2018 Infiniti Q60Infiniti Q60 2018

Complaint Information: Recalls, Consumer Complaints, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 151861 [USA]: The lack of an image in the back-up camera display increases the risk of a crash.
    Nissan north america, inc. (nissan) is recalling certain 2018-2019 nissan altima, armada, frontier, kicks, leaf, maxima, murano, nv, nv200, pathfinder, rogue, rogue sport, sentra, titan, titan diesel, versa note and versa sedan vehicles, as well as infiniti q50, q60, qx30 and qx80 vehicles. Additionally included are 2019 nissan gt-r and taxi and infiniti qx50, qx60, q70, q70l vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rear visibility."
    nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began november 11, 2019 and all affected vins should be activated. Owners may contact nissan customer service at 1-800-867-7669 or infiniti customer service at 1-800-662-6200.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2019459 [Canada]: Visual system
    Issue: on certain vehicles, the rear view camera system does not return to the default setting when the transmission is shifted to reverse. This could cause a reduction in rear visibility if a driver had previously adjusted the camera display. Canadian regulations require that the rear view image returns to its original setting each time the camera is turned on. Safety risk: reduced rear visibility could increase the risk of a crash. Corrective actions: the company will notify owners by mail and instruct them to take their vehicle to a dealer to update the software for the rear view camera.

