2000 Volkswagen GOLFVolkswagen Golf 2000

Complaint Information: Recalls, Investigations, Consumer Complaints, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 102160 [USA]: A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
    The gates corporation (gates) is recalling certain aftermarket tru-flow water pumps, part number tfw 41127, sold at certain napa auto parts and/or installed by automotive service technicians after november 1, 2013 (and manufactured august 2013 through october 2013) that have a black-colored pulley/sprocket or do not have 'us9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 audi a4, 2000-2006 audi tt, 1998-2005 volkswagen beetle, 1999-2006 golf, 1999-2008 and 2011-2013 volkswagen jetta, and 2000-2005 volkswagen passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
    gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during may 2014. Owners may contact the gates corporation at 1-303-744-1911.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 85801 [USA]: Decreased lighting visibility may result in a vehicle crash.
    Dope, inc. Is recalling 42,540 combination corner and bumper lamp assemblies of various part numbers sold for use as aftermarket equipment for various passenger vehicles. These headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment." these lamps do not contain the required amber side reflectors.
    dope, inc. Will notify owners and offer a full refund for the noncompliant combination lamps. The safety recall began on july 28, 2009. Owners may contact dope, inc. At 1-626-272-1798.
    this recall only pertains to aftermarket replacement equipment and has no relation to any original equipment installed on vehicles produced by the vehicle manufacturer.In order to determine if your aftermarket lamp assembly is affected by this noncompliance, please review the list of model numbers provided to us by dope, inc.The list can be found under "document search" located at the bottom of your screen. Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov .

  • Recall 31822 [USA]: The brake lights could become inoperative, or remain on. failure to provide the proper signal when braking could lead to a crash without warning.
    On certain passenger, wagon, and convertible vehicles equipped with or without cruise control, a brake light switch may malfunction if it was installed incorrectly.
    dealers will install the newly designed brake light switch free of charge. The recall began on april 27, 2007, and will be conducted in several staggered mailings through september 21, 2007. Vehicles within the make, model, and model year of this population may be involved in either this recall or 06v-183, but not both. The remedy is the same for each recall. Volkswagen dealers will apply the remedy based on the vin number of the vehicle. Owners may contact vw at 1-800-822-8987.
    volkswagen recall no. N4.Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.

  • Recall 55200 [USA]: Leaking fuel, in the presence of an ignition source, may cause a fire.
    On certain passenger vehicles equipped with gasoline engines and double-layer fuel tanks, tension on the fuel supply line may cause the fuel pump supply nipple to crack which could result in a leak.
    dealers will inspect the fuel supply line for tension, and inspect the fuel pump supply nipple for cracking. If necessary the fuel line and the fuel pump will be replaced free of charge. The recall began on july 25, 2005. Owners may contact volkswagen at 1-800-822-8987.
    volkswagen recall no. Uu.Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.

  • Recall 41485 [USA]: This may result in intermittent or inoperative turn signal and hazard flasher function.
    On certain passenger vehicles, the hazard switch and flasher system function may degrade over time because of distortion and material transfer of the contacts of certain hazard switch relays which occurs due to substantially increased electrical current load from higher wattage turn signal bulbs.
    dealers will replace the hazard flasher switch/relay kit. The recall began on march 31, 2005. Owners should contact volkswagen at 1-800-822-8987.
    vw recall no.Vx.Customers can also contact the national highway traffic safety administration?S auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).

  • Recall 569 [USA]: These vehicles were not marked or described as required by the standard.
    Certain passenger vehicles fail to comply with requirements of federal motor vehicle safety standard no. 225, "child restraint anchorage systems." child seat anchorages installed in the vehicle's rear seats must be identified by markings, and their location and use be described in the owner's manual.
    owners will be provided with a supplement for the owner's manual and also one set of four guidance fixtures intended to use in conjunction with child seats equipped with rigid or semi-rigid lower anchorage attachments. Also enclosed will be four decals together with installation instructions and a template for attaching the decals to the lower seat backs. Owner notification is expected to begin september 15, 2002. Owners should contact vwoa at 1-800-822-8987.
    customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).

  • Recall 5825 [USA]: The control arm could gradually loosen and ultimately separate from its bracket in normal driving which could cause the vehicle to be difficult to control or result in loss of control. as the bracket loosens, loud metallic knocking sounds in from the vehicle will be heard.
    Vehicle description: passenger vehicles. One of two brackets used to bolt the front suspension control arm in front of the vehicle to the body structure may not have been welded sufficiently.
    dealers will inspect the bracket and if the welding is insufficient, will replace the control arm.
    owner notification began september 15, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact volkswagen at 1-800-822-8987.Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).

  • Recall 2006122 [Canada]: Lights and instruments
    On certain golf, gti, jetta, jetta wagon, new beetle, new beetle convertible, passat and passat wagon, the brake lamp switch may malfunction. If this happens, the brake lamps could become inoperative; or could come on and stay on, even though the vehicle is parked. Correction: dealers will replace the brake lamp switch with a newly revised version. This action includes vehicles previously affected by transport canada recall 03-184 and 04-075. The switch installed during this prior repair may not function properly. Note: parts available december 2006.

  • Recall 2005107 [Canada]: Fuel supply
    On certain vehicles equipped with a gasoline engine, fuel supply line tension may cause the fuel pump supply nipple to crack, which could result in a leak. A fuel leak, in the presence of an ignition source, may cause a fire. Correction: dealers will inspect the fuel supply line for tension, and inspect the fuel pump supply nipple for cracks. If tension is present in the fuel supply line, it will be replaced. If the fuel pump supply nipple is cracked, both the fuel line and the fuel pump will be replaced.

  • Recall 2004436 [Canada]: Electrical
    On certain vehicles, the hazard switch and flasher system function may degrade over time because of distortion and material transfer of the contacts of certain hazard switch relays which occurs due to substantially increased electrical current load from higher-wattage turn signal bulbs. The subject vehicles utilize a 27-watt turn signal bulb, instead of the 21-watt bulb used in other vw vehicles, which results in substantially higher current draw through the hazard switch relay. This may result in intermittent or inoperative turn signal and hazard flasher function. Correction: dealers will replace the hazard switch relay.

