356EN01

Service and Parts Business
Service Manager Bulletin
TITLE:
VIDA QR Scanner Mobile App
GROUP:
NO:
00
453
ISSUING DEPARTMENT:
CAR MARKET:
United States and Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
Video link corrected
2021-11-22
2022-02-09
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“Right first time in Time”
Volvo has developed another great feature for VIDA. QR scanning is a fast and efficient way to read
information about a component or obtain an internet link. We have developed the VIDA QR Scanner as
an easy-to-use mobile app that provides the ability to quickly check for open Recalls and to record part
number(s) and serial number(s) of components that are replaced according to QBs (Quality Bulletins).
Recording certain part numbers and serial numbers is required to maintain an up-to-date database of how
vehicles are configured. The VIDA QR scanner app makes it convenient to do this without manually
entering the part and serial numbers into another system.
An example of how this is shown on the part or component, is below.
Produced and printed in the USA and available as an electronic document.
© 2021 VOLVO CAR USA, LLC
Service Manager Bulletin 00-453
The VIDA QR scanner can also be used as a quick and convenient way to check for open QBs on trade
ins, vehicles in storage or in the service drive. Simply scan the VIN using the device camera or enter the
VIN manually. The VIN can be scanned from the vehicle, from a computer screen or from a repair order
printout. Please review the short tutorial video on how it is used.
https://www.volvotechinfo.com/index.cfm?event=viewFile&fileName=QR3.mp4&hash=7C2211B28CC
7A17298E9672A2FEF7AF4
The VIDA QR Scanner is currently available for iOS and Android platform phones and tablets.
The VIDA QR Scanner app is available from the App Store (iOS version) and Google Play (Android
version) by following the QR codes below. This app is not publicly searchable and is only available for
Volvo users with these QR codes and a current VIDA login.
iOS Version:
Android Version:
NOTE: The scanner app is limited to certain claim types.
Use the following TIE template if there is a need to report an issue when using VIDA QR Scanner:
Concern area = VIDA 2015
Sub Concern Area = Diagnostics
Describe in detail the issue and, if possible, include a picture that shows the issue described in the TIE
report. Also name the brand of smartphone used.
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Service Manager Bulletin 00-453
QR SCANNER MOBILE APP
1
QR SCANNER
QR Scanner is a mobile app that provides the ability to quickly check for open
Recalls and to scan part number(s) and serial number(s) of components that
are replaced according to QBs (Quality Bulletins). This shall be done to keep track
of how the vehicle is configured. The VIDA QR scanner app makes it convenient
to do this without manual entering the part and serial numbers into other systems,
resulting in less paperwork.
The app uses the same language as your device. The following languages are
supported:
Chinese (simplified)
Japanese
Chinese (traditional)
Korean
Dutch
Polish
UK English
Portuguese
US English
Russian
Finnish
Spanish
French
Swedish
German
Thai
Italian
Turkish
If your device language is none of the VIDA languages above, the default
language, UK English, will be used instead.
1.
Install the app on your device with the link you have received.
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Service Manager Bulletin 00-453
QR SCANNER MOBILE APP
2.
Log in to the app with your Volvo Cars CDSID, this also requires you to
have an active VIDA subscription.
Copyright © 2021 Volvo Car Corporation
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Service Manager Bulletin 00-453
QR SCANNER MOBILE APP
3.
Scan the VIN using the device camera or enter the VIN manually. The VIN
can be scanned from the vehicle, from a computer screen or from a printout.
Note
In some markets you can enter the license plate informaಣ
tion to receive the VIN.
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Service Manager Bulletin 00-453
QR SCANNER MOBILE APP
4.
After the VIN has been scanned you can see any open Claims associated
with the vehicle. The image below shows the different scenarios for the
Claims.
1. No Claims detected.
2. Detected Claims. The QR scanner icon next to the detected claim indiಣ
cates that there are components that need scanning. Click on the Claim you
want to add components for.
Copyright © 2021 Volvo Car Corporation
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Service Manager Bulletin 00-453
QR SCANNER MOBILE APP
5.
To add a new component, click Scan component code. Scan the QR code
for the new component that was installed during replacement.
If the scanning was not successful due to, for example, damaged QR code,
you can enter the information manually. When you are done, name the
component and then click Add.
If indicated by the Quality Bulletins, you can add more components with the
same procedure.
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Service Manager Bulletin 00-453
QR SCANNER MOBILE APP
6.
If necessary, you can edit or remove components by clicking Edit or Delete.
Do the changes in the edit mode and press Update.
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Service Manager Bulletin 00-453
QR SCANNER MOBILE APP
7.
When you are done, send the component information to Volvo Cars by
clicking Send.
Note
If you have made changes after you have sent the
information, this step again will, need to be performed
g
again.
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Service Manager Bulletin 00-453
QR SCANNER MOBILE APP
8.
When all components / parts of a Claim are scanned a ticked check box appears
next to the Claim.
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QR SCANNER MOBILE APP
9.
Click Recent Searches to get a list of recently searched vehicles in the app.
Click on the one you want to check again or modify.
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Service Manager Bulletin 00-453
QR SCANNER MOBILE APP
10.
To Log out from the app: Go back to the first page by clicking Back and then
Log out.
Copyright © 2021 Volvo Car Corporation
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