2019 Infiniti QX50Infiniti Qx50 2019

Complaint Information: Recalls, Investigations, Consumer Complaints, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 151859 [USA]: The lack of an image in the back-up camera display increases the risk of a crash.
    Nissan north america, inc. (nissan) is recalling certain 2018-2019 nissan altima, armada, frontier, kicks, leaf, maxima, murano, nv, nv200, pathfinder, rogue, rogue sport, sentra, titan, titan diesel, versa note and versa sedan vehicles, as well as infiniti q50, q60, qx30 and qx80 vehicles. Additionally included are 2019 nissan gt-r and taxi and infiniti qx50, qx60, q70, q70l vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rear visibility."
    nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began november 11, 2019 and all affected vins should be activated. Owners may contact nissan customer service at 1-800-867-7669 or infiniti customer service at 1-800-662-6200.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 129978 [USA]: If the passenger-side knee air bag cover detaches during deployment, it can increase the risk of injury.
    Nissan north america, inc. (nissan) is recalling certain 2019 infiniti qx50 vehicles. In the event of a crash in very cold temperatures, the trim cover may separate unexpectedly from the passenger-side knee air bag module instead of splitting at the trim cover tear seam as designed.
    infiniti will notify owners, and retailers will replace the passenger-side knee air bag module, free of charge. The recall began october 23, 2018. Owners may contact infiniti customer service at 1-800-662-6200.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2019459 [Canada]: Visual system
    Issue: on certain vehicles, the rear view camera system does not return to the default setting when the transmission is shifted to reverse. This could cause a reduction in rear visibility if a driver had previously adjusted the camera display. Canadian regulations require that the rear view image returns to its original setting each time the camera is turned on. Safety risk: reduced rear visibility could increase the risk of a crash. Corrective actions: the company will notify owners by mail and instruct them to take their vehicle to a dealer to update the software for the rear view camera.

