some 2016 ? 2018 model year toyota vehicles equipped with entune? Audio (version 01013e), entune? Audio plus (version 010156 or 01015c), or entune? Premium audio (versions 010171, 010170, or 01017d) may exhibit one or more of the follo
  • T-SB-0032-20 Rev - EQUIPMENT: Tsb: replacement certification labels (the vinyl label installed on the driver door or door post) and vin plates (the metal plate riveted to dashboard) (see figure 1) for most 1979 ? 2021 model year vehicles may be available provided the re
  • T-TT-0636-20 - BACK OVER PREVENTION: Tt: some toyota vehicles installed with toyota complete maintenance care (tcmc) brake pads may exhibit a groan or squeak noise in various driving conditions.
  • T-TT-0636-20 - SERVICE BRAKES, HYDRAULIC: Tt: some toyota vehicles installed with toyota complete maintenance care (tcmc) brake pads may exhibit a groan or squeak noise in various driving conditions.
  • T-SB-0013-19 Rev - ELECTRICAL SYSTEM: Tsb: some 2016 ? 2018 model year prius and tacoma, 2017 ? 2018 model year prius prime and sienna, and 2018 model year camry and camry hybrid vehicles may exhibit a mil on condition with diagnostic trouble code (dtc) P261093 (ecm/pcm engin
  • T-TT-0600-20 Rev - EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI: Tt: some customers may experience echoing on the line calling the vehicle when using bluetooth hands free. This is caused by the phone hands free volume being too low. These settings may need to be reapplied any time the phone is paired to
  • T-SB-0003-20 Rev - EQUIPMENT ADAPTIVE/MOBILITY: Tsb: some 2016 ? 2018 model year toyota vehicles equipped with entune? Audio (version 01013e), entune? Audio plus (version 010156 or 01015c), or entune? Premium audio (versions 010171, 010170, or 01017d) may exhibit one or more of the follo
  • T-SB-0110-20 - EQUIPMENT: Tsb: this bulletin includes basic procedures for performing an at battery rescue charge on high voltage (hv) ni-mh and li-ion batteries. This bulletin should be used in conjunction with the applicable model and model year repair manual whil
  • T-TT-0628-20 - ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS: Tt: hvac drain tube is found to be blocked/clogged.
  • T-SB-0062-20 Rev - EQUIPMENT:ELECTRICAL: Tsb: some 2004 ? 2020 model year hybrid vehicles may exhibit an excessive buildup of dust, lint, or debris in the hv battery intake filter or cooling fan. The condition could reduce the efficiency of the hv battery cooling system. Perform t
  • T-TT-0578-19 Rev - EQUIPMENT ADAPTIVE/MOBILITY: Tt: some customers may encounter bluetooth connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various bluetooth audio functio
  • T-TT-0621-20 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Tt: any hvac repair requiring reassembly of the quick connect fitting between the suction hose sub-assembly and the suction pipe sub-assembly located at the top right of the engine compartment.
  • K0P_19TE12-TI-Up - ELECTRICAL SYSTEM:SOFTWARE: Ti: technical instructions for limited service campaign k0p customer support program 19te12 safety connect system ? Vehicle location inaccurate
  • T-SB-0162-13 Obs - ENGINE (PWS): Tsb: obsolete notice august 11, 2020: this bulletin is no longer applicable and is now obsolete.
  • T-TT-0621-20 - EQUIPMENT ADAPTIVE/MOBILITY: Tt: any hvac repair requiring reassembly of the quick connect fitting between the suction hose sub-assembly and the suction pipe sub-assembly located at the top right of the engine compartment.
  • K0P_19TE12-TI-Up - EQUIPMENT ADAPTIVE/MOBILITY: Ti: technical instructions for limited service campaign k0p customer support program 19te12 safety connect system ? Vehicle location inaccurate
  • T-SB-0162-13 Obs - ENGINE (PWS): Tsb: obsolete notice august 11, 2020: this bulletin is no longer applicable and is now obsolete.
  • T-SB-0074-20 - EQUIPMENT: Tsb: some 2003 ? 2020 model year prius, prius c, prius v; 2006 ? 2019 model year highlander hybrid vehicle; 2007 ? 2020 camry hybrid vehicle; 2013 ? 2020 model year avalon hybrid vehicle; 2016 ? 2020 model year mirai and rav4 hybrid vehic
  • T-SB-0074-20 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Tsb: some 2003 ? 2020 model year prius, prius c, prius v; 2006 ? 2019 model year highlander hybrid vehicle; 2007 ? 2020 camry hybrid vehicle; 2013 ? 2020 model year avalon hybrid vehicle; 2016 ? 2020 model year mirai and rav4 hybrid vehic
  • T-TT-0553-19 Rev - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Tt: the new dca-8000 diagnostic charger may cause your facility?S ground fault circuit interrupter (gfci) breaker to trip. A gfci breaker can be tripped for various reasons, one of the reasons may be related to the dca-8000. We are investig
  • T-TT-0468-17 Rev - ENGINE AND ENGINE COOLING:COOLING SYSTEM: Tt: hvac drain tube is found to be blocked/clogged.
  • T-SB-0062-20 - ELECTRICAL SYSTEM: Tsb: some 2004 ? 2020 model year hybrid vehicles may exhibit an excessive buildup of dust, lint, or debris in the hv battery intake filter or cooling fan. The condition could reduce the efficiency of the hv battery cooling system. Perform t
  • T-SB-0119-15_Rev - ELECTRICAL SYSTEM: Tt: this bulletin includes basic procedures for performing a rescue charge on ni-mh high voltage (hv) batteries. This bulletin should be used in conjunction with the applicable model and model year repair manual while performing a rescue ch
  • T-TT-0537-19_Rev - LANE DEPARTURE: Tt: the blind spot monitor (bsm) sensor angle inspection is used to confirm that the bsm sensor is within the specified angle before performing axis beam adjustment. When used in conjunction with the repair manual, these bsm tips leverage
  • T-TT-0583-19_Rev - EQUIPMENT: Tt: some customers who have upgraded their iphone to ios13 are experiencing a condition where the bluetooth connection disconnects and reconnects. In some instances, this condition causes the panasonic head unit to reboot when the bluetoot
  • T-SB-0304-17 Obs - EQUIPMENT: Tsb: obsolete notice april 07, 2020: this bulletin is now obsolete. Please see t-sb-0032-20. Replacement certification labels and vin plates
  • T-SB-0032-20 - EQUIPMENT: Tsb: supersession notice the information contained in this bulletin supersedes service bulletin nos. Pg021-88, pg015-89, pg0015-90, pg002-91, pg002-93, pg005-97, pg007-01, pg007-07, pg006-01, pg004-97, t-sb-0144-08, and t-sb-0304-17. The a
  • T-SB-0003-19 Obs - ELECTRICAL SYSTEM:SOFTWARE: Tsb: obsolete notice march 10, 2020: this bulletin is now obsolete. Please see t-sb-0024-20.
  • T-SB-0024-20 - EQUIPMENT ADAPTIVE/MOBILITY: Tsb: supersession notice the information contained in this bulletin supersedes service bulletin no. T-sb-0003-19. ?The introduction and software update information sections have been updated. Service bulletin no. T-sb-0003-19 is obsolete
  • T-SB-0022-20 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Tsb: some 2016 ? 2020 model year toyota vehicles may exhibit naturally occurring odors emitted from the hvac system and/or related environmental factors. Follow the general procedure in this bulletin to minimize the odors experienced.
  • T-TT-0600-20 - EQUIPMENT:ELECTRICAL: Tt: some customers may experience echoing on the line calling the vehicle when using bluetooth hands free. This is caused by the phone hands free volume being too low. These settings may need to be reapplied any time the phone is paired to
  • T-SB-0142-13_Obs - EQUIPMENT: Obsolete notice february 12, 2020: this bulletin is now obsolete. Please see t-sb-0010-20.
  • K0P - Dealer Pac - AIR BAGS: The data communication module (dcm) in the subject vehicles are equipped with software to identify the location of the vehicle using the global positioning system (gps) to support features of the safety connect system. Due to incorrect prog
  • 19TE12 - DCM - D - AIR BAGS: The data communication module (dcm) in the subject vehicles is equipped with software to identify the location of the vehicle using the global positioning system (gps) to support features of the safety connect system. Due to incorrect pro
  • T-TT-0598-20 - EQUIPMENT: Tt: some vehicles may experience a ?New software is not compatible with the system.? Pop-up while performing t-sb-0003-20 during the head unit software installation process
  • T-TT-0520-19_Rev - EQUIPMENT: Tt: in certain cases of leaking air conditioning systems, the root cause of the leak is inadvertently overlooked, causing a repeat repair. To improve customer satisfaction and repair a/c system leaks in one dealer visit, toyota has develope
  • T-SB-0279-17_Obs - EQUIPMENT: Tsb: obsolete notice january 13, 2020: this bulletin is now obsolete. Please see t-sb-0003-20.
  • T-SB-0003-20 - ELECTRICAL SYSTEM: Tsb: supersession notice the information contained in this bulletin supersedes service bulletin no. T-sb-0279-17. ? The entire bulletin has been updated. Service bulletin no. T-sb-0279-17 is obsolete and any printed versions should be disca
  • T-SB-0008-20 - EQUIPMENT: Tsb: vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?Leak? Should b
  • 19TE12 - DCM - D - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Dealer package: december 10, 2019 vehicle total has decreased by approximately 1,100 vehicles. Vehicles were moved from customer support program 19te12 and added to limited service campaign k0p. The data communication module (dcm) in the su
  • K0P_Dealer Packa - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Dealer package: 12/10/2019 vehicle total has increased by approximately 1,100 vehicles. Vehicles were moved from customer support program 19te12 and added to limited service campaign k0p. The data communication module (dcm) in the subject v
  • T-SB-0003-19_Rev - ELECTRICAL SYSTEM:SOFTWARE: Tsb: revision notice november 25, 2019 rev2: ? Applicability has been updated to include 2019 model year corolla and prius c vehicles. ? The faceplate id applicability table has been updated. October 23, 2019 rev1: ? The entire bulletin ha
  • T-TT-0583-19 - EQUIPMENT:ELECTRICAL: Tt: some customers who have upgraded their iphone to ios13 are experiencing a condition where the bluetooth connection disconnects and reconnects. In some instances, this condition causes the panasonic head unit to reboot when the bluetoot
  • T-TT-0442-17_Rev - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Tt: safety connect is a vehicle option which requires a subscription fee for the system to be active after the initial trial period. Once the subscription has expired the dcm (telematics transceiver) will be in an inactive state. In some in
  • 19TE12_Dealer Pa - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Dealer package: opcodes are now available to submit a warranty claim on vehicles still under the new vehicle limited warranty (3yrs/36,000 miles). The data communication module (dcm) in the subject vehicles is equipped with software to iden
  • T-SB-0003-19_Rev - EQUIPMENT: Tsb:revision notice october 23, 2019 rev1: ? The entire bulletin has been updated. Any previous printed versions of this bulletin should be discarded. Supersession notice the information contained in this bulletin supersedes service bulleti
  • T-TT-0578-19 - STEERING: Tt: some customers may encounter bluetooth connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent bluetooth failure to connect to the vehicle when first turning on the vehicle. ? Various bluetooth audio functions a
  • 19TE12 - DCM - T - EQUIPMENT: Technical instructions: technical instructions for limited service campaign k0p customer support program 19te12 safety connect system ? Vehicle location inaccurate certain 2013 ? 2019 model year 4runner 2011 ? 2017 model year land cruiser
  • 19TE12 - DCM - D - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Dealer package: the data communication module (dcm) in the subject vehicles is equipped with software to identify the location of the vehicle using the global positioning system (gps) to support features of the safety connect system. Due to
  • 19TE12 - DCM - D - EQUIPMENT: Dealer email: the data communication module (dcm) in the subject vehicles is equipped with software to identify the location of the vehicle using the global positioning system (gps) to support features of the safety connect system. Due to i
  • 19TE12 - DCM - R - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Region letter: the data communication module (dcm) in the subject vehicles is equipped with software to identify the location of the vehicle using the global positioning system (gps) to support features of the safety connect system. Due to
  • 19TE12 - DCM - R - EQUIPMENT: Region email: the data communication module (dcm) in the subject vehicles is equipped with software to identify the location of the vehicle using the global positioning system (gps) to support features of the safety connect system. Due to i
  • K0P - Dealer Pac - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Dealer package: 10/02/2019 k0p: remedy in relation to safety connect subscription. The data communication module (dcm) in the subject vehicles are equipped with software to identify the location of the vehicle using the global positioning
  • T-SB-0241-17_Rev - ENGINE (PWS): Tsb: revision notice october 28, 2019 rev1: ? The entire bulletin has been updated. Any previous printed versions of this bulletin should be discarded. Some 2016 ? 2019 model year prius vehicles equipped with a nimh hv battery may exhibit o
  • T-TT-0576-19 - ELECTRICAL SYSTEM: Tt: some prius prime customers may experience a mil on condition. Vehicles might be put into a failsafe mode and usage of battery will be discontinued. Technicians find dtc code P0ABF28 stored in the ecu.
  • T-SB-0135-19 - ENGINE AND ENGINE COOLING:COOLING SYSTEM: Tsb: some 2016 ? 2019 model year prius and 2017 ? 2019 model year prius prime vehicles may exhibit one or more of the following conditions due to a coolant leakage at the front exhaust pipe heat exchanger: ? Low coolant level ? Mil on accom
  • T-TT-0574-19 - EQUIPMENT: Tt: some customers may experience poor outgoing bluetooth sound quality, this can occur for various reasons. Current multimedia systems are designed with the ability to adjust bluetooth sound quality to compensate for echo or excessive back
  • T-TT-0573-19 - ELECTRICAL SYSTEM: Tt: some customers may experience a call failure when attempting to call a conference call number that has been saved in their phonebook (ex: ?8005550122,,,1.,2;;;2#?). This issue is caused by changes to the bluetooth in the ios 13 update a
  • K0P_TI_091319 - EQUIPMENT: Technical instructions: updated 09/13/19 technical instructions for limited service campaign safety connect system ? Vehicle location inaccurate certain 2013 ? 2019 model year 4runner 2011 ? 2017 model year land cruiser 2013 ? 2017 model ye
  • K0P_TI_091219 - EQUIPMENT: Technical instructions: technical instructions for limited service campaign safety connect system ? Vehicle location inaccurate certain 2013 ? 2019 model year 4runner 2011 ? 2017 model year land cruiser 2013 ? 2017 model year prius 2012 ?
  • K0P_Dealer Packa - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Dealer package: the data communication module (dcm) in the subject vehicles are equipped with software to identify the location of the vehicle using the global positioning system (gps) to support features of the safety connect system. Due t
  • K0P_Dealer Email - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Dealer email: the data communication module (dcm) in the subject vehicles are equipped with software to identify the location of the vehicle using the global positioning system (gps) to support features of the safety connect system. Due to
  • K0P_Region Email - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Region email: the data communication module (dcm) in the subject vehicles are equipped with software to identify the location of the vehicle using the global positioning system (gps) to support features of the safety connect system. Due to
  • T-TT-0553-19 - EQUIPMENT: Tt: the new dca-8000 diagnostic charger may cause your facility?S ground fault circuit interrupter (gfci) breaker to trip. A gfci breaker can be tripped for various reasons, one of the reasons may be related to the dca-8000. We are investig
  • T-SB-0033-14-Obs - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Tsb: obsolete notice july 9, 2019: this bulletin is now obsolete. Please see t-sb-0080-19.
  • T-SB-0080-19 - EQUIPMENT ADAPTIVE/MOBILITY: Tsb: supersession notice the information contained in this bulletin supersedes service bulletin no. T-sb-0033-14. ? Applicability has been updated to include 2019 model year toyota vehicles. Service bulletin no. T-sb-0033-14 is obsolete and
  • T-SB-0134-16-Rev - ENGINE (PWS): Tsb: revision notice july 01, 2019 rev2: ? Applicability has been updated to 2019 ? 2020 model year toyota vehicles. ? The techstream preparation and process overview sections have been updated. October 30, 2017 rev1: ? Applicability has be
  • T-TT-0549-19 - ELECTRICAL SYSTEM: Tt: the new 12v battery warranty testers (dss-5000 & dca-8000) require certain information to generate a test result and warranty code. Below is an explanation of what information is required when testing a 12v battery on the new warranty b
