2020 Jaguar I-PACE-PHEVJaguar I-pace-phev 2020

Complaint Information: Recalls, Investigations, Consumer Complaints, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 258424 [USA]: Electrical arcing increases the risk of a fire.
    Jaguar land rover north america, llc (jaguar) is recalling certain 2019-2020 jaguar i-pace vehicles. The fasteners that secure the battery module to the busbars may not have been tightened securely, which can cause electrical arcing at the busbars.
    dealers will inspect and repair the busbar fasteners and replace any damaged components as necessary, free of charge. Owner notification letters were mailed march 21, 2024. Owners may contact jaguar's customer service at 1-800-452-4827. Jaguar's number for this recall is h468.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 251173 [USA]: A high-voltage battery that overheats increases the risk of a fire.
    Jaguar land rover north america, llc (jaguar) is recalling certain 2019-2020 jaguar i-pace vehicles previously repaired under recall number 23v-369. The high-voltage battery may overheat.
    owners are advised to park and charge their vehicle outside and away from structures until the recall repair is complete and for 30 days after the repair has been completed. The battery energy control module software will be updated by a dealer. Repairs will be performed free of charge. Owner notification letters were mailed march 20, 2024. Owners may contact jaguar's customer service at 1 -800-452-4827. Jaguar's number for this recall is h471. These vehicles were previously recalled for this same issue under recall number 23v-369 and will need to have the new remedy performed.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 233197 [USA]: The high-voltage battery overheating increases the risk of a fire.
    Jaguar land rover north america, llc (jaguar) is recalling certain 2019-2023 i-pace vehicles previously repaired under recall 23v-369. The previous repair may not have been completed correctly, and still allow the high-voltage battery to overheat.
    owners are advised to park and charge their vehicle outside and away from structures until the recall repair is complete, and for 30 days after the repair has been completed. Dealers will update the battery energy control module software, free of charge. Owner notification letters were mailed december 11, 2023. Owners may contact jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is h459.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 179833 [USA]: In the event of a crash, the seat may not properly secure the occupant, increasing their risk of injury.
    Jaguar land rover north america, llc (jaguar) is recalling one 2020 i-pace vehicle. The front passenger seat frame may be missing fasteners, resulting in a seat frame with insufficient strength.
    jaguar will notify the owner, and a dealer will replace the front passenger seat assembly, free of charge. The recall began march 25, 2020. Owners may contact jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is h282.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 152729 [USA]: A delay in deceleration, increases the distance needed to stop and the risk of a crash.
    Jaguar land rover north america, llc (jaguar) is recalling certain 2019-2020 i-pace vehicles. If the electrical regenerative brake system fails, there will be an increased delay between when the driver brakes and when the vehicle decelerates. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 135, "light vehicle brake systems."
    jaguar will notify owners, and dealers will update the software to reduce the delay, free of charge. The recall began june 12, 2019. Owners may contact jaguar customer service at 1-800-637-6837. Jaguar's number for this recall is h213.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2019219 [Canada]: Brakes
    Issue: if there is a failure of the electrical regenerative braking system, there may be a delay before the brakes apply. Safety risk: reduced braking could cause extended stopping distances and increase the risk of a crash. Corrective actions: the company will notify owners by mail and instruct them to take their vehicle to a dealer to update the vehicle software.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • SFCC_DEC2023_32 - ELECTRICAL SYSTEM: Due to time required to complete in shop vehicle set up and workflow for audio loss, it has been found that workflow may provide false result if imc is not in a faulted state when workflow is run to identify potential polar switch firmware
  • SFCC_NOV2023_30 - ELECTRICAL SYSTEM: Startup battery keeps draining / vehicle will not start
  • SFCC_OCT2023_50 - EXTERIOR LIGHTING: There is moisture inside the headlamp lens
  • SSM75813 - ELECTRICAL SYSTEM: Weather and park & pay apps disappear after pivi update
  • WACCSEP23_6 - ELECTRICAL SYSTEM: Battery low warning displayed on instrument cluster and/or no-start
  • SFCC_SEP2023_46 - EQUIPMENT: The sunglass holder wona??T open or does not operate correctly
  • SFCC_SEP2023_45 - VISIBILITY: The wiper blades streak, smear, judder or squeak during operation
  • SSM76070 - EQUIPMENT: Front and rear electric drive unit oil leak
  • JLRTB02012NAS5 - EQUIPMENT: Gearbox fault detected displayed on instrument panel
  • SFCC_AUG2023_48 - POWER TRAIN: A 'gearbox fault detected' warning message may be displayed on the instrument panel cluster control module (ipc), also may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph).