  • Recall 2017375 [Canada]: Fuel supply
    On certain vehicles, and incorrect fuel pressure map was used in the fuel pump control module (fpcm) software as a result, the pressure regulator may fail to open to send fuel from the sub tank to the main tank. Under certain conditions, the fuel level in the main tank could be too low for the fuel pump to send fuel to the engine resulting in a loss of motive power, increasing the risk of a crash causing injury and/or damage to property. Correction: dealers will update the software for the fuel pump control module.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • ITB23-010E - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin is no longer active. To access infotainment software updates via the infotainment software update utility: select specialty tools, and then select infotainment software updates on
  • ITB23-010D - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin is no longer active. To access infotainment software updates via the infotainment software update utility: select specialty tools, and then select infotainment software updates on
  • ITB12-011Q - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-038C - ENGINE AND ENGINE COOLING: Turbocharger replacement procedure this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-010C - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-010B - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-038B - ENGINE AND ENGINE COOLING: Turbocharger replacement procedure this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-022 - POWER TRAIN: Dtc P0744 stored in the tcm if you confirm dtc P0744 (torque converter) is stored as past or current in the tcm. Action follow the service procedure in this bulletin to reprogram the tcm.
  • REV2 R22D1 Q50_Q - ENGINE AND ENGINE COOLING: Iss reprogram voluntary emission recall campaign revised june 14, 2023 please discard earlier versions of this bulletin. The announcement from june 10, 2023 has been revised to include the following: i?? Infiniti has expanded the inv
  • REV1 R22D1 Q50_Q - ENGINE AND ENGINE COOLING: Iss reprogram voluntary emission recall campaign revised june 10, 2023 please discard earlier versions of this bulletin. The announcement from may 5, 2023 has been revised to include the following: a?? Infiniti is investigating a pot
  • R22D1 Q50_Q60 Da - ENGINE AND ENGINE COOLING: Daimler iss reprogram voluntary emission recall campaign ***** campaign summary ***** infiniti is conducting a voluntary emissions recall campaign on certain my2016-2019 infiniti q50 and my2017-2019 infiniti q60 vehicles to reprogram t
  • ITB23-017 - ENGINE AND ENGINE COOLING: Voluntary emissions recall campaign 2016-2019 q50/q60; engine control module introduction infiniti is conducting this voluntary emissions recall campaign on certain specific model year 2016-2019 q50 and 2017-2019 q60 vehicles. The eng
  • ITB23-010A - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB14-011G - ELECTRICAL SYSTEM: Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB03-051Q - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-010 - ELECTRICAL SYSTEM: Software update for infotainment issues service information when diagnosing an infotainment issue or after replacement of the av control unit, it is necessary to verify the current software version of the av control unit to determine i
  • ITB21-025A - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Dtc C1A17-49 stored in laser/radar this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024C - EQUIPMENT: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013D - FORWARD COLLISION AVOIDANCE: Automatic emergency braking warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-008D - POWER TRAIN:AXLE HUBS: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-074B - BRAKES (PWS): Abs/vdc can diagnosis information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-007H - VISIBILITY: Removing foreign material from the window glass this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-067C - WHEELS: Wheel bearing collision damage this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB09-039J - VISIBILITY: Windshield cracking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-001 - ENGINE AND ENGINE COOLING: Mil on with dtc P0101 and/or P010B stored in the ecm service information if the mil is on and dtc P0101 (maf sen/circuit-b1) and/or dtc P010B (maf sen/circuit-b2) is stored in the ecm on an applied vehicle, follow the information in t
  • ITB22-038A - ENGINE AND ENGINE COOLING: Turbocharger replacement procedure this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-041 - POWER TRAIN: Drive shaft boot service information service information if a drive shaft (axle shaft) boot on an applied vehicle is found to be leaking grease, and there is no abnormal noise or obvious cv joint risk due to water intrusion and/or com
  • ITB22-040 - ELECTRICAL SYSTEM: 3g telematics hardware deactivation service information the applied vehicles that come equipped with a factory installed sos switch, located near the overhead map lamp, also come equipped with a wireless communication device called a
  • ITB22-038 - ENGINE AND ENGINE COOLING: Turbocharger replacement procedure service information if either one or both turbochargers require replacement, refer to the service procedure in this bulletin for the updated procedure. Important: you must closely follow the entire s