  • Recall 2000214 [Canada]: Steering
    On certain vehicles, one of two brackets used to bolt the front control arm to the body structure may not have been welded to specifications. Depending on the strength of the weld seams, the control arm could gradually loosen and ultimately separate from its bracket resulting in control difficulty or possible loss of vehicle control. Correction: vehicles will be inspected and suspect control arms will be replaced.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • 941403 - EXTERIOR LIGHTING:HEADLIGHTS: Exterior lights, moisture accumulation
  • 941402 - EXTERIOR LIGHTING:HEADLIGHTS: Exterior lights, moisture accumulation
  • 941401 - EXTERIOR LIGHTING:HEADLIGHTS: Exterior lights, moisture accumulation
  • TT871005 - ENGINE AND ENGINE COOLING: Air conditioning does not operate
  • Edition40 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Vw elsa newsletter
  • Edition42 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Vw elsa newsletter
  • Edition31 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Vw elsa newsletter
  • Edition60 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Vw elsa newsletter
  • Edition112 - ELECTRICAL SYSTEM: Vw elsa newsletter
  • Edition86 - ELECTRICAL SYSTEM: Vw elsa newsletter
  • Edition70 - EXTERIOR LIGHTING:HEADLIGHTS: Vw elsa newsletter
  • Edition115 - ENGINE AND ENGINE COOLING: Vw elsa newsletter
  • Edition26 - FUEL SYSTEM, GASOLINE: Vw elsa newsletter
  • Edition40 - ENGINE AND ENGINE COOLING: Vw elsa newsletter
  • Edition42 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Vw elsa newsletter
  • Edition31 - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE: Vw elsa newsletter
  • Edition63 - STEERING:COLUMN: Vw elsa newsletter
  • Edition60 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: Vw elsa newsletter
  • Edition112 - ENGINE AND ENGINE COOLING: Vw elsa newsletter
  • Edition86 - ELECTRICAL SYSTEM: Vw elsa newsletter
  • Edition70 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Vw elsa newsletter
  • Guide - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Quick reference update guide
  • PDITECHCHECKq - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Perfect delivery inspection (pdi) - technician and detailer inspections
  • PDITECHCHECKp - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Perfect delivery inspection (pdi) - technician and detailer inspections
  • PDITECHCHECKo - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Perfect delivery inspection (pdi) - technician and detailer inspections
  • PDITECHCHECKn - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Perfect delivery inspection (pdi) - technician and detailer inspections
  • PDITECHCHECKm - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Perfect delivery inspection (pdi) - technician and detailer inspections
  • PDITECHCHECKl - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Perfect delivery inspection (pdi) - technician and detailer inspections
  • TB171404 - ENGINE (PWS): Engine oils which meet volkswagen oil quality standard vw 502 00/505 00/505 01 and vw 504 00/507 00
  • TB171403 - ENGINE AND ENGINE COOLING: Oil consumption measurement
  • TB171303 - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION: Oil consumption measurement
  • TB171302 - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:OIL COOLER: Oil consumption measurement
  • TB011408 - ENGINE AND ENGINE COOLING:ENGINE:GASOLINE: Gasoline quality
  • TB001404 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Squeaks, rattles, noise, repair materials
  • TB001403 - ENGINE AND ENGINE COOLING: Fuel additive to help prevent sporadic misfire faults
  • V171901201285565 - ENGINE AND ENGINE COOLING: Update to volkswagen engine oil standards
  • Guide - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM): P0102, P1128, P1296 - wa front oxygen sensor faults
  • WA00 - ELECTRICAL SYSTEM: Emissions recall circular - 1999-2001 volkswagen folf/jetta and new beetle 2.0 liter gasoline engine vehicles reprogramming of engine control module and replacement of malfunctioning oxygen sensor
  • 26E1 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR: 1999-2002 jetta, golf and gti with vr6 engine update ecm software for catalytic converter monitoring system.
  • 271402 - EQUIPMENT:ELECTRICAL: Battery, testing and charging using midtronics vas6161, mcr340v, incharge 940, or grx3000 charger
  • TT641402 - ELECTRICAL SYSTEM: To detect which line(s) is inoperative, utilize a volt meter to check for 0 v, which will be present after the open in the grid line. The check must be performed with the engine running and heated rear window switched on. Switch off the ign
  • 941403 - EXTERIOR LIGHTING: Exterior lights, moisture accumulation
  • 941402 - EXTERIOR LIGHTING: Exterior lights, moisture accumulation
  • 941401 - EXTERIOR LIGHTING: Exterior lights, moisture accumulation
  • 871409 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: Air conditioning, cleaning of the refrigerant circuit (u.S.Only)
  • 871402 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: Hvac, unpleasant odor
  • 871401 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: Hvac, unpleasant odor
  • 871301 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: Hvac, unpleasant odor
  • 851401 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: Hvac, temperature output control cannot be adjusted
  • 571405 - STRUCTURE:BODY:DOOR: Corrosion on the fold of the front inner door
  • TT571302 - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER: If key blade is found to stick or bind when opening or closing, check position of roll pin that secures key blade to mechanism. If roll pin is sticking out on either side (as shown below), do not replace key. Instead, use appropriate sized
  • Warranty - EQUIPMENT: Volkswagen warranty policies and procedures ? April 2014
  • VWS1303 - EQUIPMENT: In saga, the time units for the volkswagen doublecheck labor operation were reduced in error from 50 time units to 30 time units during the system update posted on july 4th.
  • UpdateB - COMMUNICATION:MANUFACTURER TELEMATICS: Quick reference update guide
  • UpdateA - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Quick reference update guide
  • Update - COMMUNICATION:MANUFACTURER TELEMATICS: Quick reference update guide
  • TT501401 - TIRES: The use of tire dressing gives your tires that shiny finish that completes the image of a clean (new) vehicle. There are many different tire dressing products available. When choosing a product please pay close attention to its contents. Al
  • TT201301a - FUEL SYSTEM, OTHER: To clear static ecm fault P1250 ?Fuel level too low?, add fuel to vehicle and complete a road test of at least 10 miles. Simply adding fuel without completing a road test may not allow fault to clear.
  • TT201301 - FUEL SYSTEM, OTHER: To clear static ecm fault P1250 ?Fuel level too low?, add fuel to vehicle and complete a road test of at least 10 miles. Simply adding fuel without completing a road test may not allow fault to clear.
  • TT200906 - ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER: Use the diagram below to test the n75 solenoid valve in the event of a turbocharger fault code such as P0299 or P0234. This applies to mechanical injection style diesel engines, pumpe duse style diesel engines and the new common rail style
  • TT001403 - ELECTRICAL SYSTEM: When performing svm updates, the scan tool should be hardwired to the vehicle and the bluetooth physically turned off. A hard wired internet connection is also recommended.
  • TT001304A - EQUIPMENT: If a needed service part is on back order, upgrade the daily order to a red order and check the ?Car down? Box to escalate the order. If parts assistance is needed, please call 800-767-6552 to speak with a vwgoa parts specialist.
  • TT001304 - EQUIPMENT: If a needed service part is on back order, upgrade the daily order to a red order and check the ?Car down? Box to escalate the order. If parts assistance is needed, please call 800-767-6552 to speak with a vwgoa parts specialist.
  • TT321401 - POWER TRAIN: Incorrect torque converter or flywheel/flexplate installation can result in transmission damage. When installing an engine, flywheel or transmission, please follow the installation procedures outlined in elsa. For the flywheel/flexplate, pl
  • TT280109 - ELECTRICAL SYSTEM: Be aware that there are 2 suppliers for the tdi glow plugs-bosch and beru. When replacing the glow plugs make sure that you do not mix stock. The vehicle must have all the same supplier or dtc P0380 (glow plug monitoring) may set.
  • TT240801 - FUEL SYSTEM, GASOLINE: Fault code P1297 may be set and fuel mixtures may go lean if the vehicle is driven under load or revved up and then returned to idle.
  • TT211301 - PARKING BRAKE: If mechanical damage is found to the turbocharger (e.G. Damaged compression wheel, loose or broken shaft), it is not enough to just replace the turbocharger.
  • TB501403 - STRUCTURE: Surface corrosion or corrosion perforation can occur on various locations around the front wheel arch.
  • TT971402 - ELECTRICAL SYSTEM: The dlc is intended for use with diagnostic scan tools and by emissions testing stations. However, aftermarket devices (i.E., drive data recorders) that connect to the dlc have now become available.
  • TT871005 - SERVICE BRAKES, HYDRAULIC: For concerns of no or intermittent a/c operation where pressure diagnosis does not lead to a cause, be sure to check the n25 a/c clutch coil. The fan control module may send a brief voltage signal to the clutch and then shut it off due to a
  • TT870903 - ELECTRICAL SYSTEM: Fan module j293 pinout chart
  • V171901201285562 - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION: Volkswagen engine oil quality standards, update to attachments.
  • UpdateGuide - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Quick reference update guide.
  • Edition173 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Fuel additive to help prevent sporadic misfire faults
  • TB501602 - WHEELS: Corrosion, front fenders, at upper wheel opening.
  • TB011602 - ENGINE AND ENGINE COOLING:ENGINE:GASOLINE: Gasoline quality.
  • TT001601 - STRUCTURE: Contacting the parts helpline
  • V171901201285560 - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION: Engine oil quality standards, update to attachments.
  • V941901201152119 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Update model year applicability to include 2023.
  • V271901201189422 - ELECTRICAL SYSTEM: Battery testing and charging using special tools vas6161 & grx3000vas charger. Updated to include additional model year applicability.
  • 2011761 - WHEELS: Surface corrosion or corrosion perforation can occur on various locations around the front wheel arch.
  • Airbag - AIR BAGS: Airbag issues.
  • Newsletter - EQUIPMENT: Technical bulletins.
  • TT001304 - EQUIPMENT: Part ordering
  • V171901201285534 - ENGINE AND ENGINE COOLING: Update engine oil quality standard lists (attachments)
  • V871806201994714 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Tool number added to table. Removal of behr flush kit. Vas 6337/1a
  • V941901201152115 - EQUIPMENT:ELECTRICAL: Updated to include additional models and model year applicability.
  • QRUG08212019 - EQUIPMENT: Quick reference update guide.
  • V871812-2005566 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Update vehicle metadata.
  • V871812-2005566 - EQUIPMENT ADAPTIVE/MOBILITY: Update vehicle metadata.
  • V171901-2012855 - ENGINE (PWS): Engine oils which meet volkswagen oil quality standards
  • TT 91 19 01 - EQUIPMENT: Alternative method for radio code retrieval.
  • SM 33-2019 - EQUIPMENT: The part number listed in the document is to be returned if it meets the criteria provided.
  • V941901-2011521 - EXTERIOR LIGHTING: Condensation and or water droplets visible on inside of exterior light lenses. Tb updated to include model year 2019 applicability.
  • V271901-2011894 - ELECTRICAL SYSTEM: Battery testing and charging instruction. Updated to include model year 2019 applicability.
  • Gasoline Engine - ENGINE AND ENGINE COOLING: Gasoline engine misfire diagnosis document
  • TT 961011 - ELECTRICAL SYSTEM: Update to model year applicability.
  • TT 271002 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Updated to include model year 2014 thru 2018 applicability.
  • Reference Guide - POWER TRAIN: Transmission control module updates: this document informs of the software, and technical bulletins that service corresponding cars and their transmission control module complaint issues.
  • V501205 2014370 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Technical bulletin (paint finish, reducing swirl marks and fine scratches): new vehicles (prior to retail delivery) with swirl marks and or fine scratches from polishing or cleaning. This document informs of how the finish can be signifi
  • TT 00-13-04 - EQUIPMENT: Tech tips (all models 2000-2014 - part ordering): if a needed service part is on back order, upgrade the daily order to a red order and check the ?Car down? Box to escalate the order. This document informs how to contact vwgoa parts spec
  • V171303 2017813 - ENGINE AND ENGINE COOLING: Technical bulletin (oil consumption measurement): customers have stated oil consumption is higher than the volkswagen oil consumption standard of up to 0.5 quarts per 600 miles, or 0.5 liters per 1000 km. This document informs how to test
  • V871301 2005566 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Technical bulletin (hvac, unpleasant odor): an unpleasant odor is coming from heating and ventilation system. Odor mainly occurs after vehicle has been sitting (unused) at least 5 hours and within 20 to 60 seconds after vehicle is first st
  • Control Module R - EQUIPMENT: Quick reference update guide: this document informs of the corresponding software/hardware and disc availability to the customer concerns about a vehicle
  • TT 87-09-03 - ENGINE (PWS): Tech tips (coolant fan control module j293 pinout): 1.8l and 2.0l (except engine code bbw), fan module j293 pinout chart which informs of the terminal types, the inputs, and outputs, the signal purpose, and the signal type
  • Campaign Circula - ENGINE (PWS): Emissions recall circular (2.0 liter gasoline engine vehicles reprogramming of engine control module and replacement of malfunctioning oxygen sensor): volkswagen has found that the oxygen sensor in the upper part of the exhaust system c
  • Campaign Circula - ENGINE (PWS): Emissions service action circular (vr6 engine update ecm software for catalytic converter monitoring system): the ecm software for the catalytic converter monitoring system is too sensitive. This can cause the mil to come on, and some v
  • VHW-17-11 - EQUIPMENT: Vas 6154 replacement part setup guide
  • TT 961011 - EQUIPMENT:ELECTRICAL: Update to model year applicability.
  • TT 271002 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Updated to include model year 2014 thru 2018 applicability.
  • Reference Guide - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Transmission control module updates: this document informs of the software, and technical bulletins that service corresponding cars and their transmission control module complaint issues.
  • V501205 2014370 - EQUIPMENT ADAPTIVE/MOBILITY: Technical bulletin (paint finish, reducing swirl marks and fine scratches): new vehicles (prior to retail delivery) with swirl marks and or fine scratches from polishing or cleaning. This document informs of how the finish can be signifi
  • TT 00-13-04 - EQUIPMENT: Tech tips (all models 2000-2014 - part ordering): if a needed service part is on back order, upgrade the daily order to a red order and check the ?Car down? Box to escalate the order. This document informs how to contact vwgoa parts spec
  • V871301 2005566 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Technical bulletin (hvac, unpleasant odor): an unpleasant odor is coming from heating and ventilation system. Odor mainly occurs after vehicle has been sitting (unused) at least 5 hours and within 20 to 60 seconds after vehicle is first st
  • V171303 2017813 - ENGINE (PWS): Technical bulletin (oil consumption measurement): customers have stated oil consumption is higher than the volkswagen oil consumption standard of up to 0.5 quarts per 600 miles, or 0.5 liters per 1000 km. This document informs how to test
  • TT 87-09-03 - ENGINE AND ENGINE COOLING: Tech tips (coolant fan control module j293 pinout): 1.8l and 2.0l (except engine code bbw), fan module j293 pinout chart which informs of the terminal types, the inputs, and outputs, the signal purpose, and the signal type
  • Campaign Circula - ENGINE AND ENGINE COOLING: Emissions recall circular (2.0 liter gasoline engine vehicles reprogramming of engine control module and replacement of malfunctioning oxygen sensor): volkswagen has found that the oxygen sensor in the upper part of the exhaust system cou
  • Control Module R - ELECTRICAL SYSTEM: Quick reference update guide: this document informs of the corresponding software/hardware and disc availability to the customer concerns about a vehicle
  • Campaign Circula - ELECTRICAL SYSTEM:SOFTWARE: Emissions service action circular (vr6 engine update ecm software for catalytic converter monitoring system): the ecm software for the catalytic converter monitoring system is too sensitive. This can cause the mil to come on, and some vehi
  • SM 44-2017 EN - EQUIPMENT: This special notice is to inform dealers to return all part numbers listed in the document and order the superseded part numbers going forward.
  • TT 10 12 01 - ENGINE (PWS): Engine replacement tip
  • V871809-2005566 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: To include an additional model year applicability.
  • A971861 2013504- - ELECTRICAL SYSTEM: This information bulletin contains instructions for checking the pins/terminals for contacts and nano contacts.
  • TT001703 - ELECTRICAL SYSTEM:SOFTWARE: Tip for scan tool concerns that may occur duing a test plan
  • V171701 2012855 - ENGINE AND ENGINE COOLING: 17 17 01 july 5, 2017 2012855 supersedes technical bulletin 17-16-02 (v171602) dated april 29, 2016 due to updated oil standards lists to current specifications. Engine oils which meet volkswagen oil quality standards
  • Quick Reference - ELECTRICAL SYSTEM:SOFTWARE: Quick reference of vehicle concerns. Includes a list of software versions and the technical bulletin numbers that referred to the concerns updated
  • V571605-2038887 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : To update claim processing statement.
  • Elsa 6-29-15 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This document contains the vw elsa newsletter that contains a general overview of wiring diagrams updates, technical bulletins, pending service solutions, tech tips, campaigns, updates, and suggestions.
  • Elsa 6-22-15 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This document contains the vw elsa newsletter that contains a general overview of wiring diagrams updates, elsapro infomedia icons grayed out, workshop equipment tool storage application, technical bulletins, pending service solutions, tech
  • Ref. - Reflash U - ELECTRICAL SYSTEM:SOFTWARE: Quick reference update guide of the vehicles expected upgraded software level. The latest corresponding technical bulletins that address the issues, and concerns that have been had with the vehicles.
  • 1-2017 Update - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This communication is to update our profi dealers of the current status of the latest inbound and outbound profi requests.
  • TT 97-12-02 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Data link connector pin assignment chart that is applicable to all models. Update model year applicability.
  • Update 02122016 - ELECTRICAL SYSTEM:SOFTWARE: Quick reference of vehicle concerns. Includes a list of software versions and the technical bulletin numbers that referred to the concerns updated