  • SSM76038 - ELECTRICAL SYSTEM: Vehicle will not charge
  • SFCC_JUL2023_31 - ELECTRICAL SYSTEM: Battery low warning displayed on instrument cluster and/or no-start.
  • SSM76023 - ELECTRICAL SYSTEM: Jlr is investigating reports of vehicles being released to customers without the tcu telematic control unit sos emergency call being activated.
  • SSM76010 - STRUCTURE:BODY:DOOR: A customer may report that the front or rear door latch does not operate as expected.
  • SFCC_JUN2023_47 - STRUCTURE:BODY:DOOR: A customer may report that the front or rear door latch does not operate as expected.
  • SFCC_MAY2023_44 - SEATS: A customer may report that there is a clicking type noise coming from the front seat base while driving.
  • SFCC_APR2023_32 - POWER TRAIN: Customer reports of 12v battery issues. These range from battery low warning displayed to no-start.
  • SSM75967 - ENGINE AND ENGINE COOLING: Bev cooling circuit expansion tank level low or hv battery warning message displayed.
  • SSM75952 - EQUIPMENT: Customers are reporting that connected services such as online media (e.G., spotify), connected nav, weather app & parking app are inoperative.
  • JLRTB02043NAS3 - EQUIPMENT: Air deflector loose adrift
  • JLRTB02109NAS2 - EQUIPMENT: Air conditioning (a/c) inoperative
  • JLRTB02109NAS1 - EQUIPMENT: Air conditioning (a/c) inoperative
  • DVD13104 - UNKNOWN OR OTHER: Dvd software update
  • SSM75823 - SUSPENSION: Chassis control module (chcm) suspension warning on cluster
  • SSM75410ATT - SUSPENSION: Click noise on full left - right lock from front wheel area at low speed.
  • SSM75410 - SUSPENSION: Click noise on full left - right lock from front wheel area at low speed.
  • SFCC_OCT2022_24 - EQUIPMENT: Sos limited availability or sos not available warning message displayed
  • SSM75849ATT - EQUIPMENT: Pivi loss of gps location and clock time
  • SSM75849 - EQUIPMENT: Pivi loss of gps location and clock time
  • SSM75804 - ELECTRICAL SYSTEM: No communication with impa via topix cloud
  • SSM75646 - EQUIPMENT: Sos limited availability sos not available
  • SSM75617 - EQUIPMENT: Near field sensing feature degradation
  • SSM75185 - EQUIPMENT: High voltage coolant heater internal failure
  • JLRTB02109NAS1 - EQUIPMENT: Air conditioning (a/c) inoperative
  • SFCC_SEP2022_40 - EQUIPMENT: A customer may report that the air conditioning system does not blow cool/cold air.
  • SFCC_SEP2022_39 - EQUIPMENT: Loss of function/ hot air from rh/ lh side of hvac vents
  • SSM75823 - SUSPENSION: Chassis control module (chcm) suspension warning on cluster
  • SFCC_AUG2022_44 - EQUIPMENT: Air conditioning inoperative
  • SFCC_MAY2022_39 - SUSPENSION: Front suspension knocking noise
  • SSM62038Attachme - ELECTRICAL SYSTEM: Mongoose update.
  • SSM59597Attachme - ELECTRICAL SYSTEM: Attachment.
  • SSM59597Attachme - ELECTRICAL SYSTEM: Attachment.
  • SSM59597Attachme - ELECTRICAL SYSTEM: Attachment.
  • SSM589572 - EQUIPMENT: Image.
  • SSM589571 - EQUIPMENT: Image.
  • SFCC_APR2022_44 - SUSPENSION: A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while driving straight ahead on rough roads.
  • SSM75709 - ELECTRICAL SYSTEM: Usb socket at front portable media interface panel inoperative or not illuminating
  • SFCC_MAR2022_48 - SEATS: A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while driving straight ahead on rough roads.
  • SSM75649ATT - SUSPENSION: Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads.
  • SSM75649 - SUSPENSION: Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads.
  • SFCC_JAN2022_47 - EQUIPMENT: Front suspension knocking noise
  • SFCC_JAN2022_46 - EQUIPMENT: Seat mounted seat switches not working
  • SSM75646 - EQUIPMENT: Telematics module (tcu3) triggers an sos limited availability or sos not available warning in the cluster display due to low back up battery (bub).
  • SFCC_DEC2021_44 - SEATS: Seat mounted seat switches not working
  • SFCC_DEC2021_20 - ELECTRICAL SYSTEM: Navigation voice guidance no longer operational after latest ngi update
  • BIG5DEC21_27B - EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE: Ip31 includes numerous bug fixes, and also activates wireless carplay and android auto functionality to all pivi vehicles.