  • ITB13-008C - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-015 - FUEL SYSTEM, GASOLINE: Service information for fuel gauge inaccurate with dtcs stored in ecm service information if a fuel level sensor has been diagnosed as sending an incorrect level signal, and one or more of the following dtcs are stored in the ecm, do
  • ITB19-024B - AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-006 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Battery quick charge notice service information when charging the vehicle⿿s 12 volt battery with the high amperage quick charge function, the ignition should never be on, or turned on, while charging. Attempting to start the vehicle
  • ITB17-060B - ELECTRICAL SYSTEM: Infiniti; intelligent key initialization procedure stops or will not continue this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB17-042E - ENGINE AND ENGINE COOLING: Dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-052D - ELECTRICAL SYSTEM: Intelligent key not detected / engine will not start this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044J - FUEL SYSTEM, OTHER: Evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-006C - ELECTRICAL SYSTEM: Can communication ⿿ network diagnostic flow chart this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013C - LANE DEPARTURE: BLIND SPOT DETECTION: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB14-011F - ENGINE (PWS): Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-029B - ELECTRICAL SYSTEM: Can communication codes ⿿ diagnostic tips and guidelines this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB03-074P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-033C - EXTERIOR LIGHTING: Cleaning front or rear combination lamp assemblies this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB03-051P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • PC838 - R1912 Ca - VISIBILITY: R1912 rear visibility system campaign quality review ***** retailer announcement ***** infiniti is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previousl
  • PC836 - R1717 Ca - FUEL SYSTEM, GASOLINE: R1717 fuel pump campaign quality review ***** retailer announcement ***** infiniti is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed c
  • PC832 - P8314 Ca - FUEL SYSTEM, GASOLINE: P8314 fuel hose campaign quality review ***** retailer announcement ***** infiniti is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed c
  • ITB20-016A - EQUIPMENT ADAPTIVE/MOBILITY: Coolant residue at water pump this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-055B - ELECTRICAL SYSTEM: Infiniti; intelligent key identification and registration tips this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB16-012D - ELECTRICAL SYSTEM: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB15-026D - ELECTRICAL SYSTEM: Signal tech-ii intelligent key battery test and signal check this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-008B - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-052C - EQUIPMENT: Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles. No other changes were made. Please discard previous versions of this bulletin.
  • ITB21-007 - ENGINE AND ENGINE COOLING: Mil on with dtc P062F and/or P0603 stored if you confirm the mil is on and dtc P062F (eeprom) and/or P0603 (ecm back up/circuit) is stored, and the customer stated the vehicle was recently started after sitting for an extended period
  • ITB16-012C - EQUIPMENT: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024A - ELECTRICAL SYSTEM: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-042D - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-055A - ELECTRICAL SYSTEM: Infiniti; intelligent key identification and registration tips this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB18-005B - ELECTRICAL SYSTEM: Adas system dtc C1A03, C1A04, and/or C1B01 service information this bulletin has been amended. Please see amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB16-006A - ELECTRICAL SYSTEM: Infiniti; front sonar parking sensor service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011P - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-002c - ELECTRICAL SYSTEM: 2018-2020 infiniti; display control unit service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB18-040d - ELECTRICAL SYSTEM: Software updates for infotainment issues this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB18-023a - ELECTRICAL SYSTEM: 2018 q50, q50 hybrid, and q60; poi does not display after voice menu call this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB20-023a - FORWARD COLLISION AVOIDANCE: Lane camera aiming vehicle reference values not in esm this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013b - FORWARD COLLISION AVOIDANCE: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-005a - ELECTRICAL SYSTEM: Clock, audio, hvac or navigation settings intermittently change on their own this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013a - LANE DEPARTURE: SENSING SYSTEM: CAMERA: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-023 - LANE DEPARTURE: Lane camera aiming vehicle reference values not in esm service information if the lane camera requires aiming, the values in table a on page 4 must be used. ￷ for all other models, consult the electronic service manual (esm). The f
