2020 MERCEDES-BENZ SPRINTER 3500Mercedes-benz Sprinter 3500 2020

Complaint Information: Recalls, Consumer Complaints, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 259038 [USA]: Reduced vehicle control increases the risk of a crash. additionally, the propeller shaft may damage the fuel tank during a crash, causing a leak and increasing the risk of a fire.
    Daimler vans usa, llc (dvusa) is recalling certain 2020 mercedes-benz sprinter and freightliner sprinter vehicles. The connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control.
    dealers will inspect and replace the crossmember as necessary, free of charge. Owner notification letters were mailed april 19, 2024. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3quertr.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 255827 [USA]: A detached partition wall can increase the risk of injury.
    Daimler vans usa, llc (dvusa) is recalling certain 2019-2023 mercedes-benz sprinter and 2019-2021 freightliner sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
    dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed february 16, 2024. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3trewan.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 255798 [USA]: Reduced stability increases the risk of a crash. additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
    Daimler vans usa, llc (dvusa) is recalling certain 2019-2021 mercedes-benz sprinter and freightliner sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
    dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed march 4, 2024. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3rohrah.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 237289 [USA]: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
    Daimler vans usa, llc (dvusa) is recalling certain 2019-2022 mercedes-benz sprinter and 2019-2021 freightliner sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
    dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed may 5, 2023. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3kombaus.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 239078 [USA]: Vehicle rollaway increases the risk of a crash.
    Daimler vans usa, llc (dvusa) is recalling certain 2019-2022 mercedes-benz sprinter and freightliner sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
    dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed february 10, 2023. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's numbers for this recall are 22v2790611, 22v2790612, and 22v2790613.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 195864 [USA]: A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
    Daimler vans usa, llc (dvusa) is recalling certain 2019-2021 freightliner sprinter, mercedes-benz metris, and mercedes-benz sprinter vehicles. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
    the communication module software will be updated through an over-the-air (ota) update, or by a dealer, free of charge. Owner notification letters were mailed october 13, 2022. Owners may contact dvusa at 1-877-762-8267. Dvusa's number for this recall is vs2simkom/vs3simkom.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 205083 [USA]: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
    Daimler vans usa, llc (dvusa) is recalling certain 2019-2021 freightliner sprinter and mercedes-benz sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 111, "rear visibility."
    dealers will update the rearview camera software, free of charge. Owner notification letters were mailed july 20, 2022. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3komrue.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 229962 [USA]: Unintentional vehicle movement can increase the risk of a crash.
    Daimler vans usa, llc (dvusa) is recalling certain 2019-2020 mercedes-benz sprinter and freightliner sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the park 'p' position without the parking brake applied.
    dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed february 11, 2022. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3pa27 eri/ero.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 229352 [USA]: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
    Daimler vans usa, llc (dvusa) is recalling 2019-2021 mercedes benz sprinter and freightliner sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
    dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on august 11, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3drehsel.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 205800 [USA]: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
    Daimler vans usa, llc (dvusa) is recalling certain 2019-2021 mercedes-benz sprinter and freightliner sprinter vehicles. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rear visibility."
    the multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Dvusa issued owners an interim notification on july 23, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3uxpobox.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 229347 [USA]: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
    Daimler vans usa, llc (dvusa) is recalling 2019-2021 mercedes benz sprinter and freightliner sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
    dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on august 11, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3drehsel.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 193599 [USA]: Loose door hinge screws could change the gap between the door and vehicle body, increasing the risk of injury in the event of a crash.
    Daimler vans usa, llc (dvusa) is recalling certain 2020 mercedes-benz sprinter vehicles. The screws for the front door hinges may not have been tightened properly.
    dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed june 18, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3turscha.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 212972 [USA]: A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
    Daimler vans usa, llc (dvusa) is recalling certain 2019-2020 mercedes benz sprinter and freightliner sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
    dvusa will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on may 28, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is nv3letulpx.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 186047 [USA]: A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
    Daimler vans usa, llc (dvusa) is recalling certain 2019-2020 mercedes benz sprinter and freightliner sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 101, "control and displays."
    dvusa will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on may 28, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3dispki.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 191134 [USA]: Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.
    Daimler vans usa, llc (dvusa) is recalling certain 2019-2020 mercedes-benz sprinter and freightliner sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.
    dvusa will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with pnr a 907 994 01 00) at the bearing bracket of brake pedal, free of charge. Dvusa issued owners an interim notification on may 3, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3brebol.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 212744 [USA]: In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.
    Daimler vans usa, llc (dvusa) is recalling certain 2019-2020 mercedes benz sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 226, "ejection mitigation."
    dvusa will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed january 20, 2023. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3schiebt.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 183833 [USA]: A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
    Daimler vans usa, llc (dvusa) is recalling certain 2019-2020 mercedes benz sprinter and freightliner sprinter vehicles equipped with the multimedia system "connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the emergency call (ecall) pop-up window if the ecall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rear visibility."
    dvusa will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began march 5, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3ruecon.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 180314 [USA]: Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
    Daimler vans usa, llc (dvusa) is recalling certain 2016-2020 mercedes-benz metris and 2019-2020 mercedes-benz sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
    dvusa will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on may 5, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vsxhermpos.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 159589 [USA]: Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
    Daimler vans usa, llc (dvusa) is recalling certain 2019-2020 mercedes-benz sprinter and freightliner sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing air to enter the hydraulic brake system.
    dvusa will replace the rear brake calipers, free of charge. Owners notification letters were mailed on january 4, 2022. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3brepb.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 150453 [USA]: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
    Daimler vans usa, llc (dvusa) is recalling certain 2015-2020 mercedes benz sprinter and freightliner sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
    dvusa will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began december 23, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this campaign is nv3letulpe.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 149018 [USA]: Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.
    Daimler vans usa, llc (dvusa) is recalling certain 2020 mercedes-benz sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.
    dvusa will notify owners, and dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began november 24, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3montlau.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 148680 [USA]: A fuel leak can increase the risk of a fire.
    Daimler vans usa, llc (dvusa) is recalling 2019-2020 mercedes benz and freightliner sprinters. The fuel line clamps may loosen and result in a fuel leak.
    dvusa will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. Dvusa issued owners an interim notification on november 9, 2020. The recall began january 19, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3schelle.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall R/2008/136 [UK]: Electronics may not be fully functional
    The full functionality of the vehicles electronics which includes the safety systems cannot be guaranteed. This is a result of incorrect software being transmitted to a number of vehicles.
    recall the vehicles that are likely to be affected to re-perform the software (scn) coding to the control unit.

