Service Manager

Service and Parts Business
Service Manager Bulletin
TITLE:
Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to
Global Battery Solutions (GBS)
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
31
012
Warranty
Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
2022-01-27
2022-02-03
Page 1 of 13
“Right first time in Time”
Attention Volvo Parts Managers and Service Managers
There may come a time where a Customer Vehicle will require Technical Service and you will be
instructed to replace and ship a defective lithium hybrid battery directly to our Supplier for Technical
Evaluation.
The failed 48V Mild Hybrid battery must be shipped directly to the Volvo Battery Center,
operated by Global Battery Solutions (GBS), at the address indicated below and on the shipping
labels attached.
VOLVO LITHIUM-ION 48V MILD HYBRID BATTERY SHIPPING AND HANDLING
GUIDELINES:
Remove the replacement battery from the shipping container and follow instructions as outline in VIDA
for vehicle installation.
HANDLING:
Ensure the replacement container is kept in its original condition. The replacement battery shall be
removed from its original packaging and installed in the vehicle as soon as possible in order to maintain
protection against mechanical impact or tampering.
Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC
Service Manager Bulletin 31-012
Once the replacement battery is removed, store this container in a safe and secure place to be used for
the transportation of the defective 48V Mild Hybrid battery.
• Do not remove or cover up any of the hazmat shipping labels on the outside of the replacement
container.
• Do not damage the replacement container.
• Do not stack anything on top of the replacement container.
• The 48V Mild Hybrid Battery shall always be kept in an upright position.
• If you damage the container you will be charged for a replacement container of $250 plus shipping
and hazmat labeling cost.
Carefully insert the defective 48V Mild Hybrid battery in the replacement container as soon as possible
and move this container to a safe and secure staging location.
It is mandatory the defective 48V Mild Hybrid battery be shipped to GBS within 2 days of receiving
the replacement battery. The defective battery must be received by GBS within 7 days of receipt of the
replacement battery.
SHIPPING:
All core shipments to the Battery Center must include a proper core report. Without the core report core
credit will not be given. See the Core Return Procedure chapter in the Parts Policy and Procedure manual,
found on the Retailer Portal, for instructions on how to create a core report and core packing list.
Please complete the attached FedEx VICS Bill of lading. Retailers only need to fill out their return
address, RMA number and add the part number in the carrier information section.
Commercial Invoice
You will also need to print and complete the attached Commercial Invoice. Retailers only need to fill out
the Exporter section (Contact Name:, Telephone No., E-Mail, Company Name/Address) as well as add
the battery part number in the Description of Dangerous Goods field. Do not alter any information on
this Commercial Invoice.
All other information is pre-filled. Do not alter any information on this Bill of lading.
Located at the end of this bulletin are 4 GBS return shipping labels pre-addressed to Global Battery
Solutions.
•
•
•
•
Cut out one of the labels.
Fill out this label completely.
Secure the label to the outside of the replacement container.
Contact the FedEx Freight at the number below and request a pick-up:
FedEx Freight Customer Service 1.866.393.4585
You must complete the attached Commercial Invoice. Retailers only need to fill out the Exporter section
contact and address information. Retailers must also add the part number under the Description of
Goods section.
Page 2 of 13
2022-02-03
Service Manager Bulletin 31-012
Ship to:
Volvo c/o Global Battery Solutions
581 Ottawa Ave, Suite 100
Holland, MI 49423
Attention: Stacy Trott
Once the FedEx Driver arrives, it is important to give the driver the completed FedEx Bill of Lading and
a copy of the Safety Data Sheet. You can print a copy of the Safety Data Sheet from SMB 31-001A.
You should also attach a copy of the Safety Data Sheet to the outside of the replacement shipping
container using the Volvo Poly Bags 7777563.
Warranty and Technical Documents
These Documents must be included inside the container with the defective battery.
• Technical Helpdesk Vehicle Report - (mandatory) see sample below.
• Shipping Label affix to the outside of the replacement container. (mandatory)
• Material Data Safety Sheets affix to the outside of the replacement container. (mandatory)
• Copy of the original Repair order-see sample below.
NOTE: Failure to include the above documents may result in the package being returned at retailer
expense.
