2014 Infiniti QX80Infiniti Qx80 2014

Complaint Information: Recalls, Consumer Complaints, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 112881 [USA]: A fuel leak in the presence of an ignition source could cause a vehicle fire.
    Nissan north america, inc. (nissan) is recalling certain model year 2012-2014 nissan juke, 2012-2013 infiniti m56, qx56, and 2014-2015 infiniti q70 (v8 engine vehicles only), and qx80 vehicles. The fuel pressure sensors may not have been sufficiently tightened during production. As a result, the fuel pressure sensor may loosen with vehicle usage and cause a fuel leak.
    nissan will notify owners, and dealers will re-torque the fuel pressure sensors free of charge. The recall began on january 25, 2015. Owners may contact nissan customer service at 1-800-647-7261.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.This is an expansion of recall 12v-069

  • Recall 108892 [USA]: In the event of a crash necessitating deployment of the driver's air bag, the incorrect part may block the flow of propellant to the air bag and the air bag's inflator may rupture. the rupture could cause metal fragments to strike and potentially seriously injure the vehicle occupants.
    Nissan north america, inc. (nissan) is recalling certain model year 2013 infiniti qx56 vehicles manufactured september 1, 2012, to april 26, 2013, and 2014 infiniti qx80 vehicles manufactured june 18, 2013, to february 11, 2014. In the affected vehicles, the driver's frontal air bag inflator may have been manufactured with an incorrect part.
    nissan will notify owners, and dealers will replace the front driver air bag inflator, free of charge. The recall began on december 1, 2014. Owners may contact nissan customer service at 1-800-647-7261.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 101587 [USA]: An incorrect gawr listing may result in the vehicle being overloaded which may increase the risk of a crash.
    Nissan north america, inc. (nissan) is recalling certain model year 2014 infiniti qx80 vehicles manufactured december 2, 2013, through january 27, 2014, and equipped with 20 inch wheels. In the affected vehicles, the certification label incorrectly lists the gross axle weight rating (gawr) as 4,497 lb instead of the correct 4,343 lb. As such, the vehicles do not comply with part 567 "certification regulation."
    nissan will notify owners, and will mail owners a corrected certification label, free of charge. The recall began on april 21, 2014. Owners may contact infiniti at 1-800-662-6200.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2014539 [Canada]: Fuel supply
    On certain vehicles, the fuel pressure sensor connected to the engine fuel delivery rail may not have been sufficiently tightened during vehicle assembly. Should the pressure sensor loosen, fuel could leak past a gasket used in the connection between the sensor and the rail. Fuel leakage, in the presence of an ignition source, could result in a fire causing property damage and/or personal injury. Correction: dealers will inspect the pressure sensor and tighten to specification. Note: this is an expansion of recall 2012-074. Vehicles that were repaired under the previous campaign are not affected because that remedy would have corrected the subject condition.

  • Recall 2014476 [Canada]: Airbag
    On certain vehicles, the driver's (frontal) airbag inflator was built with an incorrect part which could cause the inflator to rupture during a deployment. In a crash, this may cause airbag components to separate, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. Correction: dealers will replace the driver's (frontal) airbag.