  • T-SB-0032-19_Rev - EQUIPMENT: Tsb: revision notice june 17, 2019 rev1: ? The diagnostic trouble code (dtc) and has been updated. ? The required tools and equipment section has been updated. Any previous printed versions of this bulletin should be discarded. Some 2017 mo
  • T-SB-0020-17_Rev - FUEL SYSTEM, OTHER: Tsb: revision notice may 31, 2019 rev2: ? Applicability has been updated to include 2019 model year avalon hybrid vehicles. ? The entire bulletin has been updated. June 1, 2018 rev1: ? Applicability has been updated to include 2018 model y
  • T-TT-0442-17_Rev - EQUIPMENT ADAPTIVE/MOBILITY: Tt: safety connect is a vehicle option which requires a subscription fee for the system to be active after the initial trial period. Once the subscription has expired the dcm (telematics transceiver) will be in an inactive state. In some in
  • T-TT-0537-19 - LANE DEPARTURE: Tt: the blind spot monitor (bsm) sensor angle inspection is used to confirm that the bsm sensor is within the specified angle before performing axis beam adjustment. When used in conjunction with the repair manual, these bsm tips leverage s
  • T-SB-0157-18_Obs - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Tsb: obsolete notice april 17, 2019: this bulletin is no longer applicable and is now obsolete.
  • J0R_Dealer Packa - BRAKES (PWS): Dealer packet: 04/16/2019 ? Uio quantities and production ranges have been updated to reflect added vehicles. The involved vehicles are equipped with intelligent clearance sonar (ics). Due to improper software programming in the ics system,
  • J0R_Region Lette - BRAKES (PWS): Region letter: 04/16/2019 ? Uio quantities and production ranges have been updated to reflect added vehicles. ? Op codes to cover specific instances of ics ecu failure during reprogramming have been included. The involved vehicles are equip
  • J0R_Dealer Email - ELECTRICAL SYSTEM:SOFTWARE: Dealer email: the involved vehicles are equipped with intelligent clearance sonar (ics). Due to improper software programming in the ics system, the ics system may improperly activate when an involved vehicle enters certain types of carwas
  • J0R_Region Email - BRAKES (PWS): Region email: the involved vehicles are equipped with intelligent clearance sonar (ics). Due to improper software programming in the ics system, the ics system may improperly activate when an involved vehicle enters certain types of carwas
  • J0R_Clearance Wa - ELECTRICAL SYSTEM:SOFTWARE: Technical instructions: update 4/9/2019: note added on p. 5. Technical instructions for special service campaign j0r intelligent clearance sonar (ics) system reprogram certain: 2018 camry & camry hybrid 2016 ? 2018 prius 2017 - 2018 prius
  • T-TT-0484-18-Rev - ELECTRICAL SYSTEM: Tt: some customers may experience echoing on the line calling the vehicle when using bluetooth hands free. This is caused by the phone hands free volume being too low. These settings may need to be reapplied any time the phone is paired to
  • T-TT-0414-16-Rev - EQUIPMENT:ELECTRICAL: Tt: some customers may encounter bluetooth connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent bluetooth failure to connect to the vehicle when first turning on the vehicle. ? Various bluetooth audio functions a
  • T-TT-0468-17-Rev - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Tt: hvac drain tube is found to be blocked/clogged.
  • T-SB-0019-19 - EQUIPMENT:ELECTRICAL: Tsb: this bulletin details the supplemental procedure to confirm telematics data communication module (dcm) activation for applicable 2017 ? 2019 model year toyota vehicles after the process is initiated by techstream. The steps outlined
  • T-SB-0044-16_Rev - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Tsb: revision notice february 7, 2019 rev2: * applicability has been updated to include 2010 - 2014 model year matrix, 2017 - 2019 model year c-hr, 2019 model year corolla hatchback, and 2018 - 2019 model year toyota vehicles. G418 the intr
  • T-SB-0013-19 - ELECTRICAL SYSTEM: Tsb: some 2016 - 2018 model year prius and tacoma, 2017 - 2018 model year prius prime and sienna, and 2018 model year camry and camry hybrid vehicles may exhibit a mil on condition with diagnostic trouble code (dtc) P261093 (ecm/pcm engine
  • T-SB-0234-17_Obs - EQUIPMENT: Tsb: obsolete notice january 04, 2019: this bulletin is now obsolete. Please see t-sb-0003-19 .
  • T-TT-0520-19 - EQUIPMENT: Tt: in certain cases of leaking air conditioning systems, the root cause of the leak is inadvertently overlooked, causing a repeat repair. To improve customer satisfaction and repair a/c system leaks in one dealer visit, toyota has develope
  • T-SB-0003-19 - EQUIPMENT: Tsb: supersession notice the information contained in this bulletin supersedes service bulletin no. T-sb-0234-17. ? The introduction and software update procedure sections have been updated. Service bulletin no. T-sb-0234-17 is obsolete and
  • T-SB-0157-18 - WHEELS: Tsb: some 2016 ? 2019 model year prius vehicles may exhibit a click noise from the lf wheel area upon deceleration and/or braking. Refer to the repair procedure in this bulletin to address this condition.
  • T-TT-0515-18 - FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA: Tt: when adjusting the forward recognition camera on vehicles with toyota safety sense, it can be difficult to print the repair manual target to the proper size.
  • T-SB-0033-14_Rev - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Tsb: some vehicles in particular geographic areas may exhibit a condition where the hvac evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (arinix tip) is now available to help minimize fut
  • J0R-Dealer Daily - ELECTRICAL SYSTEM: Dealer daily message: intelligent clearance sonar (ics) system reprogram ? Special service campaign j0r dealer letter and technical instructions now available on tis.
  • J0R-Technical In - ELECTRICAL SYSTEM:SOFTWARE: Technical instructions: technical instructions for special service campaign j0r intelligent clearance sonar (ics) system reprogram certain: 2018 camry & camry hybrid 2016 ? 2018 prius 2017 - 2018 prius prime
  • J0R-Dealer Packa - ELECTRICAL SYSTEM: Dealer package: the involved vehicles are equipped with intelligent clearance sonar (ics). Due to improper software programming in the ics system, the ics system may improperly activate when an involved vehicle enters certain types of carwa
  • J0R-Region Lette - ELECTRICAL SYSTEM: Region letter: the involved vehicles are equipped with intelligent clearance sonar (ics). Due to improper software programming in the ics system, the ics system may improperly activate when an involved vehicle enters certain types of carwa
  • J0R-Dealer Email - ELECTRICAL SYSTEM: Dealer email: the involved vehicles are equipped with intelligent clearance sonar (ics). Due to improper software programming in the ics system, the ics system may improperly activate when an involved vehicle enters certain types of carwash
  • J0R-Region Email - ELECTRICAL SYSTEM: Region email: the involved vehicles are equipped with intelligent clearance sonar (ics). Due to improper software programming in the ics system, the ics system may improperly activate when an involved vehicle enters certain types of carwash
  • J0R_Dealer Daily - EQUIPMENT: Dealer daily message: in our continuing effort to encourage increased customer participation in special service campaigns, toyota will be piloting a new method for contacting customers whose vehicles have compatible multimedia head units in
  • J0R-Dealer Packe - ELECTRICAL SYSTEM: Dealer packet: 11/26/2018 ? Owner notification section has been updated. ? Cal id clarification has been provided in the op code section. The involved vehicles are equipped with intelligent clearance sonar (ics). Due to improper software pr
  • TTT043217 Rev1 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Tt: some customers may complain about a hybrid vehicle battery cooling system warning message. This warning message may appear when the hv battery cooling system loses efficiency due to debris on the filter and or some object obstructing
  • Toyota Safety Re - EQUIPMENT: Update on technician certification requirements.
  • TTT043217 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Tt: some customers may complain about a hybrid vehicle battery cooling system warning message. This warning message may appear when the hv battery cooling system loses efficiency due to debris on the filter and or some object obstructing
  • TTT043117 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Tt: complete refrigerant recovery from the hvac system may be difficult and may require additional time during cold ambient temperatures for the following reasons: * increased refrigerant volume for this system design. * the refrigerant
  • TSB018217 - ELECTRICAL SYSTEM: Tsb: supersession notice the information contained in this bulletin supersedes sb no. T-sb-0101-11. Applicability has been updated to include 2016 ? 2017 model year vehicles. Service bulletin no. T-sb-0101-11 is obsolete and any printed
  • T-SB-0279-17_Rev - ELECTRICAL SYSTEM: Tsb: revision notice november 13, 2018 rev2: ? The entire bulletin has been updated. March 16, 2018 rev1: ? Applicability has been updated to include 2018 model year vehicles. ? The entire bulletin has been updated. Any previous printed ver
  • T-TT-0493-18 - BRAKES (PWS): Tt: some 2016?2018 model year prius vehicles may exhibit multiple conditions such as abs mil on, pcs/ics/lda/bsm malfunction message, check engine light on, skid light on, low brake force message, and/or brake light inoperative. Typically,
  • T-SB-0279-17-Rev - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Tsb: revision notice march 16, 2018 rev1: ? Applicability has been updated to include 2018 model year vehicles. ? The entire bulletin has been updated. Any previous printed versions of this bulletin should be discarded. Supersession notice
  • T-TT-0445-17-Rev - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP: Tt: some fuel filler nozzles are equipped with splash guards that may interfere with the fuel filler door switch. The fuel filler door switch is normally closed by the fuel filler door, which will close the fuel vapor recovery valve.
  • T-TT-0484-18 Rev - EQUIPMENT:ELECTRICAL: Tt: some customers may experience echoing on the line calling the vehicle when using bluetooth hands free. This is caused by the phone hands free volume being too low. These settings may need to be reapplied any time the phone is paired to
  • T-SB-0178-16 - EQUIPMENT: Tsb: pre-delivery service (pds) is a critical step in satisfying your dealership?S new car customers. Customer feedback indicates the following areas deserve special attention when performing pds: * careful inspection for paint chips/scra
  • T-SB-0177-16 - EQUIPMENT: Tsb: 2017 pre-delivery service check sheet
  • T-SB-0134-16 - ELECTRICAL SYSTEM: Tsb: supersession notice. Flash reprogramming allows the ecu software to be updated without replacing the ecu. Flash calibration updates for specific vehicle models/ecus are released as field-fix procedures described in individual service
  • T-TT-0414-16-Rev - EQUIPMENT:ELECTRICAL: Tt: some customers may encounter bluetooth connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent bluetooth failure to connect to the vehicle when first turning on the vehicle. ? Various bluetooth audio functions a
  • T-TT-0503-18 - LANE DEPARTURE: BLIND SPOT DETECTION: Tt: when used in conjunction with the repair manual, these blind spot monitor, forward recognition camera, and front millimeter wave radar tips leverage ssts and readily available tools to support target placement in varying shop environmen
  • TT-0445-17-Rev2 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP: Tt: some fuel filler nozzles are equipped with splash guards that may interfere with the fuel filler door switch. The fuel filler door switch is normally closed by the fuel filler door, which will close the fuel vapor recovery valve.
  • T-SB-0134-16 - ENGINE (PWS): Tsb: supersession notice. Flash reprogramming allows the ecu software to be updated without replacing the ecu. Flash calibration updates for specific vehicle models/ecus are released as field-fix procedures described in individual service
  • T-TT-0503-18 - LANE DEPARTURE: BLIND SPOT DETECTION: Tt: when used in conjunction with the repair manual, these blind spot monitor, forward recognition camera, and front millimeter wave radar tips leverage ssts and readily available tools to support target placement in varying shop environmen
  • TT-0445-17-Rev2 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP: Tt: some fuel filler nozzles are equipped with splash guards that may interfere with the fuel filler door switch. The fuel filler door switch is normally closed by the fuel filler door, which will close the fuel vapor recovery valve.
  • T-SB-0313-17 - BRAKES (PWS): Tsb: some 2015 ? 2018 model year toyota vehicles may exhibit brake vibration due to improper lug nut torque. Brake vibration can occur at any time if improper torque is applied to lug nuts. Even one lug nut over or under torqued can cause v
  • L-SB-0015-18-Rev - WHEELS: Tsb: revision notice june 26, 2018 rev1: ? Applicability has been updated to include 2018 model year gs 300 and 2016 ? 2018 model year rc 300 vehicles. Any previous printed versions of this bulletin should be discarded. Some 2013 ? 2018 mod
  • T-TT-0501-18-Rev - EQUIPMENT:ELECTRICAL: Tt: some customers may experience a voice recognition inoperative condition or abnormal entune? Operation after performing an entune? Update.
  • Safety Recall an - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Update on technician certification requirements.
  • PG006-01-Obsolet - EQUIPMENT:OTHER:LABELS: Technical service bulletin: obsolete notice: july 31, 2018: this bulletin is now obsolete. Please see t-sb-0304-17.
  • PG004-97-Obsolet - EQUIPMENT:OTHER:LABELS: Technical service bulletin: obsolete notice: july 31, 2018: this bulletin is now obsolete. Please see t-sb-0304-17.
  • T-TT-0503-18_Rev - LANE DEPARTURE: Tt: when used in conjunction with the repair manual, these blind spot monitor, forward recognition camera, and front millimeter wave radar tips leverage ssts and readily available tools to support target placement in varying shop environmen
  • T-SB-0304-17_Rev - EQUIPMENT: Tsb: revision notice july 31, 2018 rev2: ? The supersession notice has been updated. January 11, 2018 rev1: ? The supersession notice has been updated. Any previous printed versions of this bulletin should be discarded. Supersession notice
  • T-SB-0234-17_Rev - ELECTRICAL SYSTEM:SOFTWARE: Tsb: revision notice july 20, 2018 rev2 ? Applicability has been updated to include 2018 model year corolla, prius c, rav4, and rav4 hv vehicles. ? The entire bulletin has been updated. February 21, 2018 rev1: ? The introduction and softwar
  • T-SB-0057-18 - EQUIPMENT: Tsb: supersession notice the information contained in this bulletin supersedes service bulletin no. T-sb-0043-14. ? Applicability has been updated to include 2017 ? 2018 model year toyota vehicles. Service bulletin no. T-sb-0043-14 is obso
  • T-TT-0501-18_Rev - ELECTRICAL SYSTEM:SOFTWARE: Tt: some customers may experience a voice recognition inoperative condition or abnormal entune operation after performing an entune update.
  • T-TT-0501-18 - EQUIPMENT: Tt: some customers may experience a voice recognition inoperative condition or abnormal entune? Operation after performing an entune? Update.
  • T-SB-0220-17_Rev - FUEL SYSTEM, GASOLINE: Tsb: revision notice june 1, 2018 rev1: ? Applicability has been updated to include 2018 model year camry hv, prius, and prius prime vehicles. ? The entire bulletin has been updated. Any previous printed versions of this bulletin should be
  • T-TT-0442-17 - EQUIPMENT:ELECTRICAL: Tt: safety connect is a vehicle option which requires a subscription fee for the system to be active. The first year of service is provided in the vehicle purchase price. Once the subscription has expired the dcm (telematics transceiver) wi
  • T-TT-0389-16 - EQUIPMENT: Tt: rev1 pre-delivery service (pds) is a critical step in satisfying new car customers. Please be aware that a new pds check sheet has been developed for the 2017 model year prius. Some check points have been clarified.
  • T-TT-0441-17 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Tt: during previous air conditioning service, leakage prevention agent (a/c stop leak) may have been added to the a/c system. Adding stop leak products to the a/c system is not a recommended or approved toyota repair process. During a/c s
  • T-SB-0103-16 - EQUIPMENT: Tsb: revision notice: april 4, 2017 rev2: applicability has been updated to include 2017 model year prius prime vehicles. The introduction has been updated to include new software changes. Some 2016 ? 2017 model year applicable vehicles equ
  • T-TT-0397-16 - ELECTRICAL SYSTEM: Tt: some customers may complain about a mil ?On? With a P0A80 dtc. In these cases, the hv battery would need to be replaced. Along with the hv battery replacement, the cooling system filter will need either cleaning or replacement. This tt
  • T-SB-0045-16 - EQUIPMENT: Tsb: long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage con