  • TT 00-16-02 - EQUIPMENT: Reminder for dealers to reference the repair manual and replace all necessary fasteners (bolts, nuts) that cannot be re-used
  • V011615 2014815 - ENGINE (PWS): Update to include additional model year applicability.
  • V871622 2019947 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Update to model year applicability.
  • V691601 2010479 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Update model year applicability to include 2017.
  • V871620 2005566 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Update model and model year applicability.
  • PDI - GOLF GTI T - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Golf perfect delivery inspection (pdi) - technician and detailer inspections: a checklist to insure a customer receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purcha
  • TT 21-13-01 - ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER: Tech tips (equipped with turbocharged engine turbocharger replacement tip): if mechanical damage is found to the turbocharger (e.G. Damaged compression wheel, loose or broken shaft), it is not enough to just replace the turbocharger. Thi
  • TT 28-01-09 - ENGINE AND ENGINE COOLING: Tech tips (equipped with alh tdi engine - glow plug replacement tip): this document informs that there are 2 suppliers for the tdi glow plugs-bosch and beru. When replacing the glow plugs make sure that you do not mix stock. The vehicle
  • PDI - GOLF GTI T - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Golf perfect delivery inspection (pdi) - technician and detailer inspections: a checklist to insure a customer receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purch
  • V171302 2017813 - ENGINE AND ENGINE COOLING: Technical bulletin (oil consumption measurement): customer states oil consumption is higher than the volkswagen oil consumption standard of up to 0.5 quarts per 600 miles, or 0.5 liters per 1000 km. In order to provide effective lubrica
  • TT 200901 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Update to existing tip for fuel quality checking.
  • TT 00-13-02 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Tech tips (technician helpline vehicle check sheets): when it becomes necessary to open a vw technician helpline vta case while performing diagnosis for a diesel particulate filter, manual transmission repair, or turbocharger concern, it
  • TT 20-09-06 - FUEL SYSTEM, DIESEL: Tech tips (tdi engine - n75 solenoid valve diagnosis): this document informs with graphical aid the testing of the n75 solenoid valve in the event of a turbocharger fault code such as P0299 or P0234. This applies to mechanical injection st
  • TT 87-10-05 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Tech tips (air conditioning does not operate): this document informs of concerns of no or intermittent a/c operation where pressure diagnosis does not lead to a cause, be sure to check the n25 a/c clutch coil. The fan control module may se
  • V171403 2017813 - ENGINE (PWS): Technical bulletin (oil consumption measurement): customer states oil consumption is higher than the volkswagen oil consumption standard of up to 0.5 quarts per 600 miles, or 0.5 liters per 1000 km. In order to provide effective lubricati
  • TT 24-08-01 - ENGINE (PWS): Tech tips (models with 1.8t engine - pressure loss issues): fault code P1297 may be set and fuel mixtures may go lean if the vehicle is driven under load or revved up and then returned to idle. This document informs of what to do should th
  • Reference - Refl - ELECTRICAL SYSTEM:SOFTWARE: Quick reference update guide: this document informs of the corresponding software/hardware and disc availability to the customer concerns about a vehicle
  • V001404 2010380 - EQUIPMENT: Technical bulletin (squeaks, rattles, noise, repair materials): this doucment contains a list of components and applications developed to repair concerns of squeaks, rattles, noise and trim fit conditions.
  • V871402 2005566 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Technical bulletin (hvac, unpleasant odor): condensation, which is a normal condition in all a/c systems, can cause a musty odor. If the odor is noticeable in the vehicle when the engine is not turned on, the cause may be mold and mildew i
  • V011408 2014815 - ENGINE (PWS): Technical bulletin the use of contaminated gasoline, seasonal fuel changes (summer/winter fuel) or gasoline with a low content of deposit control additives may result in one or more of the following conditions: -excessive accumulation of
  • V871401 2005566 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Technical bulletin (hvac, unpleasant odor): unpleasant odor is coming from heating and ventilation system. Odor mainly occurs after vehicle has been sitting (unused) at least 5 hours and within 20 to 60 seconds after vehicle is first start
  • V941402 2011521 - EXTERIOR LIGHTING:HEADLIGHTS: Technical bulletin (exterior lights, moisture accumulation): exterior light assemblies (headlights, taillights, fog lights, turn signals) are vented and may collect moisture on their inner surfaces, depending on humidity and other climatic
  • V571503 2038887 - EQUIPMENT: Technical bulletin (corrosion on the fold of the front inner door): corrosion under the door fold in the area of the extra seal and the poly vinyl chloride (pvc) foil. This document contains information on how to diagnose, and service this
  • V871506 2019947 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Technical bulletin (air conditioning, cleaning of the refrigerant circuit (u.S.Only)): in cases where an air conditioning system component (such as a compressor or other system component) has failed and debris from the compressor or compon
  • V871508 2005566 - EQUIPMENT: Technical bulletin (hvac, unpleasant odor): unpleasant odor is coming from heating and ventilation system. Odor mainly occurs after vehicle has been sitting (unused) at least 5 hours and within 20 to 60 seconds after vehicle is first start
  • V921502 2026253 - VISIBILITY: Technical bulletin (windshield wipers streak or smear): windshield or rear window is streaked, has a snakeskin appearance, or the surface feels rough. To avoid unnecessary replacement of wiper blades, the condition and cleanliness of the w
  • TT 64-14-02 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Tech tips (heated rear window, one or more lines inoperative): to detect which line(s) is inoperative, utilize a volt meter to check for 0 v, which will be present after the open in the grid line. The check must be performed with the engin
  • V641502 2039887 - VISIBILITY:GLASS, SIDE/REAR: Technical bulletin (rear door glass inoperative): the rear glass cannot be opened / closed, the rear glass may slide down into the door, or the rear glass motor operates but the glass does not move. This document contains the fault codes,
  • TT 00-14-03 - ELECTRICAL SYSTEM:SOFTWARE: Tech tips (svm update instructions): this document informs when performing svm updates, the scan tool should be hardwired to the vehicle and the bluetooth physically turned off. A hard wired internet connection is also recommended.
  • V571405 2038887 - STRUCTURE:BODY: Technical bulletin (corrosion on the fold of the front inner door): this document informs of the method to repair corrosion under the door fold in the area of the extra seal and the poly vinyl chloride (pvc) foil. This document discusses
  • PDI - GOLF GTI T - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Golf/gti perfect delivery inspection (pdi) - technician and detailer inspections:
  • V851401 2012432 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Technical bulletin (temperature output control cannot be adjusted): customer states cannot adjust temperature and/or a/c is not cold. The blend door control lever moves freely, but the blend door does not operate. A bushing that fits on t
  • TT 64-14-02 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW: Tech tips (heated rear window, one or more lines inoperative): to detect which line(s) is inoperative, utilize a volt meter to check for 0 v, which will be present after the open in the grid line. This document informs of how to diagnose t
  • TT 20-13-01 - EQUIPMENT:ELECTRICAL: Tech tips (ecm fault P1250 "fuel level too low" will not clear): this document informs to clear static ecm fault P1250 "fuel level too low", add fuel to vehicle and complete a road test of at least 10 miles. Simply adding fuel without co
  • V271503 2016076 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Technical bulletin: battery, discharged, diagnosis for excessive static current draw
  • V641501 2039887 - STRUCTURE:BODY:DOOR : Technical bulletin (rear door glass inoperative issue diagnosis): the rear glass cannot be opened / closed, the rear glass may slide down into the door, or the rear glass motor operates but the glass does not move
  • V941501 2011521 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Technical bulletin: condensation and or water droplets becomming visible on inside of exterior light lenses issue is discussed in this document
  • V011503 2014815 - FUEL SYSTEM, GASOLINE: Discusses the issues associated with using contaiminated gasoline. There are recommendations to use top tier gasoline retailers
  • V501501 2011761 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Technical bulletin corrosion, front fenders, at upper wheel opening (u.S. Only) ): document discusses diagnosis, and potential remedy of issue. The diagnosis codes for checking warranty coverage for servicing the vehicle are also available
  • V271501 2011894 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Technical bulletin: battery, testing and charging using midtronics vas6161, mcr340v, incharge 940, or grx3000vas charger
  • V501604 2014370 - STRUCTURE:BODY: Technical bulletin about paint finish, reducing swirl marks and fine scratches new vehicles (prior to retail delivery) with swirl marks and or fine scratches from polishing or cleaning. The document also have infromation about where to fi
  • V011602 2014815 - FUEL SYSTEM, GASOLINE: Technical tips on what to do if improper gasoline has been added to the vehicle.
  • V501602 2011761 - WHEELS: Document refers to surface corrosion or corrosion perforation that can occur on various locations around the front wheel arch. It gives examples on where to check for repair coverage from warranties, fixing possible issues, and how to docu
  • V501601 2011761 - WHEELS: Information on areas surface corrosion or corrosion perforation can occur on various locations around the front wheel arch. Also gives examples of how to calculate cost to repair or replace
  • Elsa Newsletter - WHEELS: Summary of technical bulletin to include additional model and model year applicability. Corrosion, front fenders, at upper wheel opening (u.S. Only)
  • V171404 2012855 - ENGINE (PWS): Technical bulletin (engine oils which meet volkswagen oil quality standard): this document informs of a sample list of products generally available in the north american market that meet the volkswagen oil quality standard
  • V871409 2019947 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Technical bulletin (air conditioning, cleaning of the refrigerant circuit): in cases where an air conditioning system component (such as a compressor or other system component) has failed and debris from the compressor or component is circ
  • Quick Reference - ELECTRICAL SYSTEM:SOFTWARE: Quick reference update guide: this document informs of the corresponding software/hardware and disc availability to the customer concerns about a vehicle
  • TT 32-14-01 - POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER: Tech tips (torque converter/flywheel/flexplate installation): incorrect torque converter or flywheel/flexplate installation can result in transmission damage. When installing an engine, flywheel or transmission, please follow the installat
  • V941403 2011521 - EQUIPMENT: Technical bulletin (exterior lights, moisture accumulation): this document informs of the condensation and or water droplets visible on inside of exterior light lenses. The document also informs how to service the issue.
  • TT 50-14-01 - WHEELS: Tech tips (all vehicles-tire dressing for vehicle detailing): the use of tire dressing gives your tires that shiny finish that completes the image of a clean (new) vehicle. This document informs that the use of non-water based products wil
  • V501606_2011761 - STRUCTURE:BODY:BUMPERS: To update claim processing statement.
  • 2038887 - STRUCTURE:BODY:DOOR : Summary to be provided on a future date.
  • 1214156 - EQUIPMENT: Summary to be provided on a future date.
  • ESA-26E1 - ELECTRICAL SYSTEM:SOFTWARE: Volkswagen: the catalytic converter monitoring system, with the ecm software, is too sensitive and causes the malfunction indicator lamp (mil) to come on and exceed emissions standards for federal and/or california. Model 1999-2002 jetta,
  • ERC-WA-00 - ENGINE (PWS): Volkswagen: due to a possible failure of the oxygen sensor in upper part of exhaust system, vehicle may exceed federal and/or california emission standards or increased fuel consumption. Model 1999-2001 golf, jetta, new beetle.
  • TB-94-10-02 - EXTERIOR LIGHTING:HEADLIGHTS: Volkswagen: headlights may intermittently dim slightly at idle. The headlamps or inside lights intermittently dim slightly at idle speed. At idle speed the alternator voltage can fluctuate, as the alternator cannot fully compensate the f
  • TB-09-10-02 - EXTERIOR LIGHTING:HEADLIGHTS: Volkswagen: headlights may intermittently dim slightly at idle. At idle speed the alternator voltage can fluctuate, as the alternator cannot fully compensate the fluctuations. Some electric consumers come on in cycles or have no constant
  • 2015831 - STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS: Volkswagen: exhaust heat shield, replacement guidelines. Heat shields are to be inspected after completion o any type of repair to the underbody (exhaust system transmission, etc.), and if damaged, replaced. *pe
  • 2010464 - ENGINE AND ENGINE COOLING:ENGINE: Mil is on and/or catalytic converter is rattling. *kb
  • 05012007 - ENGINE AND ENGINE COOLING:ENGINE: Emissions recall circular. Reprogramming of engine control module and replacement of malfunctioning oxygen sensor. *kb
  • 010702 - ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS: Dtc's P1297 (17705) or P1557 (17965) stored in dtc memory. This may be caused by intake hoses leaking (during boost conditions) due to incorrect torque on clamps or improper placement, worn or torn intake hoses. *kb
  • 0603 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Door windows, may seperate from window regulator clamps. *kb
  • 11292005 - ENGINE AND ENGINE COOLING: Engine pre-heater installation. Calix. *tt
  • 0501 - VISIBILITY:GLASS, SIDE/REAR: Door window, separates from window regulator clamps. *jb
  • 0501 - ENGINE AND ENGINE COOLING:ENGINE: Mil is on and or catalytic converter is rattling. *sc
  • 0502 - ELECTRICAL SYSTEM: Diagnostic trouble code (dtc) P1603 (18011) stored in dtc memory. *tt
  • VS - ELECTRICAL SYSTEM: Emissions service action circular 2000 model year volkswagen golf/jetta vr6, jetta/gti 1.8 and golf/jetta 1.9l tdi vehicles reprogram instrument cluster switching relay software. *tc updated 2/20/08. *nj
  • 004 - ENGINE AND ENGINE COOLING: Engine coolant temperature (ect) sensor. *tc
  • 0420 - ELECTRICAL SYSTEM: Malfunction indicator light is on in the instrument cluster. *tt
  • 0403 - ENGINE AND ENGINE COOLING:ENGINE: Engine, fluctuating idle or idle speed too low. *mj
  • 0402 - ENGINE AND ENGINE COOLING:ENGINE: Engine, fluctuating idle or idle speed too low. *mj
  • 0402 - STRUCTURE: Driver and passenger door window regulator repairing. *mj additional information regarding door window, separates from window regulator clamps. *tt
  • 0410 - ENGINE AND ENGINE COOLING:ENGINE: Evaluating fuel mixture diagnostic trouble codes (dtc) - how to perform effective diagnostic related to fuel system adaptation system too rich/ too lean. Volkswagen. *mj
  • 0409 - ENGINE AND ENGINE COOLING:ENGINE: Evaluating fuel mixture diagnostic trouble codes- how to perform effective diagnosis related to fuel system adaptation - system too rich/too lean. Volkswagen. *mj
  • 0401 - EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH: New style brake light switch requires care during installation to prevent damage to switch. *tt
  • 0307 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Driver and passenger door window regulator repairs. *tt
  • 0205 - INTERIOR LIGHTING: Malfunction indicator light on with diagnostic trouble codes (dtc) P0410, P0411, or P1423 stored in dtc memory. *tt
  • 0201 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR: Fresh air blower motor, inoperative at ambient air temperatures near or below freezing. *tt
  • 0201 - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS: Rear brake pads that appear to be worn prematurely. *tt
  • 0103 - ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH: Some vehicles may experience instrument cluster malfunction. *slc
  • 640101 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: A condition may exist where the driver or passenger door window regulator will not operate due to broken window clamps. This technical bulletin replaces broken clamps. *tt
  • 900101 - ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH: Subject regarding malfunctioning instrument cluster. *tt
  • 970101 - ENGINE AND ENGINE COOLING:COOLING SYSTEM: Subject regarding coolant leaking from coolant reservoir bottle wiring connector contaminates the wiring harness. *tt
  • 0001 - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS: This bulletin involves inspecting the rear brake pads due to premature worn. *tt
  • 0008 - UNKNOWN OR OTHER: Some vehicles may exhibit a malfunction indicator lamp on with diagnostic trouble code (dtc) P0411 secondary air system incorrect flow detected stored in dtc memory. *tt
  • 0006 - UNKNOWN OR OTHER: Some vehicles may exhibit a malfunction indicator lamp on with diagnostic trouble code P0411 - secondary air system incorrect flow detected - stored in memory. *tt
  • 340001 - SUSPENSION:FRONT: Customers may complain of a humming noise from general area of the front end during cornering, on vehicles with 02j transmissions. *mjs
  • 170001 - ENGINE AND ENGINE COOLING:ENGINE:GASOLINE: Information regarding the capacities of the engine oil with filter change. *mjs
  • 0001 - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM): Concerns with transmission in limp mode with no malfunction indicator lamp illuminated. *tt
  • 9920 - UNKNOWN OR OTHER: Concerns with the armrest cuphold missing at pre-delivery inspection. *tt
  • 9911 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Concerns with poor or no reception from am radio. *tt
  • 9909 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Subject regarding premium v radio, coding after cd-changer or cd-player installation. *tt
  • 9904 - VISIBILITY:SUN/MOON ROOF ASSEMBLY: Subject pertaining to the sunroof sliding headliner, replacing slides. *tt
  • 9904 - POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL): A condition may exist where the shifter lever may vibrate / knock in 1st, 2nd, 3rd or 4th gears. *tt
  • 9913 - LATCHES/LOCKS/LINKAGES:DOORS:LATCH: Subject pertaining to the lubrication of the door locks during the pre-delivery inspection. Mjs
  • 9914 - ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS: This bulletin mentions that in order to minimize electrical current draw during new vehicle transport and storage, fuse no. 42 for the radio and / or fuse no. 14 for the interior lights may have been removed. *tt
  • 9911 - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE: Information on the anti-theft immobilizer on board diagnostic (obd). Mjs
  • 9907 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Conditions with poor am reception. *tt
Known Recall Investigations
  • Engine stalling investigation as of 20050811