2022-02-03
Page 3 of 13
Service Manager Bulletin 31-012
UNIFORM STRAIGHT BILL OF LADING ORIGINAL---NOT NEGOTIABLE
SUBJECT TO THE TERMS AND CONDITIONS OF THE UNIFORM BILL OF LADING --- QUESTIONS? CALL 1.866.393.4585
Date
Purchase Order #
Shipper #
Shipper #
OPTIONAL: You may select a money-back guarantee
delivery (charges and tariff limitations may apply).
REQUIRED: Please select a service type
 FedEx Freight Priority
 FedEx Freight® Economy
®
SHIPPER (from)
CONSIGNEE (to)
Please provide ZIP codes and phone numbers.
Shipper
FXF Acct. #
Attn. to
 A.M. Delivery  Close of Business Delivery
Consignee
Area Code Phone Number
Attn. to
Area Code Phone Number
Stacy Trott
866
Address
Address
Address (Store, Dept., Ste., Flr., Apt., Div.)
Address (Store, Dept., Ste., Flr., Apt., Div.)
Address
Address
City
City
State/Province
ZIP/Postal Code
Country
FXF Acct. #
Volvo c/o Global Battery Solutions (GBS)
327-0318
581 Ottawa Ave
Suite 100
Holland
State/Province
ZIP/Postal Code
MI
49423
Country
USA
Optional or Additional Service Fees and Charges  Liftgate  Inside Pickup  Limited Access
Optional or Additional Service Fees and Charges  Liftgate  Inside Delivery  Limited Access
Shipper Bill of Lading #
 Custom Delivery Window:
Special Instructions
BILL FREIGHT CHARGES TO (if different than above):
Name
City
FXF Acct. #
Mailing Address
FedEx ACCT# 466499900
405 E 78TH ST
State
ZIP/Postal Code
Country
US
MN
55420
VOLVO CARS USA LLC
BLOOMINGTON
Freight charges are PREPAID unless
marked collect.
CHECK BOX IF COLLECT 
C.O.D.
 USD
 CAD
AMOUNT
REMIT C.O.D. TO (if different than shipper above):
1.
2.
3.
Area Code
Phone Number
952
884-9959
The letters “C.O.D.” must appear in box before consignee’s name above.
C.O.D. funds to be collected as:
 Certified Funds
 Company Check
C.O.D. fee to be paid by:
 Shipper
 Consignee
Name
 Personal Check
Mailing Address
City
State
ZIP/Postal Code
Country
Country Code
Area Code
Phone Number
RECEIVED, subject to individually determined rates or contracts that have been agreed upon in writing between the carrier and shipper, if applicable, otherwise to the rates, classifications and rules that have been established by the carrier and are available to the shipper, on request, and to all applicable state and federal regulations,
the property described below, in apparent good order, except as noted (contents and condition of contents of packages unknown) marked, consigned and destined as shown hereon, which said carrier agrees to carry to destination, if on its route, or otherwise to deliver to another carrier on the route to destination. Every service to be
performed hereunder shall be subject to all the conditions not prohibited by law, whether printed or written, herein contained, including the conditions on the back hereof, and the conditions of the FXF 100 Series Rules Tariff, or otherwise referenced, which arehereby agreedtobytheshipperandacceptedforhimselfandhisassigns.
HANDLING H/U PKG.
UNITS (H/U) TYPE
1
PIECES HM
(X)
CRT
WEIGHT IN LBS. NMFC ITEM #
(subject to correction)
KIND OF PACKAGE, DESCRIPTION OF ARTICLES, SPECIAL MARKS AND EXCEPTIONS
(subject to correction)
UN3480, LITHIUM ION BATTERIES, Class 9, EMERGENCY GUIDE 147
CUBE
CLASS
(OPTIONAL)
050
22.5 LB
Hazardous Material Package Type: Box
Box DIMS: 15 x 10 x 10.5 in.
Part Number:
DANGERIOUS GOODS
DO NOT STACK PALLETS
TOTAL H/U: 1 Boxes

MARK “X” OR “RQ” IN THE HM COLUMN TO DESIGNATE HAZARDOUS MATERIALS OR REPORTABLE QUANTITY AS DEFINED IN DOT REGULATIONS.