  • Recall 2014087 [Canada]: Label
    Certain vehicles may not comply with the requirements of canada motor vehicle safety standard 110 - tire selection and rims. The compliance label may contain incorrect rear gross axle weight rating (gawr) information, and may list the rim diameter as being 20" for vehicles equipped with 22" wheels. This could result in vehicle overloading and/or use of replacement tires of an incorrect size and load rating and could adversely affect vehicle handling, increasing the risk of a crash causing injury and/or damage to property. Correction: owners will be supplied with a revised compliance label and installation instructions. Owners may also have the label installed by a dealer.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • ITB12-011Q - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB03-051Q - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024C - EQUIPMENT: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-008D - POWER TRAIN:AXLE HUBS: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-074B - BRAKES (PWS): Abs/vdc can diagnosis information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-007H - VISIBILITY: Removing foreign material from the window glass this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-067C - WHEELS: Wheel bearing collision damage this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB09-039J - VISIBILITY: Windshield cracking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-040 - ELECTRICAL SYSTEM: 3g telematics hardware deactivation service information the applied vehicles that come equipped with a factory installed sos switch, located near the overhead map lamp, also come equipped with a wireless communication device called a
  • ITB13-008C - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024B - AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-006 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Battery quick charge notice service information when charging the vehicle⿿s 12 volt battery with the high amperage quick charge function, the ignition should never be on, or turned on, while charging. Attempting to start the vehicle
  • ITB17-042E - ENGINE AND ENGINE COOLING: Dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-052D - ELECTRICAL SYSTEM: Intelligent key not detected / engine will not start this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044J - FUEL SYSTEM, OTHER: Evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-006C - ELECTRICAL SYSTEM: Can communication ⿿ network diagnostic flow chart this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-029B - ELECTRICAL SYSTEM: Can communication codes ⿿ diagnostic tips and guidelines this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB03-074P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-033C - EXTERIOR LIGHTING: Cleaning front or rear combination lamp assemblies this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB03-051P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-008B - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB11021B - EQUIPMENT: Service information temporary tire flat spotting is common on new dealer in-stock vehicles that have not been occasionally moved. Flat spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most c
  • ITB09041A - EQUIPMENT ADAPTIVE/MOBILITY: If you confirm a refrigerant leak at a refrigerant pipe/hose joint location, actions 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. Note: do not replace a refrigerant pipe, hose, or other a/c compon
  • ITB09063B - FORWARD COLLISION AVOIDANCE: Service information because of collision damage or other vehicle repair, a replacement "certification label" or "vin plate / label" may be needed. These items may be available from infiniti by request if certain criteria are met.
  • ITB15021A - EQUIPMENT: Service information if the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. Note -
  • ITB03051J - EXTERIOR LIGHTING: Service information occasionally customers may notice water vapor or fog in the headlamps. The information, illustrations, and flow chart in this bulletin are provided to help you in determining if an incident for water/condensation in
  • ITB16006 - FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: SONAR/ULTRASONIC: Service information when diagnosing the front sonar parking sensor for potentially unwanted activation (e.G. Sonar activates with no obstacle ahead), inspect the front license plate, front license plate frame and if equipped, the front l
  • ITB09039C - VISIBILITY: Service information the purpose of this bulletin is to give infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?S responsibility. Nissan north america (nna) is not responsible f
  • ITB16005 - ELECTRICAL SYSTEM: Service information the intelligent keys used on the various infiniti vehicles may not be interchangeable between models and years. See this bulletin for further detail.
  • ITB13007A - VISIBILITY: Service information windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * most any foreign material on the surface of the windshield c
  • ITB15032 - VISIBILITY: Service information power moonroof initialization procedures for the applied vehicles have been revised. The procedure described in this bulletin differs from the procedure in the electronic service manual (esm). At a later date and where
  • ITB09015G - EQUIPMENT: Service information design and process changes have been made to improve battery voltage at dealer receipt. Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintena
  • ITB11042D - EQUIPMENT: If you confirm the customer states homelink will not operate or has improper operation. Actions 1. To significantly reduce unnecessary repairs, make sure: a. The vehicle is not in "transit mode" (if equipped). - not in transit mode:
  • ITB13039A - BACK OVER PREVENTION: Service information this bulletin has compiled tire pressure monitor system (tpms) and low tire pressure warning system (ltpws) information for: - basic diagnosing of tpms/ltpws systems - radio frequency interference causing a "no da
  • ITB14028A - POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT: Service information the information in this bulletin is provided to help ensure correct diagnosis and repair of fluid leaks. All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure
  • ITB10017D - EQUIPMENT:ELECTRICAL: Service information if the av control unit needs to be replaced on an applied vehicle for any reason, follow the steps in the service procedure to configure the multi av system. Note - the original av control unit must be installed i
  • ITB10037D - AIR BAGS: Service information the applied vehicles are equipped with a new version of intelligent key presets memory. Each intelligent key can be programmed to have its own unique set of presets for certain vehicle systems. Vehicle systems that
  • ITB15025 - BACK OVER PREVENTION: Service information when servicing run flat tires or low profile tires: - special equipment and procedures are required to avoid damage. - specifically, tire pressure monitor transmitters (tpms sensors) can be damaged when imprope
  • ITB15024 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL: Service information after ecm reprogramming, the calibration verification number (cvn) needs to be automatically calculated prior to state emissions testing (also known as inspection maintainence, i/m, or smog testing depending upon loca
  • ITB15020 - WHEELS: Service information the appearance of painted alloy wheels can be damaged if acidic cleaners are used. Do not use chrome wheel cleaner on painted wheels. Many chrome wheel cleaners have acidic ingredients. Make sure to follow all instruct
  • ITB15016 - LANE DEPARTURE: Service information if you confirm there is a need to replace the combination meter front cover (lens) on an applied vehicle for any reason (scratch, blemish, etc.): - do not replace the entire combination meter assemby. The front cov
  • ITB10062E - WHEELS: Service information for vehicles delivered to the dealers with wheel protector covers - do not remove the wheel protector covers during pre-delivery inspection (pdi) - wheel protector covers help prevent cosmetic rotor corrosion. See
  • ITB99043G - EQUIPMENT: Service information note - failure to follow the procedures in this bulletin may result in the denial of a warranty claim. In an effort to protect the paint finish, paint guard film (pgf) is applied on many new infiniti vehicles. Pai
  • ITB00031D - BACK OVER PREVENTION: Service information changes or modifications to the front seat assembly trim materials may affect the proper operation of the front seat-mounted side-impact supplemental air bags and passenger occupant classification sensor and could resul
  • ITB13002A - EQUIPMENT: Service information dtc B2190 (nats antenna amp) can be stored for the following reasons: 1. Something other than an intelligent key is inserted into the key-slot. 2. An intelligent key issue. 3. A wiring issue between the key-slot and th
  • ITB11003E - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Service information two methods are used to update/upgrade navigation map data: 1. The customer goes to www.Infinitinavigation.Com and is mailed update disc(s) or sd card and installs data, or 2. The dealership is mailed update disc
  • ITB12041C - SUSPENSION: Service information if a customer would like to activate a subscription for any of the following services: - siriusxm satellite radio, navtraffic, navweather or travel link or if a radio is replaced for any reason, and a customer has an
  • ITB14056 - ENGINE (PWS): Service information starting with 2010 model year, infiniti vehicles have been gradually incorporating a new type of dtc known as permanent dtc or p-dtc. If a vehicle is equipped with p-dtcs, all emission related dtcs will also set a p-dt
  • ITB14054 - EQUIPMENT: Service information if the auto back door will not operate automatically (operates only in manual mode), first note some conditions that may cause this: * is dtc B2420 set as "current" in the back door control unit? If the auto back d
  • ITB14055 - ELECTRICAL SYSTEM: Service information if a customer describes lack of power or poor acceleration, perform the following checks before attempting any repair: * check for stored dtcs. * check if the driver is resting their left foot on the brake pedal
  • ITB10058A - ENGINE (PWS): If you confrim an oil leak at the right side block ball plug behind the alternator. Action: use a punch to seat the block ball plug in the hole (refer to the service procedure). See this bulletin for further detail.
  • ITB14041 - ENGINE (PWS): If you confirm: oil is leaking from bank 1 and/or bank 2 at any point between the vvel ladder assembly and the related cylinder head at sealing surface shown in figure 1. Note: figure 1 does not show the entire sealing surface that ca
  • ITB14032 - POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER: If you confirm: the lock-up torque converter disengages causing an unexpected engine rpm increase (about 500 to 600 rpm) while driving at moderate speeds and light acceleration. Action 1. Refer to step 6 in the service procedure to con
  • ITB10029A - EQUIPMENT: Service information related to communication codes U1000, U1001, U1002, U1010: - always diagnose the communication codes first. - when a module reports a U1000 code, it is typically operating normally; however, there is a communi
  • ITB14020 - EQUIPMENT: Service information warranty claims coding for repairing wiring harnesses for all infiniti vehicles has changed. This bulletin gives an outline of the retailer technician?S responsibilities in assisting the retailer claims administrator to
  • ITB12051C - EQUIPMENT: Service information the rear seat headphones have a "left" channel and a "right" channel. The channel switch is on the headphone ear pad case. If a person is sitting on the left side (driver side) of the vehicle and their headphones are s
  • ITB08024C - AIR BAGS: Service information information necessary to service the supplemental restraint system (srs) safely is included in the "restraints" section of the electronic service manual (esm) for each vehicle important: turn the ignition switch off,
  • ITB14002 - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): Service information replacement engine control modules (ecms) for many newer infiniti vehicles are now "blank" ecms. Blank ecms come without software and must be programmed (not reprogrammed) before they will function. See this bulletin
