2011 Mazda Cx-9 2wdMazda Cx-9 2wd 2011

Vehicle Details: Recalls, Fuel Economy, Emissions, Investigations, Consumer Complaints, Decoded VIN Details, Service Bulletins

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Below you will find all available information on the 2011 Mazda Cx-9 2wd.
The vehicle is described as a Front-Wheel Drive Sport Utility Vehicle - 2WD Station Wagon (excluding van and truck based).

ManufacturerKnown WMI(s)Fuel Type
MazdaRegular
City MPGHighway MPGCO2 emissions
17 MPG24 MPG467.73 g/mile
Mazda VIN Decoder

Use the box here to look up VINs from Mazda as well as other manufacturers

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Frequently Asked Questions
  • What is the MPG of a 2011 Mazda Cx-9 2wd?
     - The 2011 Mazda Cx-9 2wd has an EPA estimated city efficiency of 17 MPG and an estimated highway efficiency of 24 MPG.
  • What is the fuse box diagram for the 2011 Mazda Cx-9 2wd?
     - Fuse box diagrams for the 2011 Mazda Cx-9 2wd can be found here
  • What is the annual fuel cost for the 2011 Mazda Cx-9 2wd?
     - EPA estimated annual fuel cost for the 2011 Mazda Cx-9 2wd is $2850.
  • Where is the 2011 Mazda Cx-9 2wd produced?
     - The 2011 Mazda Cx-9 2wd is produced in Hiroshima, Japan.
  • Are there recalls for the 2011 Mazda Cx-9 2wd?
     - There are 5 recall(s) for the 2011 Mazda Cx-9 2wd, additional information is below.
  • What is the GVWR of a 2011 Mazda Cx-9 2wd?
     - The 2011 Mazda Cx-9 2wd has a GVWR of Class 1D: 5,001 - 6,000 lb (2,268 - 2,722 kg) lbs.
Available Engine & Drive Classes
  • 3.7L 6 cylinder 6-speed automatic with select shift
NHTSA Mandated Recalls
  • Recall 145310 [USA]: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

  • Recall 122118 [USA]: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

  • Recall 112292 [USA]: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.

  • Recall 2018585 [Canada]: Airbag

  • Recall 2015323 [Canada]: Suspension

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

NHTSA Submitted Mechanical & Emissions Details
  • Automatic (S6) Front-Wheel Drive Cx-9 2wd