    By letter received on june 24, 2005, mr. Ronald m. Strickland of raleigh, nc, submitted a petition requesting that the agency investigate the performance of the ignition coil plugs on model year (my) 2000-2003 volkswagen jetta, golf and passat sedans.The petitioner alleges that he had experienced multiple stalling events as a result of one or more ignition coil plugs malfunctioning on his 2002 vw jetta sedan.As a result of the engine stalling, the petitioner experienced a loss of power steering and increased braking efforts when he pulled the vehicle over to the side of the road to control the vehicle.After a few minutes parked on the shoulder he was able to restart the vehicle although the engine operated at reduced power.Vw issued a customer satisfaction campaign (csc) on january 31, 2003 to instruct their dealerships to inspect the vehicles for any malfunctioning ignition coil packs and to replace them at no cost to the consumer.Consumers were notified to bring their vehicles to their dealerships via owner letters mailed out on june 6, 2003.While vw initially instructed the dealerships to only replace the malfunctioning ignition coil packs, a revised csc was issued to dealerships in december 2003 and january 2004, instructing dealerships to replace all ignition coil packs regardless of their performance.A reminder to the dealerships was sent by vw on april of 2004.Although the concerns of the petitioner could theoretically create a safety problem, the risk is very small, due to the engine still running on either 3, 5, or 7 cylinders.There are no reported crashes or injuries due to the alleged defect.Once drivers are aware of the problem (loss of power due to one of the ignition coil packs malfunctioning), drivers are able to take precautionary and compensatory measures and still maintain control of their vehicles.In addition, four fires were reported to odi.These were ignition coil burnouts with no additional damage to the vehicle and were localized on top of the engine. During the last 24 months the number of stall and drivability complaints reported to odi has greatly diminished from a peak of 195 in january of 2003 to only 3 in august of 2005.This coincides with the csc released by vw.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.The closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists.The agency reserves the right to take further action if warranted by the circumstances.