  • Recall 2018480 [Canada]: Airbag
    On certain vehicles, the trim cover for the passenger-side knee airbag could be defective and could detach during deployment in very cold temperatures. This may create a risk of injury to the seat occupant. Correction: dealers will replace the passenger-side knee airbag module and the trim cover.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • ITB23-010E - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin is no longer active. To access infotainment software updates via the infotainment software update utility: select specialty tools, and then select infotainment software updates on
  • ITB23-010D - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin is no longer active. To access infotainment software updates via the infotainment software update utility: select specialty tools, and then select infotainment software updates on
  • ITB12-011Q - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB21-023B - POWER TRAIN: Transfer assembly seal replacement for awd front drive shaft removal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-001E - POWER TRAIN: Fluid leak caused by transfer assembly right side drive shaft oil seal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-025B - ENGINE AND ENGINE COOLING: Roaring noise from the engine cooling fan assembly and the a/c is not cooling this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-010C - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-010B - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-010A - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB14-011G - ELECTRICAL SYSTEM: Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB03-051Q - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-010 - ELECTRICAL SYSTEM: Software update for infotainment issues service information when diagnosing an infotainment issue or after replacement of the av control unit, it is necessary to verify the current software version of the av control unit to determine i
  • ITB21-025A - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Dtc C1A17-49 stored in laser/radar this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024C - EQUIPMENT: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013D - FORWARD COLLISION AVOIDANCE: Automatic emergency braking warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-008D - POWER TRAIN:AXLE HUBS: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-074B - BRAKES (PWS): Abs/vdc can diagnosis information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-006C - VISIBILITY: Windshield wiper blade performance/diagnosis service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-007H - VISIBILITY: Removing foreign material from the window glass this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-067C - WHEELS: Wheel bearing collision damage this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB09-039J - VISIBILITY: Windshield cracking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-003 - STRUCTURE: Noise from moonroof if you confirm while driving with the moonroof closed, an abnormal noise (popping, cracking, squeaking) is present from the moonroof. Hint: the noise may be intermittent and can be from one or both sides of the moo
  • ITB20-009A - STRUCTURE: 2019-2020 qx50; moonroof assembly replacement this bulletin is no longer active. Please discard previous versions of itb20-009.
  • ITB20-008A - STRUCTURE: 2019-2020 qx50; rattle from moonroof this bulletin is no longer active. Please discard previous versions of itb20-008.
  • ITB21-008A - SEATS: Front driver and/or passenger seat will not move forward this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-041 - POWER TRAIN: Drive shaft boot service information service information if a drive shaft (axle shaft) boot on an applied vehicle is found to be leaking grease, and there is no abnormal noise or obvious cv joint risk due to water intrusion and/or com
  • ITB12-072I - POWER TRAIN: Abnormal noise, vibration and/or binding feeling from rear differential this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-025A - ENGINE AND ENGINE COOLING: Roaring noise from the engine cooling fan assembly and the a/c is not cooling this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-008C - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-072H - POWER TRAIN: Infiniti awd models; abnormal noise, vibration and/or judder from rear differential this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB21-023A - POWER TRAIN: Transfer assembly seal replacement for awd front drive shaft removal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-001D - POWER TRAIN: Fluid leak caused by transfer assembly right side drive shaft oil seal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-015 - FUEL SYSTEM, GASOLINE: Service information for fuel gauge inaccurate with dtcs stored in ecm service information if a fuel level sensor has been diagnosed as sending an incorrect level signal, and one or more of the following dtcs are stored in the ecm, do
  • ITB19-024B - AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB21-020A - FUEL SYSTEM, GASOLINE: Fuel and/or oil smell is present when the vehicle is parked in a closed garage this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-072G - EQUIPMENT:MECHANICAL: Infiniti awd models; abnormal noise, vibration and/or judder from rear differential this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-006 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Battery quick charge notice service information when charging the vehicle⿿s 12 volt battery with the high amperage quick charge function, the ignition should never be on, or turned on, while charging. Attempting to start the vehicle
  • ITB21-027A - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE: Mil on with dtc P11A7 stored in the ecm this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-042E - ENGINE AND ENGINE COOLING: Dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-001C - POWER TRAIN: Fluid leak caused by transfer assembly right side drive shaft seal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-052D - ELECTRICAL SYSTEM: Intelligent key not detected / engine will not start this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044J - FUEL SYSTEM, OTHER: Evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-006C - ELECTRICAL SYSTEM: Can communication ⿿ network diagnostic flow chart this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013C - LANE DEPARTURE: BLIND SPOT DETECTION: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-009B - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER: Intelligent key does not work after battery replacement this bulletin is no longer active. Please discard previous versions of itb19-009.
  • ITB14-011F - ENGINE (PWS): Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-029B - ELECTRICAL SYSTEM: Can communication codes ⿿ diagnostic tips and guidelines this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB03-074P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-033C - EXTERIOR LIGHTING: Cleaning front or rear combination lamp assemblies this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB03-051P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB21-025 - EQUIPMENT:ELECTRICAL: Dtc C1A17-49 stored in laser/radar service information if dtc C1A17-49 (icc sensor malf) is stored in laser/radar in the ⿿past⿝ column: ￷ erase the dtc. ￷ do not replace any parts. If dtc C1A17-49 (icc sensor malf) is stored
  • ITB20-006B - VISIBILITY:WINDSHIELD WIPER/WASHER: Windshield wiper blade performance/diagnosis service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB21-023 - POWER TRAIN: Transfer assembly seal replacement for awd front drive shaft removal service information when removing the front passenger (rh) side drive shaft on an applied vehicle for any reason, transfer assembly drive shaft oil seal and dust cov
  • ITB21-021 - STRUCTURE: Rear hatch inoperative or noise when opening/closing if you confirm the client states that either the rear hatch is inoperative, or the rear hatch closes after opening only a small amount, and dtc B2426-23 spindle sensor lh and/or dt
  • ITB21-020 - FUEL SYSTEM, GASOLINE: Fuel and/or oil smell is present when the vehicle is parked in a closed garage if you confirm the client states that a fuel and/or oil smell is present when the vehicle is parked in a closed garage, even though there are no fuel, oil,
  • PC838 - R1912 Ca - VISIBILITY: R1912 rear visibility system campaign quality review ***** retailer announcement ***** infiniti is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previousl
  • ITB17-055B - ELECTRICAL SYSTEM: Infiniti; intelligent key identification and registration tips this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB16-012D - ELECTRICAL SYSTEM: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB15-026D - ELECTRICAL SYSTEM: Signal tech-ii intelligent key battery test and signal check this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-008B - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-001B - POWER TRAIN: Fluid leak caused by transfer assembly right side drive shaft seal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-052C - EQUIPMENT: Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles. No other changes were made. Please discard previous versions of this bulletin.
  • ITB21-008 - SEATS: 2019-2020 qx50; driver seat will not move forward if you confirm after the driver side seat has been moved all the way to the maximum rearward position, it will not move forward. Action replace the driver side seat lifter/slide assem
  • ITB21-007 - ENGINE AND ENGINE COOLING: Mil on with dtc P062F and/or P0603 stored if you confirm the mil is on and dtc P062F (eeprom) and/or P0603 (ecm back up/circuit) is stored, and the customer stated the vehicle was recently started after sitting for an extended period
  • ITB16-012C - EQUIPMENT: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024A - ELECTRICAL SYSTEM: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-042D - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB18-005B - ELECTRICAL SYSTEM: Adas system dtc C1A03, C1A04, and/or C1B01 service information this bulletin has been amended. Please see amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB16-006A - ELECTRICAL SYSTEM: Infiniti; front sonar parking sensor service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011P - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-002c - ELECTRICAL SYSTEM: 2018-2020 infiniti; display control unit service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB18-041d - ELECTRICAL SYSTEM: 2019 qx50; audio system will not turn on and/or screens freeze up after hanging up a phone call this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB21-002 - POWER TRAIN: Prevent front axle thread damage during axle nut removal service information if an applied vehicle needs to have a front axle nut removed, for any reason, the staking of the nut into the axle keyway must first be removed. The essential
  • ITB20-023a - FORWARD COLLISION AVOIDANCE: Lane camera aiming vehicle reference values not in esm this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013b - FORWARD COLLISION AVOIDANCE: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-009a - ELECTRICAL SYSTEM: Intelligent key does not work after battery replacement this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-005a - ELECTRICAL SYSTEM: Clock, audio, hvac or navigation settings intermittently change on their own this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB18-038a - ELECTRICAL SYSTEM: 2019 qx50; ipdm e/r configuration after unit replacement this bulletin is no longer active. Please discard previous versions of itb18-038.
  • ITB20-006a - VISIBILITY: Windshield wiper blade performance/diagnosis service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-030 - EQUIPMENT ADAPTIVE/MOBILITY: 2019-2020 qx50; cvt fluid cooler hose leak if you confirm cvt fluid is leaking from the upper cvt fluid cooler hose, at the cvt cooler. Or the upper cvt fluid cooler hose has become detached while driving. Note: if cvt fluid is leaki
  • ITB20-027 - ELECTRICAL SYSTEM: Permanent dtc set in tcm and will not erase if you confirm one or more of the following dtcs are stored in the permanent dtc screen (figure 1): P0715, P0716, P0718, P0730, P0791, P0793, P0794, P1722, P1742, P1745, P17F0, P17F1, P2766 an
  • ITB19-013a - LANE DEPARTURE: SENSING SYSTEM: CAMERA: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-023 - LANE DEPARTURE: Lane camera aiming vehicle reference values not in esm service information if the lane camera requires aiming, the values in table a on page 4 must be used. ￷ for all other models, consult the electronic service manual (esm). The f
  • ITB17-042c - EQUIPMENT ADAPTIVE/MOBILITY: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-018 - EQUIPMENT: Power back door will not operate with request switches if you confirm on vehicles equipped with a kick motion activated liftgate, the back door (liftgate) will not open or close when requested to do so using the: ￷ intelligent key
  • ITB20-009 - STRUCTURE: 2019-2020 qx50; moonroof assembly replacement if you confirm the moonroof assembly needs to be replaced for any reason and the replacement moonroof part number is one of the following: ￷ - 91205-5na0a ￷ - 91205-5na0b ￷ - 9120
  • ITB20-008 - STRUCTURE: 2019-2020 qx50; rattle from moonroof refer to the service procedure on page 2 if directed here from itb20-009. If you confirm a rattle type noise is coming from the moonroof in the areas circled in green in figure 1 and the rattle go
  • ITB17-001a - POWER TRAIN: Fluid leak caused by transfer assembly right side drive shaft seal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-002b - EQUIPMENT: 2018-2020 infiniti; display control unit service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-044 - EQUIPMENT: 2019-2020 qx50; door finisher discoloration/flaking due to window tint installation service information if the aluminum trim on any door finisher is discolored and/or flaking on an applied vehicle, this may have been caused by the fluid
  • ITB19-026a - FUEL SYSTEM, GASOLINE: 2019 qx50; fuel odor inside vehicle this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB19-035 - EQUIPMENT ADAPTIVE/MOBILITY: 2019 qx50; rattle noise from rear of front moonroof panel if you confirm while driving at approximately 10 mph, a rattle is present from either the right or left rear corner of the front moonroof glass panel, and occurs only while the
