2020 MAZDA MAZDA3-5-DOORMazda Mazda3-5-door 2020

Vehicle Details: Recalls, Safety Ratings, Crash Tests, Consumer Complaints, Service Bulletins

Below you will find all available information on the 2020 Mazda Mazda3 5 HB AWD, manufacturered by Auto Alliance International, Usa.
The vehicle is described as a AUTOMATIC - FOUR WHEEL DRIVE 4-door sedan, hardtop.

The overall safety rating for this vehicle is: 5

ManufacturerKnown WMI(s)Fuel Type
MAZDA1YV 3MZ JM1 JM3 Regular Gasoline
2020 MAZDA MAZDA3-5-DOOR
2020 MAZDA MAZDA3-5-DOOR
MAZDA VIN Decoder

Use the box here to look up VINs from MAZDA as well as other manufacturers

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Sub-models: - Mazda3 5-door 4wd - Mazda3 5-door 2wd - Mazda3 5-door (sil) -

Frequently Asked Questions
  • What is the MPG of a 2020 MAZDA MAZDA3-5-DOOR?
     - The 2020 MAZDA MAZDA3-5-DOOR has an EPA estimated city efficiency of 6.7 MPG and an estimated highway efficiency of MPG.
  • What is the safety rating of the 2020 MAZDA MAZDA3-5-DOOR?
     - The overall safety rating of the 2020 MAZDA MAZDA3-5-DOOR is 5 stars.
  • What is the annual fuel cost for the 2020 MAZDA MAZDA3-5-DOOR?
     - EPA estimated annual fuel cost for the 2020 MAZDA MAZDA3-5-DOOR is $1540.
  • Where is the 2020 MAZDA MAZDA3-5-DOOR produced?
     - The 2020 MAZDA MAZDA3-5-DOOR is produced in Wasington Dc, United States (usa).
  • Are there recalls for the 2020 MAZDA MAZDA3-5-DOOR?
     - There are 5 recall(s) for the 2020 MAZDA MAZDA3-5-DOOR, additional information is below.
  • Does the 2020 MAZDA MAZDA3-5-DOOR work with Apple Carplay?
     - The MAZDA3-5-DOOR does support Apple Carplay.
  • Does the 2020 MAZDA MAZDA3-5-DOOR work with Android Auto?
     - The MAZDA3-5-DOOR does have Android Auto support.
  • How much does the 2020 MAZDA MAZDA3-5-DOOR weigh?
     - The 2020 MAZDA MAZDA3-5-DOOR is listed to weigh 1656 lbs.
Available Engine & Drive Classes
  • 2L 4 cylinder 6-speed automatic with select shift
  • 2L 4 cylinder 6-speed manual
  • 2.5L 4 cylinder 6-speed automatic with select shift
  • 2.5L 4 cylinder 6-speed manual
Safety details for the 2020 Mazda Mazda3 5 HB AWD

The overall safety rating for this vehicle is: 5

Front Crash Rating Front Drivers Side Front Passenger Side
555
Side Crash Rating Side Drivers Side Side Passenger Side
555
Side Pole Crash Rating Rollover Rating Rollover Possibility
550.101
Safety details for the 2020 Mazda Mazda3 4 DR AWD

The overall safety rating for this vehicle is: 5

Front Crash Rating Front Drivers Side Front Passenger Side
555
Side Crash Rating Side Drivers Side Side Passenger Side
555
Side Pole Crash Rating Rollover Rating Rollover Possibility
550.101
Safety details for the 2020 Mazda Mazda3 4 DR FWD

The overall safety rating for this vehicle is: 5

Front Crash Rating Front Drivers Side Front Passenger Side
555
Side Crash Rating Side Drivers Side Side Passenger Side
555
Side Pole Crash Rating Rollover Rating Rollover Possibility
550.101
Safety details for the 2020 Mazda Mazda3 5 HB FWD

The overall safety rating for this vehicle is: 5

Front Crash Rating Front Drivers Side Front Passenger Side
555
Side Crash Rating Side Drivers Side Side Passenger Side
555
Side Pole Crash Rating Rollover Rating Rollover Possibility
550.101
NHTSA Mandated Recalls

  • Recall 147789 [USA]: Loose brake calipers can reduce braking performance or interfere with wheel rotation, affecting vehicle handling. either of these scenarios can increase the risk of a crash.

  • Recall 142372 [USA]: Stopping the vehicle unexpectedly increases the risk of a crash.