  • ITB13052 - ELECTRICAL SYSTEM: Service information intelligent key (i-key) systems on the applied vehicles use two (2) different radio frequencies (rf) that are similar to other wireless devices; 315 mhz and 433 mhz. In the event another wireless device (e.G. Afte
  • ITB92069D - EQUIPMENT: Infiniti original equipment or genuine accessory alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve infiniti design and performance standards. These original equipment or ge
  • ITB00024F - BRAKES (PWS): Service information - this bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - most brake issues fall into th
  • ITB04038A - BRAKES (PWS): If you confirm: a vehicle needs to have the brake rotors resurfaced (front or rear). Action: use the procut pfm series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - the procut p
  • ITB13-052C - EQUIPMENT: Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles. No other changes were made. Please discard previous versions of this bulletin.
  • ITB17-015B - EQUIPMENT: Navigation system reboots when sxm traffic is enabled this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-041A - EQUIPMENT: Voluntary service campaign infiniti; 2g telematics hardware deactivation this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB19-024A - ELECTRICAL SYSTEM: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-042D - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-056B - ELECTRICAL SYSTEM: Intelligent key battery discharged this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-005A - ELECTRICAL SYSTEM: Bluetooth, usb, and aux function diagnostic tool this bulletin has been amended. See amendment history on page 3. Please discard previous versions of this bulletin.
  • ITB16-006A - ELECTRICAL SYSTEM: Infiniti; front sonar parking sensor service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-037E - ELECTRICAL SYSTEM: Radio presets / climate control settings / navigation settings change with intelligent key memory this bulletin has been amended. Please see amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-041D - ELECTRICAL SYSTEM: Siriusxm satellite radio / weather / traffic / travel link activation this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB12-011P - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB11-003F - ELECTRICAL SYSTEM: Navigation map data update matrix this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-017E - EQUIPMENT ADAPTIVE/MOBILITY: Av control unit replacement requires this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-056a - ELECTRICAL SYSTEM: Intelligent key battery discharged this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-007a - EQUIPMENT: Client satisfaction initiative 2g telematics hardware replacement customer satisfaction initiative id # pc451, pc452 and pc454 are no longer active. ￷ repair orders opened after this bulletin⿿s published date are no longer eligibl
  • ITB15-024a - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): 2005-2015 infiniti vehicles; ecm reprogramming service information this bulletin is no longer active. Please discard previous versions of itb15-024.
  • EXPIRATION NOTIF - EQUIPMENT: Expiration notification - 2g telematics hardware replacement campaign summary in 2016, infiniti launched a client satisfaction initiative (csi) that provided cl
  • ITB17-042c - EQUIPMENT ADAPTIVE/MOBILITY: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-019 - ENGINE AND ENGINE COOLING: Vk56 connecting rod cap bolt service information service information a change has been made to the connecting rod cap bolt service part. The new service part (b in figure 1) is visually different, but is a direct replacement for the ori
  • ITB13-008a - SUSPENSION: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011o - EQUIPMENT: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024 - SEATS: Dtc B00A0-00 stored if you confirm dtc B00A0-00 (occupant detection sensor unit) is stored and ocs zero point reset cannot be performed and the following screen will display: action 1. Check the occupant classification system (o
  • ITB14-011d - ENGINE AND ENGINE COOLING: Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011n - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-008 - EQUIPMENT: Exterior cleaning information service information when cleaning the exterior of an infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - always refer to the appearance and care section of
  • ITB17-042b - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044g - ENGINE AND ENGINE COOLING: All model year 2012 and newer infiniti vehicles; evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011m - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies only to vehicles equipped with factory navigation system. This bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB18-039 - AIR BAGS: Air bag warning light flashing indicating system diagnostic mode if you confirm the air bag warning light is flashing slowly (repeating 2 seconds on, 2 seconds off). Note: if this should occur, the air bag diagnosis sensor unit is in
  • Revision 1-IEVAP - ENGINE (PWS): Obd ii evap tube warranty enhancement the update below was sent out to regions and retailers in august of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at th
  • ITB17-026b - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: Infiniti; fuel tank is extremely difficult to fill the update below was sent out to regions and retailers in august of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying c
  • ITB18-037 - EQUIPMENT: Plastic interior trim protective covering removal service information vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors
  • ITB18-034 - POWER TRAIN: Transmission & engine automated data collection and diagnostic reporting service information to support proper diagnosis and to promote fixed-right-first-time ? Infiniti may review consult-iii plus (ciii plus) data relating to vehicle o
  • Infiniti USA Tak - AIR BAGS: Infiniti usa electronic field communication subject: takata completion objectives for q3 infiniti is continuing to ask its retailers to urgently help increase customer participation in the takata recalls to help it achieve 100% custom