  • ITB17-042c - EQUIPMENT ADAPTIVE/MOBILITY: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-016 - ENGINE AND ENGINE COOLING: Q50 and q60 with v6 engine; coolant residue at water pump if you confirm coolant residue is on the surface of the water pump and on the water pump pulley and coolant does not leak out when connected to a cooling system pressure teste
  • ITB20-002a - EQUIPMENT ADAPTIVE/MOBILITY: 2016-2019 q50 and 2017-2018 q60; vr30ddtt engine service information this bulletin has been amended. Please see amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-003 - WHEELS: 2014-2020 q50 and 2017-2020 q60; tpms sensor leaking air if you confirm the vehicle has the original equipment wheels and tpms sensors (tire pressure sensors) installed. And the owner states that one or more tires has a continuous air
  • ITB20-002 - ENGINE AND ENGINE COOLING: 2016-2019 q50 and 2017-2018 q60; vr30ddtt engine service information service information the oil fill volume for the vr30ddtt engine has increased by 0.5 quarts (0.5 liters). When replacing a vr30ddtt short block or long block in an ap
  • ITB19-027a - ELECTRICAL SYSTEM: Mil on with dtc P0087, P0101, P0448, or P2008, vehicles registered outside of california this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-002b - EQUIPMENT: 2018-2020 infiniti; display control unit service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • P9329_P9344_P934 - ENGINE AND ENGINE COOLING: Engine control module (ecm) reprogram california voluntary emission service campaign ***** campaign summary ***** infiniti is conducting a voluntary emissions service campaign on approximately 49,497 specific infiniti vehicles identifi
  • ITB19-043 - ENGINE AND ENGINE COOLING: Voluntary emissions service campaign vehicles registered in california; engine control module introduction infiniti is conducting this voluntary emissions service campaign on certain specific model year infiniti vehicles (see applied ve
  • ITB12-011o - EQUIPMENT: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-028 - ENGINE AND ENGINE COOLING: Q50 and q60 with vr30ddtt (v6) engine; engine oil drain plug service information service information whenever installing an engine oil drain plug on an applied vehicle with a vr30ddtt (v6) engine, never tighten the drain plug greater
  • ITB19-027 - ELECTRICAL SYSTEM: Mil on with dtc P0087, P0101, P0448, or P2008 if you confirm an applied vehicle has one or more dtcs stored, shown in table a on page 2, and the ecm part number is shown in table b, starting on page 3. Action 1. First perform the ap
  • ITB19-024 - SEATS: Dtc B00A0-00 stored if you confirm dtc B00A0-00 (occupant detection sensor unit) is stored and ocs zero point reset cannot be performed and the following screen will display: action 1. Check the occupant classification system (o
  • ITB18-040c - ELECTRICAL SYSTEM:SOFTWARE: Software updates for infotainment issues this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB14-011d - ENGINE AND ENGINE COOLING: Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-002a - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: 2018-2019 infiniti; display control unit service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011n - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-008 - EQUIPMENT: Exterior cleaning information service information when cleaning the exterior of an infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - always refer to the appearance and care section of
  • ITB19-007 - EQUIPMENT: Infiniti; P0171 and P0174 service information service information diagnosis for dtcs P0171 (fuel sys lean b1) and P0174 (fuel sys lean b2) have been revised for the applied vehicles listed above. When performing diagnosis for either of
  • ITB18-040b - EQUIPMENT: Software updates for infotainment issues this bulletin has been amended. Please see amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-005 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Clock, audio, hvac or navigation settings intermittently change on their own this bulletin applies only to vehicles equipped with infiniti intouch (intelligent key). Service information an intelligent key, for the applied vehicles wi
  • ITB17-017a - ELECTRICAL SYSTEM: Mil on with dtc P0101, P010B, and/or P0106 this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB16-012b - EQUIPMENT:ELECTRICAL: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB18-040a - ELECTRICAL SYSTEM:SOFTWARE: Infiniti; software updates for infotainment issues this bulletin has been amended. Please see amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB18-040 - ELECTRICAL SYSTEM:SOFTWARE: Infiniti; software updates for infotainment issues if you confirm any one or a combination of the following on an applied vehicle: - reverse camera is blank (vehicles manufactured before may 1, 2018) - reverse camera remains on when i
  • ITB19-002 - EQUIPMENT:ELECTRICAL: 2018-2019 infiniti vehicles; display control unit service information service information if the display control unit (dcu) needs to be replaced on an applied vehicle for any reason, follow the steps in the service procedure to: - conf
  • ITB19-001 - EQUIPMENT: Chassis control module dtc information service information if one or more of the following chassis control dtcs are stored: - C1BA0-00 - (chassis control brake system) - C1B90-00 - (direct adaptive steering system) - C1B92-00 - (brak