    Description Data
    Engine cylinders6
    Engine displacement in liters3.7
    TransmissionAutomatic (S6)
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-4500
    Description Data
    Annual petroleum consumption in barrels for fuel type 115.6584
    City mpg for fuel type 1,17
    Unrounded city mpg for fuel type 1,16.8906
    Combined mpg for fuel type 1,19
    Unrounded combined mpg for fuel type 1,19.3969
    Engine cylinders6
    Engine displacement in liters3.7
    Drive axle typeFront-Wheel Drive
    EPA model type index12
    Annual fuel cost for fuel type 1 ($)2850
    Fuel type with fuel type 1 and fuel type 2 (if applicable)Regular
    Fuel type 1. for single fuel vehicles, this will be the only fuel. for dual fuel vehicles, this will be the conventional fuel.Regular Gasoline
    Highway mpg for fuel type 1,24
    Unrounded highway mpg for fuel type 1,23.6941
    Vehicle record id30746
    Model name (carline)Cx-9 2wd
    Has my mpg data; see yourmpgvehicle and yourmpgdrivervehicleY
    If true, this vehicle operates on a blend of gasoline and electricity in charge depleting modefalse
    TransmissionAutomatic (S6)
    Unadjusted city mpg for fuel type 121.0493
    Unadjusted highway mpg for fuel type 133.1807
    EPA vehicle size classSport Utility Vehicle - 2WD
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-4500
    Date the vehicle record was created (iso 8601 format)Tue Jan 01 00:00:00 EST 2013
    Date the vehicle record was last modified (iso 8601 format)Mon Sep 26 00:00:00 EDT 2016
Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • SA-011-24 - STEERING: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
  • SA-032-23a - ENGINE AND ENGINE COOLING: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
  • 02-003-23 - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • SA-039-23a - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-039-23 - STRUCTURE: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-032-23 - ENGINE AND ENGINE COOLING: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
  • 09-016-23 - ELECTRICAL SYSTEM: Speedometer replacement procedure
  • SA-075-22 - ELECTRICAL SYSTEM: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
  • 02-004-22a - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • SA-008-22a - STRUCTURE: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • 09-024-22 - ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer.
  • 01-006-22 - ELECTRICAL SYSTEM: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in st
  • 0901316 - ELECTRICAL SYSTEM:ADAS:BLINDSPOT:WARNING:LAMP: Excessive condensation or water within the headlamp assembly caustion
  • 0900916 - ELECTRICAL SYSTEM: Handsfree bluetooth module and/or text messaging troubleshooting procedure
  • 0900316 - EXTERIOR LIGHTING:FOG LIGHTS: Condensation/fog in front and rear combination lights
  • 0800116 - AIR BAGS: Passenger fairbag deactivation (pad) indicator light illumination
  • 0102415 - EQUIPMENT: Usual rattle/buzz type noise from presilencer
  • 0101015 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: Noise from fuel tank insulator some vehicles may exhibit an unusual noise while driving the vehicles the noise may be caused by a broken fuel tank (b) insulator (a) that is haning down and contacting the propeller shaft.
  • 0100816 - EQUIPMENT ADAPTIVE/MOBILITY: Engine coolant leak from lower radiator hose some vehicles may exhibit an engine coolant leak (a) between the lower radiator hose (b) and the thermostat housing
  • 0100516 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Battery test procedure requirements using the gr81291
  • 0100116 - ELECTRICAL SYSTEM: Engine start /stop procedure with room fuse removed
  • 0000216 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda guidelines for factory scheduled maintenance
  • 02-004-22 - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • 01-003/22 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : The mazda dca-8000 is required for all warranty battery testing. If the mazda dca-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to test
  • SA-014-22 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Accessory instructions can be found on onemazda under dealer resources - parts & accessories.
  • SA-008-22 - STRUCTURE: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • 00-001-22 - POWER TRAIN: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
  • 05-002-21-3854 - POWER TRAIN: Automatic transmission/transaxle cooler and lines flushing procedure: automatic transaxle/transmission (a/t) oil cooler and lines must be power flushed completely before an overhauled or replacement a/t is installed (except skyactiv-drive)
  • 01-006-21-3779b - ELECTRICAL SYSTEM: Battery maintenance: this service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost.
  • MT-003-21 - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:OIL COOLER: Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:
  • MT-002-21a - FUEL SYSTEM, OTHER: Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include e10 and e85. E10: a blend of 10% ethanol and 90% gasoline. E85: a blend of
  • MT-002-21 - POWER TRAIN: Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include e10 and e85. E10: a blend of 10% ethanol and 90% gasoline, e85: a blend of
  • 01-006-21-3779a - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • 09-025-21-3824 - EQUIPMENT: This service bulletin provides information regarding the proper use of the driverâ¿¿s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided w
  • SA-040-21 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-041-21 - EQUIPMENT: Accessory instructions can be found on onemazda under dealer resources - parts & accessories. The links provided below can be used for quick access: for 2016 models and newer: note: instructions are found under the "attachments" section onc
  • MT-003-21 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflecti
  • SSPB3 - AIR BAGS: Subject: ** update** - takata inflator special service program (extended warranty) special service program sspb3: in december 2017 special service program sspb3 - takata inflator extended warranty was announced. The extended warranty was a
  • MT-002-21 - EQUIPMENT: When programming a key or installing a genuine mazda accessory remote engine start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the start/stop engin
  • MT-001-21 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • MT-001-21 - ELECTRICAL SYSTEM: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • MT-017-17 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft
  • 01-006-21-3779 - ELECTRICAL SYSTEM: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • 01-005-21-3778 - ELECTRICAL SYSTEM: The mazda dca-8000pm is required for all warranty battery testing. If the mazda dca-8000pm is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to t
  • 09-002-21-3770 - EQUIPMENT: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer
  • 07-001-21-3775 - EQUIPMENT: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is
  • 00-001-21-3768 - WHEELS: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manu
  • SSP92 - EQUIPMENT: Abnormal noise & oil leak from power transfer unit warranty extension program - special service program (ssp) 92 extended.
  • 09-018-17 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.
  • 05-009-16 - POWER TRAIN: Engine surge and/or shift shock. Some vefhicles may experience one or more of the following concerns: * engine surging c oncern when the vehicle is driven up hill with the cruise control on. * shift shock when shifting from n, r or from p
  • MTI_1032 - EQUIPMENT: Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack.
  • MTI_1031 - ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE: Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.
  • MTI_1111 - EQUIPMENT: When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other ve
  • MTI_1034 - UNKNOWN OR OTHER: This article provides hvac heater/defroster operating tips using mode selector dial. This includes the use of intermediate positions.
  • 09-017-16-3169 - STRUCTURE: Some vehicles may exhibit a rattle noise and/or wind noise from the front door glass area while driving the vehicle. This is caused by a deformed glass run channel (a). The deformed area is located at the upper rear corner of the run channe
  • 02-009-16-3155 - STEERING: Some customers may complain that the steering wheel is off center more than 3" even when driving straight on a flat road.
  • 09-004-17 - STRUCTURE:INTERIOR PANELS:SUN VISOR: Driver and/or passenger sunvisors drop by themselves
  • MT-005-20 - ENGINE AND ENGINE COOLING: Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: engine oil consumption inspection guideline 1. R
  • 09-036-20-3756 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit a connectivity master unit (cmu), a bluetoothÿ® hands-free unit or text messaging related concerns. To improve the handling of bluetoothÿ® hands-free and/or text messaging customer concerns, mazda created a sp
  • SA-068-20 - EQUIPMENT ADAPTIVE/MOBILITY: The infotainment screen displays a warning message "a program cannot be read. Please consult to a dealer" after battery replacement. ÿ¯ÿ¿ÿ· kam reset does not correct the concern. ÿ¯ÿ¿ÿ· the navigation map disc cannot be ejected
  • MT-002-20 - WHEELS: New carb regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including mazda dealerships) in california effective september 1, 2010.
  • MT-001-20 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • 09-006-20-3673a - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda paint warranty guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  • 00-001-20-3689 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manu
  • 09-006-20-3673 - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the mazda pocket paint guide are available for order on mazda e-
  • 09-003-20-3671 - EQUIPMENT: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealerâ¿¿s responsibility
  • 04-001-20-3672 - SERVICE BRAKES, HYDRAULIC: Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 02-002-20-3651 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • MT-002-19 - EQUIPMENT: If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine
  • 07-002-19-3616a - EQUIPMENT ADAPTIVE/MOBILITY: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is
  • MT-003-19 - ENGINE AND ENGINE COOLING: Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:
  • MT-002-19 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE: If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine
  • SA-021-19a - EQUIPMENT: Some vehicles may experience a clock failure after a battery disconnect. The clock shows dotted lines and cannot be reset. Mazda is aware of this issue and is working on a permanent solution. Perform interim repair procedure. This service a
  • 07-002-19-3616 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is
  • SA-029-19a - EQUIPMENT: The database error discovered with ids 114.00-114.02 release has been fixed with ids 114.04 release and is now available for download.
  • SA-029-19 - EQUIPMENT: Due to a database error discovered with ids 114.00-114.02 release (which affects recall 3719f), it will be necessary to uninstall ids 114 and install ids 113.00 and 113.06 update. The recall can be performed after removing ids 114 and insta
  • SA-021-19 - EQUIPMENT: Some vehicles may experience a clock failure after a battery disconnect. The clock shows dotted lines and cannot be reset. Mazda is aware of this issue and is working on a solution. Do not perform any vehicle repairs at this time. This serv
  • SA-013-19 - EQUIPMENT: Mazda ids inoperative with vcm-ii license expiration message - if you encounter an ids inoperative problem with vcm-ii license expiration message, follow the instructions below: 1. Click here to download the resetting tool to your pc deskto