  • BIG5DEC21_27A - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Voice guidance concerns when using apple carplay.
  • SSM75619 - SEATS: Seat mounted seat switches ⿿ seats not moving
  • SSM75617 - ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR: Near field sensing feature degradation (surround camera; 360 park aid)
  • SFCC_NOV2021_25 - EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS: Post 21a update apple carplay® navigation voice guidance not heard
  • BIG5NOV21_41A - ELECTRICAL SYSTEM: 21a sota campaign suspended due to an issue where carplay voice guidance would not work for navigation apps, such as waze.
  • SSM75557 - ELECTRICAL SYSTEM: Xcl distortion or rattle noise present while using the audio system
  • SFCC_OCT2021_44 - SEATS: Seat power height adjustment motor inoperative
  • SFCC_OCT2021_43 - SEATS: Seat power fore/aft motor inoperative
  • SFCC_OCT2021_42 - SEATS: Seat recliner motor inoperative
  • SFCC_OCT2021_38 - EQUIPMENT: Air conditioning system inoperative (electric a/c compressors only)
  • SFCC_OCT2021_22 - ELECTRICAL SYSTEM: Navigation voice guidance no longer operational after latest ngi update
  • SFCC_OCT2021_21 - ELECTRICAL SYSTEM: The wireless phone charger is not working with iphone 12
  • SSM75526 - EQUIPMENT: Rear wheel arch liner appearance incorrect
  • SSM75526 - EQUIPMENT: Rear wheel arch liner appearance incorrect
  • SSM75410ATT - EQUIPMENT: Clicking noise from front wheel area
  • SSM75410 - EQUIPMENT: Clicking noise from front wheel area
  • SFCC_SEP2021_25 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Navigation voice guidance no longer operational after latest ngi update
  • SFCC_JUL2021_43 - EQUIPMENT: Becm offline after programming.
  • SFCC_JUL2021_40 - EQUIPMENT: Navigation voice guidance no longer operational after latest ngi update
  • SFCC_JUL2021_39 - EQUIPMENT: Customer states iphone 12 with magsafe not charging when using the wireless device charger feature
  • SSM75478 - EQUIPMENT: Navigation resetting post ota map update
  • JLRTB02087NAS1 - EQUIPMENT: There is no cold air blowing through the air vents when the air conditioning (a/c) has been selected. Further investigation has found there is no/low refrigerant in the a/c system.
  • SFCC_MAY2021_46 - EXTERIOR LIGHTING: A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
  • SFCC_JUN2021_24 - ELECTRICAL SYSTEM: Navigation voice guidance is not working with apple carplay
  • SFCC_JUN2021_23 - ELECTRICAL SYSTEM: Infotainment updates
  • SSM75412 - EQUIPMENT: Smart key inoperative
  • SSM75410ATT - STEERING: Clicking noise on full left - right lock from front wheel area at low speed.
  • SSM75410 - STEERING: Clicking noise on full left - right lock from front wheel area at low speed.
  • SFCC_APR2021_20 - ELECTRICAL SYSTEM: Imc update 21a will not install
  • SFCC_APR2021_18 - ELECTRICAL SYSTEM: Infotainment updates
  • SFCC_MAR2021_27 - EQUIPMENT: Navigation voice control does not function
  • SFCC_MAR2021_23 - EXTERIOR LIGHTING: Automatic high beam disabled
  • SFCC_FEB2021_24C - ELECTRICAL SYSTEM: Pivi ip27.1 (os 2.0.6)
  • SFCC_FEB2021_24B - ELECTRICAL SYSTEM: Tcu v19.2
  • SFCC_FEB2021_24A - ELECTRICAL SYSTEM: Imc 20c1 software release
  • SFCC_MAR2021_21B - ELECTRICAL SYSTEM: Tcu v19.2
  • SFCC_MAR2021_21A - ELECTRICAL SYSTEM: Imc 20c1 software release
  • JLRTB02043NAS2 - EQUIPMENT: Air deflector loose/adri
  • JLRTB02041NAS3 - EQUIPMENT: Exterior door handles do not operate as expected in freezing conditions
  • JLRTB02037NAS1 - EQUIPMENT: Dust collects on the door shut surfaces and is drawn into the passenger compartment bythe inward airflow when a door is opened.