  • T-TT-0442-17_Rev - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Tt: safety connect is a vehicle option which requires a subscription fee for the system to be active. The trail period of service is provided upon the vehicle purchase. Once the subscription has expired the dcm (telematics transceiver) will
  • T-TT-0397-16 - EQUIPMENT ADAPTIVE/MOBILITY: Tt: some customers may complain about a mil ?On? With a P0A80 dtc. In these cases, the hv battery would need to be replaced. Along with the hv battery replacement, the cooling system filter will need either cleaning or replacement. This tt
  • T-SB-0045-16 - EQUIPMENT: Tsb: long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage con
  • T-SB-0043-16 - EQUIPMENT: Tsb: hybrid vehicles are equipped with 2 types of batteries: hybrid vehicle (hv) battery; 12-volt auxiliary battery. If the hybrid vehicle is put into storage, the state of charge (soc) of its hv battery and auxiliary battery will gradua
  • T-SB-0042-16 - WHEELS: Tsb: tire positioning before new vehicle delivery during the manufacturing process, tires are nounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehi
  • T-SB-0039-16 - EQUIPMENT: Tsb: a battery in a stored vehicle is subject to conditions that can reduce its performance and life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and
  • T-SB-0038-16 - EQUIPMENT ADAPTIVE/MOBILITY: Tsb: 2017 model year vehicles are equipped with driver?S side floor mat retaining clips to secure the floor mat in the correct position. In addition, some models may utilize retaining clips for passenger side and rear seat floor mats as we
  • T-SB-0037-16 - EQUIPMENT ADAPTIVE/MOBILITY: Tsb: some 2017 model year vehicles are equipped with a smart key system, which allows the customer to enter and start the vehicle without using a mechanical key. To ensure the system is operating properly, the smart key functions (smart en
  • T-TT-0395-16 - EQUIPMENT: Tt: hv batteries have liquid filled cell modules, to prevent leakage from cells, it is very important to confirm the proper orientation mark of the drc.
  • TTT-0268-13 Rev3 - ELECTRICAL SYSTEM: Tt: some customers may encounter bluetooth connectivity concerns such as: ? Difficulty pairing the phone. ? Intermittent bluetooth failure to connect when first turning on the vehicle. ? Various bluetooth audio functions are no lon
  • TSB-0039-16 Rev1 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Tsb: a battery in a stored vehicle is subject to conditions that can reduce its performance and life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and
  • T-TT-0399-16 - ELECTRICAL SYSTEM: Tt: multimedia systems reset procedure should be performed when the multimedia system no longer responds or reboots itself.
  • T-TT-0377-15_Rev - EQUIPMENT ADAPTIVE/MOBILITY: Tt: some customers may experience poor outgoing bluetooth sound quality, this can occur for various reasons. Current multimedia systems are designed with the ability to adjust bluetooth sound quality to compensate for echo or excessive back
  • T-TT-0375-15_Rev - EQUIPMENT:ELECTRICAL: Tt: for customer concerns of no or poor outgoing sound from the bluetooth systems there are diagnostics in the repair manual which can be performed to diagnose the condition.
  • T-SB-0319-17 - STRUCTURE: Tsb: some 2016 ? 2017 model year prius and 2017 model year prius prime vehicles may exhibit a ?Grille shutter inoperative, please see dealer? Message on the combination meter and/or a mil ?On? Condition with diagnostic trouble code (dtc) p0
  • T-SB-0229-12_Rev - ELECTRICAL SYSTEM: Tsb: revision notice november 22, 2017 rev1: ? Applicability has been updated to include 2014 ? 2018 model year vehicles. Any previous printed versions of this bulletin should be discarded. In the event that a toyota vehicle becomes submerg
  • T-SB-0142-13 Rev - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Tsb: revision notice november 10, 2016 rev2: ? Applicability has been updated to include 2016 ? 2017 model year toyota vehicles. ? Parts information section has been updated. Some 2004 ? 2017 model year toyota vehicles may exhibit odor
  • T-TT-0424-16 - WHEELS:LUGS/NUTS/BOLTS: Tt: front brake vibration key points: * issue can occur at any time if improper torque is applied on lug nuts * over time, even one lug nut over or under torqued, can cause a vibration issue * when lug nuts are over torqued, this causes
  • T-SB-0156-16 - ELECTRICAL SYSTEM: Tsb: pre-delivery service (pds) is a critical step in satisfying your new car customers. Customer feedback indicates the following areas deserve special attention when performing pds: * careful inspection for paint chips/scratches and bod
  • T-SB-0155-16 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Tsb: 2017 pre-delivery service check sheet.
  • T-SB-0103-16 Rev - UNKNOWN OR OTHER: Tsb: revision notice october 14, 2016 rev1: applicability has been updated to include 2017 model year prius v vehicles. Any previous printed versions of this bulletin should be discarded.
  • T-TT-0420-16 - ELECTRICAL SYSTEM:SOFTWARE: Tt: techstream cannot perform a dcm (telematics ecu) activation following a dcm replacement. Techstream may exhibit an ?Atx web service unavailable? Error or similar message when attempting a dcm activation. This is a known condition and w
  • T-TT-0339-15_Rev - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Tt: some vehicles may exhibit an error message when trying to perform a radio software update: "unable to update the software. Please try again later." if the following screen is seen; follow the directions below.
  • T-TT-0453-17-Rev - EQUIPMENT: Tt: previously, an error message was received when performing dcm activation initiated by techstream. This condition has been remedied, and dcm activation utilizing techstream can now be resumed.
  • T-TT-0309-14 Rev - ELECTRICAL SYSTEM: Tt: some customers may experience bluetooth disconnections or loss of sms text message functionality on the navigation/audio system with android phones running os 4.4 or later. Condition tends to occur to customers who have many previous t
  • T-TT-0453-17 - EQUIPMENT:ELECTRICAL: Tt: an error message is received when performing dcm activation initiated by techstream. This is a known condition and will be remedied in the near future. Please discontinue dcm activations utilizing techstream until further notice.
  • T-TT-0420-16_Rev - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Tt: techstream cannot perform a dcm (telematics ecu) activation following a dcm replacement. Techstream may exhibit an ?Atx web service unavailable? Error or similar message when attempting a dcm activation. This is a known condition and wi
  • T-SB-0241-17 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Tsb: some 2016 ? 2017 model year prius vehicles equipped with a nimh hv battery may exhibit one or both of the following conditions after repeated driving on long downhill slopes: ? When accelerating from a stop, or from extremely low speed
  • T-SB-0218-17_Rev - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Tsb: revision notice july 20, 2017 rev1: applicability has been updated to exclude 2007 ? 2017 model year avanza vehicles. Some hazardous material treatment and handling regulations at the state and local level define the pre-disposal deplo
  • T-TT-0432-17_Rev - ENGINE AND ENGINE COOLING:COOLING SYSTEM: Tt: rev2 some customers may complain about a hybrid vehicle battery cooling system warning message. This warning message may appear when the hv battery cooling system loses efficiency due to debris on the filter and or some object obstruc
  • T-TT-0365-15_Rev - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Tt: rev2 a vehicle may arrive to the dealer with a mil ?On? Condition and P0A80 or P1AC000 stored in the memory. Some cases have been identified with internal modification done to the hv battery. Modified or altered parts are not covered un
  • T-SB-0033-14_Rev - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Tsb: revision notice march 08, 2017 rev1: ? Applicability has been updated to include 2015 - 2017 model year toyota vehicles. ? The parts information section has been updated. Some vehicles in particular geographic areas may exhibit a c
  • Toyota Safety Re - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Update on technician certification requirements
  • T-SB-0044-16_Rev - STRUCTURE:BODY: Tsb: revision notice march 07, 2017 rev1: ? Applicability has been updated to include 2017 model year toyota vehicles. On some vehicles, when rapgard? Is removed the paint may have a stained appearance. These stains appear to be under the c
  • T-TT-0437-17 - EQUIPMENT:ELECTRICAL: Tt: some customers may experience greyed out buttons or inactive screens (lockouts) while driving. This is to promote safe driving practices and reduce the amount of distractions while driving. These lockouts can?T be deactivated or defeat
  • T-TT-0435-17 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Tt: this bulletin is regarding best practices when handling navigation systems that use hard disc drive or micro sd card memory.
  • T-TT-0365-15 Rev - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Tt: a vehicle may arrive to the dealer with a mil ?On? Condition and P0A80 or P1AC000 stored in the memory. Some cases have been identified with internal modification done to the hv battery. Modified or altered parts are not covered under
  • T-SB-0184-17 - BACK OVER PREVENTION: Tsb: this service bulletin includes precautions and key points for the front camera for toyota safety sense c and toyota safety sense p adjustment procedures.
  • T-SB-0187-12_Rev - TIRES: Tsb: revision notice february 12, 2018 rev2: ? Applicability has been updated to include 2015 ? 2018 model year vehicles. January 23, 2014 rev1: ? Applicability has been updated to include 2013 ? 2014 model year vehicles. Any previous print
  • T-SB-0009-18 - EQUIPMENT: Tsb: the purpose of this service bulletin is to elevate awareness and provide best practices for leather and synthetic leather care in toyota vehicles. As an additional resource, if the vehicle is equipped with factory leather seats, the ve
  • T-SB-0236-17_Rev - ELECTRICAL SYSTEM:SOFTWARE: Some 2017 - 2018 model year prius prime vehicles equipped with entune? Premium audio (r10a5430) or earlier may exhibit one or more of the following conditions. Updated multimedia software is now available to address these conditions. Follow
  • T-SB-0304-17_Rev - EQUIPMENT: Tsb: supersession notice the information contained in this bulletin supersedes service bulletin nos. Pg021-88, pg015-89, pg0015-90, pg002-91, pg002-93, pg005-97, pg007-01, pg007-07, and t-sb-0144-08. Service bulletin nos. Pg021-88, pg015-89
  • T-SB-0234-17_Rev - ELECTRICAL SYSTEM:SOFTWARE: Tsb: revision notice february 21, 2018 rev1: ? The introduction and software update sections have been updated. Any previous printed versions of this bulletin should be discarded. The information contained in this bulletin supersedes servi
  • T-TT-0484-18 - EQUIPMENT:ELECTRICAL: Tt: some customers may experience echoing on the line calling the vehicle when using bluetooth hands free. This is caused by the phone hands free volume being too low. These settings may need to be reapplied any time the phone is paired to
  • T-SB-0187-12_Rev - TIRES: Tsb: revision notice february 12, 2018 rev2: ? Applicability has been updated to include 2015 ? 2018 model year vehicles. January 23, 2014 rev1: ? Applicability has been updated to include 2013 ? 2014 model year vehicles. Any previous print
  • T-SB-0009-18 - EQUIPMENT: Tsb: the purpose of this service bulletin is to elevate awareness and provide best practices for leather and synthetic leather care in toyota vehicles. As an additional resource, if the vehicle is equipped with factory leather seats, the ve
  • T-TT-0420-16_Rev - EQUIPMENT:ELECTRICAL: Tt: techstream cannot perform a dcm (telematics ecu) activation following a dcm replacement. Techstream may exhibit an ?Atx web service unavailable? Error or similar message when attempting a dcm activation. This is a known condition and wi
  • T-SB-0162-13_Rev - HYBRID PROPULSION SYSTEM: Tsb: revision notice january 05, 2018 rev1: ? Applicability has been updated to include 2012 ? 2017 camry hv and prius c, 2015 ? 2017 prius v, 2006 ? 2017 highlander hv, 2010 ? 2016 prius, and 2016 ? 2017 rav4 hv model year vehicles. ? Th
  • T-SB-0336-17 - ENGINE (PWS): Tsb: some 2014 ? 2018 model year toyota vehicles may exhibit a mil ?On? Condition with diagnostic trouble code (dtc) P2610 (engine off timer performance) present. The engine control module (ecm) (sae term: powertrain control module [pcm]) l
  • T-SB-0134-16_Rev - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Tsb: revision notice october 30, 2017 rev1: * applicability has been updated to include 2018 model year vehicles. Supersession notice the information contained in this bulletin supersedes sb no. T-sb-0012-13. Flash reprogramming allows the
  • T-SB-0304-17 - STRUCTURE:BODY:DOOR : Tsb: vehicle replacement certification labels (the vinyl label installed on the driver door or door post) and vin plates (the metal plate riveted to dashboard) may be available from toyota, provided the request meets one of the criteria lis
  • T-SB-0103-16_Obs - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Tsb: obsolete notice september 12, 2017: this bulletin is now obsolete. Please see t-sb-0279-17.
  • T-SB-0279-17 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Tsb: supersession notice the information contained in this bulletin supersedes sb no. T-sb-0103-16. The entire bulletin has been updated. Service bulletin no. T-sb-0103-16 is obsolete and any printed versions should be discarded. Be sure to
  • T-SB-0019-16_Obs - EQUIPMENT:ELECTRICAL: Tsb: obsolete notice rev2 july 12, 2017: this bulletin is now obsolete. Please see t-sb-0234-17.
  • T-SB-0234-17 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Tsb: some 2016 - 2017 model year vehicles equipped with entune audio (version uu.10.48), entune audio plus (version eu.10.68 or eu.20.25 or eu.20.28) or entune? Premium audio (cu.10.71 or cu.10.72 or cu.20.05 or cu.20.08) may exhibit 1 or m
  • T-TT-0414-16 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Tt: some customers may encounter bluetooth connectivity concerns such as: *difficulty to pair the phone. *intermittent bluetooth failure to connect to the vehicle when first turning on the vehicle. *various bluetooth audio functions a
  • T-SB-0129-16 - ELECTRICAL SYSTEM: Tsb: pre-delivery service (pds) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing pds: *careful inspection for paint chips/scratches and body
  • T-SB-0128-16 - EQUIPMENT ADAPTIVE/MOBILITY: Tsb: pre-delivery service check sheet
  • T-TT-0416-16 - FUEL SYSTEM, GASOLINE: Tt: the customer may have a difficult time when refueling their vehicle while ready off. The fuel pump nozzle may shut off repeatedly.
  • T-SB-0042-16 - TIRES: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remai
  • T-SB-0039-16 REV - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Tsb: a battery in a stored vehicle is subject to conditions that can reduce its performance and life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and
  • T-TT-0399-16 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Tt: multimedia systems reset procedure should be performed when the multimedia system no longer responds or reboots itself.
  • T-TT-0268-13 REV - EQUIPMENT: "tt: some customers may encounter bluetooth connectivity concerns such as: difficulty pairing the phone. Intermittent bluetooth failure to connect when first turning on the vehicle. Various bluetooth audio functions are no lo
  • T-SB-0043-16 - ELECTRICAL SYSTEM: Tsb: hybrid vehicles are equipped with 2 types of batteries: hybrid vehicle (hv) battery; 12-volt auxiliary battery. If the hybrid vehicle is put into storage, the state of charge (soc) of its hv battery and auxiliary battery will gradua
  • T-TT-0397-16 - ELECTRICAL SYSTEM: Tt: some customers may complain about a mil on with a P0A80 dtc. In these cases, the hv battery would need to be replaced. Along with the hv battery replacement, the cooling system filter will need either cleaning or replacement. This tt
  • T-SB-0045-16 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Tsb: long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage con
  • T-SB-0039-16 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Tsb: a battery in a stored vehicle is subject to conditions that can reduce its performance and life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and
  • T-SB-0038-16 - EQUIPMENT ADAPTIVE/MOBILITY: Tsb: 2017 model year vehicles are equipped with drivers side floor mat retaining clips to secure the floor mat in the correct position. In addition, some models may utilize retaining clips for passenger side and rear seat floor mats as we
  • T-SB-0037-16 - EQUIPMENT: Tsb: some 2017 model year vehicles are equipped with a smart key system, which allows the customer to enter and start the vehicle without using a mechanical key. To ensure the system is operating properly, the smart key functions (smart en
  • T-TT-0395-16 - EQUIPMENT: Tt: hv batteries have liquid filled cell modules, to prevent leakage from cells, it is very important to confirm the proper orientation mark of the drc.
Known Recall Investigations
  • Pedestrian alert sounds investigation as of 20230127