  • ITB19-012a - ENGINE (PWS): Mil on with dtc P0448 this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011o - EQUIPMENT: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-026 - FUEL SYSTEM, GASOLINE: 2019 qx50; fuel odor inside vehicle if you confirm a fuel odor inside the vehicle and there are no visible fuel leaks. Action replace the evap canister filter vent hose with the new one listed in the parts information on the last p
  • ITB19-024 - SEATS: Dtc B00A0-00 stored if you confirm dtc B00A0-00 (occupant detection sensor unit) is stored and ocs zero point reset cannot be performed and the following screen will display: action 1. Check the occupant classification system (o
  • ITB18-041c - EQUIPMENT: 2019 qx50; audio system will not turn on and/or screens freeze up after hanging up a phone call this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • REVISION 1 - PC7 - ENGINE AND ENGINE COOLING: Campaign bulletin vcr engine inspection update august 2, 2018 please discard earlier versions of this bulletin. The announcement from july 12, 2018 has been revised to include: ￷ 11 vins have been added to the population
  • ITB19-021 - ENGINE AND ENGINE COOLING: 2019 qx50; drive belt chirp noise if you confirm the drive belt makes a chirp type noise when accelerating the vehicle and/or revving the engine in park. Action compare the vehicle⿿s ecm and tcm part numbers with those listed in tab
  • ITB19-017 - ELECTRICAL SYSTEM: 2019 qx50; mil on with dtc P0087 stored if you confirm the malfunction indicator light (mil) is on with diagnostic trouble code (dtc) P0087 (frp control system) stored in the engine control module (ecm), and the fuel level indicates
  • ITB19-003a - ENGINE AND ENGINE COOLING: 2019 qx50; spark knock this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB14-011d - ENGINE AND ENGINE COOLING: Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-015 - WHEELS: 2019 qx50; wheel alignment service information service information some wheel alignment specifications listed in the front suspension section of the electronic service manual (esm) have been revised. Until the updated esms are made ava
  • ITB19-002a - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: 2018-2019 infiniti; display control unit service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • PC706 - 2019 QX5 - EQUIPMENT: Vcr engine inspection ***** retailer announcement ***** infiniti is conducting a quality action on 324 specific 2019 qx50 (j55) vehicles (which were previously placed on temporary quality assurance (qa) hold under pc706), to remove and
  • PC706 - 2019 QX5 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Quality assurance hold ***** retailer announcement ***** infiniti is committed to a high level of client service and satisfaction. This commitment requires infiniti to periodically place certain vehicles on temporary quality assurance (
  • ITB12-011n - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013 - LANE DEPARTURE: SENSING SYSTEM: CAMERA: Aeb warning light blinking this bulletin applies only to vehicles equipped with a lane camera. Service information if the aeb warning light is blinking (but not illuminated steadily) or the customer states it is blinking, and there a
  • ITB19-012 - ENGINE AND ENGINE COOLING: 2019 qx50; mil on with dtc P0448 if you confirm the malfunction indicator light (mil) is on with dtc P0448 (evap canister vent control valve) stored. Action reprogram the ecm, if applicable.
  • ITB19-009 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Intelligent key does not work after battery replacement service information if the intelligent key of an applied vehicle does not work after replacing the battery, inspect the positive (+) terminals. If the battery side of the intellig
  • ITB19-008 - EQUIPMENT: Exterior cleaning information service information when cleaning the exterior of an infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - always refer to the appearance and care section of
  • ITB18-041b - ELECTRICAL SYSTEM:SOFTWARE: 2019 qx50; audio system will not turn on and/or screens freeze up after hanging up a phone call this bulletin has been amended. Please see amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-005 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Clock, audio, hvac or navigation settings intermittently change on their own this bulletin applies only to vehicles equipped with infiniti intouch (intelligent key). Service information an intelligent key, for the applied vehicles wi
  • ITB19-003 - ENGINE (PWS): 2019 qx50; spark knock if you confirm: a spark knock or knocking type noise coming from the engine under a low rpm/high load driving pattern (alternatively, ?At low speeds?) and there are no dtcs stored in the ecm and/or tcm. Action
  • ITB16-012b - EQUIPMENT:ELECTRICAL: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB18-044 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: 2019 qx50; inspecting for refrigerant leaks service information when inspecting the air conditioning (a/c) system in the applied vehicle for refrigerant leaks, some of the refrigerant connections may be difficult to see. - see figure 1
  • ITB18-043 - STEERING:AUTOMATED/ADAPTIVE STEERING: 2019 qx50; direct adaptive steering pull and steering wheel off-center at engine start if you confirm while driving in a straight line on a smooth and flat road: - the steering wheel is off-center, and - the steering wheel returns to
  • ITB18-041a - ELECTRICAL SYSTEM:SOFTWARE: 2019 qx50; audio system will not turn on and/or screens freeze up after hanging up a phone call this bulletin has been amended. Please see amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB18-041 - ELECTRICAL SYSTEM:SOFTWARE: 2019 qx50; audio system will not turn on and/or screens freeze up after hanging up a phone call if you confirm there is no audio, and the audio controls do not turn the radio/audio on. And/or both screens freeze up after hanging up a p
  • PC677 QX50 - DCU - UNKNOWN OR OTHER: Display control unit (dcu) software update retailer inventory ***** retailer announcement ***** infiniti is conducting a quality action to update the display control unit (dcu) software on 5,044 specific 2019 infiniti qx50 vehicles in
  • ITB19-002 - EQUIPMENT:ELECTRICAL: 2018-2019 infiniti vehicles; display control unit service information service information if the display control unit (dcu) needs to be replaced on an applied vehicle for any reason, follow the steps in the service procedure to: - conf
  • ITB17-042b - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044g - ENGINE AND ENGINE COOLING: All model year 2012 and newer infiniti vehicles; evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011m - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies only to vehicles equipped with factory navigation system. This bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB18-038 - EQUIPMENT: 2019 qx50; ipdm e/r configuration after unit replacement service information when replacing the ipdm e/r, for any reason, it must be configured to function properly. Use consult-iii plus (c-iii plus) re/programming, configuration to wr
  • ITB18-037 - EQUIPMENT: Plastic interior trim protective covering removal service information vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors
  • ITB18-034 - POWER TRAIN: Transmission & engine automated data collection and diagnostic reporting service information to support proper diagnosis and to promote fixed-right-first-time ? Infiniti may review consult-iii plus (ciii plus) data relating to vehicle o
  • Infiniti USA Tak - AIR BAGS: Infiniti usa electronic field communication subject: takata completion objectives for q3 infiniti is continuing to ask its retailers to urgently help increase customer participation in the takata recalls to help it achieve 100% custom
  • Infiniti USA Ret - EQUIPMENT: Infiniti usa electronic field communication subject: retailed vehicle open campaign report lists updated the lists for each retailer?S retailed vehicle open campaign report has been updated today in dbs. We made our best effort to rea
  • ITB12-011l - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies only to vehicles equipped with factory navigation system. This bulletin has been amended to add a required actions by model and year table on page 2, a check off sheet on page 21 an
  • IPSB18-218 Retai - EQUIPMENT: Dbs enhancement: retailed vehicle open campaign report infiniti announced the availability of a new dbs enhancement tool to the service > campaign screen: retailed vehicle open campaign report on july 9, 2018, which identifies owner cont
  • PC644.2 - AIR BAGS: Passenger knee airbag retailer inventory - quality assurance hold ***** retailer announcement ***** infiniti is committed to a high level of client service and satisfaction. This commitment requires infiniti to periodically place certai
  • PC644.1 - EQUIPMENT: Retailer inventory list
  • PARTS UPDATE 2 - - FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS: Fuel injector replacement parts update 2 ***** parts update ***** the purpose of this update is to inform retailers that 14035-5na0a intake manifold gaskets are no longer on restriction and may be ordered via normal process beginning
  • PARTS UPDATE - P - FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS: Fuel injector replacement retailer inventory ***** parts update ***** 100% of retailer inventory parts need was automatically shipped to affected retailers the week of july 23, 2018. The purpose of this update is to inform retailers t
  • P8315 - FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS: Open affected retailer inventory
  • ITB18-028 - ELECTRICAL SYSTEM: 2019 qx50; mil on with dtc P0606 if you confirm the mil is on with dtc P0606 (control module [control module processor]) stored. Action 1. Refer to step 6 in the service procedure to confirm this bulletin applies to the vehicle you ar
  • ITB13-044f - FUEL SYSTEM, GASOLINE: All model year 2012 and newer infiniti vehicles; evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. The publication date has been revised to include the latest models and model years, and the service procedure
  • ITB13-035c - EQUIPMENT: Cvt fluid level check service information this bulletin has been amended. The applied vehicles and service information sections have been revised. No other changes have been made. Please discard all previous versions of this bulletin.
  • ITB01-024e - EQUIPMENT: New paint guard film removal information this bulletin applies only to new, unsold vehicles with paint guard film in dealer stock. This bulletin has been amended. The publication date has been revised to include the latest models and mo
  • USA 2019 QX50 PG - VISIBILITY:SUN/MOON ROOF ASSEMBLY: 2019 qx50 pgf film removal ? Supplemental information this bulletin applies only to vehicles equipped with a panoramic moonroof. What retailers should do: this information applies to 2019 qx50 equipped with a panoramic moonroof only. In
  • P8315 - FUEL SYSTEM, GASOLINE: Campaign bulletin fuel injector replacement retailer inventory. Retailer announcement ***** infiniti is conducting a quality action to replace the high pressure fuel injectors on 53 specific my 2019 infiniti qx50 (j55) vehicles in new inve
  • PC621 - EQUIPMENT ADAPTIVE/MOBILITY: Washer fluid retailer inventory ***** retailer announcement ***** infiniti is conducting a quality action to adjust the windshield washer fluid mixture on 1,151 specific my 2019 infiniti qx50 (j55) vehicles. The windshield washer mixtur
  • ITB18-021 - ELECTRICAL SYSTEM: Dast calibration (mode1) incomplete or C13E9-00/C13EB-00 unable to erase this bulletin applies only to vehicles equipped with direct adaptive steering (dast). Service information this bulletin has information for two services for whi
  • ITB18-020 - EQUIPMENT: 2019 qx50; service information for dtc P11AB service information the applied vehicle has a diagnostic trouble code (dtc) that can be stored if power is interrupted to the variable compression ratio control module circuit under certain c
  • ITB18-019 - EQUIPMENT ADAPTIVE/MOBILITY: 2019 qx50; awd badge service information the awd badge is installed from the factory only on vehicles produced after the build date shown below. Note: if any customer/retailer would like to retrofit an existing unit it would be at thei
  • ITB18-014a - ENGINE (PWS): 2019 qx50; mil on with ?Code_200400? Or ?Code_001200? Stored this bulletin has been amended throughout. Discard all previous versions of this bulletin.
  • ITB18-017 - EQUIPMENT: 2019 qx50; center console sliding shutter information service information the 2019 qx50 comes from the factory with an instructional label on the sliding shutter that covers the center console cup holders (see figure 1). This label is
  • ITB18-016 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: 2019 qx50; battery testing with dss-5000 vin barcode will not scan service information when testing the battery on an early production 2019 qx50 with the dss-5000, the vin barcode may not scan into the battery information screen. If th
  • ITB18-014 - EQUIPMENT: 2019 qx50; mil on with ?Code_200400? Stored service information if the mil is on and consult-iii plus (c-iii plus) shows ?Code_200400? (figure 1) stored under engine, perform the electronic service manual (esm) diagnostic for dtc P2004
  • ITB12-011k - ELECTRICAL SYSTEM:SOFTWARE: Telematics service information this bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bu
  • ITB11-005d - ELECTRONIC STABILITY CONTROL: Wheel balancing service information this bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB03-051L - EXTERIOR LIGHTING:HEADLIGHTS: Headlamp fogging this bulletin has been amended. The applied vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • IPSB17-130 - EQUIPMENT: Dbs enhancement: custom vin campaign report infiniti is pleased to announce the availability of a new dbs enhancement to the service > campaign screen: custom vin campaign report. The tool identifies open campaigns on a customized vin li
  • ITB18-005a - VEHICLE SPEED CONTROL:CRUISE CONTROL: Adas system dtc C1A03, C1A04, and/or C1B01 service information this bulletin has been amended. The applied vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB13-052b - ENGINE (PWS): Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles. No other changes were made. Please discard previous versions of this bulletin.
  • ITB13-026h - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Display control unit replacement this bulletin has been amended. The applied vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB09-015h - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: 12 volt battery storage and maintenance for new vehicles in retailer inventory this bulletin has been amended throughout. Please discard all previous versions of this bulletin.
Known Recall Investigations
  • Complete loss of motive power due to engine failure investigation as of 20231213