  • 00-003-19-3583 - EQUIPMENT: In support of the new mrt distribution, mazda will ship to dealers a new dual purpose diagnostic leak detector beginning march, 2019. Training videos will be posted to mgss shortly and workshop manual procedures will be revised gradually.
  • 09-003-19-3555a - EXTERIOR LIGHTING:TAIL LIGHTS: Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
  • SA-004-19 - ENGINE (PWS): Some customers may complain of a check engine light on while driving the vehicle. If dtcs P2A04:00, P2272:00 and/or other dtcs are found during diagnosis, follow the repair procedure below. P2A04:00 - ho2s (lh) circuit range/performance, p2
  • MT-012-18 - STRUCTURE:BODY: If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a hunter gsp9700 or equivalent balance machine. If your dealer does not have a gsp9700 or
  • 09-009-19-3566 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealer's responsibility to co
  • 09-007-19-3564a - EQUIPMENT: Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth hands-free unit or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special s
  • 09-007-19-3564 - EQUIPMENT: Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth hands-free unit or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special s
  • 09-005-19-3562 - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the mazda pocket paint guide are available for order on mazda e-
  • 09-004-19-3543 - EQUIPMENT: Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to dag exchange central (mxconne
  • 09-003-19-3555 - EXTERIOR LIGHTING: Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
  • 09-002-19-3554 - EQUIPMENT ADAPTIVE/MOBILITY: This service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with pro
  • 09-001-19-3553 - EQUIPMENT: When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/replacement sat radio id as so
  • 08-001-19-3544 - AIR BAGS: This information is provided to help address passenger airbag deactivation (pad) indicator illumination concerns during vehicle service.
  • 04-001-19-3556 - SERVICE BRAKES, AIR: Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th
  • 02-004-19-3574 - STEERING: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 02-002-19-3546 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • 02-001-19-3550 - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • 01-005-19-3548 - ENGINE AND ENGINE COOLING: Some vehicles may exhibit the check engine light on with dtc P0456 stored in the pcm memory. P0456: evap system leak detected (very small leak). The concern is most likely the result of the customer not getting the fuel cap completely close
  • 01-004-19-3558 - ENGINE AND ENGINE COOLING: On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not a
  • 01-002-19-3552 - ELECTRICAL SYSTEM: The mazda gr8-1291 is required for all warranty battery testing. If the mazda gr8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to test
  • 01-001-19-3551 - ELECTRICAL SYSTEM: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • 00-002-19-3561 - BRAKES (PWS): Mazda north american operations has approved an additional on-car brake lathe as an option for mnao authorized equipment. The pro-cut on-car brake lathe has been added to the mnao authorized equipment program. Note: accu-turn is still an ap
  • 00-001-19-3560 - EQUIPMENT: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's man
  • 04-002-19-3545 - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 09-034-18-3430a - EQUIPMENT: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealer's responsibility to co
  • 09-020-18-3458b - EQUIPMENT:ELECTRICAL: Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth hands-free unit or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special s
  • 09-014-18-3443a - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the mazda pocket paint guide are available for order on mazda e-
  • 00-003-18-3480a - EQUIPMENT: Mazda north american operations has approved an additional on-car brake lathe as an option for mnao authorized equipment. The pro-cut on-car brake lathe has been added to the mnao authorized equipment program. Note: accu-turn is still an ap
  • 00-001-18-3446a - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's man
  • 01-016-18-3522 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not a
  • RF-18-03 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE: Exhaust pipe gasket open end: there has been some concern with the open end of hoop design being considered a defect in the gasket for p/n aj17-40-305. The end of this ?Hoop? Is intentionally modified to press fix the gasket on the exhaust
  • MT-004-18 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • 09-034-18-3430 - VEHICLE SPEED CONTROL: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealer's responsibility to co
  • MT-004-18 - EQUIPMENT: Electrical concern and/or multiple dtc's due to aftermarket device: if you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual
  • 02-003-18-3501 - WHEELS: Some vehicles may have aluminum alloy type wheel(s) with one of the following paint damage conditions shown in the sample photos below. The damage extends to the front surface of the aluminum wheel partly or entirely.
  • 09-020-18-3458a - EQUIPMENT: Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth hands-free unit or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special s
  • 09-025-18-3479 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to dag exchange central (mxconne
  • 09-023-18-3475 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/replacement sat radio id as so
  • 02-010-18-3477 - STEERING: STEERING WHEEL/HANDLE BAR: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 01-013-18-3478 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: Some vehicles may exhibit the check engine light on with dtc P0456 stored in the pcm memory. P0456: evap system leak detected (very small leak)the concern is most likely the result of the customer not getting the fuel cap completely closed
  • 00-003-18-3480 - BRAKES (PWS): Mazda north american operations has approved an additional on-car brake lathe as an option for mnaoauthorized equipment. The pro-cut on-car brake lathe has been added to the mnao authorizedequipment program.Note: accu-turn is still an appro
  • 09-020-18-3458 - EQUIPMENT:ELECTRICAL: Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special service and parts exchange program as
  • 08-001-18-3457 - AIR BAGS: This information is provided to help address passenger airbag deactivation (pad) indicator illumination concerns during vehicle service.
  • 07-002-18-3432 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/cevaporator/cooling unit which is c
  • 05-001-18-3453 - EQUIPMENT: Always be sure to use the correct automatic transmission fluid when replacing atf. Using the wrong atf may cause shift quality complaints or may even damage the transmission. Note: atf m-v (type m5) is not the same fluid as merconv or merc
  • 04-004-18-3468 - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 04-003-18-3455 - ENGINE AND ENGINE COOLING: Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th
  • 02-008-18-3467 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • MT-004-18 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft
  • 02-006-18-3449 - SUSPENSION:REAR:SHOCK ABSORBER: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • 01-009-18-3452 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: The mazda gr8-1291 is required for all warranty battery testing. If the mazda gr8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to test
  • 01-008-18-3451 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • MT-003-18 - EQUIPMENT: The workshop manual has two-different airbag procedures, one for standard deployment and one for two-step deployment. Standard deployment is for mexico spec vehicles and two-step deployment is for us and canadian spec vehicles.
  • SA-004-18 - ENGINE (PWS): Ome customers may complain of a check engine light on while driving the vehicle. If dtcs P2A04:00, P2272:00 and/or other dtcs are found during diagnosis, follow the repair procedure below. P2A04:00 - ho2s (lh) circuit range/performance, p2
  • 09-019-18-3450 - EQUIPMENT ADAPTIVE/MOBILITY: This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with p
  • 09-014-18-3443 - STRUCTURE: When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  • 09-011-18-3448 - EXTERIOR LIGHTING:TAIL LIGHTS: Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
  • 00-001-18-3446 - EQUIPMENT: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
  • 02-008-17-3354b - SUSPENSION:REAR:SHOCK ABSORBER: Some vehicles may experience a knocking noise from the front and/or rear shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of shock absorber, resulting in fluid seepage. To eli
  • 02-008-17-3354a - SUSPENSION:FRONT:SHOCK ABSORBER: Some vehicles may experience a knocking noise from the front shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of front shock absorber, resulting in fluid seepage. To eliminate
  • 02-008-17-3354 - SUSPENSION:FRONT:SHOCK ABSORBER: Some vehicles may experience a knocking noise from the front shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of front shock absorber, resulting in fluid seepage. To eliminate
  • SA-068-17 - AIR BAGS: Stopper plates for air bag module connectors have been established as new service parts. When removing the connector (1) to the air bag module (2), make sure to first lift the stopper plate (3) carefully using a flathead screwdriver (but do
  • 09-001-17-3296b - STRUCTURE: When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including o-ring), seals and covers are present and correctly installed. In most cases you will
  • 09-035-17-3080 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealer?S responsibility to co
  • 09018173351 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer
  • SSP93 - SERVICE BRAKES, AIR: Mazda motor corporation is extending the warranty coverage for specific repairs for vacuum power brake booster units on 2007-2013 cx-9 vehicles produced from october 24, 2006 through april 26, 2013. The warranty for this repair will be exte
  • SSP92 - POWER TRAIN: Mazda motor corporation is extending the warranty coverage for power transfer unit (ptu) replacement on certain 2010-2014 cx-9 vehicles with awd and produced from july 28, 2009 through december 2, 2013. The warranty for this repair will be
  • SSP92 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : In relation to on-going warranty extension program ssp92 (effective from april 2014), which extended the warranty coverage for power transfer unit (ptu) replacement on certain 2010-2014 cx-9 vehicles with awd, mazda motor corporation has d
  • SA-061-17 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: In an effort to achieve a higher level of customer experience and retain the value of mazda's vehicles, mnao warranty operations is 2017 mazda north american operations, u.S.A. Allowing all mazda dealers to utilize a third party, specmo en
  • SA-055-17 - LANE DEPARTURE: BLIND SPOT DETECTION: Blind spot monitoring (bsm) system frequently asked questions (faq)
  • 09-008-17-3324 - EXTERIOR LIGHTING:HEADLIGHTS: Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Damage caused by using these cleaners is not covered by mazda's new vehicle limit
  • 04-004-13-2853 - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 02-009-13-2854 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • 01-027-13-2836a - ENGINE (PWS): Some vehicles may experience mil illumination with dtc P219A:00 and/or P219B:00 stored in pcm memory. The dtcs may be caused by abnormal electrical noise within the engine harness of certain vehicles. To elimi-nate this concern, separate th