  • JLRTB02018NAS2 - ELECTRICAL SYSTEM: 'smart key not found' message displayed on instrument panel cluster (ipc) and intermittent smart key operation
  • JLRTB02012NAS4 - POWER TRAIN: 'gearbox fault detected' displayed on the instrument panel cluster (ipc)
  • SSM75264 - EQUIPMENT: Air conditioning (a/c) not blowing cool air into the cabin.
  • SSM75185 - EQUIPMENT: No cabin heating while running in vehicle in ev mode.
  • JLRTB02041NAS2 - EQUIPMENT: Exterior door handles do not operate as expected in freezing conditions
  • SSM75143 - EQUIPMENT ADAPTIVE/MOBILITY: Passive keys stop working after a successful bcm update
  • NAS20.11.008 - ELECTRICAL SYSTEM: A potential issue has been identified on certain jaguar vehicles within the listed affected vehicle range which may experience a loss of alternating current (ac) and direct current (dc) charging functionality
  • JLRTB02037NAS1 - EQUIPMENT: Dust entering the passenger compartment
  • H295NAS1 - EQUIPMENT: Loss of charging ac & dc capability.
  • SFCC_NOV2020_36 - POWER TRAIN: The engine fan runs excessively.
  • SFCC_NOV2020_32 - ELECTRICAL SYSTEM: Vehicle cannot be put into gear out of park and/or an hv battery warning is displayed on the instrument cluster.
  • SFCC_NOV2020_18B - ELECTRICAL SYSTEM: Affected vehicles my exhibit loss of ac/dc charging function of the hv battery and will require a software update to the battery charge control module. Bccm
  • SFCC_NOV2020_18A - EQUIPMENT: Due to a specification error affected vehicles were built without a psim card. Retailers will install a new psim and link the card id in the retailer portal
  • SFCC_NOV2020_16 - POWER TRAIN: To prevent premature wear, a resulting mil and a possible no start, all affected vehicles require the replacement of variable camshaft timing (vct) solenoids on both intake an exhaust.
  • BIG5NOV20_31B - ELECTRICAL SYSTEM: Affected vehicles my exhibit loss of ac/dc charging function of the hv battery and will require a software update to the battery charge control module. Bccm.
  • BIG5NOV20_31A - EQUIPMENT: Due to a specification error affected vehicles were built without a psim card. Retailers will install a new psim and link the card id in the retailer portal
  • JLRTB02040NAS2 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: The heated tailgate window is inoperative when the switch is in the on position.
  • SSM74890 - EQUIPMENT: Air conditioning (a/c) has poor performance
  • SFCC_SEP2020_29 - ENGINE (PWS): There is a squeak from the engine at startup or shut down.
  • SFCC_SEP2020_27 - POWER TRAIN: The engine fan will run sometimes after the engine is shut off.
  • SFCC_SEP2020_21 - EQUIPMENT: There is a ⿿hybrid system malfunction⿝ warning on the instrument cluster.
  • SSM75079ATT2 - POWER TRAIN: Electric drive unit (edu) internal shaft accidentally removed
  • SSM75079 - POWER TRAIN: Electric drive unit (edu) internal shaft accidentally removed
  • SSM75079 - POWER TRAIN: Electric drive unit (edu) internal shaft accidentally removed
  • JLRTB02012NAS3 - POWER TRAIN: Gearbox fault detected displayed on instrument panel.
  • SFCC_AUG2020_24 - ELECTRICAL SYSTEM: Hybrid system warning- power supply distribution box
  • SFCC Jul20_26 - ELECTRICAL SYSTEM:SOFTWARE: 20b software delay until july 15th software was delayed to include software fix for l551 apix cable issue audio popping noise ios13 bluetooth improvements additional improvements
  • SFCC Jul20_14 - POWER TRAIN: High voltage modules missing vins
  • SFCC Jul20_13 - POWER TRAIN: There is a ⿿hybrid system malfunction⿝ warning on the instrument cluster
  • SFCC Jul20_11 - POWER TRAIN: Unable to charge vehicle- the indicator may flash red or continuously remain in the initializing phase
  • SSM74890 - EQUIPMENT: A customer may express a concern that the air conditioning (a/c) has poor performance
  • SFCC_JUN2020_39 - EQUIPMENT: A customer may report that the air deflector in front of the rear tire is coming loose.
  • SFCC_MAY2020_22 - POWER TRAIN: Unable to charge vehicle at dc fast chargers
  • JLRTB02043NAS1 - EQUIPMENT ADAPTIVE/MOBILITY: 1 or both of the air deflectors installed on the rocker panel moldings may become loose/adrift over time. They may rotate around the retaining scrivet and come in contact with the rear tires, causing a rubbing noise.