    The office of defects investigation (odi) has identified six (6) vehicle owner questionnaires (voq) and multiple field reports (fr) alleging engine failure, loss of motive power, engine knock or noise and/or metal chunks and shavings found in the oil pan of nissan north america inc. (nissan) vehicles equipped with both the kr15ddt and kr20ddet engines.  the only model nissan has manufactured with a kr15ddt engine is the rogue.  nissan manufactured 3 models equipped with the kr20ddet engine.  these models include the altima, qx50, and qx55.  both the 3-cylinder, 1.5-liter kr15ddt, and 4-cylinder, 2.0-liter kr20ddet engines are unique in that they use a variable compression ratio that allows for high power output and high fuel efficiency at the same time. Based on an analysis of the voq and fr data, odi has identified three (3) vehicle models with elevated variable compression engine failure rates.  these includes 2021-2023 nissan rogue equipped with kr15ddt engine; 2019-2021 nissan altima; and 2019-2021 infinity qx50, both equipped with the kr20ddet engine.  during discussions with nissan, odi learned that they have attempted to address main bearing and l-link damage/seizures on the kr15ddt and kr20ddet engines by introducing multiple manufacturing processes changes over time. A preliminary evaluation has been opened to assess the scope, frequency, and consequences of these variable compression engines.  additionally, odi may expand the scope of the subject population during the investigation, if needed. To review the odi reports cited in the opening resume odi report identification number document, go to nhtsa.Gov.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • C1A17 [2] C1A17
  • B00A0 [4] Occupant Classification System (Subfault)
  • P11A7 [1] P11A7
  • P0456 [7] Evaporative Emissions System Small Leak Detected
  • P0442 [3] Evaporative Emission Control System Leak Detected (small leak)
  • P0455 [3] Evaporative Emission Control System Leak Detected (gross leak)
  • B2426 [1] Passenger Solar Radiation Sensor Circuit Open
  • P0603 [1] Internal Control Module Keep Alive Memory (KAM) Error
  • P062F [1] Internal Control Module EEPROM Error
  • C1A03 [2] C1A03
  • C1A04 [2] C1A04
  • C1B01 [2] C1B01
  • P2766 [1] Input/Turbine Speed Sensor "B" Circuit Range/Performance
  • P0715 [1] Input/Turbine Speed Sensor A Circuit Malfunction
  • P0716 [1] Input/Turbine Speed Sensor A Circuit Range/Performance
  • P0718 [1] Input/Turbine Speed Sensor A Circuit Intermittent
  • P0730 [1] Incorrect Gear Ratio
  • P0791 [1] Intermediate Shaft Speed Sensor A Circuit
  • P0793 [1] Intermediate Shaft Speed Sensor A Circuit No Signal
  • P0794 [1] Intermediate Shaft Speed Sensor A Circuit Intermittent
  • P1722 [1] SSC Inductive Signature Malfunction
  • P1742 [1] Lockup Solenoid System
  • P1745 [1] Torque Converter Clutch Inductive Signature Malfunction
  • P17F0 [1] P17F0
  • P17F1 [1] P17F1
  • P0448 [2] Evaporative Emission Control System Vent Control Circuit Shorted
  • P0087 [1] Fuel Rail/System Pressure - Too Low
  • P0606 [1] PCM Processor Fault
  • C13E9 [1] C13E9
  • C13EB [1] C13EB
  • P11AB [1] P11AB
  • P2004 [1] Intake Manifold Runner Control Stuck Open Bank 1
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20201208