  • 08-001-13-2859 - AIR BAGS: This information is provided to help address passenger airbag deactivation (pad) indicator illumination con-cerns during vehicle service.
  • 04-004-16-3160 - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 09-013-16-3161 - EQUIPMENT: When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are resent and correctly installed. In most cases you will find that the bulb seal no. 1 (a) or
  • 02-002-16-3124 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • 01-010-15-3040A - FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY: Some vehicles may exhibit an unusual noise while driving the vehicle. The noise may be caused by a broken fuel tank (b) insulator (a) that is hanging down and contacting the propeller shaft. The rivets (c) may break when a load occurs. The
  • 01-024-15-3110 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit an unusual rattle/buzzing type noise from the presilencer when driving at approximately 1800 rpm. The lower (rear-side) of the pre-silencer may be thermally deformed due to insufficient rigidity (fewer weld spots).
  • 03-007-15-3091 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: Some vehicles may experience vibration during acceleration and/or noise coming from the rear of the vehicle. Due to environmental heat and heat from the exhaust system, the rear differential mounting rubber may become hardened and cracked,
  • 09-030-15-3073 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to dag exchange central (mxconn
  • 01-008-15-3045 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some vehicles may exhibit the check engine light on with dtc P0456 stored in the pcm memory. P0456: evap system leak detected (very small leak) the concern is most likely the result of the customer not getting the fuel cap completely clos
  • 09-017-15-3023 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some customers may notice the power window(s) are either noisy or completely inoperative while operating the power window switch. This may be due to the power window motor gear having chipped or damaged teeth. To eliminate this concern, the
  • 01-010-15-3040 - FUEL SYSTEM, OTHER: Some vehicles may exhibit an unusual noise while driving the vehicle. The noise may be caused by a broken fuel tank (b) insulator (a) that is hanging down and contacting the propeller shaft. The rivets (c) may break when a load occurs. The
  • 01-008-16-3162 - ENGINE (PWS): Some vehicles may exhibit an engine coolant leak (a) between the lower radiator hose (b) and the thermostat housing (c). The lower radiator hose has been modified to improve sealing performance.
  • 09-015-16-3163 - ELECTRICAL SYSTEM:SOFTWARE: Some customers may complain that incoming calls always display the first name of the phonebook / contact list. This concern may be caused by the bluetooth module software.
  • 09-038-15-3080 - LATCHES/LOCKS/LINKAGES:DOORS:LATCH: Some customers may complain that the doors do not lock / unlock when pressing the request switch. This may be caused by a torn or cracked request switch rubber button (a). The rubber surface of the request switch may become gradually worn o
  • 09-017-16-3169 - STRUCTURE:BODY:DOOR : Some vehicles may exhibit a rattle noise and/or wind noise from the front door glass area while driving the vehi-cle. This is caused by a deformed glass run channel (a). The deformed area is located at the upper rear corner of the run chann
  • 02-009-16-3155 - STEERING: STEERING WHEEL/HANDLE BAR: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 05-001-16-3128 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Always be sure to use the correct automatic transmission fluid when replacing atf. Using the wrong atf may cause shift quality complaints or may even damage the transmission.Note: atf m-v (type m5) is not the same fluid as merconv or merc
  • 09-003-16-3130 - EXTERIOR LIGHTING:TAIL LIGHTS: Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/tail-light) combination lights. The recent new models have been fitted with a clear lens which can cause the symp-tom to be more noticea
  • 01-003-15-3014 - EQUIPMENT: Use the following repair procedure to minimize the need to replace the catalyst converter/exhaust pipe when removing oxygen sensors and/or air fuel ratio sensors.
  • 03-005-15-3016 - EQUIPMENT ADAPTIVE/MOBILITY: If replacement of the right side (rh) transfer oil seal (a), and transfer dust seal (b) are necessary, use the following repair procedure to install the new oil seals.
  • 01-006-15-3039 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some vehicles may experience mil illumination with dtc P219A:00 and/or P219B:00 stored in pcm memory. The dtcs may be caused by abnormal electrical noise within the engine harness of certain vehicles. To eliminate this concern, separate the
  • 06-003-14-2984 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit an abnormal steering feel and/or noise while driving the vehicle in freezing tempera-tures, however, there is no loss of steering control.This may be due to oil seepage from the power steering oil pump pressure swi
  • 04-001-15-3053 - SERVICE BRAKES, HYDRAULIC:FLUID: Some vehicles may exhibit brake fluid seepage from the brake master cylinder reserve tank cap. The upper surface of the reserve tank may appear dusty or dirty where the brake fluid seepage has occurred. This concern may be caused by a decre
  • 01-012-15-3052 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some vehicles may experience a lack of power and the wrench light comes on with dtcs P0123 / P0222 stored in memory. Wrench light: powertrain malfunction / reduced power warning light dtc: P0123:00 tp sensor no.1 circuit high input. Dtc
  • 02-004-14-2976 - STEERING: STEERING WHEEL/HANDLE BAR: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road. Follow steering wheel alignment procedure.
  • 05-001-14-2876B - ENGINE (PWS): Some vehicles may experience one or more of the following concerns:engine surging concern when the vehicle is driven up hill with the cruise control on.Shift shock when shifting from n, r or from p to d.Shift shock when down shifting fro
  • 09-049-14-2980 - EXTERIOR LIGHTING:HEADLIGHTS: When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are present and correctly installed. In most cases you will find that the bulb seal no. 1 (a) or
  • 05-010-14-2960 - EQUIPMENT: Some customers may experience difficulty moving the selector lever out of p range after the vehicle has been parked overnight in extremely cold temperatures (i.E. Below freezing). The selector lever movement may return to normal after run
  • 09-039-14-2923 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as
  • 09-034-14-2956 - EQUIPMENT ADAPTIVE/MOBILITY: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer.Note:mazda vehicles are manufactured with tamper-proof speedometers.When a speedometer is replaced, the new speedometer will read zero
  • 01-014-14-2932 - ENGINE (PWS): Some vehicles may exhibit the check engine light on with dtc P0456 stored in the pcm memory. P0456: evap system leak detected (very small leak) the concern is most likely the result of the customer not getting the fuel cap completely close
  • 09-027-14-2935 - EQUIPMENT ADAPTIVE/MOBILITY: This service bulletin provides information regarding the proper use of the drivers floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with p
  • 00-002-14-2936 - EQUIPMENT: Mazda north american operations received many requests from our dealers asking us to approve additional on-car brake lathes as an option for mnao authorized equipment. Due to your feedback and after evaluating a few on-car brake lathes, we
  • 05-001-14-2876A - ENGINE (PWS): Some vehicles may experience one or more of the following concerns:engine surging concern when the vehicle is driven up hill with the cruise control on.Shift shock when shifting from n, r or from p to d.Shift shock when down shifting fro
  • 00-001-14-2912 - EQUIPMENT ADAPTIVE/MOBILITY: In support of the 2007-14 cx-9, mazda will ship to all dealers one (1) new special service tool (sst). The sst will be shipped automatically by mazdas tool vendor snap-on tools during the month of april 2014, and com-pleting in may 2014.Th
  • 09-023-14-2924 - EQUIPMENT: Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.When you encounter a customer with this concern, first verify the condition when the customer
  • 04-004-14-2926 - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 09-012-14-2891 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/ replacement sat radio id as s
  • 05-001-14-2876 - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM): Some vehicles may experience one or more of the following concerns: engine surging concern when the vehicle is driven up hill with the cruise control on. Shift shock when shifting from n, r or from p to d. Shift shock when down shifti
  • 04-002-14-2879 - SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT: Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th
  • 09-007-14-2878 - EXTERIOR LIGHTING:FOG LIGHTS: Some customers may complain of condensation/fog inside the front or rear combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the perform
  • 09-039-13-2852 - SEATS: Some vehicles may exhibit a chattering noise and the driver-side seat lift cannot be adjusted because the lock plate guide comes off the guide cam when operating the lift. If the lift lever is then operated with the lock plate guide off, th
  • 00-004-12-2741 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owners manu
  • 09-046-12-2744 - LIGHTING (PWS): Some customers may complain of condensation/fog inside the front or rear combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the perform
  • 09-044-12-2723 - VISIBILITY:REARVIEW MIRRORS/DEVICES: Some vehicles may exhibit a vibration on the driver-side rear view mirror (a) when driving on a rough road or highway. The mirror vibration may get worse when vehicle speed is over 65mph (105km/h). During these conditions, customers may com
  • 01-026-12-2731 - EQUIPMENT: Some vehicles may exhibit an unusual rattle/buzzing type noise from the presilencer when driving at approximately 1800 rpm.
  • 03-001-12-2625A - TIRES: Some vehicles may experience the front tire spinning and/or 4wd/dsc light flashes with no dtcs stored when driving uphill or taking off from a stop using hard acceleration.
  • 09-013-12-2649A - EQUIPMENT:ELECTRICAL: Some bose audio equipped vehicles may exhibit noise from the speakers when using a bluetooth enabled device, regardless of sound level. However, the noise does not occur when using a portable audio device that is connected to the vehicles
  • 07-002-13-2842 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is
  • 01-027-13-2836 - EQUIPMENT: Some vehicles may experience mil illumination with dtc P219A:00 and/or P219B:00 stored in pcm memory. The dtcs may be caused by abnormal electrical noise within the engine harness of certain vehicles. To elimi-nate this concern, separate th
  • 09-028-12-2701B - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : The multi information display (mid) and navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source. Please contact the appropriate source by referring to the following tables.
  • 02-004-13-2770B - STEERING: STEERING WHEEL/HANDLE BAR: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 01-017-13-2802 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some vehicles may experience a lack of power and the wrench light comes on with dtcs P0123 / P0222 stored in memory.Wrench light: powertrain malfunction / reduced power warning light dtc: P0123:00 tp sensor no.1 circuit high input. Dtc:
  • 09-018-13-2803 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer
  • 09-019-13-2805 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : To improve handling of customer concerns with hands-free (bluetooth) vehicle systems, mazda launched a new service procedure and part exchange program effective feb. 08, 2010 on applicable vehicles. Due to the complexity of software and har
  • 09-014-13-2790 - VISIBILITY:SUN/MOON ROOF ASSEMBLY: Some customers may experience a water leak from the sunroof after washing the vehicle with a high-pressure car wash system. High pressure water from the car wash may drip from the drip rail and leak into the cabin.
  • 09-017-13-2794 - LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK: Some customers may experience a power liftgate (plg) that closes but does not latch completely when the plg button is pressed.
  • 02-004-13-2770A - STEERING: STEERING WHEEL/HANDLE BAR: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 00-001-13-2748A - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owners manu
  • 09-003-13-2776 - EQUIPMENT:MECHANICAL: When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are present and correctly installed. In most cases you will find that the bulb seal no. 1 (a) or
  • 05-002-13-2777A - POWER TRAIN:MANUAL TRANSMISSION:LUBRICANT: Always be sure to use the correct automatic transmission fluid when replacing atf. Using the wrong atf may cause shift quality complaints or may even damage the transmission.Note:atf m-v (type m5) is not the same fluid as merconv or merco
  • 09-005-13-2781 - EQUIPMENT: This service bulletin provides information regarding the proper use of the drivers floor mat to avoid any poten-tial interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with
  • 07-001-13-2759 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Some vehicles may exhibit no cold air from the front/rear vents after the installation of an aftermarket audio unit. Improper operation of the original audio system may also cause this concern.
  • 03-002-13-2786 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : If replacement of the right side (rh) transfer oil seal (a), and transfer dust seal (b) are necessary, use the fol-lowing repair procedure to install the new oil seals.Note:deflector (c) may not be reused.
  • 02-004-13-2770 - STEERING: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 01-008-13-2771 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some vehicles may experience a mil illumination with dtcs P0123 and/or P0222 stored in memory.Dtc P0123: throttle position sensor no.1 circuit high inputdtc P0222: throttle position sensor no.2 circuit low inputdtcs P0123 and/or P0222 may
  • 02-001-13-2752 - EQUIPMENT: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • 00-001-13-2748 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owners manu
  • 04-001-13-2757 - EQUIPMENT ADAPTIVE/MOBILITY: The front disc plate fixing screws (a) have been discontinued. With this change, the disc plate (b) and wheel hub (c) have been modified without fixing holes, eliminating the need for the fixing screws (a).
  • 09-009-16-3150A - EQUIPMENT: Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as
  • 1080M - ENGINE (PWS): If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine
  • 00-004-16-3237 - EQUIPMENT: Raising a vehicle with a jack can be dangerous if not done properly. The vehicle can slip off the jack and seri-ously injure someone. In this service information, some important warnings and cautions have been taken from the owners manual.
  • 1099M - ELECTRICAL SYSTEM: When reprogramming a control module, always use the gr-8 battery management system power supply mode. If not used, the control module reprogramming may fail due to a weak vehicle battery.The gr-8 battery management system power supply mode
  • 1066M - EXTERIOR LIGHTING: Some customers may complain about improper operation of the auto-dimming mirror. This may be caused by an obstruction of the front and/or rear light sensor(s) (e.G. Hanging a parking permit from the mirror). Use a soft cloth with mild deter
  • 1102M - ENGINE (PWS): Workshop manual evap system leak inspection using the m-mds has been discontinued for some models. Instead, the workshop manual evap system leak inspection using evap leak tester will be used to troubleshoot evap system leaks.
  • 1098M - STRUCTURE: When removing parts from a vehicle, take caution of this symbol "r". Failing to replace the non-reusable part may cause a system failure.
  • MTI_1031 - EQUIPMENT: Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device
  • MTI_1111 - EQUIPMENT: When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other ve
  • MTI_1034 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: This article provides hvac heater/defroster operating tips using mode selector dial. This includes the use of intermediate positions.
  • MTI_1032 - EQUIPMENT: Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack.
  • MTI_1031 - EQUIPMENT: Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.
  • MTI_1111 - EQUIPMENT: When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other ve
  • MTI_1034 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE: This article provides hvac heater/defroster operating tips using mode selector dial. This includes the use of intermediate positions.
  • 09-017-16-3169 - STRUCTURE: Some vehicles may exhibit a rattle noise and/or wind noise from the front door glass area while driving the vehi-cle. This is caused by a deformed glass run channel (a). The deformed area is located at the upper rear corner of the run chann
  • 02-009-16-3155 - STEERING: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 1098M - STRUCTURE: When removing parts from a vehicle, take caution of this symbol "r". Failing to replace the non-reusable part may cause a system failure.
  • SA285 - ELECTRICAL SYSTEM: Over the past two weeks, an increasing number of iphone se early adopters have reported audio issues with bluetooth phone calls when the smartphone is paired with a vehicle or wireless headset. The issue extends to gps voice navigation for
  • SA327 - AIR BAGS: Takata recalls general information purpose: this page was created to assist with handling takata air bag recalls. Processes: please use these process flowcharts to properly handle vehicles subject to the takata air bag recall. Recall 82
  • SA234 - ELECTRICAL SYSTEM:SOFTWARE: Ids update 101.00 and 101.02 is now available on ms3 under the "ids/infotainment" tab.
  • 1080M - ENGINE (PWS): If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine
  • 09-015/16 - ELECTRICAL SYSTEM:SOFTWARE: Incoming call always display first name of phonebook/contact list. Some customers may complain that incoming calls always display first name of phonebook/contact list. This concern may be caused by bluetooth module software. Customers
  • 09-009/16 - EQUIPMENT:ELECTRICAL: Hands-free bluetooth module and/or text messaging troubleshooting procedure. Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve thehandling of bluetooth hands-free and/or text messaging cu
  • 01-024/15 - ENGINE AND ENGINE COOLING: Summary to be provided on a future date.
  • 01-010/15 - FUEL/PROPULSION SYSTEM (PWS): Summary to be provided on a future date.
  • 01-008/16 - ENGINE (PWS): Summary to be provided on a future date.
  • 05-001-14 - ENGINE (PWS): Summary to be provided on a future date.
  • 05-001-14 - ENGINE (PWS): Summary to be provided on a future date.
  • 01-014-14 - ENGINE (PWS): Summary to be provided on a future date.
  • 00-001-14 - EQUIPMENT: Summary to be provided on a future date.
  • 09-044-12 - VISIBILITY: Summary to be provided on a future date.
  • 09-017-13 - STRUCTURE:BODY:HATCHBACK/LIFTGATE: Summary to be provided on a future date.
  • 09-014-13 - VISIBILITY:SUN/MOON ROOF ASSEMBLY: Summary to be provided on a future date.
  • 09-013-12 - EQUIPMENT: Summary to be provided on a future date.
  • 00-004/12 - ENGINE (PWS): Summary to be provided on a future date.
  • 07-001-13 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Summary to be provided on a future date.
  • 05-010-14 - POWER TRAIN:AUTOMATIC TRANSMISSION: Summary to be provided on a future date.
  • 05-001-14 - ENGINE (PWS): Summary to be provided on a future date.
  • 04-001-13 - SERVICE BRAKES, AIR:DISC: Summary to be provided on a future date.
  • 03-002-13 - ENGINE (PWS): Summary to be provided on a future date.
  • 03-001-12 - TIRES: Summary to be provided on a future date.
  • 03-001-12 - TIRES: Summary to be provided on a future date.
  • 02-004-14 - STEERING: STEERING WHEEL/HANDLE BAR: Summary to be provided on a future date.
  • 01-027-13 - ENGINE (PWS): Summary to be provided on a future date.
  • 01-027-13 - ENGINE (PWS): Summary to be provided on a future date.
  • SSP-93 - BRAKES (PWS): Mazda: see document search button for owner letter. On some vehicles, the original warranty date has been extended to 7 years or 90,000 miles whichever comes first for specific power brake repairs. Model 2007-2013 cx-9. *pe
  • EFC1300513 SSP92 - SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM: Mazda: see document search button for owner letter. On some all wheel drive (awd) vehicles, warranty coverage for vacuum power break booster units specific repairs has been extended to 90,000 miles or 7 years from original warranty start
  • SB-08-001-13 - AIR BAGS:FRONTAL: Mazda: information provided regarding the indicator light illumination of the passenger airbag deactivation (pad). *pe
  • SB-01-017-13 - POWER TRAIN:AUTOMATIC TRANSMISSION: Mazda: the wrench light comes and a lack of power is experience, in some vehicles, due to dtcs P0123/P0222. Model 2011-2013 cx-9. *pe
  • SB-09-003-13 - EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES: Mazda: on various model years and model vehicles, the headlamp assembly would have excessive condensation or water within and should be checked and replaced, if necessary for correct installation. *pe
  • SB-01-008-13 - ELECTRICAL SYSTEM: Mazda: in certain vehicles, within the engine harness, there are some abnormal electrical noises. Models 2011-2013 cx-9, 2011-2013 mazda6. *pe
  • SB-09-005-13 - EQUIPMENT ADAPTIVE/MOBILITY: Mazda: on some vehicles, to avoid potential interference of foot placed on pedals, information is provided regarding proper use, and placement, of driver's floor mat. Various models and model years. *pe
  • SB-08-002-12 - AIR BAGS:FRONTAL: Mazda: on certain vehicles, passenger airbag deactivation (pad) indicator will illuminate during service. *pe
  • 04-002-12 - SERVICE BRAKES, AIR:ANTILOCK: Mazda: clunk/bang noise during first forward movement after sitting. This is a normal operating noise of the anti-lock brake system (abs). Do not attempt any repairs. Also included model cx-5 year 2013; model cx-9 years 2012-2013; model mia
  • SB-01-001-12 - ENGINE AND ENGINE COOLING:ENGINE: Mazda: mil on with dtc's P0123 and / or P0222. This could happen due to abnormal electrical noise within the engine harness. *kb
  • SB-03-005-11 - POWER TRAIN:AUTOMATIC TRANSMISSION: Mazda: bulletin providing information regarding some vehicles, taking off from a stop or driving uphill using hard acceleration, will experience front tire spinning and/or 4wd/dsc light flashing. *pe
  • 09-005-11 - EXTERIOR LIGHTING:HEADLIGHTS: Mazda: there is possible excessive condensation or water inside the headlamp unit on many mazda models. *rm
  • SB-09-057-10 - EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES: Mazda: there is condensation and fog in the front and rear combination lights. *rm
  • 08-003/11 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Mazda: passenger air bag deactivation light illumination concerns. *rm
Known Recall Investigations
  • Inadvertent curtain air bag deployment investigation # PE19006