  • ITB17-042b - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044g - ENGINE AND ENGINE COOLING: All model year 2012 and newer infiniti vehicles; evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011m - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies only to vehicles equipped with factory navigation system. This bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB18-039 - AIR BAGS: Air bag warning light flashing indicating system diagnostic mode if you confirm the air bag warning light is flashing slowly (repeating 2 seconds on, 2 seconds off). Note: if this should occur, the air bag diagnosis sensor unit is in
  • ITB18-037 - EQUIPMENT: Plastic interior trim protective covering removal service information vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors
  • ITB18-034 - POWER TRAIN: Transmission & engine automated data collection and diagnostic reporting service information to support proper diagnosis and to promote fixed-right-first-time ? Infiniti may review consult-iii plus (ciii plus) data relating to vehicle o
  • Infiniti USA Tak - AIR BAGS: Infiniti usa electronic field communication subject: takata completion objectives for q3 infiniti is continuing to ask its retailers to urgently help increase customer participation in the takata recalls to help it achieve 100% custom
  • Infiniti USA Ret - EQUIPMENT: Infiniti usa electronic field communication subject: retailed vehicle open campaign report lists updated the lists for each retailer?S retailed vehicle open campaign report has been updated today in dbs. We made our best effort to rea
  • ITB12-011l - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies only to vehicles equipped with factory navigation system. This bulletin has been amended to add a required actions by model and year table on page 2, a check off sheet on page 21 an
  • IPSB18-218 Retai - EQUIPMENT: Dbs enhancement: retailed vehicle open campaign report infiniti announced the availability of a new dbs enhancement tool to the service > campaign screen: retailed vehicle open campaign report on july 9, 2018, which identifies owner cont
  • ITB13-044f - FUEL SYSTEM, GASOLINE: All model year 2012 and newer infiniti vehicles; evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. The publication date has been revised to include the latest models and model years, and the service procedure
  • ITB18-023 - EQUIPMENT:ELECTRICAL: 2018 q50, q50 hybrid, and q60; poi does not display after voice menu call if you confirm using the infiniti intouch services voice menu, destination assistance does not download point of interest (poi) successfully. Note: the lower scree
  • ITB01-024e - EQUIPMENT: New paint guard film removal information this bulletin applies only to new, unsold vehicles with paint guard film in dealer stock. This bulletin has been amended. The publication date has been revised to include the latest models and mo
  • ITB18-024 - ENGINE AND ENGINE COOLING: Voluntary service campaign q50 and q60 with 2.0l engine; low pressure fuel line this bulletin applies only to vehicles equipped with a 2.0l turbo gasoline engine. Introduction infiniti is conducting this voluntary service campaign o
  • P8314 - FUEL SYSTEM, GASOLINE: Campaign bulletin fuel hose voluntary service campaign this bulletin applies only to vehicles equipped with a m274 2.0l engine. ***** retailer announcement ***** infiniti is conducting a voluntary service campaign to replace the lo
  • ITB18-021 - ELECTRICAL SYSTEM: Dast calibration (mode1) incomplete or C13E9-00/C13EB-00 unable to erase this bulletin applies only to vehicles equipped with direct adaptive steering (dast). Service information this bulletin has information for two services for whi
  • ITB16-046a - WHEELS: Revised wheel alignment specifications this bulletin has been amended. The applied vehicles were updated with new models and model years. No other changes have been made. Discard previous versions of this bulletin.
  • ITB12-011k - ELECTRICAL SYSTEM:SOFTWARE: Telematics service information this bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bu
  • ITB11-005d - ELECTRONIC STABILITY CONTROL: Wheel balancing service information this bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB03-051L - EXTERIOR LIGHTING:HEADLIGHTS: Headlamp fogging this bulletin has been amended. The applied vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • IPSB17-130 - EQUIPMENT: Dbs enhancement: custom vin campaign report infiniti is pleased to announce the availability of a new dbs enhancement to the service > campaign screen: custom vin campaign report. The tool identifies open campaigns on a customized vin li
  • ITB18-010a - ELECTRICAL SYSTEM: Infiniti; service information for dtcs B2EF0 and B130C this bulletin applies only to vehicles equipped with telematics. This bulletin has been amended to correct a dtc listed in the service information. No other changes have been made
  • ITB18-005a - VEHICLE SPEED CONTROL:CRUISE CONTROL: Adas system dtc C1A03, C1A04, and/or C1B01 service information this bulletin has been amended. The applied vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB13-052b - ENGINE (PWS): Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles. No other changes were made. Please discard previous versions of this bulletin.
  • ITB18-010 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Infiniti; service information for dtcs B2EF0 and B130C this bulletin applies only to vehicles equipped with telematics. Service information diagnostic information in the electronic service manuals (esm) for the following dtcs may be