  • Recall R/2021/273 [UK]: The plastic logo on the steering wheel centre may shatter and project fragments into the vehicle interior during an air bag deployment

  • Recall 2020264 [Canada]: Brakes

  • Recall 2019649 [Canada]: Brakes

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Recalls are also available on the Complaints page
EPA Test Results

  • MAZDA Mazda3 - Test: LTKXV02.5CDA

NHTSA Submitted Crashtests

  • 35 Mph Ncap Frontal - 2020 Mazda3 4-door : Vehicle Into Barrier

    There are 18 videos for NHTSA test number 10970

    There are 85 photos for NHTSA test number 10970

    Click HERE to view content

  • Ncap Side Impact - 2020 Mazda3 4-door Sed: Impactor Into Vehicle

    There are 12 videos for NHTSA test number 10972

    There are 104 photos for NHTSA test number 10972

    Click HERE to view content

  • Ncap Side Impact Pole Barrier- 2020 Mazda: Vehicle Into Pole

    There are 13 videos for NHTSA test number 10973

    There are 71 photos for NHTSA test number 10973

    Click HERE to view content

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • SA-022-24 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • SA-017-24a - ENGINE AND ENGINE COOLING: Some customers may complain about any of the following: 1. Infotainment center display does not provide the authorization code (otp) during the mymazda app connected vehicle enrollment. 2. Remote function(s) inoperative. Engine start / st
  • 07-003-24 - ELECTRICAL SYSTEM: Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 a?F (10 a?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by in
  • SA-007-24a - SERVICE BRAKES, HYDRAULIC: This information will give you the necessary knowledge to respond to customers concerns of smart brake support (sbs) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the ve
  • 09-023-24 - ELECTRICAL SYSTEM: Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Symptom 1: the touch sensor of the front door outer handle does not lock the doors after rai
  • SA-026-24 - AIR BAGS: A customer may complain of a rattle noise from the right side of the dash. The noise may be coming from the passenger side airbag.
  • SA-023-24 - STRUCTURE:BODY:HOOD: The customer may report a rattling noise from the front of the vehicle under load. It may sound as if it is coming from the dashboard, but it is coming from the hood prop rod (aka lock-bonnet stay). The prop rod diameter was increased in no
  • SA-021-24 - ELECTRICAL SYSTEM: Some customers may complain about intermittent audio no sound from the mazda connect infotainment system and/or static noise from the speakers. The concern may be reproduced by tapping on the dash pad near the mazda connect center display a
  • SA-017-24 - ENGINE AND ENGINE COOLING: Some customers may complain about any of the following: 1. Infotainment center display does not provide the authorization code (otp) during the mymazda app connected vehicle enrollment. 2. Remote function(s) inoperative. Engine start / st
  • SA-016-24 - SERVICE BRAKES, HYDRAULIC: Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • PF-24-03 - POWER TRAIN: Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the global electronic parts catalog (gepc). To provide support in such cases, a temporary lookup guide has been develop
  • 09-020-24 - ELECTRICAL SYSTEM: Some customers may experience that, with a specific operation, the touch sensor of front door outer handle does not lock and unlock the doors but the remote transmitter operates correctly. Description of the specific operations: specific o
  • 09-014-24 - STRUCTURE:BODY: When encountering a vehicle with paint damage, refer to the "mazda paint warranty guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  • 04-001-24 - SERVICE BRAKES, HYDRAULIC: Symptom 1: some customers may complain about hearing a grinding noise and/or vibration occur when applying the brake. This is due to rust on the rear brake disc plate. Symptom 2: some vehicles may exhibit a squeal noise from the rear brakes
  • SA-009-24a - ENGINE AND ENGINE COOLING: Frequently asked questions (faq): general questions, reception level inspection, setup and getting started, dealer processes, registration / enrollment, tcu activation, wi-fi general information, conditions for remote engine start will not
  • SA-009-24 - ENGINE AND ENGINE COOLING: Frequently asked questions (faq): general questions, reception level inspection, setup and getting started, dealer processes, registration / enrollment, tcu activation, wi-fi general information, conditions for remote engine start will not
  • SA-011-24 - STEERING: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
  • SA-006-24 - ELECTRICAL SYSTEM: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure.
  • SA-007-24 - SERVICE BRAKES, HYDRAULIC: Note: before proceeding, perform mgss vehicle inquiry (mgss -> other applications -> warranty veh. Inq. -> recalls / special service programs -> status) and check for open campaigns. If any of the following campaigns are open, complete the
  • 01-005-23a - ENGINE AND ENGINE COOLING: Some customers may experience the check engine light on with dtc P0126:00 (thermostat stuck open) and one or more of the following symptoms: the engine takes longer to warm up the engine temperature gauge fluctuates the low coolant tempe
  • SA-081-23 - ENGINE AND ENGINE COOLING: There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This service alert is to inform you about the water pump sealing mechanism and the criteria if r
  • SA-025-23a - ELECTRICAL SYSTEM: When the telematics control unit (tcu) replacement is necessary due to a failure, use mdars to activate the new tcu after replacement. Use the information in this service alert to initialize the new tcu until the procedure on mgss is update