  • Recall R/2021/242 [UK]: The hydraulic power steering return line hoses may detach at their connection points
    The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions and may cause hydraulic fluid to leak.
    check the return line connections of the power steering and install a screw type clamp at the connection point if needed.

  • Recall R/2021/096 [UK]: The rear brake calliper may leak brake fluid into the housing of the electric parking brake
    The rear brake calliper may leak brake fluid into the housing of the electric parking brake.
    replace the rear brake callipers and update the esp software.

  • Recall R/2021/097 [UK]: A software update of the electronic stability programme (esp) control unit is required
    A software update of the electronic stability programme (esp) control unit is required.
    update the esp control unit software in the affected vehicles.

  • Recall R/2021/098 [UK]: The gear recognition function in the transmission could not function as intended
    The reverse gear light may occasionally be non-functional until the next ignition change or the next engine start.
    update the software responsible for gear recognition on the affected vehicles.

  • Recall R/2021/163 [UK]: The retaining washer on the bolt connecting the brake pedal to its bearing block could come loose
    The retaining washer on the bolt connecting the brake pedal to its bearing block could come loose.
    secure the bearing bracket on the brake pedal by means of an additional retaining ring on the affected vehicles.

  • Recall R/2021/190 [UK]: The behaviour of the emergency call system might not meet specifications
    The behaviour of the emergency call system might not meet specifications.
    update the software of the communication module for the emergency call system on the affected vehicles.

  • Recall R/2020/345 [UK]: On affected vehicles front and rear brake hoses may have sustained an outer cut
    On affected vehicles front and rear brake hoses may have sustained an outer cut.
    check brake hose condition and renew if necessary.