    Nhtsa received a petition on or about july 18, 2022, requesting that federal motor vehicle safety standard (fmvss) 141 be applied to all electric and hybrid vehicles operating in the united states. The petition can be reviewed at nhtsa.Gov under odi number 11486072.Fmvss 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 kg or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after march 1, 2021.The petitioner asserts that hybrid and electric vehicles to which the standard does not apply should be found to contain a safety defect. In support of the petition, the petitioner includes findings contained in a bill introduced in the house of representatives in 2009, the pedestrian safety enhancement act of 2009, h.R. 734, 111th cong. (2009). A related bill, the pedestrian safety enhancement act of 2010, became law in january 2011 (pub. L. 111-373). The petitioner requests that nhtsa require all electric and hybrid vehicles comply with fmvss 141, regardless of production date.The defect petition has been opened to evaluate the issue and determine whether to grant or deny the petition.The associated product list is not exhaustive and may contain vehicles that are equipped with pedestrian alert sounds.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • C0140 [2] C0140
  • C0141 [2] C0141
  • U1400 [2] U1400
  • C1391 [1] C1391
  • P2610 [3] ECM/PCM Internal Engine Off Timer Performance
  • P0ABF [1] Hybrid Battery Pack Current Sensor "A" Circuit
  • P0A80 [5] Replace Hybrid Battery Pack
  • P1AC0 [2] P1AC0
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210625