  • ITB18-005 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Adas system dtc C1A03, C1A04, and/or C1B01 service information service information if the following icc/adas codes are stored, make sure to follow the diagnostic procedures in the electronic service manual (esm) before replacing any par
  • ITB13-026h - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Display control unit replacement this bulletin has been amended. The applied vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • REVISION 1 - P83 - STEERING: Electronic power steering (eps) voluntary service campaign this bulletin applies to vehicles equipped with rwd (rear wheel drive) and eps (electronic power steering). Update january 26, 2018 please discard earlier versions of this bu
  • PC609 2018 Q60 E - STEERING: Electronic power steering (eps) quality assurance hold this bulletin applies to vehicles equipped with rwd (rear wheel drive) and eps (electronic power steering). ***** retailer announcement ***** effective immediately, infiniti is p
  • P8301 2018 Q60 - STEERING: Electronic power steering (eps) retailer inventor this bulletin applies to vehicles equipped with rwd (rear wheel drive) and eps (electronic power steering). ***** retailer announcement *****infiniti is updating the previously announced
  • ITB18-004 - STEERING: Voluntary service campaign 2018 q60 sport; power steering control module reprogramming this bulletin applies to vehicles equipped with rwd (rear wheel drive). Introduction infiniti is conducting this voluntary service campaign on cer
  • ITB18-003 - EQUIPMENT:OTHER:LABELS: Reduced vehicle load capacity label (regulatory requirement) this bulletin applies to vehicles equipped with dealer installed or vpc installed accessories. Service information the national highway traffic safety administration (nhtsa
  • ITB12-011j - ELECTRICAL SYSTEM:SOFTWARE: Telematics service information this bulletin has been amended. A correction was made to the service procedure on page 15. No other changes were made. Please discard previous versions of this bulletin.
  • ITB17-055 - EQUIPMENT: Infiniti; intelligent key identification and registration tips this bulletin applies to vehicles equipped with intelligent key only. Service information when replacing or adding an intelligent key, it is very important to make sure t
  • ITB17-054 - ENGINE AND ENGINE COOLING: 2016-2018 q50 and 2017-2018 q60; charge air cooler cooling system service information this bulletin applies to vehicles equipped with vr30ddtt v6 engine. Service information whenever either or both charge air coolers (intercooler) on
  • ITB17-009a - VISIBILITY:GLASS, SIDE/REAR: Window glass warranty information this bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of thi
  • ITB12-011i - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies to vehicles that are equipped with factory navigation system. This bulletin has been amended. Changes have been made throughout. You must read the entire bulletin to understand all
  • ITB09-039e - VISIBILITY:WINDSHIELD: Windshield cracking this bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bul
  • ITB00-024g - BRAKES (PWS): Brake noise/judder/pedal feel diagnosis and repair this bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the procut? Brake lathe were added on page 8, and a brake noise diagnostic works
  • ITB13-026g - EQUIPMENT: Display control unit replacement this bulletin has been amended. The applied vehicles section and part 1 of the service procedure have been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB09-015h - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: 12 volt battery storage and maintenance for new vehicles in retailer inventory this bulletin has been amended throughout. Please discard all previous versions of this bulletin.
  • ITB12-011h - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies to vehicles equipped with factory navigation system. This bulletin has been amended. Information for several 2018 models has been added. No other changes have been made. Please disc
  • ITB11-005c - WHEELS: Wheel balancing service information this bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • P0744 [1] Torque Converter Clutch Circuit Intermittent
  • C1A17 [1] C1A17
  • B00A0 [4] Occupant Classification System (Subfault)
  • P0101 [4] Mass or Volume Air Flow "A" Circuit Range/Performance Problem
  • P010B [2] Mass or Volume Air Flow "B" Circuit Range/Performance
  • P0456 [7] Evaporative Emissions System Small Leak Detected
  • P0442 [3] Evaporative Emission Control System Leak Detected (small leak)
  • P0455 [3] Evaporative Emission Control System Leak Detected (gross leak)
  • P0603 [1] Internal Control Module Keep Alive Memory (KAM) Error
  • P062F [1] Internal Control Module EEPROM Error
  • C1A03 [3] C1A03
  • C1A04 [3] C1A04
  • C1B01 [3] C1B01
  • P0087 [2] Fuel Rail/System Pressure - Too Low
  • P2008 [2] Intake Manifold Runner Control Circuit/Open Bank 1
  • P0448 [2] Evaporative Emission Control System Vent Control Circuit Shorted
  • P0171 [1] System too Lean (Bank 1)
  • P0174 [1] System too Lean (Bank 2)
  • P0106 [1] Manifold Absolute Pressure/Barometric Pressure Circuit Range/Performance Problem
  • C1B90 [1] C1B90
  • C1B92 [1] C1B92
  • C1BA0 [1] C1BA0
  • C13E9 [1] C13E9
  • C13EB [1] C13EB
  • B2EF0 [2] B2EF0
  • B130C [2] B130C
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210606