  • Recall R/2021/024 [UK]: The accelerator pedal may not have been mounted on the vehicle in accordance with the specification
    The accelerator pedal may not have been mounted on the vehicle in accordance with the specification.
    check the correct installation of the accelerator pedal on the affected vehicles and if necessary renew it.

  • Recall R/2021/033 [UK]: The rescue cutting line located in the seat box of the driver seat may not be accessible
    The rescue cutting line located in the seat box of the driver seat may not be accessible.
    reposition the rescue loop on affected vehicles.

  • Recall 2021765 [Canada]: Powertrain
    Issue: in certain conditions, the vehicle could roll-away after placing the transmission in the "p" (park) position if the parking brake is not set. Note: you should always follow the parking procedure in the owner's manual, and set the parking brake each time that you park. Safety risk: a parked vehicle that rolls away could create a risk of a crash or an injury. Corrective actions: mercedes-benz will notify owners by mail. The corrective actions for this recall are under development. Once a recall repair is available, mercedes-benz will send you a second notice and advise you to take your vehicle to a dealer to update the electronic stability program (esp) control unit.

  • Recall 2021670 [Canada]: Brakes
    Issue: on one vehicle, the wrong brake discs were installed on the front axle. As result, the brakes could overheat in certain driving conditions and cause reduced braking. Safety risk: reduced braking can cause extended stopping distances and increase the risk of a crash. Corrective actions: mercedes-benz will notify the owner by mail and instruct them to take their vehicle to a dealer to replace the front brake discs.

  • Recall 2021356 [Canada]: Electrical
    Issue: on certain vehicles equipped with front swivel-seats, the wiring harness under the seat may not be properly secured. As a result, the airbag wires could be damaged when the seat is moved. If this happens, the side airbag may not work properly in a crash. This problem could also cause the side airbag to deploy suddenly without a crash. Note: if the wiring to the side airbag is damaged, the srs light will stay on in the instrument cluster. Safety risk: an airbag that does not work properly could increase the risk of injury in a crash. Corrective actions: mercedes-benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the routing of the seat wiring harness. The dealer will add clips or cable ties to properly secure the wiring harness to the seat, if necessary.

  • Recall 2021349 [Canada]: Visual system
    Issue: on certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear. Safety risk: a rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective actions: mercedes-benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the software.

  • Recall 2021305 [Canada]: Structure
    Issue: on certain vehicles, the screws for the front door hinges may not have been tightened to factory specifications. As a result, the front door hinges may not perform as designed in a crash. Safety risk: a door hinge that does not perform as designed could increase the risk of an injury after a crash. Corrective actions: mercedes-benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect and tighten the screws for the front door hinges, as necessary.

  • Recall 2021221 [Canada]: Lights and instruments
    Issue: on certain vehicles, the driver may not be able to dim the lights on the instrument panel to a low level. As a result, light from the instrument panel could cause glare while driving at night. Canadian regulations require that the instrument panel lights can be dimmed to a lower level. Safety risk: glare from bright instrument panel lights could reduce visibility and increase the risk of a crash. Corrective actions: mercedes-benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the vehicle software.

  • Recall 2021216 [Canada]: Steering
    Issue: on certain vehicles, the power steering return hoses may detach at their connection points. If this happens, power steering fluid can leak. This would result in a loss of power steering assist and power steering fluid could leak onto the road. Note: this is an expansion of mercedes-benz recall 4695079 (transport canada recall no. 2020-517). Safety risk: a loss of power steering assist may result in a sudden increase in steering effort, especially at low speeds. This could increase the risk of a crash. A power steering fluid leak could create a road hazard. Corrective actions: mercedes-benz will notify owners by mail and instruct you to take your vehicle to a dealer to check the power steering return hose connections. Dealers will install a clamp at the connection point, if needed.

  • Recall 2020641 [Canada]: Brakes
    Issue: on certain vehicles, the brake caliper may leak brake fluid into the electric parking brake over time. As a result, air could enter the hydraulic brake system. If this happens, the driver may experience a change in brake pedal feel and travel. This can cause reduced brake performance. Note: this recall only affects certain vehicles equipped with an electric parking brake. Safety risk: reduced brake performance could cause extended stopping distances and increase the risk of a crash. Corrective actions: mercedes-benz will notify owners by mail. The corrective actions for this recall are under development.