  • SA-021-23b - ELECTRICAL SYSTEM: Qi wireless charger symptom troubleshooting
  • SA-015-23e - ELECTRICAL SYSTEM: Frequently asked questions (faq): general questions reception level inspection setup and getting started dealer processes registration / enrollment tcu activation wi-fi general informatio conditions for remote engine start will not
  • SA-079-23 - VISIBILITY: Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360a?View monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.
  • SA-077-23 - SERVICE BRAKES, HYDRAULIC: This information will give you the necessary knowledge to respond to customers concerns of smart brake support (sbs) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the ve
  • 09-040-23 - FUEL SYSTEM, GASOLINE: When opening the fuel-filler lid to refuel, some customers may notice water and/or sand in the fuel-filler lid box area. They may complain about dried sand causing poor appearance.
  • 09-039-23 - ELECTRICAL SYSTEM: Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
  • 09-038-23 - SUSPENSION:REAR:SPRINGS:AIR SUSPENSION SYSTEM: Some customers may complain about the poor appearance due to an uneven rear beltline molding joint. This concern is caused by the rear beltline molding not being manufactured according to the original designed shape. To eliminate this conce
  • 09-029-23a - ELECTRICAL SYSTEM: Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Symptom 1: the touch sensor of the front door outer handle does not lock the doors after rai
  • 09-007-23c - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
  • 05-005-23a - POWER TRAIN: Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (at) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (atf) being contaminated by iron powder due to excessi
  • 01-007-23a - ELECTRICAL SYSTEM: The mazda dca-8000 is required for all warranty battery testing. If the mazda dca-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to test
  • SA-032-23a - ENGINE AND ENGINE COOLING: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
  • 05-005-23 - POWER TRAIN: Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (at) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (atf) being contaminated by iron powder due to excessi
  • SA-009-23i - ENGINE AND ENGINE COOLING: Some customers may complain about any of the following: 1. Infotainment center display does not provide the authorization code (otp) during the mymazda app connected vehicle enrollment. 2. Remote function(s) inoperative. Engine start / stop
  • SA-042-23a - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Some customers may complain about the active driving display not displaying turn by turn (tbt) travel direction or navigation information.
  • SA-073-23 - STRUCTURE: Some customers may complain of a rattle noise coming from near the center of the dash.
  • SA-068-23 - STRUCTURE:BODY:ROOF AND PILLARS: Some vehicles may have a water leak and/or a technician may find water inside the cabin or within a component. The source of the leak may be from between the doors at the b-pillar. To correct this concern, there was a mass production change
  • SA-039-23a - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-003-23a - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur
  • 09-033-23 - STRUCTURE: Some vehicles may exhibit that the glass run channel of the front door interferes with the rear door garnish. Since the front door glass run channel is not fixed to the door strongly enough for the following situations, cycles of door opera
  • 04-002-23c - BRAKES (PWS): Symptom 1: some customers may complain about hearing a grinding noise and/or vibration occur when applying the brake. This is due to rust on the rear brake disc plate. Symptom 2: some vehicles may exhibit a squeal noise from the rear brakes
  • SA-050-23 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Some customers may complain about scratches on the instrument cluster lens.
  • SA-021-23b - ELECTRICAL SYSTEM: Qi wireless charger symptom troubleshooting
  • SA-021-23a - ELECTRICAL SYSTEM: Qi wireless charger symptom troubleshooting
  • SA-009-23h - ENGINE AND ENGINE COOLING: Some customers may complain about any of the following: 1. Infotainment center display does not provide the authorization code (otp) during the mymazda app connected vehicle enrollment. 2. Remote function(s) inoperative. Engine start / stop
  • SA-009-23g - ENGINE AND ENGINE COOLING: Some customers may complain about any of the following: 1. Infotainment center display does not provide the authorization code (otp) during the mymazda app connected vehicle enrollment. 2. Remote function(s) inoperative. Engine start / stop
  • SA-049-23a - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Some customers may experience infotainment door rattle noise. Follow the repair procedure to help determine the cause.
  • SA-048-23 - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Some customers may experience an infotainment sub-woofer rattle noise. Follow the repair procedure to help determine the cause.
  • SA-037-23a - ENGINE AND ENGINE COOLING: A new cylinder head assembly for service parts has been newly established for skyactiv-g 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (in/ex) are included in the new assem
  • 09-026-23a - ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SENSORS: Some vehicles may exhibit the warning message "ultrasonic sensor malfunction" in the instrument cluster and the following dtc(s) stored after replacing the front and/or rear ultrasonic sensor(s) during body or paint repair.