While driving down a four lane highway at 50 mph. The car suddenly applies emergency braking when nothing was in front of the car. If another car is behind this vehicle and this happens, there will be a major accident. This has happened on 3 occasions total.

NoNoN NoneNone20201207

While driving down a four lane highway at 50 mph. The car suddenly applies emergency braking when nothing was in front of the car. If another car is behind this vehicle and this happens, there will be a major accident. This has happened on 3 occasions total.

NoNoN NoneNone20201030

Tl* the contact owns a 2019 infiniti qx50. The contact stated while driving at 65 mph, there was a loud, abnormal popping sound coming from the vehicle. Soon after the popping sound was heard, a bright flashed from the instrument panel. The instrument panel went blank had gone blank with a blue streak across the screen. The contact stated that the vehicle started to decelerate independently. There was also an abnormal odor inside of the vehicle. The contact attempted to open the sun roof however, the sun roof failed to operate as needed. The vehicle was driven to clear lake infiniti (14705 gulf fwy, houston, tx 77034) where after two weeks, the mechanic was still unable to duplicate the failure. The manufacturer was notified of the failure and a buy back was offered. The vehicle was not repaired. The failure mileage was approximately 7,000. The vin was not available.

NoNoN NoneNone20201029

Tl* the contact owns a 2019 infiniti qx50. The contact stated while driving at 65 mph, there was a loud, abnormal popping sound coming from the vehicle. Soon after the popping sound was heard, a bright flashed from the instrument panel. The instrument panel went blank had gone blank with a blue streak across the screen. The contact stated that the vehicle started to decelerate independently. There was also an abnormal odor inside of the vehicle. The contact attempted to open the sun roof however, the sun roof failed to operate as needed. The vehicle was driven to clear lake infiniti (14705 gulf fwy, houston, tx 77034) where after two weeks, the mechanic was still unable to duplicate the failure. The manufacturer was notified of the failure and a buy back was offered. The vehicle was not repaired. The failure mileage was approximately 7,000. The vin was not available.

NoNoN NoneNone20200703

The car does not shift to neutral without a great deal of difficulty. Could not get the car into neutral while going into a carwash.

NoNoN NoneNone20200702

The car does not shift to neutral without a great deal of difficulty. Could not get the car into neutral while going into a carwash.