  • Fuel pump leaks investigation as of 20041129

    This investigation was opened on november 29, 2004, based on five consumer reports alleging fuel leaking from the fuel pump.By letter of april 14, 2004, volkswagen of america (volkswagen) notified the agency that it will conduct a safety recall of 35,000 golf and gti vehicles manufactured in wolfsburg germany for the north american market.The recalled vehicles are in model years 1999 and 2000 and are equipped with gasoline engines.Volkswagen has identified a condition in which the fuel supply line from the fuel delivery module (pump) to the fuel filter may come under tension. In this condition the fuel pump supply nipple can crack, resulting in a gasoline leak.Volkswagen dealers will inspect for tension on the fuel line and cracks in the fuel pump supply nipple.If tension is found in the line, it will be replaced with a revised line.If the fuel pump supply nipple is cracked, the line and the pump will be replaced.Please see safety recall 05v154 for details.

  • Turn signal/hazard flasher failure investigation as of 20041019

    This investigation was opened on october 19, 2004, based on nine reports on 2000 through 2001 jetta and gti vehicles alleging that the turn signals and or hazard flashers fail to blink, or flash.Some of the complainants reported that the lights would blink only a few times and then stop.Several of the complainants reported that having the hazard flasher switch replaced repaired their vehicles.By letter of december 13, 2004, volkswagen notified the agency that it will conduct a safety recall of 350,000 model year 2000 through 2002 jetta, golf and gti vehicles to repair the turn signal and hazard flasher system.Vw reports 216 owner reports, 4 field reports and 4960 warranty claims on this population of vehicles. Volkswagen dealers will install a new hazard flasher switch/relay kit to remedy the defective vehicles.Please see safety recall 04v584 for details.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • P0102 [1] Mass or Volume Air Flow "A" Circuit Low Input
  • P1128 [2] Throttle Position Sensor In Range But Higher Than Expected
  • P1296 [1] Injector High Side Short To GND Or VBATT - Bank 1
  • P1250 [3] Alternator Load Input Failed Low
  • P0234 [2] Engine Turbocharger/Supercharger Overboost Condition
  • P0299 [2] Turbocharger/Supercharger "A" Underboost Condition
  • P0380 [1] Glow Plug/Heater Circuit "A"
  • P1297 [3] Injector High Side Short To GND Or VBATT - Bank 2
  • P1557 [1] P1557
  • P1603 [1] Throttle Control Unit Detected Loss of Return Spring
  • P0410 [1] Secondary Air Injection System Malfunction
  • P0411 [3] Secondary Air Injection System Incorrect Flow Detected
  • P1423 [1] Split Air #1 Circuit Malfunction
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20140623

I had just got on the freeway about 5mins. On the car shut down and then there was a back fire then i seen a symbol of a car with a key under it lit in the dashboard, the car would not start back up i had it towed to the house and then the car started but now it has a putter noise i changed the spark plugs the wires and o2 sensors and it still has the puttering noise. *tr

NoNoN NoneNone20110412

Tl* the contact owns a 2000 volkswagen golf. The contact stated that the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer and the dealer stated that the fuel system pump needed replacing.The vehicle was not repaired. The manufacturer was contacted and advised the contact that the vehicle was not included in nhtsa campaign id number: 05v154000 (fuel system, gasoline:delivery:fuel pump). The failure and current mileages were not available.