  • Infiniti USA Ret - EQUIPMENT: Infiniti usa electronic field communication subject: retailed vehicle open campaign report lists updated the lists for each retailer?S retailed vehicle open campaign report has been updated today in dbs. We made our best effort to rea
  • REVISION 4-PC451 - EQUIPMENT: 2g telematics hardware replacement client satisfaction initiative update october 12, 2018 please discard earlier versions of this bulletin. The announcement from february 17, 2017 has been revised to include: - ~397 retailed vehicles
  • ITB12-011l - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies only to vehicles equipped with factory navigation system. This bulletin has been amended to add a required actions by model and year table on page 2, a check off sheet on page 21 an
  • IPSB18-218 Retai - EQUIPMENT: Dbs enhancement: retailed vehicle open campaign report infiniti announced the availability of a new dbs enhancement tool to the service > campaign screen: retailed vehicle open campaign report on july 9, 2018, which identifies owner cont
  • Revision 1-NEVAP - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL: Obd ii evap tube warranty enhancement update august 17, 2018 please discard earlier versions of this bulletin. The announcement from march 21, 2017 has been revised to include: - clarification that the refueling concern is extremely h
  • Revision 1-IEVAP - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL: Obd ii evap tube warranty enhancement update august 17, 2018 please discard earlier versions of this bulletin the announcement from march 21, 2017 has been revised to include: o clarification that the refueling concern is extremely ha
  • ITB17-026b - FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK: Infiniti; fuel tank is extremely difficult to fill this bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous version
  • ITB17-026a - FUEL SYSTEM, GASOLINE: Infiniti; fuel tank is extremely difficult to fill if customer reports: customer routinely experiences difficulty fueling the vehicle at different fuel stations (filling nozzle shuts off every few seconds while filling at multiple stati
  • ITB13-044f - FUEL SYSTEM, GASOLINE: All model year 2012 and newer infiniti vehicles; evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. The publication date has been revised to include the latest models and model years, and the service procedure
  • ITB01-024e - EQUIPMENT: New paint guard film removal information this bulletin applies only to new, unsold vehicles with paint guard film in dealer stock. This bulletin has been amended. The publication date has been revised to include the latest models and mo
  • ITB17-015a - EQUIPMENT: Navigation system reboots when sxm traffic is enabled this bulletin has been amended: the applied vehicles section has been amended. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB10-058b - ENGINE AND ENGINE COOLING: 2004-2018 qx56 and qx80; engine oil leak at right side block ball plug this bulletin has been amended. The applied vehicles section has been updated. No other changes have been made. Please discard all previous versions of this bulletin.
  • ITB12-011k - ELECTRICAL SYSTEM:SOFTWARE: Telematics service information this bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bu
  • ITB11-005d - ELECTRONIC STABILITY CONTROL: Wheel balancing service information this bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB03-051L - EXTERIOR LIGHTING:HEADLIGHTS: Headlamp fogging this bulletin has been amended. The applied vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • IPSB17-130 - EQUIPMENT: Dbs enhancement: custom vin campaign report infiniti is pleased to announce the availability of a new dbs enhancement to the service > campaign screen: custom vin campaign report. The tool identifies open campaigns on a customized vin li
  • IPSB15-286a - ELECTRICAL SYSTEM:SOFTWARE: Dbs enhancement ? Checking inventory for open campaigns update february 26, 2018 please discard earlier versions of this bulletin the announcement from december 21, 2015 has been revised to include: 1. New functionality for identifyin
  • ITB13-052b - ENGINE (PWS): Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles. No other changes were made. Please discard previous versions of this bulletin.
  • ITB18-003 - EQUIPMENT:OTHER:LABELS: Reduced vehicle load capacity label (regulatory requirement) this bulletin applies to vehicles equipped with dealer installed or vpc installed accessories. Service information the national highway traffic safety administration (nhtsa
  • ITB12-011j - ELECTRICAL SYSTEM:SOFTWARE: Telematics service information this bulletin has been amended. A correction was made to the service procedure on page 15. No other changes were made. Please discard previous versions of this bulletin.
  • ITB17-056 - EQUIPMENT: 2014 - 2018 q70 and qx80; intelligent key battery discharged service information if the intelligent key is stored within 15 feet of the vehicle, the bcm may continue to ?Ping? The intelligent key keeping it awake. Keeping the intelligen
  • ITB17-009a - VISIBILITY:GLASS, SIDE/REAR: Window glass warranty information this bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of thi
  • ITB12-011i - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies to vehicles that are equipped with factory navigation system. This bulletin has been amended. Changes have been made throughout. You must read the entire bulletin to understand all
  • ITB09-039e - VISIBILITY:WINDSHIELD: Windshield cracking this bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bul
  • ITB00-024g - BRAKES (PWS): Brake noise/judder/pedal feel diagnosis and repair this bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the procut? Brake lathe were added on page 8, and a brake noise diagnostic works
  • ITB12-011g - EQUIPMENT ADAPTIVE/MOBILITY: Telematics service information this bulletin has been amended. Modifications have been made to include 2017 q50, q60, q70, qx60, and qx80 vehicles. No other changes have been made. Please discard all previous versions of this bulletin.