Windshield cracked from bottom to top and across while sitting and there was no evidence of a rock or chip that would cause that. Air temp was about 95 degrees. No rain, no impact, car was sitting parked and not running.

CrashNoY 1 InjuredNone20210605

For the second time (first in 2019) i was seconds and maybe two feet from stopping the car to park when, with my foot on the brake, the car suddenly and without warning lunged forward at what seemed like full throttle. The first "crash" was in my driveway. The force was shocking and took off the front of the car. I insisted toyota investigate and they ultimately denied any liability. After the car was allegedly repaired, i started noticing another phenomenon: every time i would slow down to brake--approaching an intersection or stop sign, etc.--the car would briefly lunge forward before the brakes engaged to stop the car. I reported this to the dealer 2-3 times and each time i was assured that this was "normal" for a hybrid transitioning from gas to electric at a lower speed. Two weeks ago, with a friend in the car, i was pulling into a parking space, foot on the brake and about to stop, when the same thing occurred: without warning, the car lunged forward, at what seemed like full throttle, and crashed into a low concrete wall. Had it been seconds later, we would have had our seatbelts off and gone into the windshield. There were injuries. Fyi, i have a pretty much perfect driving record and log thousands of miles each year. I had zero problems with the prius i owned prior to this one. I will never drive this car again.

NoNoN NoneNone20210505

The vehicle was running and stopped at a stop light. When accelerating to proceed from the stop light the vehicle would barely accelerate no matter how far we pressed the gas pedal down. The engine was not revving faster it just appeared to stay in ev mode with very little acceleration. Finally after about 5-10 seconds the car starts accelerating. We are very concerned that if this occurs at a turn onto a busy road we could be in a position where we are stuck in the middle of oncoming cross traffic. This is very intermittent, maybe once or twice per summer (usually in the hotter times of the year). We've had the car at the dealership and both times they have said they found no problem. Searching on the internet this sounds like tsb-0241-17, which i have shared with the dealer but both times they have indicated they see no sign off a problem.

NoNoN NoneNone20210329

My windshield cracked for no reason, while it was parked. This is the second crack i gotten on my windshield from owning it for 2 years. This is highly unusual, i don't drive my car very far, and it happened while it was parked.

NoNoN NoneNone20210328

My windshield cracked for no reason, while it was parked. This is the second crack i gotten on my windshield from owning it for 2 years. This is highly unusual, i don't drive my car very far, and it happened while it was parked.

NoNoN NoneNone20200205

The covering on the steering wheel at the hand locations has excessive wear and the plastic is rough on skin. The manufacture will not warranty the steering wheel cover because of being out of warranty i do not feel that a steering wheel cover should wear off in less than two years regardless of mileage which is currently at 139000 miles.

NoNoN NoneNone20200204

The covering on the steering wheel at the hand locations has excessive wear and the plastic is rough on skin. The manufacture will not warranty the steering wheel cover because of being out of warranty i do not feel that a steering wheel cover should wear off in less than two years regardless of mileage which is currently at 139000 miles.

NoNoN NoneNone20191127

My 2 year check up w/14,932 miles i was advised my front rotors need to be replaced due to poor pad contact and rear rotors are grooved heavily and need to be replaced as well. I was shocked. I did not have replaced . Mechanic said will not pass inspection. Is there a recall? What is going on w/toyota prius brakes. Am afraid to drive car and can't afford to replace rotors every 15,000 miles.

NoNoN NoneNone20191126

My 2 year check up w/14,932 miles i was advised my front rotors need to be replaced due to poor pad contact and rear rotors are grooved heavily and need to be replaced as well. I was shocked. I did not have replaced . Mechanic said will not pass inspection. Is there a recall? What is going on w/toyota prius brakes. Am afraid to drive car and can't afford to replace rotors every 15,000 miles.

CrashNoY NoneNone20191119

Tl* the contact owns a 2017 toyota prius. The contact stated that while his daughter was driving at approximately 19 mph and approaching a traffic light, the brake pedal was depressed and the traction control warning indicator illuminated. The vehicle failed to stop and the vehicle crashed into the vehicle in front. A police report was not filed. No injuries were reported. The vehicle was towed to the millenium toyota, 257 n franklin st, hempstead, ny 11550, but was not diagnosed. The manufacturer was informed of the failure and an inspector was sent out to retrieve information from the vehicle data recorder. The conclusion was driver error. The vehicle was not repaired. The approximate failure mileage was 13,000.

CrashNoY NoneNone20191118

Tl* the contact owns a 2017 toyota prius. The contact stated that while his daughter was driving at approximately 19 mph and approaching a traffic light, the brake pedal was depressed and the traction control warning indicator illuminated. The vehicle failed to stop and the vehicle crashed into the vehicle in front. A police report was not filed. No injuries were reported. The vehicle was towed to the millenium toyota, 257 n franklin st, hempstead, ny 11550, but was not diagnosed. The manufacturer was informed of the failure and an inspector was sent out to retrieve information from the vehicle data recorder. The conclusion was driver error. The vehicle was not repaired. The approximate failure mileage was 13,000.

NoNoN NoneNone20191112

Tl* the contact owns a 2017 toyota prius. While traveling approximately 20 mph and attempting to turn, the steering ability became very difficult without warning. The vehicle was taken to dmark toyota (15933 n idahocenter blvd, nampa, id 83687) where it was determined that a sensor on the intermediate steering shaft needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000.