  • Recall 2020491 [Canada]: Brakes
    Issue: on certain vehicles, the front and rear brake hoses may have been damaged during production. Over time, this could cause the hoses to leak brake fluid. If this happens, brake performance could be reduced and there could be a loss of stability when braking. Note: this problem could cause the brake pedal to 'feel soft' or cause the low brake fluid light to turn on. If you experience either of these symptoms, you should park your vehicle and contact your local mercedes-benz dealer. Safety risk: reduced brake performance can cause extended stopping distances and increase the risk of a crash. Corrective actions: mercedes-benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the brake hoses on the rear and front axles. They will be replaced, if necessary.

  • Recall 2020134 [Canada]: Brakes
    Issue: on certain vehicles, the front brake hoses may contact the fender liners. This could cause damage to the hoses that can result in a brake fluid leak. If this happens, brake performance could be reduced. Note: a brake fluid leak can cause the low brake fluid warning to turn on. Safety risk: reduced brake performance can cause extended stopping distances and increase the risk of a crash. Corrective actions: mercedes-benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the front brake hoses. If the hoses are damaged, they will be replaced. Additionally, the front fenders liners will be cut to prevent future damage.

  • Recall 2022214 [Canada]: Visual system
    Issue: on certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear. Safety risk: a rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective actions: mercedes-benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the rearview camera software.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • Inspect Propshaf - POWER TRAIN: Propeller shaft check strap on the crossmember may not have been installed.
  • News Channel upd - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: News channel update.
  • News Channel upd - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: News channel update.
  • 2024010006 - STRUCTURE: Check par????On wall bolts
  • 2023120018 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Recall information.
  • 2023120017B - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Recall information.
  • 2023120017 - STRUCTURE: Check patrition wall bolts
  • LI46.35-N-076604 - STEERING: Various concerns in relation to electric power steering including rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
  • News Channel Upd - ENGINE AND ENGINE COOLING: Modify interior blower motor fuse layout
  • 22V2790614-2 - ELECTRICAL SYSTEM:SOFTWARE: Software updates.
  • 22V2790614 - ELECTRICAL SYSTEM:SOFTWARE: Software updates.
  • 22V2790613-1 - ELECTRICAL SYSTEM:SOFTWARE: Software updates.
  • 22V2790613 - ELECTRICAL SYSTEM:SOFTWARE: Software updates.
  • 22V2790612-1 - ELECTRICAL SYSTEM:SOFTWARE: Software updates.
  • 22V2790612 - ELECTRICAL SYSTEM:SOFTWARE: Software updates.
  • LI72.10-N-075789 - STRUCTURE: Complaint noise in front door from window regulator when driving. Cause loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy glue in repair pa
  • LI49.20-N-075995 - ENGINE AND ENGINE COOLING: Complaint vehicles with scr generation 4: scr/adbluea? Warning message cannot be reset. Information: all fault codes in adbluea? (scr) control unit have been processed and rectified; however fault code P13DF00 remains active and stored i
  • 2022120009 - POWER TRAIN: Update software - comfort function
  • LI14.30-N-075882 - ENGINE AND ENGINE COOLING: Complaint check engine warning light active. Fault code P300Ca8 or P300Ca9 "hot film mass air flow sensor malfunction" is present in engine control unit. Cause a) in the case of fault P300Ca8: a?? Due to incorrectly installed component
  • LI03.10-N-075843 - ENGINE AND ENGINE COOLING: Complaint engine runs irregularly and it shakes. Indicator lamp lights up. Information: fault codes for injectors and/or combustion misfires may be stored in the cdi control unit: a?? On engine 642 cylinder 6 is affected. A?? On engine