  • P7331 - ELECTRICAL SYSTEM: Disabling the 2g tcu voluntary service campaign ***** campaign summary ***** infiniti is conducting a voluntary service campaign to disable (turn off) the 2g telematics control unit (?2g tcu?). The subject qx56/qx80, jx35/qx60, m37/m56/
  • ITB17-007 - EQUIPMENT ADAPTIVE/MOBILITY: Client satisfaction initiative 2g telematics hardware replacement this bulletin applies to vehcile equipped with navigation systems only. Service information on february 26, 2016 infiniti announced that it was sending a reminder noti
  • REVISION 1-PC451 - EQUIPMENT ADAPTIVE/MOBILITY: 2g telematics hardware replacement client satisfaction initiative the announcement from september 2, 2016 has been revised to include: - the telematics upgrade for 2014-15 q50 is now available. The procedure and part information has bee
  • ITB13-052a - ENGINE (PWS): Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles and make changes to the body of the bulletin. Please discard previous versions.
  • ITB17-041 - EQUIPMENT ADAPTIVE/MOBILITY: Voluntary service campaign infiniti; 2g telematics hardware deactivation introduction infiniti is conducting a voluntary service campaign (in the u.S. Only) on certain specific 2013-2016 infiniti vehicles equipped with 2g telematics ha
  • ITB09-015h - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: 12 volt battery storage and maintenance for new vehicles in retailer inventory this bulletin has been amended throughout. Please discard all previous versions of this bulletin.
  • ITB12-011h - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies to vehicles equipped with factory navigation system. This bulletin has been amended. Information for several 2018 models has been added. No other changes have been made. Please disc
  • ITB11-005c - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Wheel balancing service information this bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB17-042a - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE): Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. The applied vehicles and claims information sections have been revised. No other changes have been made. Please discard previous version
  • ITB17-015 - ELECTRICAL SYSTEM:SOFTWARE: Navigation system reboots when sxm traffic is enabled if you confirm the navigation system in an applied vehicle reboots when sxm traffic is enabled. Note: perform the steps in this bulletin only if the above condition occurs while the
  • ITB17-026 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: Infiniti; fuel tank is slow or difficult to fill if you confirm the fuel tank is slow or difficult to fill (filling nozzle shuts off before tank is full). Important: make sure this incident has been duplicated at a gas station by deale
  • ITB17-018 - SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT: Ball joint axial end play procedure service information when working on the front suspension, use the updated service information in this bulletin along with the electronic service manual (esm). The updated information in this bulletin
  • REVISION 3-PC451 - EQUIPMENT:ELECTRICAL: 2g telematics hardware replacement client satisfaction initiative the announcement from january 3, 2017 has been revised to include: - campaign repair bulletin, itb17-007 has been developed and is now available on nnanet, and asist. Pl
  • REVISION 2-PC451 - EQUIPMENT:ELECTRICAL: 2g telematics hardware replacement client satisfaction initiative the announcement from november 3, 2016 has been revised to include: - 283b0-3ja6a is the part number being used for all vehicles, except q50 o this part supersedes the p
  • PC451_PC452_PC45 - EQUIPMENT: "2g telematics hardware replacement client satisfaction initiative on february 26th, 2016 infiniti announced that it was sending a reminder notification to clients affected by at&ts planned discontinuation of the 2g cellular network. In
  • PC451_PC452 2G T - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : "pc451_pc452 2g tcu update - mail notification the purpose of this announcement is to let field personnel know that the first 22k owner mailings have been sent out today. This first mailing was directed towards current infiniti connection
  • ITB16-038 - FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP: "2014-2016 qx80; fuel tank does not fill to capacity when low fuel warning displayed if you confirm the customer states that when the distance to empty indicator displays - - - and the low fuel warning indicator is on, the following o
  • ITB12-011F - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): "telematics service information vehicles equipped with factory navigation system this bulletin has been amended. Modifications have been made to include qx30. No other changes have been made. Please discard all previous versions of th
  • ITB14-011C - ENGINE (PWS): "remote engine start not working this bulletin has been amended. Changes have been made to items 4 and 13 in the supplemental diagnosis table. No other changes have been made. Please discard previous versions of this bulletin. Service inf
  • REVISION1-PC454 - EQUIPMENT: "this announcement has been revised to clarify this activity is not an official stop sale. Retailers may sell vehicles that have not been upgraded. Please refer to additional q&a supplied in this document. Please discard earlier versions of
  • PC454 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : "on february 26th, infiniti announced that it was sending a reminder notification to clients affected by at&ts planned discontinuation of the 2g cellular network. In late summer 2016, infiniti plans to provide further information to affect
  • ITB-92-069-D - WHEELS: Infiniti: due to use of aftermarket chroming of alloy wheels, for some vehicles, the standards are no longer are met and are seriously damaged and not guarantee or warranty the modified wheels or performance. Models all. No years listed.
  • ITB-13-039 - TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS: Infiniti: service bulletin concerning low tire pressure warning system information. *js
  • ITB-13-044 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP: Infiniti: the instrument cluster has a warning indicator, that illuminates, of a loose fuel fill cap. Model years 2012 and up. No models listed. *pe