    The office of defects investigation (odi) opened this preliminary evaluation (pe19-006) on may 2, 2019 to investigate two vehicle owner questionnaires (voqs) and early warning reporting data related to allegations of inadvertent deployment (iad) of side curtain airbags in model year (my) 2010 through 2013 mazda cx-9 vehicles. Odi sent an information request (ir) to mazda north america operations, llc. To gather information about the alleged defect in the subject vehicles. In the 20 months since opening the pe, odi has received three additional voqs. To date, there have been a total of 11 iad incidents within the identified population of 104,360 vehicles. Of the 11 incidents, no serious injuries were reported. The last known incident occurred in december 2020.Mazdas response to odis ir letter identified the root cause as a manufacturing issue of the bosch smg076 roll rate sensor within the restraint control module (rcm). During the manufacturing calibration process, small particles may be generated that could affect roll sensor capacitance, which could lead to a loss of curtain airbag protection or an erroneous deployment command. On november 19, 2012, a revised roll rate sensor calibration process was launched, establishing a clean point for the issue. In its responses to odi, mazda has assessed the condition as a low risk to motor vehicle safety, with low incident frequency not warranting action. Any rcm data indicating a malfunctioning roll rate sensor will result in the illumination of the airbag warning light. In the event of an erroneous curtain airbag deployment, there is no contact with properly seated occupants. Additionally, the condition is not affected by deterioration or wear, and known incidents established a random pattern of occurrence.During the investigation, odi examined the injury risk to vehicle occupants from curtain airbag deployments. It was determined that the subject vehicles do not pose a substantial risk to out of position occupants, as testing data falls within technical working group (twg) reference values. Modeling simulation based on data provided by mazda for properly seated occupants during static and dynamic airbag deployments indicated sufficient head clearance and no risk of brain injury. Odi analysis reveals that inadvertent deployment incident rates of curtain airbags in the subject vehicles are low through approximately ten years in service. Incident frequency does not meet values warranting recall action, but rather align closely with baseline frequency of general inadvertent deployments which are known to occur in rare driving conditions. Additionally, warranty analysis of rcm failures resulting in a loss of curtain airbag protection revealed low claim rates.Based on the analysis conducted, this investigation has been closed. The closing of this investigation does not foreclose the agency from taking further action, if warranted, or the potential for a future finding that a safety-related defect exists, based upon additional information the agency may receive.The five odi complaints cited above can be reviewed at nhtsa.Gov under the following identification numbers: 10905492, 11165925, 11270089, 11310044, 11385219.