NoNoN NoneNone20091108

2000 golf gls. Replaced clutch in march 2008 at 135k miles. Replaced clutch failed in november 2009 after 15k miles on highway! Car towed to nearest vw dealership. Clutch replaced. Vw refused to pay for cost of replacing clutch saying not cover under warranty even though failure only after 15k. *tr

NoNoN NoneNone20090707

2000 vw golf 2.0l engine; driving to work on freeway (65-70mph). Heard "pop" and a hissing noise from front of vehicle. Slowed down and pulled over to shoulder, saw coolant leaking. Engine would not restart. Towed to dealership, found internal engine damage to valves and pistons. Cause was a faulty water pump: vw uses a plastic impeller on the water pumps which frequently break and cause the engine to overheat very quickly. After the damage, a simple google search on vw forums revealed numerous other people had the same problem i had. The end result was that i had to replace the engine, radiator, timing belt, water pump ($6000 repair bill). Sadly, vw put in the same type of water pump with the plastic impeller, so i have little confidence that it will last longer than another 60000 miles. I would have changed it with the timing belt, but vw says the belt is not due to be replaced on this vehicle until 105,000 miles (just outside the 100,000 mile warranty, conveniently!) car had only 60,000 miles on it, vw claims it is not covered under warranty due to age of vehicle. *tr

NoNoN NoneNone20090630

The abs pump & module are defective. Supposedly, a short on the circuit board causes this malfunction and now abs and asr are not functioning. Regular brakes are still working. This system problem seems to be common with vw and is a safety issue. *tr

NoNoN NoneNone20090104

Error code P1128. Many of the vw 2.0 engines get it and end up changing many parts. Then after they change the whole intake does the problem go away. Something should be done about this because this isn't poor driving or poor care for a car its poor quality. I should not have to spend 1500 to replace such a thing on a vehicle that's known to last forever. *tr

NoNoN NoneNone20081005

Tl*the contact owns a 2000 volkswagen golf. The contact heard a single knocking sound under the hood when the brake pedal was depressed. The noise became more frequent and the vehicle was taken to a repair shop. She was informed of nhtsa campaign id number 00v280000 (suspension:front:control arm:upper arm). The dealer was notified and kept the vehicle for two days. The contact is currently waiting for a call back from the dealer. The failure and current mileages were 79,500.

NoNoN NoneNone20080731

We own a vw golf . We have an 18 month old. When my wife stops driving her car and gets out of the car and closes the driver's door the car will automatically lock about two thirds of the time. This happens whether her keys are in the ignition or not. If her keys are in the ignition and she closes her door or it happens to close with her keys in the ignition and our son in the car this causes a very dangerous situation. Her car is not supposed to automatically lock as it does - it is some kind of an electronic malfunction. *tr

NoNoN NoneNone20080713

I own a 2000 vw golf which i purchased brand new from a vw dealer. In january of 2007 i had to replace the driver side seat airbag and wiring harness for a cost a little over $600. On 7/14/2008 my airbag light came on again. I need to have the main driver side air bag and wiring harness replaced. My car has never been in an accident, yet this is the second airbag i've replaced. I was told by the dealership, if i do not replace the airbag, it may not deploy if i am in an accident, or it could deploy when i am just driving down the road. I feel as though an airbag should last the lifetime of the vehicle, or only need to be replaced when it is actually deployed. *tr

NoNoN NoneNone20080531

Tl*the contact owns a 2000 volkswagen golf. When the contact places fuel into the fuel tank, gasoline flows back out. The dealer cleaned the overflow fuel hose, but gasoline continues to pour out. The dealer advised her to place less fuel into the tank. The manufacturer stated that the dealer was responsible for correcting the failure. The failure mileage was 67,000 and current mileage was 68,472. Updated 09/29/08. *lj the consumer stated no one was willing to research why the fuel shut failed. Updated 09/29/08. *jb

NoNoN NoneNone20070125

2000 vw golf. The airbag light is stuck on. There is no way for me to know if the bag will deploy or not. In order for the dealer to look at it it would cost me $100 for the diagnostic test and between $500 and $700 to fix the problem. They also told me there is no guarantee that they will fix the problem. So after i pay $500 or $600 they still wont guarantee the bags are safe. How do i go about figuring this out. It seems like a very big safety issue for the manufacture of volkswagens and to put me and my family in danger is unacceptable. Do i pay the money and just hope it is fixed? No accidents yet but what if. I no longer trust the ability of the cars safety. This is my complaint. I feel i was sold a car and now the safety features of the car have become compromised. Help! *nm

NoNoN NoneNone20061113

1. This failure is a random shutting off of the engine when the vehicle is being driven. 2. Engine shuts off without any warnings. This has occurred when the engine was idling as well as when i am traveling at 65 mph on a highway. Engine shutting off when traveling on a highway is a grave safety concern as drivers following are not expecting such a sharp deceleration from my vehicle. 3. The failure has not been corrected yet. The vehicle was taken to a vw dealer but the were unable to pinpoint a solution. My own research on the internet led me to a failure of an electric relay switch. I will proceed to change the relay in question (relay 109)*jb

NoNoN NoneNone20060917

Brake light switch failed. Luckily a kind driver brought to my attention. Replaced with new one and it failed again! Going on my third switch! *nm

NoNoN NoneNone20060712

The first time the middle rear seat belt was used it got jammed in the out position and would not retract. This was in october of 2005. Pulling hard several times released it so that it would retract back into the seat. In july of 2006 the seat belt got stuck again but this time after the rear seat was lowered. The jammed seat belt is preventing the returning the rear seat back to an upright position. These are the only times that this seat belt has been used since purchase. Vw refuses to admit that the part was defective from the start. Since it got jammed on the first attempt to use it, i say it was defective. Now the safety belt is still jammed and i can't raise the rear seat. *nm

CrashNoN 2 InjuredNone20060507

Dt*: the contact stated while driving 30mph the vehicle rear ended another vehicle and the airbags failed to deploy. Injuries were sustained by the occupants of both vehicles. The contact was wearing a seatbelt. The airbag indicator lights were not illuminated prior to the incident. There was a police report filed at the scene. The vehicle was determined totaled by the independent repair shop.

NoNoN NoneNone20060425

2000 vw golf gls. Airbag light on dash diagnosed by vw as an open circuit - passenger side. Air bags never deployed, never crashed. Vw wanted $500 for repairs. Numerous similar incidents reported by vw owners involving range of air bag system failures, spurious deployments, etc. Vw charged me $45 for the diagnosis.*ak

NoNoN NoneNone20060422

Airbag warning light stays illuminated. Dealer stated that car was out warranty and i must pay $102.00 to have it looked at and maybe more to have it fixed. Dealer stated there was a new policy against fixing even safety defects out of warrenty unless customer pays. Car has 36.000 miles on it. Never in an accident. Dealer warned it must be fixed or airbag will not deploy. *nm

NoNoN NoneNone20060401

Everytime it rains, i get an inch or two of water in my passenger side front and rear foot well of my 2000 vw golf. It began last rainy season with a large rain event. Since then, it has happened with every rain event. *jb

NoNoN NoneNone20051007

Loose airbag igniter connection under the steering wheel, causing the airbag system to deactivate. This incident is frequent as reported by many owners on various online forums (audiworld, vwvortex, usenet newsgroups, etc). An internet search on "airbag igniter: driver side resistance too high" on google returned numerous reporting on this issue. In my particular instance, this has happened on both a 1999 vw passat 1.8t/20v and a 2000 vw golf 1.9l tdi. *nm

NoNoN NoneNone20050821

2000 volkswagen golf gti was brought in for service for a strong gasoline odor inside the passenger compartment. There exists a recall on this model for a problem with the fuel pump cracking due to a design fault. This recall was not honored because the vehicle was purchased in mexico. Volkswagen of america doesn't deal with any vehicles not purchased in the united states or canada nor do they attempt to deal with any other segment of volkswagen worldwide.

NoNoN NoneNone20050613

When any electric or electronic component on my 2000 volkwagen golf tdi fails, the transmission locks in 3rd gear, making acceleration very difficult. Recently, these component failures have also been resulting in complete power failures at speed.

NoNoN NoneNone20050602

Vehicle is a 200 vw golf tdi. At approx. 40k miles engine developed excessive carbon build up in the egr system and required cleaning. Vw performed this service at no charge. At approx 60k mile excessive carboin build up again noted. Vw contends that this is a maintenacve proble caused by exzcess sulfer in the fuel. Customer requested vw to perform cleaning and provide permanent repair or other mitigation to prevcent re-occurance. Custome believes that the tdi engine in golf 200 models was not properly designed or tuned for disiel fuel in use and that vw either should provide corrective action or pay on-going costs that will be necessary to maintain propoer engine performance. Vw is non-responsive. Vw case nummer is 501-830-79. Complaint initiated with vw on 6/3/05.

NoNoN NoneNone20050430

The hazard button on the 2000 volkswagen golf appears to be in worse state after the recall repairs were performed. *mr recall campaign# 04v584000. *sc the consumer stated the part never pushed back to normal.*jb

NoNoN NoneNone20050422

Rattling in the catalytic converter/exhaust system. *jb

NoFireN NoneNone20041102

An electrical system short caused vehicle to catch on fire. *ak

NoNoN 1 InjuredNone20041019

Driver's seat side airbag deployment when fault codes are scanned and cleared. Vw apparently knows about problem with airbag control module. Technician injured when airbag forced his arm into steering wheel.