  • LI00.19-N-075749 - ELECTRICAL SYSTEM: Complaint various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause aftermarket can device could be installed into
  • MB Launch NCU-VS - STRUCTURE: (rc)remove power sliding door function
  • LI83.10-N-071291 - VISIBILITY: Complaint various customer concerns of climate control system operating inadequately. Cause stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. Note: if th
  • LI54.71-N-075673 - ELECTRICAL SYSTEM: Complaint distronic and/or active brake assist inoperative after driving for an extended period cause blindness detection of the radar sensor. When driving for extended periods in areas with few or no objects for the radar sensor to det
  • NCU-VS3TU72EST - STRUCTURE:BODY:DOOR: (sc)replace front door check
  • NCU-VS3SIMKOM - ELECTRICAL SYSTEM: (rc)update hermes communication module software
  • NCU-PDV2790613 - LATCHES/LOCKS/LINKAGES: (rc)update park lock function
  • NCU-PDV2790612 - LATCHES/LOCKS/LINKAGES: (rc)update park lock function
  • NCU-PDV2790611 - LATCHES/LOCKS/LINKAGES: (rc)update park lock function
  • LI54.21-N-075296 - ELECTRICAL SYSTEM: Complaint customer purchased pre-owned my18-21 ex-amazon sprinter (sa code z3a) and does not want amazon specific parameterizable special module (psm) functions (driver alert, idle shutdown, radio mute, etc). Important notes: a?? Digita
  • Recall Notificat - ELECTRICAL SYSTEM: (rc)update hermes communication module software
  • Recall Campaign - ELECTRICAL SYSTEM:SOFTWARE: Ecall hermes software update.
  • 2021120009 - ELECTRICAL SYSTEM:SOFTWARE: Software updare.
  • LI72.10-N-074330 - STRUCTURE: Complaint operating unit for window lifter at door is nonfunctional. The problem currently only occurs at the driver's door. Cause triggered by frequently opening and leaving the front doors open or frequently driving with an open window
  • News Channel Upd - ELECTRICAL SYSTEM:SOFTWARE: Update esp software
  • News Channel Upd - ELECTRICAL SYSTEM:SOFTWARE: Update esp software
  • LI49.20-N-073931 - FUEL SYSTEM, DIESEL: Complaint thank you for your continued support of the us emission modification program (emp). We are providing this li to assist you in addressing vehicles that come to your workshop to receive the approved emission modification (aem), but
  • LI01.00-N-074210 - ENGINE AND ENGINE COOLING: Complaint oil loss from engine or visible traces of oil in the engine compartment. Cause to be determined in each possible situation remedy procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder.
  • VSC2021120005 - POWER TRAIN:AXLE ASSEMBLY: Replace front axle brakes
  • LI72.10-N-071190 - STRUCTURE: "front door collides with fender "
  • LI54.22-N-074063 - ELECTRICAL SYSTEM: Various complaints due to aftermarket obdii device installed
  • LI00.30-N-074118 - ELECTRICAL SYSTEM: "the ⿿monitor status this driving cycle (pid 41)⿝ can be displayed as ⿿disabled⿝ in the generic scan tool although no monitor of this group is disabled "
  • LI82.60-N-07178 - ELECTRICAL SYSTEM: "mb audio system - various complaints "
  • LI8285N073463 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: The mbux multimedia system a26/17 only boots up as far as the
  • VSC2021110004 - ELECTRICAL SYSTEM: Update head control unit
  • LI4110N068968 - POWER TRAIN:AXLE ASSEMBLY: 15mph noise on propeller shaft/rear axle.
  • LI0709N0633386 - UNKNOWN OR OTHER: Coolant, vacuum, temperature fault codes.
  • MB VS3DREHSEL In - SEATS: Inspect swivel seat wiring harness routing
  • FTL VS3DREHSEL I - SEATS: Inspect swivel seat wiring harness routing
  • LI20.20-P-073274 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:ENGINE COOLANT HOSES AND FITTINGS: Coolant warning in instrument cluster - leak in coolant line
  • LI82.85-P-068846 - EQUIPMENT ADAPTIVE/MOBILITY: "free browsing, internet access via wi-fi hotspot and internet radio nonfunctional"
  • NV3LETULPX-Inspe - STEERING: Inspect power steering hose clamps
  • VS3DISPKI-Reprog - ELECTRICAL SYSTEM: Reprogram multifunction display
  • VS3BREPB - SERVICE BRAKES, AIR:DISC:CALIPER: Replace rear brake calipers
  • VS3VEHIKEY - EQUIPMENT: Provide and program 2 additional keys
  • 2017030004 - ELECTRICAL SYSTEM: Replace 3rd brake lamp, remove soft top compartment cover to access.