NoNoN NoneNone20200623

Car would not drive upon pressure of the gas pedal placing driver in immediate danger. Driver pulled over multiple times, shifted car into park and turned car off, proceeded to attempt to drive again. After fourth time, the transmission/engine responded. This car was returned to autonation infiniti of tustin two days after purchase, the dealership informed they would place the car back on the lot without inspection, this causes great concern for the safety of any future drivers of the car. *tr

NoNoN NoneNone20200622

Car would not drive upon pressure of the gas pedal placing driver in immediate danger. Driver pulled over multiple times, shifted car into park and turned car off, proceeded to attempt to drive again. After fourth time, the transmission/engine responded. This car was returned to autonation infiniti of tustin two days after purchase, the dealership informed they would place the car back on the lot without inspection, this causes great concern for the safety of any future drivers of the car. *tr

NoNoN NoneNone20200614

Dear nhtsa, my automatic emergency braking system warned and autobraked my vehicle during my normal driving without any signs of emergency - no cars are in front of me along the whole street. Luckily, no one was hurt. My webcam caught it. If possible, please put attention to this case as all the owners are in danger. It seems that i cannot upload videos but i will be very happy to provide it as an evidence. *tr

NoNoN NoneNone20200613

Dear nhtsa, my automatic emergency braking system warned and autobraked my vehicle during my normal driving without any signs of emergency - no cars are in front of me along the whole street. Luckily, no one was hurt. My webcam caught it. If possible, please put attention to this case as all the owners are in danger. It seems that i cannot upload videos but i will be very happy to provide it as an evidence. *tr

NoNoN NoneNone20200607

Two separate incidents of vehicle performing preemptive braking with no other vehicles or objects present while the vehicle was in motion. The first incident occurred while traveling at speeds approximately between 45-50 mph through a four-way intersection; no vehicles were present. The second incident occurred while driving at a speed that was approximately between 30-45 mph approaching an intersection. Probable cause: front crash prevention, forward emergency braking with pedestrian detection, predictive forward collision warning. The vehicle was checked in for service and after a seven day period, no faults were found. The dealership could not replicate the condition stated above. *tr

NoNoN NoneNone20200606

Two separate incidents of vehicle performing preemptive braking with no other vehicles or objects present while the vehicle was in motion. The first incident occurred while traveling at speeds approximately between 45-50 mph through a four-way intersection; no vehicles were present. The second incident occurred while driving at a speed that was approximately between 30-45 mph approaching an intersection. Probable cause: front crash prevention, forward emergency braking with pedestrian detection, predictive forward collision warning. The vehicle was checked in for service and after a seven day period, no faults were found. The dealership could not replicate the condition stated above. *tr

NoNoN NoneNone20200605

Dating back to november 2019, my vehicle's automatic emergency braking have engaged 3 times without reasonable cause at speeds that vary from 40-70 mph. The first two incidents were on normal city roads going approximately 40-45 mph. The last incident (june 2020) happened while driving on a highway, with no traffic around, going ~70 mph and my vehicle almost came to a complete stop. The first time i took the vehicle into the dealership, they reset the system. The most recent time they said the incident happened twice to technician and their assumption was the vehicle was not clean enough. I followed up with infiniti consumer affairs and they told me these incidents have happened in other vehicles but do not think the situations are related. With the incident now happening a total of 5 times (and when the vehicle was clean), i do not feel safe in the vehicle and believe there is an underlying issue.

NoNoN NoneNone20200604

Dating back to november 2019, my vehicle's automatic emergency braking have engaged 3 times without reasonable cause at speeds that vary from 40-70 mph. The first two incidents were on normal city roads going approximately 40-45 mph. The last incident (june 2020) happened while driving on a highway, with no traffic around, going ~70 mph and my vehicle almost came to a complete stop. The first time i took the vehicle into the dealership, they reset the system. The most recent time they said the incident happened twice to technician and their assumption was the vehicle was not clean enough. I followed up with infiniti consumer affairs and they told me these incidents have happened in other vehicles but do not think the situations are related. With the incident now happening a total of 5 times (and when the vehicle was clean), i do not feel safe in the vehicle and believe there is an underlying issue.

CrashNoY NoneNone20200602

Tl* the contact stated that while her daughter was driving she rear-ended a 2019 infiniti qx50, which abruptly stopped due to the automatic emergency braking system. The contact stated that the air bags did not deploy in her daughter's vehicle. The driver did not sustain any injuries. A police report was filed. The vehicle was damaged but not totaled. The vehicle was towed to a repair shop. The manufacturer and the dealer were not called. The vehicle was not repaired. The failure mileage was unknown. The vin was not available.

CrashNoY NoneNone20200601

Tl* the contact stated that while her daughter was driving she rear-ended a 2019 infiniti qx50, which abruptly stopped due to the automatic emergency braking system. The contact stated that the air bags did not deploy in her daughter's vehicle. The driver did not sustain any injuries. A police report was filed. The vehicle was damaged but not totaled. The vehicle was towed to a repair shop. The manufacturer and the dealer were not called. The vehicle was not repaired. The failure mileage was unknown. The vin was not available.

CrashNoY 1 InjuredNone20200428

While driving, the vehicle will decline in acceleration and you can not increase acceleration. When turning the vehicle off, the car will proceed at a slow pace. Infiniti dealer told me that i needed to let the car warm up for 30 minutes. The engine makes noise as if the vehicle is in neutral. At times, once taking your foot off the brake pedal to switch the gas, the car will take off from under your foot. While driving, the car will come to a complete halt as if it was approaching a collision. All emergency indicators will go off. The car must be turned off to return to driving. Vehicle has been serviced by infiniti, where diagnostics are ran but does not register an issue. Last servicing, the service man told me to just call consumer affairs, but consumer affairs asked for a claim number which i did not have. On april 28th, the vehicle was making a left turn and flipped upside down to the right. Nothing was hit for the cause of this accident. All airbag deployed but the steering wheel and rear airbag. Steering wheel was locked to the left and could not be moved. Vehicle was declared totaled. Due to covid-19, the vehicle has been driven four times since ny declared a shelter-in.*dt*jb*dt *tr*jb

CrashNoY 1 InjuredNone20200427

While driving, the vehicle will decline in acceleration and you can not increase acceleration. When turning the vehicle off, the car will proceed at a slow pace. Infiniti dealer told me that i needed to let the car warm up for 30 minutes. The engine makes noise as if the vehicle is in neutral. At times, once taking your foot off the brake pedal to switch the gas, the car will take off from under your foot. While driving, the car will come to a complete halt as if it was approaching a collision. All emergency indicators will go off. The car must be turned off to return to driving. Vehicle has been serviced by infiniti, where diagnostics are ran but does not register an issue. Last servicing, the service man told me to just call consumer affairs, but consumer affairs asked for a claim number which i did not have. On april 28th, the vehicle was making a left turn and flipped upside down to the right. Nothing was hit for the cause of this accident. All airbag deployed but the steering wheel and rear airbag. Steering wheel was locked to the left and could not be moved. Vehicle was declared totaled. Due to covid-19, the vehicle has been driven four times since ny declared a shelter-in.*dt*jb*dt *tr*jb