NoNoN NoneNone20041012

2000 volkswagen golf front axle shafts were replaced due to cv joint failure. The right front caliper froze, power steering hose had to be replaced due to leakage located near the rear of the hose. *ts ***nar received 10-20-05*** due to the calipers being replaced, the rotors had to be turned and the brakes had to be replaced. The front wheel bearing was replaced. The front seat had a piece of metal that was molded break when the vehicle only had 36,600 miles on it. *jb

NoNoN NoneNone20040923

Both rear outside brake pads wore down to the metal backing, while all other pads were still serviceable. Dealership was notified. *ak

NoNoN NoneNone20040909

While driving my 2000 vw golf, with 78000 miles, i squirted my windshield with fluid to clear it, and the wipers, instead of the usual 2-wipe cycle slowed down, struggled and then, without warning, ceased to operate, stopping halfway on the upswing. I was unable to physically move the wiper back to rest position. Luckily, it was not raining and i was driving on a city road where i could pull over safely to the curb. I did drive the car home that day, as it was clear, but was unable to use the car for the next few days, as rain threatened, and obviously i could not afford to be driving in even a light rain as the front wipers were non-operational. I had the wipers repaired at minuteman vw, bedford ma, on september 14. They found that the wiper linkage on the passenger side was completely in a bind and were physically unable to move it, while the driver's side moved freely. They replaced the wiper linkage, part # 1j1-955-603-b, at a total cost of $169.64. They found no signs of external influence, and have noted such in writing on my service slip. I am in possession of the old part. I contacted vw customer service, and was told that "vw does not consider wiper operation to be part of the safety operation of the car",and that i was too far out of warranty. I disagree. I feel that the mechanical operation of the wiper is directly contributing to safe operation, and should last the lifetime of the car. Had i been driving on the freeway in a rain storm, having the wipers become suddenly inoperative would well have caused a major accident with loss of life or serious injury. *nm

NoNoN NoneNone20040809

Car has 61000 miles on it and the "water pump went which took out the timing belt" per my mechanic. I purchased this car used and have no warrenty because vw only allows warranty to transfer to a family member who buys the car. *ak

NoNoN NoneNone20040713

1) rolling down passenger window 2) whole window fell in 3) car was brought to the mechanic and all inside door panel had tp be replaced since plastic piece holding this window broke. *nm

NoNoN NoneNone20040630

Dt*: the contact stated while entering the vehicle, the grab bar screws loosened and the grab bar fell off in the passenger's hand. The grab bar was always used to position the passenger getting into the vehicle or in turns. The vehicle was taken to the dealership that determined the grab bar should be replaced.

NoNoN NoneNone20040617

Front suspension is making a cranking noise while driving. This could result in lost of steering. There is a recall on this issue, but the manufacture isn't providing the consumer with any information, indicating whether or not this vehicle is covered by the recall. *ak

NoNoN NoneNone20040522

The airbag light came on. When i took it to the dealership i was told it was because my owners manual was under the passenger seat. This caused the connectors to break. Perhaps people should be told not to put anything under the seat. There is nothing in the owners manual that states that. It cost me $300 to have this fixed. I feel volkswagen should cover the cost of this repair. I have an extended warranty and was still told since it was an outside source (the owners manual) which caused the breakage, it was not covered.*ak

NoNoN NoneNone20040323

Air bag light came on so i took the car in for service at 38247 miles. The notes on the volkswagen service invoice stated: "tested module response and wiring. All ok performed guided fault finding. Determined that the airbag in the drivers seat needed to be replaced. Estimate $443.43". I asked them to explain why the airbag had to be replaced. Response: "a wire got to hot and fried a component in the air bag." then i asked how a "hot wire" was not a manufacture defect and why it wasn't covered by the warranty. Response: "it just isn't covered and it's not our fault". The end result was they didn't want to fix the problem with out charging me the full price, the best they could do was charge me half price on the labor to find the problem. *jb

NoNoN NoneNone20040114

When driving at any speed brake light appeared on the dash. Consumer took vehicle to the dealership over ten times, but problem recurred. *ak

NoNoN NoneNone20031012

2000 volkswagen golf cv joints failed, right front caliper froze, faulty steering hose. *ts the battery was replaced twice and the wheel bearing failed at an unusual low mileage. The front seat had a piece of metal that was molded. *jb

NoNoN NoneNone20030504

The engine stalled intermittently which caused serious problems with the automatic transmission. *nlm

NoNoN NoneNone20030412

High pressure side nipple, exiting fuel pump/sending unit assembly cracked, spraying underside of vehicle above fuel tank, below rear seats with fuel. This area is well protected from road debris and no impact damage is evident. Vehicle has not been in an accident of any kind, purchased new in sept 2000. *nlm

NoNoN NoneNone20030121

We tried to replace our tires for the first time and two of the wheel locks were completely oxidized on and could not be pulled off or broken by anyone at three different shops. We were told this is due to poor design. As soon as someone tries to turn the wheel locks they were completely stripped and from then on impossible to remove. We have not been able to replace our low tread tires due to this problem.

NoNoN NoneNone20030116

While driving the vehicle intermittently engine light and heavy vibration force to pull off the road. Due to a faulty engine coil pack. Dealer changed the faulty coil pack. After coil pack was changed vehicle suffered sudden acceleration. Please provide further information. Ts

NoNoN NoneNone20030101

Engine runs rough, and engine check light comes on. Dealer repair center state check light came on b/c injectors needed to be cleaned and vacum hoses had to be replaced. Car has only 20k mi on it.

NoNoN NoneNone20021216

Oil pan on my 2000 vw golf is made of cast aluminum or magnesium, very brittle. By design, the car has minimal ground clearance. A hole was punched in the oil pan by contact with the roadway on passing over a small bump. Led to discharge of all engine oil onto the roadway, posing a hazard for other motorists. While visiting the vw shop for maintenance on my car, i have heard the service manager dealing with other owners who have had similar experiences. Believe nhtsa should query vw about rate of oil pan damage on cars with cast aluminum oil pans, and if statistics warrant, require vw make available sturdier oil pans, perhaps of steel. I have installed a steel skidplate on my vw (commercially available, which tells you something about what the marketplace feels about the issue of vw oil pan toughness) to prevent further damage. I am convinced it has saved my engine many times over the past 2 years in normal driving on paved roads. *jb

NoNoN NoneNone20021207

Consumer stated that they have the same problem as recall #00v280000 front control arm. Dealer will not repair because vin# was not included. Ts

NoNoN NoneNone20021029

Took car to dealer because airbag light indicator on dashboard was lit- was told by technician the airbag ignitor would need to be replaced for $300. Despite the expiration of the warranty, this cost of the repair should be covered by manufacturer/dealer since this is a manufacturer defect. *jb

NoNoN NoneNone20021015

Consumer states while the engine driving 60 mph the vehicle shut down causing lost of power steering. Mr

NoNoN NoneNone20020917

The connector on the fuel pump cracked resulting in a fuel leak and a strong gas smell inside the car. The dealer mechanic where the part was purchased, reported that they have done 15 to 20 of these recently. The entire fuel pump had to be replaced. Nlm

NoNoN NoneNone20020915

Once again, inconvenienced by window slider/regulator failure. First it was the passenger side window, now the driver's side. The window froze in the down position with only a grinding noise when i attempted to power the window back up. I immediately got on the phone and attempted to schedule an appointment for repair. Unfortunately, none of the local dealerships could offer me an appointment that would get make back on the road in a couple of days. Thus, i just showed up at one dealership when it opened and managed to get my car serviced quickly and the repair was billed as a warranty item. Filing this report because this is the second window on my car and this could be a safety issue depending on the conditions involved. Thank you.*ak

NoNoN NoneNone20020819

Rear rotors and pads needed to be replaced at 27,830 miles. While these are primarily cit/local miles, i have never experienced such a premature failure of a brake component. This is possibly a dsign fla and i was wondering if the nhsta had a section of their database that reflected a series of thhese failures.*ak

NoNoN NoneNone20020816

My volkswagen golf tdi had to have the rear rotors and brake pads replaced with less than 30,000 miles. The front brakes were still in good shape. The service person noted that brake dust sticks to the sliding parts and causes the brakes to stick and wear. The rear brake pads were totally worn and the rotors scored. At 36,000 mile my car's brakes are making a grinding noises again when the brake pedal is not depressed.*ak

NoNoN NoneNone20020729

1. Rust on brakes pad guides blocked the pads on the rotors. Rotors were warped from the heat, brake pad on left rear side wore from 1/2" all the way to the metal in short time. Vehicle was inspected to the dealer for 30k service 25 days prior to incident. Vw customer service considers the incident due to "elements and normal wear and tear". Cost of repair: $418.74 not covered by manufacturer. 2. Window clamps and cable defective, repair covered by the manufacturer, no recall on parts, hundreds of cases experienced by the dealership, as per dealership employees. Nlm

NoNoN NoneNone20020612

Consumer activated power window on drivers side. Window fell down inside door, vehicle has been at dealer since then, parts were on back order.*ak *slc

NoNoN NoneNone20020603

Hydraulic system kept brake pads pushed against rotors, burned out all 4 brakes,in addition the computer system designed to indicate brake failure failed to register any warning of the iminent failure of the system. The vehicle had a new york state inspection only one month earlier and less than one thousand miles before the complete brake failure!*ak

NoNoN NoneNone20020601

While rolling up the passenger side power window of my 2000 golf the window fell between the door panels. I live and generally drive alone, hence the passenger side window is rarely used. Since discovering your site and the consumeraffairs.Com web site on jetta windows with repeated complaints about just this problem it is clear that vw has a problem that they need to acknowledge and fix.*ak

NoNoN NoneNone20020524

On memorial day weekend, as i was preparing to leave for work, i powered down my front passenger window. When i went to power back up, the window would not move and it made a terrible grinding noise. The window was frozen in the down position. The window was rarely powered up/down in the first two years of use. When i attempted to schedule a service appointment with a local dealership (not niello), i could not be seen for several days. Due to my busy work schedule, one forty-five dollar cab ride to work, and a recently expired automobile warranty, i asked my husband to repair the car. After carefully removing the glass, the internal door panel, and electrical wiring harness, he removed the internal door panel/lifter assembly. The problem was immediately visible. A poorly designed, cheaply manufactured, inferior plastic slider had been unable to resist the weight of the window, the resistance of the riser, or the pull of the cable when powered by the window regulator. On may 29, 2002, i visited roseville volkswagen's parts department. Unfortunately, one cannot purchase just the plastic slider (the defective part). This part if sold alone, could not amount to much more than $20. Instead, the whole internal door panel part must be purchased at $160. According to the parts department employee, volkswagen is covering this repair up to 40,000 miles. Thus, i submitted the invoice for the $160 part, the defective slider, and a letter requesting reimbursement for the part to volkswagen of america. My request for reimbursement was denied. Fortunately for me, i was not in an unsafe place when the window froze in the down position. Considering all of the listings for this problem on the nhtsa website alone, i would hope that volkswagen is making an effort to change this flawed design. I would also expect that volkswagen should make the slider available for purchase as an individual part. Thank you.*ak