  • V-SC-2020120010 - EQUIPMENT: Replace transfer case
  • V-RC-2020120005 - FUEL SYSTEM, GASOLINE: Inspect fuel hose and clamps
  • Initial NCU - Re - EQUIPMENT ADAPTIVE/MOBILITY: Rear brake calipers
  • V-SC-2020120012 - ENGINE (PWS): Retrofit lock nut on exhaust system
  • V-RC-2020120007 - STEERING: Inspect power steering hose clamps
  • LI54.71-N-072095 - ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR: Various complaints in connection with reversing camera, fault code fr8
  • LI47.50-N-072080 - ENGINE (PWS): Check engine light on and fc P146264 sto- red in engine and fuel pump control units
  • LI14.40-N-072089 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Indicator lamp illuminates in instrument cluster, fault present for adblue
  • LI82.60-N-071781 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Radio hardware fault resulting in inoperative or intermittent controls and operation, replace radio.
  • LI54.21-N-069524 - EQUIPMENT: Veicle cannot be started, various messages in strument cluster, gears can't engage, or ignition can't be switched on. Water entry or condensation on vehicle. Check control units and replace if necessary.
  • V-RC-2020070011v - SEATS: Front swivel seat wiring
  • V-SC-2020080012v - AIR BAGS: Clean srs ecu contacts
  • V-SC-2020070014 - EQUIPMENT:OTHER:LABELS: Noise emissions label
  • NCU-2020080013 - LANE DEPARTURE: Mercedes-benz ag ("mbag"), the manufacturer of mercedes-benz, has determined that on certain my19-21 cla-class, a-class, gla-class and glb-class (118, 177, and 247 platform) vehicles, an increased electrical resistance may occur between t
  • LI82.85-N-071147 - ELECTRICAL SYSTEM: Mbux multimedia system (hu6): center speaker extremely dominant
  • LI82.20-N-071665 - ELECTRICAL SYSTEM: Malfunction of overhead control panel
  • LI54.30-N-071680 - BACK OVER PREVENTION: Retrofitting of reversing camera - help lines/guide- lines are not displayed or are displayed incorrectly
  • LI41.10-N-068968 - SUSPENSION: Noise on propeller shaft/rear axle from approx. 25 mph
  • LI22.10-N-071666 - STRUCTURE: Engine does not start, left engine mount bolt deformed or broken
  • V-RC-2020070011 - SEATS: Inspect front swivel seat wiring
  • Initial NCU - 90 - FUEL SYSTEM, DIESEL: Fuel delivery module
  • LI91.60-N-069828 - AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE: Fault message in display and/or restraint system warning lamp in the instrument cluster illuminates
  • LI82.85-N-070618 - EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT: Mbux multimedia system (connect907 or hu6): fault with central display
  • LI82.85-N-070617 - EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE: Mbux multimedia system (connect907): crash/ malfunction when connected by cable via android auto
  • LI82.85-N-070598 - EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE: Mbux multimedia system (connect907) : hands-free system - volume too low
  • LI72.10-N-071194 - EQUIPMENT: Left and/or right window regulator mount is broken
  • LI54.21-N-069524 - ENGINE (PWS): Diverse messages in instrument cluster, ve- hicle fails to start, gears cannot be engaged
  • LI46.00-N-069137 - FUEL SYSTEM, GASOLINE: Power steering hose updated repair method
  • LI41.10-N-071526 - POWER TRAIN:DRIVELINE:DRIVESHAFT: Humming, droning noises and/or vibrations in propeller shaft
  • LI41.10-N-068968 - POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT: Noise from propeller shaft/rear axle from approx. 25 mph
  • LI14.20-N-071638 - ENGINE AND ENGINE COOLING: Engine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (egr system) or in charge air system
  • LI82.70-P-071024 - EQUIPMENT:ELECTRICAL: The mobile phone address book is not transferred completely to the multimedia system (comand or mbux). In some cases, the call list shows just the telephone numbers but no names. The problem only occurs in conjunction with the iphone and s
  • LI54.30-N-071375 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Speed limit assist display in the instrument cluster and mbux navigation display shows incorrect speed as compared to actual roadway speed limit. Parameterization of the multifunction camera control unit 1. Verify customer complaint in th