NoNoN NoneNone20190930

My 2019 infiniti qx50 fwd has been wasting a lot of fuel compared to what is/was advertised on the window sticker. I leased the vehicle expecting the gas mileage to be somewhere between 24 and 31 mpg's, but in reality i have been experiencing 17 - 20 mpg. Maintenance has been performed on the vehicle as suggested by infiniti, the tires are inflated to the correct tire pressure, but i still cannot get anywhere near the advertised fuel mileage. The vehicle has over 10,000 miles and i am extremely disappointed with the fuel mileage. I would not recommend this vehicle to anyone until nissan/infiniti place a more realistic fuel mileage estimate on the window stickers of these vehicles.

NoNoN NoneNone20190814

This vehicle has the pro-pilot assist which keeps the vehicle between the lines centered. It is an auto steer. We have had numerous times where the steering will go from line to line, it will cross the line put you on shoulder, cross the center or even move you into another lane with traffic in it. We have complained to dealership, they took it for a week said they found nothing wrong. Within 24 miles of getting it back it was doing it again. They said unless the engine light is on ( for engine code) they will do nothing. This is a feature used mostly on highway at highway speeds. This issue is most dangerous, at highway speeds if it does this could cause a multi vehicle collision resulting in serious injuries or death. I cannot pinpoint certain dates as it has happened enough where my wife will not use it.

NoNoN NoneNone20190807

Stopped at night, at a red left turn light, 3 lane roadway. No one on road in front, passing me, or coming in opposite direction. Backup camera came on, the picture of the vehicle appeared on the screen, all warning signals came on for an imminent head-on, side-front passenger crash was about to occur. These warnings flashed, then screen totally black. Car was running, in drive, foot on brake waiting for green. No traffic on highway due to hour and location. The screen then flashed back on, same repeat warnings, black screen. Could not get screenshot, phone in purse. Light turned green, turned left across 2 more lanes, into destination parking lot. Screen came back on, stayed 'normal' rest of daytime driving, until 2 days later daytime driving on 4 lane highway, the imminent warning system did not come on when a vehicle in front hit brakes, 60 mph traffic. I was distracted by a cell phone 'ping', looked down, then back up to see the brake lights, was abe to stop in time. Called the salesperson where purchased, after the first incident, on her recommendation, then service # at certified dealer where i was currently located, 4 + hrs away from dealership where purchased. Was told by this service center rep, 'never heard of this one, but we can get you in on aug 19th. (it was aug 10th at time of my call), if it happens again, get it towed either here, or dealership where purchased.' after the near rear-end crash, with no alert activated, my decision to return vehicle via notice to dealership sales manager was made. Dealership sales manager never responded to my email stating i was cancelling purchase of his vehicle. 2 salespeople were sent to drive it back, despite the recommendation of that out of town service rep. To tow it if 'another incident'. Concerned more incidents may occur with this vehicle, that it will be washed, waxed, returned for sale to another driver.

NoNoN NoneNone20190803

This is now the 2nd time this happened!! The car slams on the brakes as if someone is right in front of the car randomly. I was driving around 40mph and no one was in front or next to me, the car randomly slams on the breaks and it takes a few seconds for the car to release the breaks and allows you to start moving again.The sensors go off as if you are too close, when no cars are even in sight. Very dangerous!!!!! This will be killing people, needs a recall asap! Many people have the same complaints online and infiniti does nothing to help

NoNoN NoneNone20190726

On may 4, 2019, i tool delivery of a new infinity, qx50 and after 2.5 months of ownership (july 26, 2019 to present), i'm having ongoing / unresolved problems / failures with; audio, lane departure, collision warning w/ sudden stopping, heated / cool seats, infotainment, audio, tailgate, remote door locks, both screens going blank, phone / bluetooth connection, awd, automatic shifting problems and extremely soft brakes that put me thru 2 controlled intersections. The dcu has been replaced 4 times and i still have the same ongoing / unresolved problems. I told the service manager (rudy), to start replacing all the sensors, cms and camera and he refused to do that. My qx50 has been in for service five times (including today, 04-21-2021), for a total of 6+ weeks. The mechanic at infinity, can't replicate any of my ongoing problems / unresolved problems and i have 25 videos, showing what the qx50 is dong and infinity can't fix it. I pay a lot of money for the qx50 and for all the driver safety features, other amenities and it still continues to fail miserably and does not perform as intended. Because of these unresolved problems and ongoing issues, my wife refuses to drive in the qx50 with me. I have asked infinity to buy back the qx50 and they flat out refused. I had to obtain a lawyer.

NoNoN NoneNone20190725

On may 4, 2019, i tool delivery of a new infinity, qx50 and after 2.5 months of ownership (july 26, 2019 to present), i'm having ongoing / unresolved problems / failures with; audio, lane departure, collision warning w/ sudden stopping, heated / cool seats, infotainment, audio, tailgate, remote door locks, both screens going blank, phone / bluetooth connection, awd, automatic shifting problems and extremely soft brakes that put me thru 2 controlled intersections. The dcu has been replaced 4 times and i still have the same ongoing / unresolved problems. I told the service manager (rudy), to start replacing all the sensors, cms and camera and he refused to do that. My qx50 has been in for service five times (including today, 04-21-2021), for a total of 6+ weeks. The mechanic at infinity, can't replicate any of my ongoing problems / unresolved problems and i have 25 videos, showing what the qx50 is dong and infinity can't fix it. I pay a lot of money for the qx50 and for all the driver safety features, other amenities and it still continues to fail miserably and does not perform as intended. Because of these unresolved problems and ongoing issues, my wife refuses to drive in the qx50 with me. I have asked infinity to buy back the qx50 and they flat out refused. I had to obtain a lawyer.