CrashNoY 2 InjuredNone20191022

Tl* the contact owned a 2017 toyota prius. While the contact was reversing the vehicle into a parking lot, it accelerated without warning. The contact attempted to depress the brake pedal, but it failed to engage and caused the vehicle to crash into a tree. All the air bags deployed. The contact did not engage the emergency brake. The contact and passenger sustained minor injuries and received medical attention. A police report was not filed. The contact's insurance company towed the vehicle to a lot and deemed it a total loss. The dealer and manufacturer were not contacted. The cause of the failures was not determined. The failure mileage was approximately 13,850. *ln*jb

NoNoN NoneNone20190925

Tl* the contact owns a 2017 toyota prius. While driving on the highway, the wiper blade on the driver's side detached from the vehicle in the middle of a rain storm. The contact pulled over, exited the highway, and purchased a new wiper blade. The manufacturer stated that the contact had to use toyota wiper blades even though the contact did not know where they could be purchased. The contact stated that this was the third time the blades detached and the blades were currently zip tied to assure they did not detach. The dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 40,000.

CrashNoY NoneNone20190827

I had an sua (sudden unintended acceleration). I drove up an incline into the "driveway" of the holiday in in downtown san diego, pulled up into a small circular area/driveway where you can register for your room or pick up or drop off people. My foot was on the brake, i was stopping the car to pick up my daughter and her boyfriend. And the car took off on it's own. I tried desperately to use the brakes, but they wouldn't work, so i kept driving around the circular driveway to keep control of the car while i kept trying to stop the car to no avail. The car kept accelerating and screeching around the driveway and then i finally lost control and the car hit a wall to my right, then moved a bit forward and bumped into a curb on the left and finally stopped.My other daughter was in the passenger seat.We were both terrified! I contacted toyota and from the time of the accident (10/28/19) to the time i was able to talk with a person in their claims dept or rather receive an email response, it was 64 days later (10/31/19). And that is only because i called them. I talked to several case managers on different days who seemed unhelpful until finally one of them got in touch with the claims department and told me they would call me. Toyota will not take any responsibility for this and i am really upset that now i will have an accident on my record and my insurance will increase significantly for something that isn't even my fault! I am an excellent driver and have never had an accident that was my fault. I was alert and coherent as was obvious to all of the people i spoke to directly after the accident. My daughter, in the passenger seat, witnessed all of my attempts to use the brakes to stop the car.

NoNoN NoneNone20190731

Tl* the contact owns a 2017 toyota prius. While driving 65 mph, the vehicle lost power. There were no warning indicators illuminated. The vehicle was taken to longo toyota (3534 n peck rd, el monte, ca 91731, (855) 415-6497), but was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 25,825. The vin was not available.

CrashNoY 1 InjuredNone20190727

Tl* the contact owned a 2017 toyota prius c. The contact stated while driving approximately 40 mph, the vehicle inadvertently accelerated. The contact stated while the brake pedal was being depressed the vehicle failed to stop. The contact then swerved to the right and hit a curb as the vehicle went air bourne. The front of the vehicle crashed into a tree and some brushes. The contact stated that all front, side, and rear air bags deployed. The contact sustained scratches and cuts to the knees and neck injuries as she was transported to the hospital by ambulance. A police report was filed. The vehicle was towed to a tow lot where it was deemed a total loss. The dealer westbury toyota (1121 old country rd, westbury, ny 11590, (516) 272-4499) was contacted but the failure was not diagnosed. The manufacturer was notified of the failure were a case was opened and field investigators were to inspect the vehicle. The approximate failure mileage was 21,000. *tt *as *as *tr consumer stated i'm in touch with my personal claims manager, mr. Thomas opatz at esurance and customer experience at toyota who i sent my permission to have my car inspected because i encountered a problem with my accelerator which apparently became stuck and in my desperate attempt to stop the car by applying extreme pressure to my brakes and i could not stop my out of control car so i had to swerve to my right to avoid catastrophic accident. I swerved into trees which brought my car to a complete stop. All my airbags deployed and my seatbelt protected me. Photos attahed *jb

NoNoN NoneNone20190723

This is for 2017 toyota prius prime, but there is no option. While taking my kid to enroll in swimming class, while taking turn into the facility the brakes stopped working and the car wouldn't stop, some how i drove into parking lot (i am not sure how i did it in that tense situation) none of the buttons were working, the car was beeping showing every thing failed and by gods grace the hand brake worked and finally the car stopped. Now i am scared as this happened with my kid in the car. I need help and i don't want to drive this car again and i towed it to the toyota dealer. After exiting i calmed down a little bit called my husband and he recorded the errors and the sounds. I thought the car was going to blow up.

NoNoY NoneNone20190722

I pulled up to the stop sign, then proceeded to go and i had no power. I sat there for 10-15 seconds before the accelerator kicked in. It shook me up. I proceeded on and then it again happened. I was sitting at a red light at a busy intersection and when the light green i had no acceleration power at all. People were honking and yelling at me. It was very scary. After what seemed to be an eternity, the accelerator kicked in and i was able to proceed. I had it towed to toyota dealer, they said they couldn't find anything wrong. Please please please help.

NoNoN NoneNone20190722

Car was parked in parking lot in 100 degree temperature. Windshield had no damage whatsoever. Returned to car 4 hours later. Two and one-half foot crack, originating in bottom driver's side corner of windshield, appeared. No chips were present. Due to the crack, visibility through the windshield is compromised and poses a safety risk.

NoNoN NoneNone20190531

Since purchasing the vehicle in october, 2017, i have had intermittent occurrences where the brakes feel like they slip when coming to a stop. It has happened in all weather conditions, (but mostly when wet), and at all speeds. I can go weeks without an occurrence, and then it can happen several times in a week. It seems to be completely random. I have been to two dealerships, and finally was able to drive with a tech who felt the "slippage". They kept the car for a few days and told me they talked to corporate and that a bump in the road triggers an abs sensor to fire, causing the abs to kick in. They also told me tire pressure might affect it. None of this sits right with me because it continues to happen. I have experienced driving a car when abs kicks in, and this is not the sensation i am getting in the prius. "slipping" is the best adjective i have to explain what it feels like, and when it happens it is terrifying. The last time i took the car in to have them look at the brakes again, i was told that since corporate had been contacted previously, they would have to go back to them. They didn't keep the car, and told me they would call me back when the corporate rep would be there so he could drive with me. That was a few weeks ago, and they haven't called back, or returned my call. At this point, i feel like toyota is hiding something from me and i have lost all trust in the brand. I feel like i am driving an unsafe car and toyota is ignoring everything i am saying to them.

CrashNoY NoneNone20190520

Tl* the contact owned a 2017 toyota prius. While driving 40 mph, the steering wheel became difficult to turn and the contact lost control. As a result, the vehicle crashed into a store. The air bags deployed. A police report was filed. There were no injuries. The vehicle was towed to edmark toyota (located at 15933 n idaho center blvd, nampa, id 83687, (208) 468-8000) where it was being diagnosed. The vehicle was destroyed. The manufacturer was notified. The failure mileage was 2,300. The vin was not available.

NoNoN NoneNone20190326

While i am slowing to a stop, a warning light comes on indicating that i am pressing the brake and the accelerator at the same time. This is not possible. The car does try to move forward but pressure on the brake overcomes that issue. This has happened multiple times (not every time) but fortunately no accidents have occurred. This has also never happened when i am driving at highway speed and need to brake.

NoNoN NoneNone20190314

Tl* the contact owns a 2017 toyota prius. The contact received a recall notification for nhtsa campaign number: 18v579000 (engine). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Toyota certified at capital plaza (6100 annapolis rd, landover, md 20784, (301) 772-6900) was contacted and confirmed that the part was not available. The manufacturer was made aware of the issue and was not able to confirm when the part would become available. The contact had not experienced a failure. Parts distribution disconnect.

CrashNoY NoneNone20190118

We were stopped at a traffic signal going north. When the light turned green, the car in front of us started to go and all of the sudden, our car went into rapid acceleration. We could not stop the car. It crashed into the car in front of us. We tried jamming on the breaks and turning off the ignition, but could not get control. Because we were heading uphill, the car finally came to a stop. We were on a city street at a stop signal.

NoNoN NoneNone20190117

When driving on the highway during rain the adaptive cruise control spontaneously stops and lashes on the dash display that it is no longer set, the car decelerates rapidly, leaving the driver scrambling to determine what has happened. The systems involved are the adaptive cruise control and "toyota safety sense."

CrashNoY 1 InjuredNone20190103

Takata recall possibly. Wet pavement, traffic slowed on interstate to about 45 mph, tailgating small pickup hit my rear crumple zone, shoved me into a small suv that crushed my front crumple zone. Airbags did not deploy. Neither my wife (front seat passenger) nor i felt any discomfort, but a few days later she complained about pain in her waist area. She was later determined to have a fractured pelvis and a jostled left hip joint.

NoNoN NoneNone20181206

Unable to fill gas tank. Vapor-containment valve engages during refuelling, causing fuel to spill to ground and unable to fill more that one-half gallon of fuel. See also: https://priuschat.Com/threads/interesting-fuel-issue-2016-three-touring-overflowing.173660/ (search for "overflow" - you will see that this is a common problem)

NoNoN NoneNone20181119

Car was on 2 lane blacktop in 40 mph zone driving apx 35 mph, a female, responsible owner/driver age 79 was driving when suddenly,without any warning,comes to near halt in road and pulls/hard to right hand side of shoulder off the road. Driver had no control over direction or speed before finally able to stop car on top of ditch. Driver was able to get car to stall/stop engine before reaching ditch and possibly a turnover. Driver had never been so fearful in her life,had she been unable to stop car it would have driven her over.Reported situation to local toyota dealership and they stated they could not;t find anything wrong with car sending driver back out on road with car, this is very serious situation. Thankful she was on small country ioad and not on busy hwy or this car would have "pulled/lead" her into other traffic, or worse, a sidewalk full of people and or children. She had no control of car for what seemed like a full minute or more

NoNoN NoneNone20181003

I was going to make a right turn and the car would not accelerate right away even though it was in "d" my husband said he experienced the same thing twice while driving this car.

NoNoN NoneNone20181003

The involved vehicles were designed to enter a failsafe driving mode in response to certain hybrid system faults. Toyota has found that in rare situations, the vehicle may not enter a failsafe driving mode as intended. If this occurs, the vehicle could lose power and stall. While power steering and braking would remain operational, a vehicle stall while driving at higher speeds could increase the risk of a crash.

NoNoN NoneNone20180921

We parked the car and went for a hike. Upon returning to the car, we noticed a foot long crack had formed in the windshield. It does not appear to be connected to any chips or damage to the windshield.

NoNoN NoneNone20180822

Whirling sound emanating from front area... Got progressively worse. Finally took to dealership, even though no warning lights, and they indicated brake actuator bad, to the tune of $3400. So i gave my other prius (06) to my daughter to drive and same noise, so now have two fairly young (for a toyota) paperweights, since service manager said unsafe to drive. Complained to corporate and they said extended warranty out of time. This in unacceptable for this age of car.