  • LI28.19-N-071366 - ELECTRICAL SYSTEM: At times, all-wheel drive and/or gear reduction cannot be switched on or off. Engagement is sporadic or erroneous. Unfavorable position of transfer case absolute sensor (turning angle sensor) (b57). Update software of transfer case contro
  • LI80.50-N-069566 - EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES: Anti-theft alarm system (ata) operates without obvious cause.
  • LI82.70-N-071004 - EQUIPMENT:ELECTRICAL: The mobile phone address book is not transferred completely to the multimedia system (comand or mbux). In some cases, the call list shows just the telephone numbers but no names. The problem only occurs in conjunction with the iphone and s
  • LI03.10-N-071148 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: Engine runs irregularly and shakes. Check engine lamp lights up. Information: fault codes for injectors and/or combustion misfires may be stored in the cdi control unit: ? On engine 642 cylinder 6 is affected. ? On engine 651 cylinder 2
  • LI82.85-N-070618 - EQUIPMENT:ELECTRICAL: 1. During the journey, the audio/comand display (a40/8) temporarily goes dark. 2. The audio/comand display (a40/8) is permanently dark. 3. Vertical or horizontal stripes on the display. 4. Sporadic failure of the touchscreen function on
  • LI82.85-N-071147 - EQUIPMENT:ELECTRICAL: The customer complains that the volume of the center speaker is predominantly louder than the other speakers. The volume cannot be adjusted/adapted.
  • LI82.85-N-070598 - ELECTRICAL SYSTEM:SOFTWARE: The driver does not understand the person he/she is speaking to because the volume of the hands-free system is too low. Volume in the sources menu of the mbux multimedia system control unit (a26/17) is already set to maximum. The problem be
  • LI83.10-N-071291 - EQUIPMENT:MECHANICAL: Fault code B105C07 the actuator motor for the air recirculation flap has a malfunction. There is a mechanical fault current and stored in the aac and / or B113600 the measurement run for actuator motors for air flaps has a malfunction.
  • Initial NCU - 90 - SEATS: Swivel seat mercedes-benz ag (mbag), the manufacturer of mercedes-benz and freightliner vans, has determined that on certain sprinter vehicles from platform 907 (vs30) that are equipped with front swivel-seats, the electric cables in t
  • LI83.10-N-070782 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: Climate control blower motor nonfunctional
  • LI82.62-P-067526 - EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES: Burmeister high-end 3d surround: speakers may temporarily not emit sound
  • LI82.85-N-070616 - EQUIPMENT: Mbux multimedia system: commissioning problem - no pin code available in vedoc
  • LI82.85-N-070458 - EQUIPMENT:ELECTRICAL: Mbux multimedia system: linguatronic does not operate correctly, the other party hears an echo of themselves when telephoning, infotainment outputs are only audible from one speaker (ntg6)
  • LI82.85-N-070395 - EQUIPMENT: Mbux multimedia system: various problems (ntg6)

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • P13DF [1] P13DF
  • P300C [1] P300C
  • P1462 [1] Evap Emission Control Sys Leak Detected (Gross Leak/No Flow)
  • B1136 [1] B1136
  • B105C [1] B105C
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20201216

2020 mercedes benz sprinter 3500. Consumer writes regarding a defective backup camera and lane watch. *ld the consumer stated the back up camera/lane watch was unable to be seen in the daylight, the upper door lock was inoperative, the kitchen faucet leaked. The tv needs to be replaced. The mirrors were insufficient in allowing the consumer to view what is being towed. The camera/radio would not turn off, but this was repaired. *js

NoNoN NoneNone20201215

2020 mercedes benz sprinter 3500. Consumer writes regarding a defective backup camera and lane watch. *ld the consumer stated the back up camera/lane watch was unable to be seen in the daylight, the upper door lock was inoperative, the kitchen faucet leaked. The tv needs to be replaced. The mirrors were insufficient in allowing the consumer to view what is being towed. The camera/radio would not turn off, but this was repaired. *js

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