AREA CODE
FOR INTERNATIONAL SHIPMENTS INDICATE BROKER NAME, FAX AND PHONE NUMBERS.
800 ______________________
535-5053
HM EMERGENCY CONTACT PHONE NUMBER (_______)
AREA CODE
CUSTOMER REGISTERED W/EMERGENCY RESPONSE INFO. PROVIDER or CONTRACT #
Volvo Car USA LLC - MIS0004316
___________________________________________________________________
EEI/SED Number or Exception____________________________ Phone # (_______) ___________________
NOTE (1) Where the rate and carrier’s liability for loss or damage may be dependent on value, shippers
must state specifically in writing the agreed or declared value of the property as follows: “The agreed
50
or declared value of the property is specifically stated by the shipper to be not exceeding________
lb
per_________.”
Note (2) liability limitation for loss or damage on this shipment shall be applicable as provided by
contract or in the current NMFC or this carrier’s governing tariffs. See FXF 100 Series Rules Tariff
for complete limited liability provisions. Carrier’s maximum standard liability is limited to $25 per pound
per package for NEW articles and $.50 per pound per package (or its equivalent in Mexican Pesos (MXN)
or Canadian Dollars (CAD), at the rate of exchange which is in effect at the place and on the date of
shipment) for USED or RECONDITIONED articles. In no case shall carrier liability exceed $100,000 per occurrence
(or its equivalent in MXN or CAD at the rate of exchange which is in effect at the place and on the date
of shipment) for NEW articles or $10,000 per occurrence (or its equivalent in MXN or CAD at the rate of
exchange which is in effect at the place and on the date of shipment) for USED or RECONDITIONED articles.
For availability and limits of excess liability coverage and applicable rates and charges, please refer to FXF 100
Series Rules Tariff. Not selecting an additional coverage option is considered to be a waiver of same and standard
liability coverage will apply.

Articles are NEW, and require Excess Liability Coverage in the amount of _______________
USD  CAD MXN per lb. or kg. Additional charges will apply.

Articles are USED or RECONDITIONED and require Excess Liability Coverage. Additional charges will apply.
NOTE (3) Commodities requiring special or additional care or attention in handling or stowing must be so
marked and packaged as to ensure safe transportation with ordinary care. See Sec. 2(e) of NMFC Item 360.
FOR FREIGHT COLLECT SHIPMENTS
Create your next Bill of Lading online at fedex.com/us/freight/main/
AREA CODE
Broker Name _________________________________________ Fax # (_______) _____________________
Subject to Section 7 of conditions of applicable Bill of Lading. If this shipment is to be delivered to the consignee,
without recourse on the consignor, the consignor shall sign the following statement. The carrier may decline to
make delivery of this shipment without payment of freight and all other lawful charges.
Consignor Signature _______________________________________________________________________
SHIPPER CERTIFICATION
I hereby declare that the contents of this consignment are fully and accurately described above by the proper shipping
name, and are classified, packaged, marked and labeled/placarded, and are in all respects in proper condition for transport
according to applicable international and national governmental regulations.
Shipper Signature ___________________________________________________ Date ________________
CARRIER CERTIFICATION
Carrier acknowledges receipt of packages and required placards. Carrier certifies emergency response information
was made available and/or carrier has the DOT emergency response guidebook or equivalent document in the vehicle.
DATE
DRIVER/EMPLOYEE NUMBER
FedEx Freight
PIECE COUNT
TRAILER #
CO202/616-FXF
0023776PM
2022-02-03
Service Manager Bulletin 31-012
UNIFORM STRAIGHT BILL OF LADING
Terms & Conditions
Sec. 1. (a) The carrier or the party in possession of any of the property
described in this Bill of Lading shall be liable as at common law for any loss thereof or
damage thereto, except as hereinafter provided.
(b) No carrier shall be liable for any loss or damage to a shipment
or for any delay caused by an Act of God, the public enemy, the authority of law, or
the act or default of shipper. Except in the case of negligence of the carrier or party in
possession, the carrier or party in possession shall not be liable for loss, damage or
delay which results: when the property is stopped and held in transit upon request of
the shipper, owner or party entitled to make such requests; or from faulty or impassible
highway, or by lack of capacity of a highway bridge or ferry; or from a defect or vice in
the property; or from riots or strikes. The burden to prove freedom from negligence is
on the carrier or the party in possession.