NoNoN NoneNone20020501

Open window that was stuck caused rain to enter vehicle and made for unsafe driving conditions. *ak

NoNoN NoneNone20020401

My window, while driving, just dropped into the door. I was in the countryside and not able to fix immediately due to no dealers. I was concerned about my safety --and the security of my car/belongings. The dealer told me this happens frequently and they would cover cost of parts ($150) if i cover labor ($156). I had no choice--and i appreciate their willingness to help. Vw dealer tells me this happens frequently. I have since had 3 different individuals in my neighborhood have the same thing happen. I called corporate -- they said, "it happens" and "cars aren't perfect". My car is just 2 years old...And shouldn't present these kind of problems. I sure hope vw is prepared for the day that someone is attacked, robbed, etc. B/c their windows broke! What can i do???*ak

NoNoN NoneNone20020326

On march 27, 2002, at 26,795 miles, i requested a 30,000 mile service from roseville volkswagen. Roseville volkswagen is located at 830 automall dr., roseville, ca 95661-3023 and the phone number there is (916) 774-2777. During the 30,000 mile service, the technician indicated on the maintenance worksheet that the front brake pads had 95% remaining while the rear brake pads had only 25% remaining, indicating a serious brake system anomaly. The technician "installed new brake pads due to premature wear" as noted on invoice #vwcs28623. I was not charged for the brake pads even though i was over my 24,000/2 year warranty. The premature rear brake pad wear noted could have been a serious hazard for me, my family, and other drivers on the road. I believe that the underlying problem that resulted in the premature brake pad wear was not addressed at the time of service and that this remains a serious safety concern in the future. I am also concerned that there may be more vw golf vehicles on the road that may be unsafe to drive due to this irregular brake pad wear. The dealership offered no explanation for the irregular brake pad wear at the time the service was completed. Volkswagen of america has been contacted by phone and in writing in an effort to find out how common the problem is, what the explanation for the irregular brake pad wear is, etc. Volkswagen of america has responded to my questions with a letter suggesting that i take my questions up with my preferred volkswagen dealer. As i have not made any progress in this matter, i am forwarding the information to you. If any further information is required, please do not hesitate to contact me. Thank you.*ak

NoNoN NoneNone20020228

The local dealership was not willing to repair the problem under warranty or research the problem. There were three vheicles in front of mine in the service bay with the same problem but the service writer stated he had never heard that there was a malfunction with the side windows.*ak

NoNoN NoneNone20020207

This complaint has nothing to do with the vehicle. It is solely related to a replacement tire failure. To replace the original tires i purchased and had installed a set of four bridgestone tires from whittier tire and wheel in whittier ca on january 29, 2002. Ten days later, on february 8, 2002 the right front tire completely disintegrated while driving at a speed of approximately 30 mph on a surface street. The entire tread portion of the tire seperated from the sidewalls ( the tread did not seperate from the tire - the entire 'top' of the tire seperated intact from the sidewalls). On monday february 11,2002, i returned with the defective tire to whittier tire. They immediately blamed the tire failure on the car being driven several miles with little or no air in the tire. They refused to even consider any other cause. While there a call was placed to bridgestone who took the same position. They did inspect the tread portion of the tire and could find no evidence of a puncture, and they inspected the valve stem and concluded it was ok. The staated that the tire must have had a sidewall puncture, but the sidewalls were pretty "chewed up" because of the failure. I find it difficult to accept that the car was driven for a period of time with a very low or flat tire. My son was driving it at the time and related that prior to the tire failure the car was not handling in any unusual manner, nor did he hear any noise. He stated he was driving normally, the car abruptely started vibrating violently and the tire disintegrated. The dealer;s and the manufacturer's refusal to even condiser other factors or make what i felt would be an appropriate adjustment prompted me to contact you. Charles s. Middleton. *ak (tiresize: 195/r65-15)

NoNoN NoneNone20020115

Passenger's side air bag has sank deep into panel and dented air bag cover. Dealer notified. *ak the passenger rear dome light was not working. The rear view mirror fell off. The consumer installed cd in the cd cartridge and a cd error came on the screen of the radio. *yh

NoNoN NoneNone20020114

1. Passenger front window drops down in door. Has happened twice. There were four other people at the dealer for the same problem at the same time i was there. I was told it was an "arizona" problem and that the part that holds the window up melts and breaks. I was driving down the highway when my window fell down causing me to become distracted by the incident and nearly causing an accident. 2. Air bag light went on for no reason. Cost tom me was $618 to replace a faulty airbag and wiring harness. I believe that should be covered even out of warranty since there is nothing i could have possibly done to cause the airbag to become defective. 3. Cruise control disengages when the right turn signal is applied. This happened for months unti the cruise control went out completely. I have heard this failure is due to a ribbon cable which gets broken in the steering column. My first one broke just before the 24k warranty expired. The second one broke on schedule at about 50k. This is very dangerous since if you pas someone with the cruise control on and then use your turn signal to get back over the cruise is deactivated causing the car to abruptly slow down in front of the car you were trying to pass.*ak

NoNoN NoneNone20011101

Engine oil/filter has been changed twice, orig. Mileage 15500, oil topped off seven times. *ak

NoNoN NoneNone20010813

No summary listed for above vehicle. *ak

NoNoN NoneNone20010722

Air bag light has come on 4 times in last 10 months; dealers have tried fixing 3 times!. *ak

NoNoN NoneNone20010718

Power window inoperable. Safety issue if window stuck in open position. *ak

NoNoN NoneNone20010705

I have had 3 out of 4 power windows (one twice) go down and fail to come back up. I was originally told that this was an isolated incident. I have come to find out that this is occuring with such regularity my dealership can not keep the part in stock. I am just waiting for window #4 to break while i am at work which is not the most savory neighborhood.*ak

NoNoN NoneNone20010624

Consumer hit the button to roll window up, window went up about 3 inches, then dropped down into door.*ak

NoNoN NoneNone20010610

Drivers seat air bag warning light is on without cause. Charge to repair this is unreasonable $700.00 and unjustified. This is a manufacturing defect, and the owner cannot afford to repair it. This means now that this relatively new vehicle will be operated with a potential serious defect. Is this a common problem, perhaps a trend?*ak

NoNoN NoneNone20010507

3 window regulators have failed and been replaced under 2year/24000mile warranty. This is obvious a faulty piece. Vw should recall the part because of the potential safety issues apparent should the window fall off of the track while at highway speeds.*ak

NoNoN NoneNone20010430

The car has had squeaking and creaking front doors since two weeks after delivery. The dealer has tried several times to lubricate, adjust the door and striker. The problem has never been solved. It can be heard whenever the car accelerates, decelerates, or changes direction. It also has buzzes, creaks, squeaks, and rattles in the dash. The problem is growing worse and no one knows how to solve it. This car has been doing this since it was two weeks old. It only has 30,000 miles on it at present.*ak

NoNoN NoneNone20010411

The vehicle stalled while driving. The vehicle was taken to the dealer on nine occasions but the problem still exist. *nm

NoNoN NoneNone20010316

The right rear brake pad wore down to the metal backing plate in under 20,000 miles while all other pads were still serviceable. Brake light on the right rear had also burned out. The glove compartment door hinge snapped while opening it.*ak

NoNoN NoneNone20010116

No summary listed for above vehicle. *ak

CrashNoN NoneNone20001030

Driver depressed accelerator after light turned green. Car accelerated out of control, crashed into two other cars then went over ditch.*ak

CrashNoN NoneNone20000918

Consumer was traveling 5-10mph. Another vehicle ran a red light & the consumer front end hit the other vehicle's passenger side. None of the airbags deployed. Left side of the consumers vehicle was severly damaged. Dealer has to inspect vehicle for reason.*ak

NoNoN NoneNone20000912

Right front headlight repeatedly burns out (approx 3 times in 1 year). *nm

NoNoN NoneNone20000816

Jack slipped on completely flat surface. Jack foot print too small and unstable.*ak

NoNoN NoneNone

The vehicles rear driver side lid strut popped out and slammed down bending the strut. Yh

NoNoN NoneNone

Although my power window regulator and clips have not failed yet, this is a know problem to vw. They have recently designed a "kit" which has upgraded metal parts, and not plastic parts. They are replacing the pieces after they break, after window falls down into the track. Some dealers cover part of the cost ($200!?), some don't. This is a known defect and i think vw should be recalling the cars before failure to replace the window clips and regulators. The years affected are 2000 - 2002, the golf and jetta (and maybe the beetle). Presently repair parts are backordered due to the demand.*ak

NoNoN NoneNone

When pulling out a gas station axle had cracked, causing bolts to come apart from suspension, vehicle was inoperable. Consumer has contacted dealer, and dealer indicated that crack was original manufacturer's defect. Please provide any further details. *ak

NoNoN NoneNone

Power windows on three occasions on both front windows, with no cause fell down in window well. This occurred once on driver's side, and twice on passenger's side. Owner stated while trying to get this repaired three other people were at the dealer for the same problem. Dealership was backed up due to numerous replacement requests. *ak

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