NoNoN NoneNone20190708

My wife opened the rear liftgate using the outside electronic door switch on the liftgate. The liftgate electrically fully opened. My wife started to load items into the rear of the suv. The door electrically closed on its own. The door struck the back of my wife's head before she could get out of the way. The door did not stop or open automatically, or detect an object in its path. She tried to reopen the liftgate using the switch, and it raised about 5 inches and then immediately shut. She brought the vehicle home and told me what happened. I opened the rear liftgate using the exterior switch as she had. The gate fully opened electrically and without stopping it immediately closed. I tried to open the liftgate again and it lifted about 5 inches and immediately closed. She drove the car to the dealer and showed the infiniti of coral gables service department. They repeated the actions, the door opened and immediately closed by itself. I contacted infiniti customer service and they opened incident 36294200. They gave her a loaner car and have requested the dealer not repair the car until a specialist arrives. The car was parked and not running on all three occasions.

NoNoN NoneNone20190626

Back in june 2019 when this vehicle had about 5000 miles, i began to feel shortness of breath and light headedness, until one day while driving home on a very hot day, i began to lose consciousness while driving. I took the car to infiniti and even after 60 days, they had no clue what was going on. They called one of their engineers who recommended an indoor air quality test which was ignored and never performed. Late february 2020, i began a lemon lawsuit. Then in august 2020, i had to pay out of pocket for that test and was able to prove that the car had a co2 issue that caused me to nearly go unconscious a few times, and resulted in several months of severe migraines and dizziness which caused me to be out of work and loss of wages. My husband also drove the car for a week and began to experience headaches. This was after they changed the evap hose line even though i never smelled gas. I haven't been able to drive it since december 2019 and am forced to keep paying for it while the lemon law suit process goes on. Thanks to covid, this has been going on for almost a year now with no end in sight. Infiniti was made aware of the co2 issues in august 2020 and only now in february 2021 is when they have asked to bring in the car to attempt to fix the issue. I also experienced issues with the car suddenly breaking while driving on the highway and no cars in front or near me, and cameras turning on for no reason. This was my 6th nissan infiniti since 2004, and i will never do business with them again.

NoNoN NoneNone20190625

Back in june 2019 when this vehicle had about 5000 miles, i began to feel shortness of breath and light headedness, until one day while driving home on a very hot day, i began to lose consciousness while driving. I took the car to infiniti and even after 60 days, they had no clue what was going on. They called one of their engineers who recommended an indoor air quality test which was ignored and never performed. Late february 2020, i began a lemon lawsuit. Then in august 2020, i had to pay out of pocket for that test and was able to prove that the car had a co2 issue that caused me to nearly go unconscious a few times, and resulted in several months of severe migraines and dizziness which caused me to be out of work and loss of wages. My husband also drove the car for a week and began to experience headaches. This was after they changed the evap hose line even though i never smelled gas. I haven't been able to drive it since december 2019 and am forced to keep paying for it while the lemon law suit process goes on. Thanks to covid, this has been going on for almost a year now with no end in sight. Infiniti was made aware of the co2 issues in august 2020 and only now in february 2021 is when they have asked to bring in the car to attempt to fix the issue. I also experienced issues with the car suddenly breaking while driving on the highway and no cars in front or near me, and cameras turning on for no reason. This was my 6th nissan infiniti since 2004, and i will never do business with them again.

NoNoN NoneNone20190414

At stop lights the car will idle roughly like it will stall then it will also jump forward.

NoNoN NoneNone20190409

Vehicle malfunctions randomly while driving or at a stop light and all of the driver assist/safety assist functions show error messages. It also happens while on the highway. I don't know if the car will stop on the highway.

NoNoN NoneNone20190323

Strong gas smell in garage. Car had been parked inside garage for at least 5 hours. The smell was so strong that the garage door had to be opened for circulation. Did not see any actual fluid on floor of garage or near fuel/gas cap area. Not a regular occurrence, but extremely concerning.

NoNoN NoneNone20190301

When driving the car or when the car is not moving ex: waiting at an intersection the car has gone from the drive mode to neutral for no apparent reason..This has happened on 3 different occasions most recently on 3/2/19..I want to check to see if others with same vehicle are having the same problem. Went to pull out in oncoming traffic and was unable to do so because the car went into neutral without my knowledge..

NoNoN NoneNone20181214

After turning off the engine of my qx50 infiniti 2019 when entering my garage, a very strong gas odor exists for many hours afterwards the car has been brought back several times for the problem and infiniti has tried different parts after replicating the problem in their dealership however, there does not seem to be a fix. What does a consumer do about this.It has been in service center at grubbs infiniti for approximately 50 days since the purchase of this car in november, 2018. I believe this is a serious safety issue, since i have an open pilot existing on my hot water heater in the very same garage where i park the car. Presently in the shop again.Have been told there are other cars of this model with the same complaint. Was even given a loaner of the same model with the same gas odor. Have another loaner, qx60 model without the problem. I believe this car(model) needs a recall.

NoNoN NoneNone20181004

Vehicle 2019 infiniti qx50 pure 4dr suv awd (2.0l 4cyl turbo cvt) review we have this car about 3 months now. Have approximately 3500 miles on it. We experiencing a hug defect on this car. In october, i drove the infinity to the gym in the morning 5:20am. It was less than 1 miles away, parked the car outside about 70 minutes. Went home, parked the car in the garage 2 hours. When i got in the car and started, the fan came on. It was so loud that we can hear it inside the car with all windows up. It was on over 40 minutes from my house to work. Got to work, shut off the engine, restarted the car, the fan immediately came back on. This happened 4 times now. We do believe something is not right. Took it back to the dealer, they cannot fix it, said it is per design, not a defect. Bought this as a luxury car, not luxury at all. Now, i am worrying about the safety of myself and my passengers. Not sure when or if the engineer is going to die on the highway. If anyone has the same problem please report it. We are at a loss regarding what to do next. Would not recommend to buy, there is still a lot of problems on this vehicle to work out.

CrashNoY NoneNone20181004

The forward emergency breaking(feb) with pedestrian detection and predictive forward collision warning(pfcw) did not activate when i was starting up from a 4 way stop sign intersection on a city street. My 2019 qx50 was in motion when it crashed into another vehicle on the passenger door and wheel well. Airbags did not deploy as the qx50 was , i estimate, traveling <15 mph. Damage to the 2019 qx50 was apprx $9k. I will share auto body itemized repair parts once the qx50 is returned to me. Due to the qx50 being a 2019 not all parts are available in the infiniti inventory. Repair shop working w/infiniti dealership to work on a solution. The 2019 qx50 was moving so slow that there was no damage to the suspension as a wheel alignment is not necessary.

NoNoN NoneNone20180808

Backup camera and nav screen went blank. Couldn't use the backup camera backing up in garage.

NoNoN NoneNone20180531

Car can shift into neutral merely by resting hand on shift lever while sitting or moving

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