  • Lower ball joint separation investigation # PE15022

    In an july 7,2015 letter to nhtsa, mazda identified a safety defect that could result in lower ball joint separation in approximately 193,484 model year (my) 2007 through 2014 mazda cx-9 vehicles (nhtsa recall no. 15v-451,mazda 8515g).Mazda indicated that damage to the ball joint boot may allow water to enter the front suspension ball joint fitting during use which may result in premature ball joint wear and a progressively looser joint.In january 2014, mazda implemented redesigned lower control arms in production vehicles to improve the durability of the lower ball joints.The redesign involved changing the shape of the top surface of the ball joint boot cover and adding a suspension plate to the undersurface of the knuckle.Mazdas recall will replace the defect lower control arms with the redesigned parts.Odis analysis of information collected during pe15-022 identified a total of 62 ball joint separation incidents, including 34 identified in odi complaints and 31 identified in mazda complaints and field reports (3 of the mazda records involve vehicles/incidents that were also reported to odi).When mazdas design change was implemented, most of the field experience related to lower ball joints involved complaints of noise and premature wear-out.Only 1 of the odi and 6 of the additional mazda separation complaints identified in odis analysis were reported prior to january 2014.Significant increases in the number and trend in separation complaints were observed in 2015, when 30 of the odi complaints and 16 of the additional mazda complaints were reported.The report trend appears to be accelerating, with 29 of the reports received after odi opened pe15-022 on june 9, 2015.There has been one crash reported to odi related to the alleged defect (voq 10746510). This investigation is closed based on mazdas recall.The 34 voqs associated with this investigation are: 10747358, 10746510, 10744897, 10743509, 10736229, 10735938, 10734763, 10734302, 10734290, 10733813, 10732578, 10732217, 10732154, 10731850, 10730736, 10730280, 10730143, 10730114, 10726622, 10726480 10726448, 10726168, 10725839, 10725567, 10725488, 10725427, 10725390, 10717510, 10714469, 10695142, 10668978, 10648429, 10640541, 10546535

  • Brake booster failure investigation # PE14005

    In march 2014, mazda motor corporation (mazda) initiated special service program ssp93 to extend the warranty coverage for a specific brake booster fault condition on model year (my) 2007-2013 mazda cx-9 vehicles.According to mazdas dealer communication for ssp93, the subject vehicles may exhibit a condition were the brake pedal is harder than usual to depress. Complainants report hearing air leakage (hissing) from the driver-side foot area during braking.The mazda program extends the warranty coverage for repairing this condition to unlimited time and mileage for repairs performed between march 31, 2014 and march 31, 2015 and to 7 years or 90,000 miles for repairs performed after march 31, 2015.In its response to the office of defects investigations (odi) information request letter for pe14-005, mazda identified a problem with booster diaphragms developing tears near the outer seal/circumference that can result in noise and degraded booster performance as the tears grow in length (figures 1-3).The tears allow leakage from the ambient to the vacuum sides of the diaphragm that reduces the differential pressure across the diaphragm and produces a hissing noise after the tears have reached 10-12 mm in length.The problem was caused by wear of the mold used for the diaphragm forming process, which resulted in increased thickness and stress in the bending area of the diaphragm.Continuous operation in environments with high ambient temperatures accelerates the hardening of the diaphragm material, further increasing the stress in the bending area and contributing to tear initiation and propagation rate.Analysis of failure data indicates that the tool wear condition affected vehicles produced after june 2010 and operated in hot states (figures 4-6).In february 2013 the supplier introduced a new mold and changes to the diaphragm thickness monitoring process to correct the condition in production vehicles.Analysis of complaint and supplier test data indicates that the diaphragm tear condition is a progressive failure that develops slowly over time.Smaller tears have little effect on system performance.As the tear continues to grow, the effects become more evident.The hard pedal and increased effort are experienced during initial pedal application, but are diminished as the pedal is pressed further by the driver and the tear is partially sealed by the outer wall of the booster.This change from a hard to a soft pedal feel is described by some drivers as a spongy pedal.For tear lengths that were observed in warranty return parts, testing demonstrated that most booster performance can be recovered with increasing pedal apply speed and apply force.None of the tears measured in return parts grew large enough to cause a complete loss of brake booster function. The booster diaphragm tear condition results in partial reduction in booster function that progresses gradually over time with audible and pedal feel symptoms available to the driver.The condition does not result in a sudden loss of power braking assist.The effects are evident during initial pedal apply and are reduced by increased pedal apply force and rate.Odi has not identified any accidents associated with the booster diaphragm tear condition in the subject vehicles.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect and take further action in the future if warranted.Voqs (24) associated with this investigation:10482005, 10486941, 10487938, 10493043, 10512943, 10523477, 10523719, 10533815, 10534545, 10535301, 10535955, 10542334, 10546804, 10546841, 10547859, 10550555, 10556021, 10560699, 10564520, 10565646, 10566803, 10573705, 10574868, 10575714

NHTSA decoded information from VIN

138 Results returned successfully. NOTE: Any missing decoded values should be interpreted as NHTSA does not have data on the specific variable. Missing value should NOT be interpreted as an indication that a feature or technology is unavailable for a vehicle.