  • JLRTB02041NAS1 - EQUIPMENT: Exterior door handles do not operate as expected in freezing conditions
  • H291NAS1 - POWER TRAIN:AUTOMATIC TRANSMISSION: Excessive cooling fan noise and degradation of cooling fan performance
  • JLRTB02040NAS1 - STRUCTURE:BODY:TAILGATE : The heated tailgate window is inoperative when the switch is in the on position. Further investigation has found that fuse f17 in the passenger junction box (pjb) has blown.
  • SSM74780 - ELECTRICAL SYSTEM: Jlr is investigating reports of customers experiencing no audio available from the radio feature (fm, am & dab), specifically relating to reports of the touchscreen displaying ⿿radio not available⿝ from vehicle start-up and continues
  • SFCC_APR20_PG31 - ELECTRICAL SYSTEM: Popping sound or crackling noise from the audio system while in use.
  • SFCC_APR20_PG28 - ELECTRICAL SYSTEM: To update incontrol touch pro vehicles to the latest imc software level, and to enable sota updates moving forward. Sota updates sent direct to customers on sota eligible & enabled vehicles with latest level imc software.
  • SFCC_APR20_PG18 - ELECTRICAL SYSTEM: Unable to charge vehicle at dc fast chargers
  • NAS19.08.004_2 - EQUIPMENT: An issue has been identified on certain jaguar vehicles within the listed affected vehicle range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'hood
  • H207NAS2 - EQUIPMENT: A potential issue has been identified on certain jaguar vehicles within the listed affected vehicle range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' wit
  • SFCC_MAR12_36 - ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC): A customer may report that the all surface progress control (aspc) dynamic stability control (dsc), driving mode and air suspension (if equipped) switches are inoperative and related warning messages are displaced on the instrument panel
  • JLRTB02036NAS1 - SUSPENSION: The all surface progress control (aspc), dynamic stability control (dsc), driving mode and air suspension (if installed) switches are inoperative and related warning messages may be displayed on the instrument panel cluster (ipc).
  • JLRTB02012NAS2 - POWER TRAIN: A 'gearbox fault detected' warning message may be displayed on the instrument panel cluster (ipc). If the vehicle is in park, the customer may not be able to select drive or, if already in drive, the customer may experience a ratcheting t
  • SFCC_MAR12_30 - ELECTRICAL SYSTEM: Popping sound or crackling noise from the audio system while in use.
  • SFCC_MAR12_29 - ELECTRICAL SYSTEM: Xm radio is inop.
  • SSM74763 - EQUIPMENT: Incontrol remote app does not update vehicle location or show correct vehicle status. Remote features (e.G.: remote engine start, beep and flash, remote lock/unlock etc.) do not work. The telematics control unit (tcu) unable to communicat
  • SFCC_FEB20_34 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Xm radio is inop.
  • SFCC_JAN20_22 - EQUIPMENT:ELECTRICAL: Popping sound or crackling noise from the audio system while in use.
  • RCTR_29JAN20_18 - EQUIPMENT ADAPTIVE/MOBILITY: "range displayed is lower than expected, vehicle displays 201 at 100% state of charge"
  • RCTR_29JAN20_14 - ELECTRICAL SYSTEM: Pop noise from audio output
  • BIG5_JAN_43 - ELECTRICAL SYSTEM: H264 i-pace software enhancements
  • NAS19.07.001_2 - ELECTRICAL SYSTEM: Rescinded - a potential issue has been identified on certain jaguar vehicles within the listed affected vehicle range where aninstrument cluster (ipc) software update is available to bring the module up to the latest level and make sure the
  • NAS19.12.014 - ELECTRICAL SYSTEM: An issue has been identified on a limited number of jaguar vehicles within the listed affected vehicle range where the acoustic vehicle alert system (avas) warning message may incorrectly display on the instrument panel cluster (ipc). The w
  • JLRTB02012NAS1 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: 'gearbox fault detected' warning message may be displayed on the instrument panel cluster (ipc). If the vehicle is in park, the customer may not be able to select drive or, if already in drive, the customer may experience a ratcheting type
  • H270NAS1 - ELECTRICAL SYSTEM: Acoustic vehicle alert system (avas) warning message
  • UPS7919-5bNAS1 - ELECTRICAL SYSTEM: Reduced electrical vehicle (ev) range displayed
  • UPS6419-2bNAS1 - ELECTRICAL SYSTEM: Instrument cluster (ic) software update
  • BIG5_DEC_44 - ELECTRICAL SYSTEM: Ev software enhancement
  • SFCC_NOV19_40 - ELECTRICAL SYSTEM:SOFTWARE: Customer states the vehicle will not start.