NoNoN NoneNone20180819

Windshield cracks from impact with small rocks. In the past week, my windshield was impacted twice by small rocks. Both times the windshield was damaged. Both times i was driving approximately 50 miles per hour on a highway. The windhield is the problem. I realize a rock might damage a windshield but the glass in my prius is much more susceptible to damage than is acceptable. Luckily i got both cracks repaired before the damage could spread and cause safety issues. (i bought my prius three months ago; it has 5,000 miles.)

NoNoN NoneNone20180809

Vehicle's steering wheel began peeling at (12 o' clock location). The car has been parked on the street and garaged (normal exposure to sun). First, it began to bubble and then it peeled until now reaching a3 inches wide.

NoNoN NoneNone20180805

While driving approximately 30 mph on a surface street, i heard a loud noise and a crack appeared at the right edge of the windshield, advancing leftward up and then across the windshield and into my line of sight in the driver's seat. I did not see anything hit the windshield and have never heard a sound like that in nearly 50 years of driving. After researching replacement windshields, i discovered that they are back ordered because so many prius owners are having to replace windshields. In fact, a class action lawsuit related to these defective windshields was filed this march. (see https://www.Courthousenews.Com/wp-content/uploads/2018/03/toyota.Ca_.Pdf ) i am now driving with what i fear is a safety hazard to me and any passengers.

CrashNoN 1 InjuredNone20180804

2017 toyota prius. Consumer writes in regards to unintended acceleration. *ld the consumer stated the vehicle accelerated and the brakes were unresponsive resulting in a crash. The consumer was injured and required medical attention. *js *js

NoNoN NoneNone20180713

Tl* the contact owns a 2017 toyota prius. While the vehicle was parked in the driveway, the engine automatically started. Koons arlington toyota (4045 lee hwy, arlington, va 22207, (703) 522-6000) was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000. *tt

CrashNoY NoneNone20180713

Tl* the contact owns a 2017 toyota prius. While the brake pedal was depressed, the rear wheels seized. As a result, the contact lost control of the vehicle and crashed into a ditch. The air bags failed to deploy. A police report was filed. There were no injuries. The vehicle was towed to a body shop and the body damages were repaired so that the vehicle could be driven. The vehicle was taken to kalispell toyota (2845 u.S. 93 s, kalispell, mt 59901) for diagnostic testing, but the cause of the failure was undetermined. The manufacturer was notified. The approximate failure mileage was 7,000.

NoNoN NoneNone20180619

The vehicle started normally but when i reached about two blocks from my house, the prius started to act as if the electric motors were not engaging. The engine did not engage either and the gas pedal was unresponsive. The first time this occurred, i was stuck in the middle of a 4-way intersection until i shut down the vehicle and restarted it. After i restarted the prius, it continued behaving erratically. It sounded and felt like the gas motor had engaged but the electric motor had not. It also felt like the transmission was slipping/not engaging and i had to rev the motor to get the transmission to engage (which it did with a kick like it was being put into gear). This has happened 3 times so far. I had a passenger in the vehicle on the last incident. I have taken the vehicle into the dealership 3 times, but they are unable to find any issues with the vehicle. I reached out to toyota to see if they could address the issue, but they said that their field tech was unable to find any problem. I am worried that this car will fail in traffic and cause an accident. The incident dates are june 20, july 2 and july 27, 2018. The only indication that something was abnormal on july the 27th. Was a lower mpg reading on my display. Other than that, there was no warning or error codes displayed.

NoNoN NoneNone20180605

I pulled into the car port and put my car in park. I then hear a pop sound and saw the small hatch window was spider web cracked completely across the entire length of the small window. I went out to inspect the rear window and it had cracked and fallen apart on the sides and part way across the top. A week earlier, i went to get in my car and saw a crack going across the front windshield that wasn't there the previous day. There was no signs of rock or other objects hitting the windshield causing it to crack.

NoNoN NoneNone20180526

In moderate to heavy rain with the toyota dynamic cruise control engaged on the highway between 55 and 70 mph, the prius has dangerously accelerated itself towards a car immediately in front of my car and would have created a front-to-rear collision if i was not extremely vigilant and manually braked and canceled the adaptive cruise system within 10-20 feet of the car in front of me. The system seems to operate blindly in moderate to heavy rain and will accelerate to user-set speed even when a car is traveling slower immediately in front of my vehicle. I strongly suspect the pre-collision braking is failing at the same time as the dynamic cruise (in rain) since it relies on the same components. The prius prime needs to be reprogrammed to not allow dynamic cruise engagement in moderate to heavy rain. This is a very dangerous situation because driver visibility is already impaired under these conditions. If this did not occur multiple times, i would not have believed it was actually happening. The prius manual says that rain can cause the system to not behave as intended; however, in that case it needs to be automatically disabled so it does not create a very false sense of security. This is going to cost lives if it's not reprogrammed. I would be surprised if this was the only toyota that exhibits this dangerous behavior. I strongly believe that lives can be saved with a simple reprogram of the system to not allow operation under conditions that can create unintended acceleration into a slower moving vehicle. Toyota should save themselves millions in potential liability and take this suggestion seriously.

NoNoN NoneNone20180516

When it rains the collision detection system gives off false warnings. The intelligence clearance sonar (ics) system gives an error and is unreliable. This is a safety issue and has been reported by multiple prius owner with the ics system: https://priuschat.Com/threads/clean-parking-assist-sensor-and-intelligent-clearance-sonar-issue.182931/

NoNoN NoneNone20180504

In early or mid may 2018, when my new 2017 toyota prius prime had less than or approx. 10,000 miles on it and when i was getting into my car one sunny morning in my gated parking lot, i first noticed a very thin vertical crack (circa 2-3 inches) on my windshield - starting at the very bottom of the windshield below my wipers. The crack was located in the middle of the glass, i.E. Between driver & passenger. The car was stationary, and had sat in my parking spot for the last day or two, and then on this may morning, there was a crack. No chip mark had existed prior to this, and no rock had hit it when i drove it last. There was no large tree near my parking spot, plus nothing was on the windshield when i got to my car that morning, so nothing fell on it. In less than a week, the damage on the glass grew larger (6 inches) and was spreading. I took my car in for 10,000 mile service per toyotacare, but toyota denied warranty coverage for the repair or replacement of its fragile prius prime's windshield, despite it being within the warranty period and the defect manifesting itself when the car was stationary. Within the next few days, the crack grew and spread larger, eventually turning 90 degrees and expanding horizontally. In late may or early june 2018, i replaced the windshield via safelite auto. The total balance of the first replacement was about $800 - i.E. The replacement cost was about $400, but i was told more money was needed to properly fix camera (adas) problems caused by replacing the windshield. In june 2018, the new windshield cracked, almost 1 or 2 weeks after i just had it replaced. While driving on the highway, i noticed a tiny object hit my windshield. I contacted the dealer. In august 2018, the dealership said it knew of no problems with the 2017 toyota prius windshields.

NoNoN NoneNone20180123

Tl* the contact owns a 2017 toyota prius. While driving approximately 65 mph, the brake pedal was depressed and the vehicle spun out of control. The brake warning indicator illuminated. The failure recurred twice. The vehicle was taken to toyota of poway (13631 poway rd, poway, ca 92064), but was not diagnosed or repaired. The manufacturer was notified and did not assist. The approximate failure mileage was 7,000.

NoNoN NoneNone20180114

2017 toyota prius two. Consumer writes in regards to swaying and wobbling while vehicle is in motion. *ld *tr

NoNoN NoneNone20180112

Friday january 12, 2018, drove vehicle 3.5 hours on highway during period of declining temperatures- 34 to 29 fahrenheit, with snow beginning hour 2.5. Operated front defrost continuously for entire 3.5 hour trip with cabin temp between 72 and 75f. Made 2 stops, 10 minutes each- one at 1.5 hours and one at 3 hours. Parked overnight in home garage at end of trip. Air temp declined to 19f overnight. Backed car out of garage in morning and windshield cracked at centerline of front defrost vent. Crack has continued to expand to points almost exactly 5 inches beyond each end of defrost vent, then stopped expanding. Passenger side (right side) crack is aligned exactly with centerline of defrost vent. At point 5" outboard of vent, passenger side crack turns down and extends to bottom edge of windshield. Driver (left side) crack is parallel to vent on line 3" below vent, then turns up, crosses vent, and parallels vent 3" above vent to termination of crack at 5" outboard of vent. Nothing impacted windshield during trip and windshield was not cracked at end of trip. Engineering defect- inadequate glass strength- unable to use defroster for extended periods. Crack created by stress from localized thermal expansion- aligned with heat source of defroster vent at lower middle region of windshield. This is first extended use of defroster in car- purchased may 2018. Currently has 21,800 miles.

NoNoN NoneNone20171226

Topic: 2017 prius windshield cracked. I have 2017 prius purchased new about a month ago with 1500 miles driven. 2 days ago, when i pumped gas, i noticed a small crack in upper right hand side along the edge. I don't remember getting hit by an object while driving. Yesterday the cracks gotten longer. Checked thickness between my finger, it looks the same as that of a drinking glass. A quick search on internet revealed that it is a very common issue with 2016 or newer model. Called toyota and was informed that it is a manufacture defect. I have owed other vehicles made by toyota and honda that were hit with flying object with no problem. Even with crack, it shouldn't have spiraled out that fast and large. Please investigate to see if it is design mistake in pursue of weight reduction. Thank you.

NoNoN NoneNone20171222

On i-75 @70 miles/hr, with around 800 mileage new prius, toyo tire of the rear tire popped out and rolled on the i-75 without any warning lights but with some gas smell, putting all the occupants to high risk of crash on the busiest freeway, and the agony of the incident. I towed my prius to valdosta toyota, even though toyota care should cover roadside assistance, they charged me for towing and putting new tire. There was a problem with the prius gas system or toyo tire of prius. After around 100 miles i tried to put in gas, prius tank didn't take gas, went to clear water toyota and got it repaired, despite explaining toyota care and less than 1k mileage, they charged me for repair. Contacted toyota care and my local dealer, they said valdosta and clear water toyota should not have charged. The dealers say toyota care need to reimburse the repairs at least, as they can't compensate the agony of losing a tire in the middle of the freeway. Toyota care doesn't even bother to register a complaint and investigate the issue and determine prius gas system or toyo tire is under fault. Even after going through 3 toyota dealers and contacting toyota many times, there is no solution, so a) who investigates the issue? B) how to ensure toyotacare follows their plan? C) how to bring responsibility to toyota or toyo, their supplier, should be under warranty as part of the car warranty? D) how to ensure the kinds of horrifying incidents do not happen to any other family in future?

NoFireN NoneNone20171221

While driving on i-75 there seems to be a spark caused fuel to leak and burn back tire and the tire rolled off the freeway putting all the five passengers into a hazardous situation on the i-75 freeway. We smelled smell of tire and gas leak. Fortunately, we were able to pull off the freeway. It was reported to toyota and their dealers multiple times. No one even bothered or concerned about the issue or safety of passengers.