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • B00A0 [4] Occupant Classification System (Subfault)
  • P0456 [8] Evaporative Emissions System Small Leak Detected
  • P0442 [3] Evaporative Emission Control System Leak Detected (small leak)
  • P0455 [3] Evaporative Emission Control System Leak Detected (gross leak)
  • B2190 [1] Window Passenger Rear Remote Up Switch Short to Battery
  • B2420 [1] B2420
  • U1000 [1] CAN bus network code
  • U1001 [1] SCP (J1850) Invalid or Missing Data for Primary Id
  • U1002 [1] SCP (J1850) Invalid or Missing Data for Primary Id
  • U1010 [1] SCP (J1850) Invalid or Missing Data for Engine Air Intake
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210315

Tl* the contact owns a 2014 infiniti qx80. The contact stated that while starting the vehicle, there was an abnormal squealing sound coming from the engine, lasting for approximately ten minutes. There was an unknown warning light illuminated during the failure. The contact took the vehicle to faulkner infiniti mechanicsburg (6720 carlisle pike, mechanicsburg, pa 17050, (717) 691-8900) to be diagnosed. The contact was informed that the timing chain needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 112,244.

NoNoN NoneNone20210314

Tl* the contact owns a 2014 infiniti qx80. The contact stated that while starting the vehicle, there was an abnormal squealing sound coming from the engine, lasting for approximately ten minutes. There was an unknown warning light illuminated during the failure. The contact took the vehicle to faulkner infiniti mechanicsburg (6720 carlisle pike, mechanicsburg, pa 17050, (717) 691-8900) to be diagnosed. The contact was informed that the timing chain needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 112,244.

NoNoN NoneNone20201011

My airbag indicator light came on almost immediately following purchase. I took it to be fixed by infiniti service department. After picking up the vehicle, the light came back on. This cycle repeated multiple times. The 4th time, infiniti stated they have completed the "flow chart" provided by the manufacturer to solve the problem and had to speak to engineers to troubleshoot next steps. They quoted another part of the airbag system to be replaced. This time, i requested a guaranteed fix. They denied the request and stated they cannot guarantee anything. Client affairs has contributed toward the costs of some of the repairs as good will. At this point, this safety issue should no longer fall on the consumer at all since infiniti cannot seem to fix the issue within a reasonable number of attempts. There is currently a class action lawsuit against takata for faulty airbag systems causing hundreds of injuries and even deaths. There are tons of recalls, yet this vehicle is not on a recall list. My extended warranty, the lemon law, the dealer, and the service department have all denied responsibility of the safety airbags. They are now having me pick the vehicle up, unresolved, despite the risk to my safety. I am moving forward with next steps to file safety complaints and publically express my concerns before someone gets hurt. I want my vehicle to be considered for airbag recall immediately. I will be happy to provide any documentation needed upon request. Thank you for your any investigation into this and consideration for recall.

NoNoN NoneNone20201010

My airbag indicator light came on almost immediately following purchase. I took it to be fixed by infiniti service department. After picking up the vehicle, the light came back on. This cycle repeated multiple times. The 4th time, infiniti stated they have completed the "flow chart" provided by the manufacturer to solve the problem and had to speak to engineers to troubleshoot next steps. They quoted another part of the airbag system to be replaced. This time, i requested a guaranteed fix. They denied the request and stated they cannot guarantee anything. Client affairs has contributed toward the costs of some of the repairs as good will. At this point, this safety issue should no longer fall on the consumer at all since infiniti cannot seem to fix the issue within a reasonable number of attempts. There is currently a class action lawsuit against takata for faulty airbag systems causing hundreds of injuries and even deaths. There are tons of recalls, yet this vehicle is not on a recall list. My extended warranty, the lemon law, the dealer, and the service department have all denied responsibility of the safety airbags. They are now having me pick the vehicle up, unresolved, despite the risk to my safety. I am moving forward with next steps to file safety complaints and publically express my concerns before someone gets hurt. I want my vehicle to be considered for airbag recall immediately. I will be happy to provide any documentation needed upon request. Thank you for your any investigation into this and consideration for recall.