  • SFCC_NOV19_38 - EQUIPMENT:ELECTRICAL: Customer states there is no audio output from the speakers on all sources.
  • SFCC_NOV19_33 - ELECTRICAL SYSTEM: Customer complaint in regards to infotainment system.
  • SSM74636 - ELECTRICAL SYSTEM: Vehicle only accepts charge up to 94% then ipc shows charge completed.
  • SFCC_NOV19_30 - ELECTRICAL SYSTEM: Popping sound or crackling noise from the audio system while in use.
  • SSM74620 - ELECTRICAL SYSTEM: Navigation instructions not displayed on the head up display (hud)
  • SFCC_NOV19_18 - ELECTRICAL SYSTEM: Creep mode is switched off with each ignition cycle
  • TechRS_NOV19_109 - EQUIPMENT ADAPTIVE/MOBILITY: Web browser functionality is not available.
  • TechRS_NOV19_108 - EQUIPMENT: Voice control is not able to locate destination entry.
  • TechRS_NOV19_107 - ELECTRICAL SYSTEM: Intelligent emergency braking warning displayed on ipc.
  • TechRS_NOV19_106 - EQUIPMENT ADAPTIVE/MOBILITY: Quiescent battery drain due to tcu module.
  • TechRS_NOV19_104 - EQUIPMENT: Sota download does not complete first time through
  • TechRS_NOV19_100 - EQUIPMENT ADAPTIVE/MOBILITY: Customer is able to unlock and lock the vehicle but not able to start vehicle
  • Tech_RS_NOV19_99 - EQUIPMENT ADAPTIVE/MOBILITY: Customer states not able to start vehicle after state inspection test is performed.
  • Tech_RS_NOV19_97 - ELECTRICAL SYSTEM: Customer may state there is no audio present or volume control.
  • Tech_RS_NOV19_96 - ELECTRICAL SYSTEM: Customer may state there is no audio present or volume control.
  • Tech_RS_NOV19_95 - ELECTRICAL SYSTEM: Customer may state there is a pop noise or crackle when playing the audio.
  • Tech_RS_NOV19_82 - ELECTRICAL SYSTEM: High voltage battery state of charge is below 10% after 120 or 150 day maintenance
  • Tech_RS_NOV19_81 - ELECTRICAL SYSTEM: Vehicle is not charger when charge indicator light is flashing green
  • Tech_RS_NOV19_80 - ELECTRICAL SYSTEM: At 100% state of charge, range will not display higher than 201 on the cluster
  • SFCC_OCT19_37 - EQUIPMENT: Customer states there is no audio output from the speakers on all sources
  • SFCC_OCT19_36 - EQUIPMENT: Customer states there is no audio output from the speakers on all sources
  • SFCC_OCT19_35 - ENGINE AND ENGINE COOLING: Customer states the vehicle will not start
  • SFCC_OCT19_27 - EQUIPMENT: Popping sound or crackling noise from the audio system while in use.
  • SFCC_OCT19_18 - FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY: Range displayed is always 201 at 100% state of charge
  • SSM74590 - EQUIPMENT: Customers can experiences bluetooth connection issues after updating their apple devices to apple ios 13.0 or later versions.
  • SSM74567Att - PARKING BRAKE: Epb (emergency park brake) is applied and will not release. The epb applied light is not on. The abs (anti-lock braking system), dsc (dynamic stability control) and brake warning lights are on. The "autonomous emergency braking not availa
  • SSM74567 - SERVICE BRAKES, AIR: Epb (emergency park brake) is applied and will not release. The epb applied light is not on. The abs (anti-lock braking system), dsc (dynamic stability control) and brake warning lights are on. The "autonomous emergency braking not availa
  • SSM74562 - TRAILER HITCHES: There is a requirement mismatch in the continental ipmb that will result one of two use cases: 1. No trailer trajectories when using tow assist and car is in ev mode 2. Failure to enter advanced tow assist when car is in in ev mode
  • SSM74561Att2 - TRAILER HITCHES: There is a requirement mismatch in the continental ipmb that will result one of two use cases: 1. No trailer trajectories when using tow assist and car is in ev mode 2. Failure to enter advanced tow assist when car is in in ev mode
  • SSM74561Att1 - TRAILER HITCHES: There is a requirement mismatch in the continental ipmb that will result one of two use cases: 1. No trailer trajectories when using tow assist and car is in ev mode 2. Failure to enter advanced tow assist when car is in in ev mode
  • SFCC SEP19 Slide - ELECTRICAL SYSTEM: Vehicle may display a traction battery fault message on the instrument cluster. This may be accompanied by restricted performance and/or inability to charge completely.