I was driving down i59 just north of hattiesburg ms with no one around me or going over an overpass when my sunroof exploded. There is no chance it was hit with anything, there was no one in front of me and no one beside me and no structures overhead. I was driving with cruise control on and not changing lanes or swerving. My wife was driving behind me and witnessed the event, glass just exploded from the top of the car. There is no chance anything hit it.

NoNoN NoneNone20191128

Tl* the contact owns a 2018 infiniti q60. While driving 45 mph, the passenger side air bag deployed without warning or an impact occurring. The passenger seat was not occupied at the time. The vehicle was taken to infiniti of bakersfield (5200 gasoline alley dr, bakersfield, ca 93313, (661) 617-2020) where the contact was informed that there was a small tear in the plastic splash guard underneath the vehicle, which could have triggered the air bags to deploy. The dealer stated that the repair would not be covered under warranty. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 37,100. *ln *dt*jb *dl

NoNoN NoneNone20190329

Was told my service advisor that i need new tires at less than 20,000 despite having them rotated, balanced and/or aligned on a regular basis at dealer. Ride is extremely loud and tires sway erratically at slightest deviation in pavement. Reviews state that these tires often bubble up and explode causing a serious safety issue.

CrashNoY 1 InjuredNone20190131

Tl* the contact owns a 2018 infiniti q60. While driving approximately 60 mph, the contact drove over black ice and lost control of the vehicle. The vehicle struck the median on the highway. None of the frontal or side air bags deployed. A police report was filed. The vehicle was towed by the insurance company to a body shop. The contact was taken to the hospital by a family relative, treated for his injuries, and released. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 3,900. *dt

NoNoN NoneNone20181129

Loss of steering control while driving 2018 infiniti q60s red sport. After a search online, i found that this problem has been predicted with the drive-by-wire or steer-by-wire system. (direct adaptive steering system) mileage at time of event approx. 2,252 miles. Dry roads, no rain, overcast, about 70 degrees. Speed at time of steering failure between 65 and 70 mph. Road straight. Driving in right lane of three lane, same direction traffic. Steering suddenly and immediately changed from normal to what initially felt like both front tires completely flat. Quickly realized it was not flat tires but rather a sudden and complete loss of steering control. Much worse than flat tires. Warning light on dash. I had almost no reaction on the steering wheel. Once parked, i turned the car off and waited a few seconds and turned it on again. Warning light off. I moved the car and it behaved normally. As if it never happened. . I have experienced loss of power steering. This was far worse. With normal loss of power steering, in my experience, you have a heavy and sluggish response to steering. But it is a response, nonetheless. Unnerving, yet you do not feel a complete loss of control. In this situation, i did not know if i would be able to effect the car at all. It was very different than loss of power steering. It was a complete loss of control. If this failure had happened in most any other driving condition, it may very well have resulted in a catastrophic event. If needed, i would not have been able to make any evasive moves. The recall states: "may cause the warning lamp to illuminate and the eps to go into fail-safe mode and increase driver steering effort." this statement grossly understated the danger. I doubt i could have navigated in any condition besides straight road. There is a far more serious problem here.