Sec. 2. Unless arranged or agreed upon, in writing, prior to shipment, carrier
is not bound to transport a shipment by a particular schedule or in time for a particular
market, but is responsible to transport with reasonable dispatch. In case of physical
necessity, carrier may forward a shipment via another carrier.
Sec. 3. (a) As a condition precedent to recovery, claims must be filed in
writing with: any participating carrier having sufficient information to identify the
shipment.
(b) Claims for loss or damage must be filed within nine months after
the delivery of the property (or, in the case of export traffic, within nine months after
delivery at the port of export), except that claims for failure to make delivery must be
filed within nine months after a reasonable time for delivery has elapsed.
(c) Suits for loss, damage, injury or delay shall be instituted against
any carrier no later than two years and one day from the day when written notice is
given by the carrier to the claimant that the carrier has disallowed the claim or any
part or parts of the claim specified in the notice. Where claims are not filed or suits are
not instituted thereon in accordance with the foregoing provisions, no carrier shall be
liable, and such claims will not be paid.
(d) Any carrier or party liable for loss of or damage to any of said
property shall have the full benefit of any insurance that may have been effected, upon
or on account of said property, so far as this shall not avoid the policies or contracts
of insurance, PROVIDED, that the carrier receiving the benefit of such insurance will
reimburse the claimant for the premium paid on the insurance policy or contract.
Sec. 4. (a) If the consignee refuses the shipment tendered for delivery
by carrier or if carrier is unable to deliver the shipment, because of fault or mistake
of the consignor or consignee, the carrier’s liability shall then become that of a
warehouseman. Carrier shall promptly attempt to provide notice, by telephonic or
electronic communication as provided on the face of the Bill of Lading, if so indicated,
to the shipper or the party, if any, designated to receive notice on this Bill of Lading.
Storage charges, based on carrier’s tariff, shall start no sooner than the next business
day following the attempted notification. Storage may be, at the carrier’s option, in
any location that provides reasonable protection against loss or damage. The carrier
may place the shipment in public storage at the owner’s expense and without liability
to the carrier.
(b) If the carrier does not receive disposition instructions within 48
hours of the time of carrier’s attempted first notification, carrier will attempt to issue a
second and final confirmed notification. Such notice shall advise that if carrier does not
receive disposition instructions within 10 days of that notification, carrier may offer the
shipment for sale at a public auction and the carrier has the right to offer the shipment
for sale. The amount of sale will be applied to the carrier’s invoice for transportation,
storage and other lawful charges. The owner will be responsible for the balance of
charges not covered by the sale of the goods. If there is a balance remaining after all
charges and expenses are paid, such balance will be paid to the owner of the property
sold hereunder, upon claim and proof of ownership.
2022-02-03
(c) Where carrier has attempted to follow the procedure set forth
in subsections 4(a) and (b) above and the procedure provided in this section is not
possible, nothing in this section shall be construed to abridge the right of the carrier
at its option to sell the property under such circumstances and in such manner as may
be authorized by law. When perishable goods cannot be delivered and disposition is
not given within a reasonable time, the carrier may dispose of property to the best
advantage.
(d) Where a carrier is directed by consignee or consignor to unload
or deliver property at a particular location where consignor, consignee, or the agent of
either, is not regularly located, the risk after unloading or delivery shall not be that of
the carrier.
Sec. 5. (a) In all cases not prohibited by law, where a lower value than the
actual value of the said property has been stated in writing by the shipper or has been
agreed upon in writing as the released value of the property as determined by the
classification or tariffs upon which the rate is based, such lower value plus freight
charges if paid shall be the maximum recoverable amount for loss or damage, whether
or not such loss or damage occurs from negligence.
(b) No carrier hereunder will carry or be liable in any way for any
documents, coin money, or for any articles of extraordinary value not specifically rated
in the published classification or tariffs unless a special agreement to do so and a
stipulated value of the articles are endorsed on this bill of lading.