  • SFCC SEP19 Slide - ELECTRICAL SYSTEM: After 60+ days hv battery drains significantly and suddenly.
  • SSM74557 - EQUIPMENT: Apple devices with ios version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the usb cable and carplay mode active.
  • SSM74554 - ELECTRICAL SYSTEM: An i-pace customer has reported an inability to charge at a public charge station.
  • SSM74544 - BACK OVER PREVENTION: The diagnostic trouble code (dtc) U3000-96 ? Component internal failure can be stored in the image processing module b (ipmb) with no functional effect on the vehicle or camera system.
  • NAS19.08.002 - ELECTRICAL SYSTEM: A potential issue has been identified on certain jaguar vehicles within the listed affected vehicle range which will display a lower than expected range at the pre-delivery inspection (pdi) due to a powertrain control module (pcm) software
  • NAS19.08.004 - LATCHES/LOCKS/LINKAGES:HOOD:LATCH: An issue has been identified on certain jaguar vehicles within the listed affected vehicle range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'ho
  • NAS19.08.007 - EQUIPMENT: All jaguar retailers are advised that with immediate effect, ups7919-1b h247 campaign has been suspended to allow for further investigations to be undertaken.
  • SFCC_AUG19_Slide - ELECTRICAL SYSTEM: Customer states the vehicle will not start.
  • SFCC_AUG19_Slide - EQUIPMENT:ELECTRICAL: Customer states there is no audio output from the speakers on all sources.
  • SFCC_AUG19_Slide - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Customer may experience various warnings & symptoms i.E. Difficulties charging the vehicle, a traction battery warning, or inability to start the vehicle, reduced performance warning.
  • SFCC_AUG19_Slide - ELECTRICAL SYSTEM: Customer may experience a ?Clunk? Whilst driving.
  • NAS19.08.018.2 - ELECTRICAL SYSTEM: A potential issue has been identified on certain jaguar vehicles within the listed affected vehicle range which will display a lower than expected range at the pre-delivery inspection (pdi) due to a powertrain control module (pcm) software
  • JTB00619NAS3 - ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK: A 'hood open' message may be displayed on the instrument cluster (ic) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly lat
  • SFCC_JUN19_Slide - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Incontrol touch pro customer may experience a satellite radio (sdar) favorite missing and replaced with a ?2500? Status.
  • SFCC_JUN19_Slide - EQUIPMENT: Customer states there is no audio output from the speakers on all sources
  • SFCC_JUN19_Slide - EQUIPMENT: Popping sound or crackling noise from the audio system while in use.
  • SFCC_JUN19_Slide - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM): Tcu_3 programming failures
  • SFCC_JUN19_Slide - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING: Automatic emergency braking not available. Forward alert not available. Emergency lane keeping not available.
  • SSM74443 - ELECTRICAL SYSTEM: The customer may experience creep mode switched off after ignition cycle.
  • SSM74445 - ELECTRICAL SYSTEM: During pdi the retailer may experience range less than expected at 100% charge, specifically this has been reported as 325km or 201 miles which does not meet customers' expectations.
  • SSM74458 - ELECTRICAL SYSTEM: Customers and retailers are reporting issues related to low, discharged or 12v battery related warning messages on jaguar i-pace (x590).
  • SFCC_JUL19_Slide - BRAKES (PWS): A customer may report there is a noise at low speeds while braking.
  • SFCC_JUL19_Slide - TIRES:VALVE: The tire valve stem is broken or cracked.
  • SFCC_JUL19_Slide - ENGINE (PWS): Customer states the vehicle will not start
  • SFCC_JUL19_Slide - EQUIPMENT ADAPTIVE/MOBILITY: Customer states there is no audio output from the speakers on all sources
  • SFCC_JUL19_Slide - ELECTRICAL SYSTEM: Popping sound or crackling noise from the audio system while in use.
  • SFCC_JUL19_Slide - ELECTRICAL SYSTEM:SOFTWARE: Tcu_3 programming failures
  • SFCC_JUL19_Slide - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING: Automatic emergency braking not available. Forward alert not available. Emergency lane keeping not available
  • SSM74490Attachme - EQUIPMENT ADAPTIVE/MOBILITY: Customers may report that no audio can be heard in the vehicle. Examples of this may include: no infotainment audio, no audio from park aid, no audio from rear seat entertainment, customers with telematics fitted may also report that intern
  • SSM74490 - EQUIPMENT ADAPTIVE/MOBILITY: Customers may report that no audio can be heard in the vehicle. Examples of this may include: no infotainment audio, no audio from park aid, no audio from rear seat entertainment, customers with telematics fitted may also report that intern
  • SFCC-JUN19-Slide - EQUIPMENT: Customer states there is no audio output from the speakers on all sources
  • SFCC-JUN19-Slide - EQUIPMENT: Popping sound or crackling noise from the audio system while in use.