NoNoN NoneNone20181021

This is my second 2018 infiniti q60 with the airbag light coming on and staying on the dashboard took to the dealership 3 time all they do is reset the computer and the airbag light goes off the dashboard see also voq 11151812 *bes

NoNoN NoneNone20180925

Tl* the contact owns a 2018 infiniti q60. The contact stated that the air bag warning indicator illuminated while driving, which was a safety concern. The vehicle was taken to nalley infiniti marietta (located at 2020 cobb pkwy se, marietta, ga 30060, (404) 994-4328) and the air bag computer was reset, but the failure recurred. The vehicle was taken back to the dealer where the spiral cable assembly was replaced, but the failure recurred a third time. The vehicle was not repaired. The manufacturer was notified and provided case number: 33417833. The approximate failure mileage was 2,450. *dt see also voq 11151805 *bes *jb

NoNoN NoneNone20180831

Co levels (exhaust fumes) being detected inside the cabin when operating vehicle. Co level increase directly correlated to acceleration (wide open throttle). Co levels recorded as high as 19ppm with ac on, windows closed, and recirculate on within 1/2 hour. Direct correlation observed via co detector, and levels drop immediately when recirculate is switched to fresh.

NoNoN NoneNone20180714

2018 infiniti q60. Consumer writes in regard to defective steering wheel. *as the consumer stated the steering wheel pulled to the right. *js

NoNoN 1 InjuredNone20180405

I was driving on the freeway saw something on my lane so i try to avoid it by changing lane but my wheels locked and power steering sign came on so i ended up driving over an object. I forced my wheel to the emergency lane safely after vehicles zooming by me on both lanes and to a complete stop. Shut the vehicle off, exited the vehicle to see scratches on my bumper. It was rather hard for me to force the wheel due to my medical disability from the military. I didn't do a full inspection so went back into my vehicle turned the car on and the sign went away so i kept driving to my destination. While driving my vehicle didn't feel the same it kept steering to the right. The next couple days i get in my car started driving but it kept steering to the right so i stopped the vehicle and checked again to see that i had a flat tire running on run flats and scratched rims. So i take the car to the nearest dealership to find out that the car was on recall on january 18, 2018 and i had leased this car on march 21,2018. The dealership then told me they can fix the power steering problem and my tires but the scratches on the rims was my fault and i had to pay out of my own pocket. Remind you this vehicle was titled new with 14 miles to start off with when i leased the vehicle. The car never warned me of a flat tire or low tire pressure also a glitch in the system while on reverse. The reverse camera monitor will black out. Faulty back up camera.

NoNoN NoneNone20180106

I leased an infiniti q60 on december 9, 2017. On december 15, as i was driving the car, the steering became extremely tight and the power steering warning light came on. I pulled over, turned the car off and back on and the steering was fine. I drove the car a short distance home and had it towed to the dealer. At that time the car had approximately 450 miles on it. The dealer replaced the entire power steering system and returned the car to me on december 30, 2017. On sunday, january 7, 2018, my daughter took the car. She was about 3 miles from home when the steering again became difficult and the power steering warning light came on. She pulled over but left the car running. Coincidentally, the same tow truck driver came and also confirmed that the power steering warning light was on and the steering wheel was impossible to move. After he shut the car off and turned it back on, everything was normal. The car was towed back to the dealer and i am waiting to hear from infiniti regarding the problem.The car now has less than 750 miles on it. I have video and photos of the light and steering wheel on my phone. I used my tablet to file this complaint.

NoNoN NoneNone20171226

My car is brand new and was purchased on 12/26/2017. 12/27: after a 3+hour drive w/ 350~ miles on the car at this point, an indicator light with a steering wheel and exclamation point lit up the dash and the steering wheel locked up and became extremely hard to turn. I pulled over turned my car off and waited about 5 minutes and crank it back up and the light was gone. 1/5: approximately 650+ miles on the car it happened again- steering got extremely tight and hard to maneuver, i pulled over and repeated the same off/rest/on process!!! It happened 3 more times in the course of that hour. Infiniti sent a tow truck to pick it up on 1/5 from my home and still have not been able to replicate or get some resolve on the issue. I am frightened because i was truly blessed to be in an area each of the 5 times to get to safety. That may not always be the case. I am even more mortified that my car siena even have 1000 miles on it and it's causing a severe issue already. The service team at infiniti of tampa are working diligently on it but as of yet have not been able to figure a solution which is more petrifying.

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