Sec. 6. Every party, whether principal or agent, who ships explosives or
dangerous goods, without previous full written disclosure to the carrier of their nature,
shall be liable for and indemnify the carrier against all loss or damage caused by such
goods. Such goods may be warehoused at owner’s risk and expense or destroyed
without compensation.
Sec. 7. (a) The consignor or consignee shall be liable for the freight and
other lawful charges accruing on the shipment, as billed or corrected, except that
collect shipments may move without recourse to the consignor when the consignor
so stipulates by signature or endorsement in the space provided on the face of the Bill
of Lading. Nevertheless, the consignor shall remain liable for transportation charges
where there has been an erroneous determination of the freight charges assessed,
based upon incomplete or incorrect information provided by the consignor.
(b) Notwithstanding the provisions of subsection (a) above, the
consignee’s liability for payment of additional charges that may be found to be due after
delivery shall be as specified by 49 U.S.C. §13706, except that the consignee need not
provide the specified written notice to the delivering carrier if the consignee is a for-hire
carrier.
(c) Nothing in this Bill of Lading shall limit the right of the carrier to
require the prepayment or guarantee of the charges at the time of shipment or prior to
delivery. If the description of articles or other information on this Bill of Lading is found
to be incorrect or incomplete, the freight charges must be paid based upon the articles
actually shipped.
Sec. 8. If this Bill of Lading is issued on the order of the shipper, or his agent,
in exchange or in substitution for another Bill of Lading, the shipper’s signature on the
prior Bill of Lading or in connection with the prior Bill of Lading as to the statement of
value or otherwise, or as to the election of common law or Bill of Lading liability shall
be considered a part of this Bill of Lading as fully as if the same were written on or made
in connection with this Bill of Lading.
Sec. 9. If all or any part of said property is carried by water over any part of
said route, such water carriage shall be performed subject to the terms and provisions
and limitations of liability specified by the “Carriage of Goods By Sea Act” and any
other pertinent laws applicable to water carriers.
Service Manager Bulletin 31-012
COMMERCIAL INVOICE
This invoice must be completed in English.
EXPORTER:
1
1
Page _______
of _______
Ship Date:
Tax ID#: EIN
Contact Name:
105557987RM0001
Air Waybill No. / Tracking No.:
Telephone No.:
E-Mail:
Company Name/Address:
Invoice No.:
Purchase Order No.:
Payment Terms:
Bill of Lading:
PREPAID FedEx Acct 466499900
Purpose of Shipment:
OTHER (PLEASE SPECIFY)
Used Defective Auto Part.
Country/Territory: Canada
Parties to Transaction:
Related
Non-Related
SOLD TO
TO /(ifIMPORTER
different from
Consignee):
SOLD
(if different
from Consignee):
CONSIGNEE:
Tax ID#: EIN
Contact Name: Stacy Trott
Telephone No.: 866-327-0318
47-490375000
Same as CONSIGNEE:
Tax ID#:
E-Mail: [email protected]
Company Name/Address:
Company Name/Address:
Volvo Car USA LLC
Global Battery Solutions (GBS)
581 Ottawa Ave, Suite 100
Holland, MI 49423
Country/Territory: United States
Country/Territory:
If there is a designated broker for this shipment, please provide contact information.
[email protected]
Expeditors
734-229-1758
Name of Broker ____________________________________________________
Tel. No. __________________________
Contact Name ____________________________________________
___
Duties and Taxes Payable by
Exporter
No. of
Packages
No. of
Units
Net Weight
Unit of
Measure
1
1
22.5
(LBS / KGS)
LBS
Consignee
Other
Volvo Car US c/o Williams & Associates ACCT# _________________________
466499900
If Other, please specify ______________________________________________
Description of Goods
UN 3480, Lithium - ion Batteries.9.11
DANGEROUS GOODS
Emergency Guide, 147 CLASS 9
Dimensions: 15" L X 10 W X 6 H
Harmonized
Tariff Number
8538.90
Country of
Manufacture
Total
Units
1
1
Total Net
Weight
22.5
(Indicate
LBS/KGS)
LBS
Total Gross
Weight
22.5
(Indicate
LBS/KGS)
Terms
of Sale:
460.85
460.85
KR
Part Number
Total
Pkgs
Total
Value
Unit
Value
FCA=Free Carrier
0.00
0.00
0.00
0.00
0.00
0.00
Subtotal:
460.85
Insurance:
LBS
Special Instructions:
EMERGENCY PHONE NUMBER - CONTACT: CHEMTREC - 800-424-9300
Declaration Statement(s):
0.00
Freight:
0.00
Packing:
0.00
Handling:
0.00
Other:
0.00
I declare that all the information contained in this invoice to be true and correct.