Variable Value
Air Bag Loc CurtainAll Rows
Air Bag Loc Front1st Row (Driver and Passenger)
Air Bag Loc Side1st Row (Driver and Passenger)
Body ClassSport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)
DisplacementCC3700.0
DisplacementCI225.78785315050
DisplacementL3.7
Doors4
Drive Type4x2
Engine ModelCAV Federal / Canada
Error Text0 - VIN decoded clean. Check Digit (9th position) is correct
GVWRClass 1D: 5,001 - 6,000 lb (2,268 - 2,722 kg)
MakeMAZDA
MakeID473
ManufacturerMAZDA MOTOR CORPORATION
Manufacturer Id1041
ModelCX-9
ModelID2077
Model Year2011
NCSA Body TypeStation Wagon (excluding van and truck based)
NCSA MakeMazda
NCSA ModelCX-9 (2007-12 only.For 2013 on see model 421.)
Plant CityHIROSHIMA
Plant CountryJAPAN
Seat Belts AllManual
Series2Wagon body
TPMSDirect
TrimSport/GX
VINJM3TB2BA0B0313021
Vehicle TypeMULTIPURPOSE PASSENGER VEHICLE (MPV)
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210401

Sirt: i purchased my 2011 mazda cx 9 from my close friend [xxx] on dec.05 of 2014! [xxx] had not been issued a special services program about the brake booster! Well i never received this info either? In fact i had two recall that were taken care of by the local mazda dealer here in thousand oaks calif. This known brake booster detonation has been known by mazda.Iot is a very dangerous condition and is not to safe to drive the car at all- i will not drive the car and seethe original matter should have been let it be known to myself and feel the matter should be addressed asap by mazda -thank you [xxx] adding backing -very hard brake - when driving it had to really stand hard on the brake to stop car b! All indications point to a brake booster failure ! To summarize io was never notified by mazda about the special service program for the repair of this extremely unsafe brake problem! Information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(b)(6).

NoNoN NoneNone20210331

Sirt: i purchased my 2011 mazda cx 9 from my close friend greg chavez on dec.05 of 2014! Mr chavez had not been issued a special services program about the brake booster! Well i never received this info either? In fact i had two recall that were taken care of by the local mazda dealer here in thousand oaks calif. This known brake booster detonation has been known by mazda.Iot is a very dangerous condition and is not to safe to drive the car at all- i will not drive the car and seethe original matter should have been let it be known to myself and feel the matter should be addressed asap by mazda -thank you edwin vladish- 805-236-4099 adding backing -very hard brake - when driving it had to really stand hard on the brake to stop car b! All indications point to a brake booster failure ! To summarize io was never notified by mazda about the special service program for the repair of this extremely unsafe brake p[roblem!

NoNoN NoneNone20210215

I purchased a vehicle from a buy here pay here and later realized after two weeks of having the car that has a recall for the airbag on the passenger side...But the car was sold as is from auto sales in buford ga

NoNoN NoneNone20210214

I purchased a vehicle from a buy here pay here and later realized after two weeks of having the car that has a recall for the airbag on the passenger side...But the car was sold as is from auto sales in buford ga

NoNoN NoneNone20201029

While driving straight on a highway the water pump bearing failed causing coolant to leak and mix with the engine oil. The car immediately started to make a rattle noise and smoke or steam came from under the hood. The underside of the car was covered with coolant and what appeared to be oil. The car was not drivable and had to be towed to a mechanic. Once at the mechanic the took the engine out to get to the water pump, once everything was put back together it was found that the failure also caused damage to the vvt actuater and alternator. The engine is completely shot.

NoNoN NoneNone20201028

While driving straight on a highway the water pump bearing failed causing coolant to leak and mix with the engine oil. The car immediately started to make a rattle noise and smoke or steam came from under the hood. The underside of the car was covered with coolant and what appeared to be oil. The car was not drivable and had to be towed to a mechanic. Once at the mechanic the took the engine out to get to the water pump, once everything was put back together it was found that the failure also caused damage to the vvt actuater and alternator. The engine is completely shot.

NoNoN NoneNone20200828

The brake pedal seems hard too stop the car when in motion on public streets, vehicle continues too roll upon pumping brakes, have too continuously pump the brake hard too stop the vehicle, had the front brakes replaced recently, and brake pedal is still not functioning correctly, possibly the brake booster.

NoNoN NoneNone20200827

The brake pedal seems hard too stop the car when in motion on public streets, vehicle continues too roll upon pumping brakes, have too continuously pump the brake hard too stop the vehicle, had the front brakes replaced recently, and brake pedal is still not functioning correctly, possibly the brake booster.

NoNoN NoneNone20200606

Suddenly starts to accelerate while at a stop light, stop sign or i am letting a person out and still in drive and my foot is on the break. It has done it 4 time since i got her bought 02/03/2020 the last was 06/06/2020. I have to press down on the break very hard to keep it from going forward lasts only a second or two. *tr

Read and Submit Vehicle Complaints -- 65+ complaints filed
Common OBD-II Error Codes
  • P2A04 [2] O2 Sensor Circuit Range/Performance Bank 2 Sensor 2
  • P2272 [2] O2 Sensor Signal Biased/Stuck Lean Bank 2 Sensor 2
  • P0456 [4] Evaporative Emissions System Small Leak Detected
  • P219A [3] Bank 1 Air/Fuel Ratio Imbalance
  • P219B [3] Bank 2 Air/Fuel Ratio Imbalance
  • P0222 [5] Throttle/Pedal Position Sensor/Switch B Circuit Low Input
  • P0123 [5] Throttle Position Sensor/Switch A Circuit High Input
Latest VINs Decoded for this Manufacturer
VIN Year Model Manufactured In
JM3TB3BV5B03328522011CX-9HIROSHIMA , JAPAN
JM3TB3DVXB03284542011CX-9HIROSHIMA , JAPAN
JM3TB3CA5B03299152011CX-9HIROSHIMA , JAPAN
JM3TB2BA0B03130212011CX-9HIROSHIMA , JAPAN
JM3TB2DV6B03118242011CX-9HIROSHIMA , JAPAN
JM3TB3BA8B03100172011CX-9HIROSHIMA , JAPAN
JM3TB2DAXB03214772011CX-9HIROSHIMA , JAPAN
JM3TB2BV8B03197512011CX-9HIROSHIMA , JAPAN
JM3TB2CA3B03316422011CX-9HIROSHIMA , JAPAN
JM3TB3CA3B03321512011CX-9HIROSHIMA , JAPAN
JM3TB2CA1B03247442011CX-9HIROSHIMA , JAPAN
JM3TB3CV0BC3048752011CX-9 ,
JM3TB3DA3B03246802011CX-9HIROSHIMA , JAPAN
JM3TB2CA6B03226612011CX-9HIROSHIMA , JAPAN
JM3TB3BV6B03100492011CX-9HIROSHIMA , JAPAN
JM3TB3CA2B03073542011CX-9HIROSHIMA , JAPAN
JM3TB3DA3B03136942011CX-9HIROSHIMA , JAPAN
JM3TB3DA2B03108662011CX-9HIROSHIMA , JAPAN
JM3TB3CA5B03315522011CX-9HIROSHIMA , JAPAN
JM3TB3CV3B03263362011CX-9HIROSHIMA , JAPAN
JM3TB3BV5B03024302011CX-9HIROSHIMA , JAPAN
JM3TB3CV0B03249332011CX-9HIROSHIMA , JAPAN
JM3TB3DA1B03165762011CX-9HIROSHIMA , JAPAN
JM3TB3CA0B03092022011CX-9HIROSHIMA , JAPAN

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