NTB-13-038

SB-10051767-9206
Classificatio n:
Reference:
EL13-011
Date:
NTB13-038
April 3, 2013
NISSAN; LOCK/UNLOCK REQUEST BUTTON ON OUTSIDE
DOOR HANDLE DOES NOT RESPOND
APPLIED VEHICLES:
Nissan vehicles
With user configurable “Intelligent Key Lock/Unlock on outside
door handle”
SERVICE INFORMATION
The “Lock / Unlock request buttons” that are located on the outside door handles of
vehicles with Intelligent Key can be disabled (or enabled) through either the "Comfort &
Conv." settings of the Audio/Visual/Navigation system, or through the “Combination Meter
settings” depending on the vehicle model, year and trim level.
IMPORTANT:
• See the owner’s manual for model and year specific user configurable options.
•
Not all vehicles that have Intelligent Key or lock/unlock request buttons located
on the outside door handles have a user configurable option to allow this feature
to be enabled or disabled.
If the lock/unlock request buttons do not operate, but the intention is for this feature to be
active:
• Confirm that “Intelligent Key Lock / Unlock” (Audio/Visual/Navigation system) or
“I-Key Door Lock” (Combination Meter), has been enabled and is “ON” in the
Comfort & Conv. Settings or Combination Meter vehicle settings as applicable.
•
See figures 1, 2, 3 and 4 on page 2 for examples.
NOTE: In some instances this feature may be unintentionally disabled. Please verify the
status of this feature before any further diagnostic is performed.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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User configurable lock/unlock request buttons through Audio/Visual/Navigation
system
Figures 1 and 2 are examples of a vehicle with user configurable settings found in the
Audio/Visual/Navigation system and are for reference only.
Figure 1
Figure 2
To access Intelligent Key Lock / Unlock through applicable Audio/Visual/Navigation
systems:
(See the owner’s manual for model and year specific user configurable options)
• Select: Settings / Comfort & Conv., and then confirm that Intelligent Key Lock /
Unlock is “ON”.
• If it is not ON and it is the intent to enable this feature, change this setting from “OFF”
to “ON” and then BACK out of Settings.
• Confirm that the Lock/Unlock request buttons are now functioning.
• If this feature is already enabled or after being enabled the Lock/Unlock request
buttons will not respond, further diagnostic may be necessary.
¾ Refer to the appropriate diagnostic section of the Electronic Service Manual
for further diagnostics.
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NTB13-038
User configurable lock/unlock request buttons through Combination Meter
Figures 3 and 4 are examples of a vehicle with user configurable settings found in the
Combination Meter system and are for reference only.
Figure 3
Figure 4
To access Intelligent Key Lock / Unlock through applicable Combination Meter systems:
(See the owner’s manual for model and year specific user configurable options)
•
Select “Settings” with “Page up”
button for Vehicle Information
Display on steering wheel and then
select ENTER (Figure 5).
•
Once in Settings, Scroll to “Vehicle
Settings” with up/down toggle on
steering wheel and then select
ENTER again.
•
Scroll through Vehicle Settings until
“I-Key Door Lock” is highlighted and
confirm that it is “ON”.
•
If it is not ON and it is the intent to
enable this feature, change this
setting from “OFF” to “ON” and then
BACK out of Settings.
•
ENTER: push
straight in to select
Toggle up or
down to scroll
Back button
Page up
Figure 5
Confirm that the Lock/Unlock
request buttons are now are now
functioning.
• If this feature is already enabled or after being enabled the lock/unlock request
buttons will not respond, further diagnostic may be necessary.
¾ Refer to the appropriate diagnostic section of the Electronic Service Manual for
further diagnostics.
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NTB13-038