NoNoN NoneNone20171204

My complaint has to do with a design "feature" of my new vehicle. Having owned it less than a week, no related incident has occurred. However, i see an unnecessary risk due to this design. My new car, a 2017 prius 4 touring, comes with no spare tire. There are three prius models like that, even for the 2018 model year. Have you considered the related safety aspects of that toyota decision? In the western us, especially, there are many paved roads with little or no traffic and spotty, if any, cell phone service. Typically, they are in desert areas, scorching in the summer, frigid in winter, with towns far apart. If a driver of a car like mine has a tire blowout in such a remote area, he/she is literally stranded. The supplied tire repair kit will not help in case of a blowout. Average owners will not even know they are without a spare tire until they need one. More than an inconvenience, this could be fatal to the driver and passengers in extreme heat or cold. The driver's only hope is that another vehicle will happen along to help. A risk like that does not justify a manufacturer's cutting costs to boost profits. Imho, the nhtsa should take the following actions: 1 - any car sold new without a usable spare should be recalled and retrofitted. 2 - manufacturers should not be allowed to sell cars in the usa without a usable spare. Thank you for allowing me to voice my opinion. I hope you will agree that absence of a spare tire is an unnecessary risk.

CrashNoN NoneNone20171110

I want to check if there is a issue with the pre collision and the braking assistance features. My prius prime roll forward during a idled stop and i did not receive warning and the car did not assist stop feature did not engage.

NoNoN NoneNone20171018

Even though this vehicle has nothing to do with this case, i consider that it is very relevant that i express my concerns with this vehicle due to the fact that i traded in my 2015 toyota prius for a vehicle that provided an unsafe driving experience to my family which was the 2017 toyota prius with vin number [xxx] after taking it to three different toyota dealerships to be evaluated by two different toyota field inspectors from toyota headquarters, toyota motor vehicles made the choice not to listen to our concerns and rejected to take responsibility providing me a safety hazard product in order to avoid lemon law and/or make me aware of the high levels of emf that the vehicle had. On april 18 2019, we never were told by the second field inspector sent by toyota headquarters the results of his findings. Big two toyota took advantage of the situation and convinced us to trade in this vehicle for a new 2019 toyota sienna. Information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(b)(6). *tr

NoNoN NoneNone20171017

Even though this vehicle has nothing to do with this case, i consider that it is very relevant that i express my concerns with this vehicle due to the fact that i traded in my 2015 toyota prius for a vehicle that provided an unsafe driving experience to my family which was the 2017 toyota prius with vin number [xxx] after taking it to three different toyota dealerships to be evaluated by two different toyota field inspectors from toyota headquarters, toyota motor vehicles made the choice not to listen to our concerns and rejected to take responsibility providing me a safety hazard product in order to avoid lemon law and/or make me aware of the high levels of emf that the vehicle had. On april 18 2019, we never were told by the second field inspector sent by toyota headquarters the results of his findings. Big two toyota took advantage of the situation and convinced us to trade in this vehicle for a new 2019 toyota sienna. Information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(b)(6). *tr

NoNoN NoneNone20170831

Just bought my 2017 toyota prius not over 4 months and my windshield have 1 large cracked and a tinny chipped on it. As i was driving on the highway cracked when a tiny rock hit the upper right side i could see the crack getting longer until it nearly reached the middle. I am very worry about the quality of the windshield by the 2017 toyota prius.

NoNoN NoneNone20170801

A small pebble hit my windshield below the inspection sticker. Within seconds a crack starting developing. Within two minutes it reached almost halfway across the windshield. I have read many complaints about fragile and vulnerable prius windshields. I believe toyota needs to correct this defect, repair my windshield and perform any necessary re-calibration. I have uploaded two pictures.

NoNoN NoneNone20170731

Driving on highway and a small rock hit the outer edge of my windshield and within 5 minutes had an 8 inch crack and by the end of the day it has expanded to over 12 inches. Called to have fixed and windshield has been on backorder for over a month. Car is onky 1 week old!

NoNoN NoneNone20170730

Toyota prius prime 2017 lane departure warning with steering assist. This steering assist function does not work as it does in any other toyota model. I have spoken with toyota engineering and met with a toyota technical representative and they admit that the steering assist function does not work as it does in any other toyota model. As you will see from my attached document this function really doesn't work at all. I am not sure if this is a regulated safety feature or not but it was suggested by a toyota employee that i make the nhtsa aware of this failure as it could be a safety concern that should be looked at. I have driven at least 5 prius prime advanced and all have this problem in that the steering assist function does not work in any of them even though it is advertised and sold to the consumer as a integral part of the toyota safety suite that is on all toyota vehicles. This steering assist function does work on all of the other toyota models as advertised and as a consumer would expect. Please review my attached document that describes the problem and my attempts to get toyota to correct this problem. The stock answer i have received from most toyota representatives is that the steering assist "works as it is engineered to do" my stock answer to this is why does it function differently than every other vehicle equipped with the toyota safety suite. I have never received a coherent reply to that question.

NoNoN NoneNone20170721

I have recently installed hand controls on my car and underwent proper training.Fsince the hand controls work the opposite of a zero turn lawnmower i have to fight the fact that they work in reverse. I have tried to find an app for my computer with a joystick that would simulate driving and how to respond to a child running in front of my car. This is something obviously i can't practice on the road and my instinct might be the opposite of what it should be. I would like such a game to ensure that my response always is immediate do you have suggestions?

NoNoN NoneNone20170716

1) the tablet information screen is so large and the instructions so complicated that you have to take your eyes off the road for a long time just to regulate hvac and radio 2) the car goes completely dead randomly after driving it. Must be towed.

NoNoN NoneNone20170622

While driving on interstate highway in heavy traffic using cruise control my car suddenly accelerated quickly. Weather was alight rain. It was like the radar for the cruise control shut off or stopped being processed.

NoNoN NoneNone20170608

Car was hit by flying debris which produced large crack in windshield. Vehicle was traveling down two lane highway at legal speed.

NoNoN NoneNone20170603

Please note: that i have owned a previous generation prius - a 2011 - and i am more than aware that regenerative braking works entirely differently than a conventional braking system. So in no way am i referring to the "usual noises" that come from regenerative braking. Please see attached document for explanation of life and safety issue.

NoNoN NoneNone20170521

Traveling east on the 10 through phoenix az, my windshield was hit by something so small i couldn't see it. Caused a star less than 1/3" but also a winding crack almost 1 ft. Long. The real problem is that every day when i come out to my car, the crack has grown in a snaking pattern. It does not grow at all while driving. I periodically check it while driving. Today the crack grew over 1 ft. In length over the course of the morning, just sitting in the drive way.

NoNoN NoneNone20170514

Defect in molding around window frames that allow air to pass with windows rolled up

NoNoN NoneNone20170330

Tl* the contact owns a 2017 toyota prius. While the vehicle was parked, it rolled without warning. The contact was able to catch up with the vehicle before it struck a police vehicle. The officer gave the contact a warning. In addition, the vehicle accelerated on its own intermittently. The local dealer (elmore toyota, 15300 beach blvd, westminister, ca, 92683) informed the contact that the vehicle was not included in nhtsa campaign number: 16v741000 (service brakes), and recommended he schedule an appointment for diagnostic testing. The vehicle was not diagnosed due to the diagnostic fee. The manufacturer was contacted and provided case number: 1709193209. The manufacturer confirmed that the vehicle was not included in the recall, and that there would be a diagnostic charge. The failure mileage was approximately 15,000.

NoFireN 1 InjuredNone20170321

We purchased a 2017 toyota prius on january 29th 2017 and on march 22nd 2017 the car caught on fire out of no where. The car was parked and off when smoke began to come out from the around the shift changer and the touch screen area. After a few seconds the car was completely on fire.

NoNoN NoneNone20170302

1)the driver's seat is tilted to the right 2)driver seat bad 3)long-distance driving very tired 4)the passenger seat is tilted to the right 5)sheet can not support my body

NoNoN NoneNone20170228

Tl* the contact owns a 2017 toyota prius. The contact stated that the vehicle started on its own without warning. The contact stated that he had an auto power start fob, but it was not around the key fob. In addition, a headlight warning sensor illuminated that advised the contact to take the vehicle to the dealer. The vehicle was taken to the local dealer (brunswick auto mart, 3031 center rd, brunswick, oh, 44212). The dealer replaced the passenger side headlight system and sensor. The headlight was repaired. The contact mentioned the vehicle engaging independently to the dealer. The manufacturer was made aware of the failure and they stated that they would document the failure. The failure mileage was approximately 2,000. ...Updated 09/21/17 *bf updated 9/22/2017*js updated 09/25/2017*js ***updated 09/26/17*lj *js

NoNoN NoneNone20170216

Under certain daytime conditions the dashboard display becomes temporarily unreadable due to pupillary delay adjusting to unilluminated dashboard display of speedometer.The dashboard, by design, is not illuminated during daylight. Because of this, under bright sunny conditions, when the driver glances at the speedometer display, his eyes cannot immediately adjust to read the vehicle without taking his eyes off the road ahead to know his speed.

NoNoN NoneNone20160929

My new tacoma has a whine/howl coming from the rear differential. Per my dealer, they have started a tas case with toyota corp and were advised that the condition described is known, and under investigation. Tas says there are no recommended repairs at this time. The problem is occurring between 30-65 mph when decelerating and feathering the throttle, but is now becoming more pronounce with time and more mileage. I'm concerned that the issue could potentially become a safety issue. This issue is occurring with 2016-17 tacoma's. Many differentials have been replaced by dealers; even the replacement differentials are experiencing the same issue.

NoNoN NoneNone20120403

The rubber on the handle to open my hatchback has melted. In the winter, i can no longer open the hatch door, and in the summer, it is difficult to open.

NoNoN NoneNone20110707

The adaptive cruise control in this vehicle has several operational issues (programming bugs or defects) which are potentially extremely hazardous. Perhaps the most potentially dangerous behavior of the system is as follows: - when using adaptive cruise control, the system automatically accelerates and applies braking force to stay a set distance (one of three distances) from the nearest preceding vehicle. - when the nearest preceding vehicle changes lanes, the system can become confused, display "no preceding vehicle" and disengage. - this behavior can be dangerous or life-threatening in some cases, which i've experienced several times: what happened: - highway driving at 65mph, using adaptive cruise control and following another vehicle. - we approach an area of congestion or stopped vehicles (a traffic jam). - the preceding vehicle begins quick deceleration in order to avoid rear-ending the vehicle in front of it. - my adaptive cruise control also applies strong braking to maintain its programmed distance - the preceding vehicle changes lanes out of my lane - my adaptive cruise control displays "no preceding vehicle" and disengages, which means that it stops braking - my car is now flying into the vehicle in front of me, giving me only a moment to react and apply braking. Instead of disengaging during braking, the adaptive cruise control should continue braking down to a speed of 25mph, which is the maximum speed that toyota's safety stop operates at to bring a car to a complete stop. The current behavior of the system has led to several near accidents in my highway driving, and is undoubtedly a danger to anyone else who uses a toyota adaptive cruise control of this model on the highway. I reported this issue to toyota last year and they seem uninterested in fixing it, refusing even to convey my report to their developers in japan.

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