  • SFCC-JUN19-Slide - ELECTRICAL SYSTEM: Tcu_3 programming failures
  • SFCC-JUN19-Slide - ELECTRICAL SYSTEM: Automatic emergency braking not available. Forward alert not available. Emergency lane keeping not available.
  • SSM74443 - ELECTRICAL SYSTEM: The customer may experience creep mode switched off after ignition cycle.
  • SSM74445 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: During pdi the retailer may experience range less than expected at 100% charge, specifically this has been reported as 325km or 201 miles which does not meet customers' expectations.
  • SSM74458 - ELECTRICAL SYSTEM: Customers and retailers are reporting issues related to low, discharged or 12v battery related warning messages on jaguar i-pace (x590).
  • SFCCMAY19Slide25 - EQUIPMENT: Popping sound or crackling noise from the audio system while in use.
  • JTB00696NAS1 - EQUIPMENT: The air conditioning (a/c) system may not operate as expected.
  • H219 UPS4919-1BN - EQUIPMENT: A potential issue has been identified on certain jaguar vehicles within the listed affected vehicle range where the air conditioning (a/c) system does not operate as expected. The a/c system has been charged with an insufficient amount of r
  • SSM74408 - ELECTRICAL SYSTEM: Telematics control module (tcu) fails activation during the pre delivery inspection (pdi) or the ecall button does not illuminate after pdi.
Known Recall Investigations
  • Pedestrian alert sounds investigation as of 20230127

    Nhtsa received a petition on or about july 18, 2022, requesting that federal motor vehicle safety standard (fmvss) 141 be applied to all electric and hybrid vehicles operating in the united states. The petition can be reviewed at nhtsa.Gov under odi number 11486072.Fmvss 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 kg or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after march 1, 2021.The petitioner asserts that hybrid and electric vehicles to which the standard does not apply should be found to contain a safety defect. In support of the petition, the petitioner includes findings contained in a bill introduced in the house of representatives in 2009, the pedestrian safety enhancement act of 2009, h.R. 734, 111th cong. (2009). A related bill, the pedestrian safety enhancement act of 2010, became law in january 2011 (pub. L. 111-373). The petitioner requests that nhtsa require all electric and hybrid vehicles comply with fmvss 141, regardless of production date.The defect petition has been opened to evaluate the issue and determine whether to grant or deny the petition.The associated product list is not exhaustive and may contain vehicles that are equipped with pedestrian alert sounds.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210516

Was driving vehicle downhill on a small hill in palm springs when multiple error messages appeared in rapid succession on the information display, including 'traction battery fault - safe to drive with caution'. This was immediately followed by "pull over and stop the car" but before i had the chance to do so all the systems in the car ceased to operate and all electrical systems shut down. The breaks would not work, the steering would not work. I was still traveling down hill and unable to stop the car. The car continued for approximately 1/2 a mile and went through two stop signs. Fortunately it was early morning and there were no other vehicles , or pedestrians around, if there had been i would have been unable to avoid hitting them. My safety and that of any other driver or pedestrian who could have been on the road was seriously compromised. The car finally came to rest towards the bottom of the hill and i was able to exit the vehicle. Had this happened if i was traveling at speed on a freeway, i hate to contemplate the consequences. This same problem happened about 4 weeks ago, but fortunately the total shut down occurred while the car was stationery in my garage. The dealership towed the truck then and returned it to me a few days later, saying they had resolved all the issues - but clearly not. I have no confidence in the safety of this car. The dealer is collecting the car today to return it to the jaguar dealership in rancho mirage.

© dot.report 2024

Use of this information constitutes acceptance for use in an AS IS condition. There are NO warranties, implied or otherwise, with regard to this information or its use. Any use of this information is at the user's risk. It is the responsibility of user to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content. EACH USER WILL BE SOLELY RESPONSIBLE FOR ANY consequences of his or her direct or indirect use of this web site. ALL WARRANTIES OF ANY KIND ARE EXPRESSLY DISCLAIMED. This site will NOT BE LIABLE FOR ANY DIRECT, INDIRECT or any other kind of loss.