NoNoN NoneNone20200911

Ignition randomly will not start. Mechanics can not locate the issue only stating that it is traced back to an unknown electrical problem. I've heard about this same issue from other fellow qx80 owners. Again this is random and can happen for days at a time and then not at all for a week and then resurface. My family and i have been stranded in inclement weather, dangerous areas of unknown cities with this problem and it needs to be fixed! This has occurred 7 times in the past 2 days.

NoNoN NoneNone20200910

Ignition randomly will not start. Mechanics can not locate the issue only stating that it is traced back to an unknown electrical problem. I've heard about this same issue from other fellow qx80 owners. Again this is random and can happen for days at a time and then not at all for a week and then resurface. My family and i have been stranded in inclement weather, dangerous areas of unknown cities with this problem and it needs to be fixed! This has occurred 7 times in the past 2 days.

NoNoN NoneNone20200804

My timing chain was stretched. This is the same problem the infiniti qx56 had. My qx80 has the same motor and replacement timing chain part. The qx56 was issued a voluntary service campaign for this problem. My chain has not been included. Even though it has the same junk timing chain. Infiniti quoted me a repair price of $4800.

NoNoN NoneNone20200803

My timing chain was stretched. This is the same problem the infiniti qx56 had. My qx80 has the same motor and replacement timing chain part. The qx56 was issued a voluntary service campaign for this problem. My chain has not been included. Even though it has the same junk timing chain. Infiniti quoted me a repair price of $4800.

NoNoN NoneNone20190324

The car is having issues with the battery not keeping a charge. Spring 2018 took the car to the dealership several times, battery, starter, alternator checks out ok but even after replacing a cracked battery in summer 2018 with a new now march 2019 the 7th month old battery does not work. My car will not start without a charge when stationary.

NoNoN NoneNone20170815

Sun visor on driver's side is not working properly. It will not stay in any position i set it to. It hangs down. It is a safety hazard because it blocks my ability to see long distances. I checked on the replacement cost & it's around $400! We buy high end vehicles because we don't expect this sort of problem within 3 years of purchase. It happened when i turned it down to block the sun. I heard a loud squeak & it will no longer hold the positions it should. It is dangerous. Is this a problem others are experiencing?

NoNoN NoneNone20160208

In a city streer i have problem in rear suspension with the lower control arm left side, without any knock this part was broken, the car dont have any knock or damage on tires, or other place already this part, i have to continue driving and the dust was broken too, if you watch the lower arm you can see that the weld is broken, all the line of weld was broken without any knock or other situation.

NoNoN NoneNone20150401

Tl* the contact owns a 2014 infiniti qx80. The contact received a notice for nhtsa campaign number: 14v683000 (fuel system); however, the part needed to do the repair was not available. The contact believed the manufacturer exceeded a reasonable amount of time. The manufacturer was made aware of the situation. The contact had not experienced the failure. Updated 7/14/15*cn the consumer stated the dealer corrected the problem in late may. Updated 01/29/16.*jb

NoNoN NoneNone20150210

Tl*the contact owns a 2014 infitini qx80. The contact received a recall notification for nhtsa campaign id number: 14v683000 (fuel system, gasoline) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experience a failure.

NoNoN NoneNone20150202

Tl*the contact owns a 2014 infiniti qx80. The contact received a notification for nhtsa campaign id number: 14v683000 (fuel system, gasoline) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.

NoNoN NoneNone20150201

Tl* the contact owns a 2014 infiniti qx80. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NoNoN NoneNone20150131

2014 infiniti qx80. Consumer writes in regards to fuel smell in vehicle and received recall notice. *smd the consumer was informed, the part was not available. *jb

NoNoN NoneNone20150128

Tl* the contact owns a 2014 infiniti qx80. The contact received notification of nhtsa campaign number: 14v683000 (fuel system, gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NoNoN NoneNone20141104

Tl* the contact owns a 2014 infinity qx80. The contact stated that the vehicle was leaking oil from the engine gaskets. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The vin was not available. The failure mileage was 3,000.

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