Invoice Total:
Originator or Name of Company Representative if the invoice is being completed on behalf of a company or individual:
Currency Code:
1,165.00
USD
Date:
Signature / Title / Date:
REV. 04.10.13-1.08
2022-02-03
Service Manager Bulletin 31-012
1/5/22, 1:32 PM
TIE - Report
SAMPLE TIE REPORT
Volvo Car Corporation
TIE - Technical Information Exchange
TIE - Report
Ref
Status
US - 687215
MKE JONES
Issuer
Partner
3 US PFU PFU
Resp. Partner
View
Closed
6 US 3900 VOLVO USA
Local
Title
XC60 B5 MHV battery cell balancing faults
Concern Area
Vehicle Report/THD
Sub
Concern
Area
User language
US
2021-11-02
Issue Date
2021-09-14
Dealer Partner
6 US 3900 VOLVO USA
Support Needed/THD
Incident
Flag
Tag
Status Date
Urgent
N
Do not autoclose
Function Group*
3111(battery, complete)
CSC* Customer Symptom Code
7B(Starting/Engine does not start/Engine does not turn/No clicking sound at start
attempt)
Vehicle List
Type MY
246
VIN
LicPlate Variant
2022 YV4062RL9N1906279
Mileage Plant MC
24606430C1 8
21
Structure
Week
31 202123
Issue Date PV*
09/14/2021 Y
Reference
--
TAG Follow up
--
Repeat Repair*
N
Repeat Repair Date
-- -- -- -- --
Part Available
N
Part
Date
--
Part No
--
Serial
No
Parts Occurrence List
Part Description
Part
Decision
Dates
Part requested by
SC PFU
Please see Service Manager Bulletin 31-011
Ship to:
09/26/2021 Volvo c/o Global Battery Solutions
581 Ottawa Ave, Suite 100
Holland, MI 49423 Attention: Stacy Trott
Part Send Address
https://tie.volvocars.biz/viewReport.do?dispatch=printReport
2022-02-03
Express
N
1/4
Page 7 of 13
Service Manager Bulletin 31-012
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Service Manager Bulletin 31-012
2022-02-03
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Service Manager Bulletin 31-012
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Service Manager Bulletin 31-012
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Page 12 of 13
Il l fl JI rIl l,rfl l If1 11 1 1Jl lll Jj IfIl JjlfJIJI fllf
�
365420943-6
f'ME� Freignt
f�E., ACC'Ta
-466489!)()0
Prepaid___
Collect___
I Freithl Charge Terms:
,
3rd Party�-
SPECIAL INSTRUCTIONS: � M E.�C.. �� G-./ cc..,� T1\C,.T
CJH:f'I\ "TRH
I. Sc.o , '- 124. '1:300
0 Master Bill of Lading: with attached underlying �ills of Ledin
_.,....____________________-_-:.-1,_ I rei�l dmrges are to�did unleS3 marted collect.
Cil�/State/Zip: Bloomingcor'I, MN 5542CI
Nama VoMI car. USA c1ovv111amS& �
Adckess: 41.lS E. 1a111St.
I
SCAC:
CARRIER
Bill of Lading Number.___-+---------
VlCS B� of Lading
1 O!!_awa Ave, s_u_ ite
_ ____________
�8_
_ 1
_ _00
Frmght
__
ATTENTION: Stacy Trott
Global Battery Solutions (GBS)
City/State/Z.p: Holand, ML 49423
C1Dt.______
Add11lSS,
Name:
Actdre��
sm,- LG RMAP
Address: ___ _______________
_
_
City/S1ste/Zip· --------�--------­
freight
Sample of a completed bill of lading with bar code from the FedEx drive
Service Manager Bulletin 31-012
2022-02-03
Return to GBS
Service Manager Bulletin 31-012
2022-02-03
Page 13 of 13