  • 05-004-23 - ENGINE AND ENGINE COOLING: Some customers may complain about a surging at low speeds and during acceleration. This surging is in the longitudinal direction, felt about 2 cycles per second, and occurs in the locked up 1st gear. This may be caused by the torque fluctua
  • SA-039-23 - STRUCTURE: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-042-23 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Some customers may complain about the active driving display not displaying turn by turn (tbt) travel direction or navigation information.
  • SA-009-23F - ENGINE AND ENGINE COOLING: Some customers may complain about any of the following: 1. Infotainment center display does not provide the authorization code (otp) during the mymazda app connected vehicle enrollment. 2. Remote function(s) inoperative. Engine start /
  • 16-008-23 - ELECTRICAL SYSTEM: Updated software release for concerns with mazda connect infotainment system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (ver. 7000c0a-na01_12006 or later).
  • 09-030-23 - ELECTRICAL SYSTEM: Some customers may experience ??A?A?Ultrasonic sensor malfunction??A?A? Warning message displayed in the instrument cluster when driving or at a stop. The warning message continues until the ignition is turned off. Upon inspection, one or m
  • 09-029-23 - ELECTRICAL SYSTEM: Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Symptom 1: the touch sensor of the front door outer handle does not lock the doors after rai
  • 09-028-23 - EQUIPMENT:ELECTRICAL: Some cx-5 and cx-30 customers may find that the liftgate does not close when pressing the power liftgate (plg) rear switch (a) located on the interior liftgate trim. This may be caused by plg switch corrosion. Water from a high pressure c
  • 09-014-23a - VISIBILITY:REARVIEW MIRRORS/DEVICES: Some vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. This is caused by water intruding from gaps of the outer mirror body and/or the hinge of the oute
  • 09-012-23b - ELECTRICAL SYSTEM: Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. Dtcs B1030:13 and/or b10
  • 08-003-23a - AIR BAGS: Some vehicles may exhibit that the air bag warning light turns on or repeats cycles of turning on and off with dtc B1126:13 and/or B1127:13 stored in memory. B1126:13 - driver-side side air bag module circuit open circuit or resistance hig
  • SA-037-23 - ENGINE AND ENGINE COOLING: A new cylinder head assembly for service parts has been newly established for skyactiv-g 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (in/ex) are included in the new ass
  • SA-036-23 - STRUCTURE: Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surf
  • SA-015-23d - ENGINE AND ENGINE COOLING: Connected services, frequently asked questions (faq)
  • SA-009-23e - ENGINE AND ENGINE COOLING: Some customers may complain about any of the following: 1. Infotainment center display does not provide the authorization code (otp) during the mymazda app connected vehicle enrollment. 2. Remote function(s) inoperative. Engine start /
  • 09-025-23 - VISIBILITY: Some customers may complain that the frequency of replenishing the window washer liquid is higher than expected, or they may complain of leakage at or around the washer motor (1). This is caused by a crack that may occur at the joint sectio
  • 09-024-23 - ELECTRICAL SYSTEM: Some customers may experience that the out-of-area (reception area) type auto lock function sometimes fails. When the front door is being closed with a hand touching one or both of the touch sensors on the front outer handle, the out-of-are
  • 09-007-23b - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
  • 08-004-23 - STEERING: Some vehicles with the two-step deployment control air bag module may exhibit a clicking sound when turning the steering wheel. This is caused by the horn spring (1) of the airbag module interfering with the black color tape (2) of the cloc
  • RF-23-07 - EQUIPMENT: Part bemd-50-m40c has been discontinued.
  • SA-032-23 - ENGINE AND ENGINE COOLING: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
  • SA-031-23 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • SA-015-23c - ENGINE AND ENGINE COOLING: Frequently asked questions (faq)
  • SA-009-23d - ENGINE AND ENGINE COOLING: Some customers may complain about any of the following:1. Infotainment center display does not provide the authorization code (otp) during the mymazda app connected vehicle enrollment. 2. Remote function(s) inoperative. Engine start / stop,
  • SA-005-23a - ELECTRICAL SYSTEM: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure.
  • 16-003-23 - ELECTRICAL SYSTEM: Some customers may complain that mazda connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. This is caused by the initialization process with the cmu failing at startup due to a d
  • 09-021-23 - VISIBILITY:GLASS, SIDE/REAR: Some vehicles may experience a gap between the glass and the rear door glass run-channel due to run-channel deformation. This causes poor appearance and wind noise when driving at high speed. This concern is due to the incorrect shape of th
  • 09-018-23a - VISIBILITY:GLASS, SIDE/REAR: Some vehicles may exhibit the glass run channel of the front door interfering with the rear door garnish. This is caused by the front door glass run channel not being fixed strongly enough to the door for the following situations where the
  • 08-003-23 - AIR BAGS: Some vehicles may exhibit that the air bag warning light turns on or repeats cycles of turning on and off with dtc B1126:13 and/or B1127:13 stored in memory.
  • 01-007-23 - ELECTRICAL SYSTEM: The mazda dca-8000 is required for all warranty battery testing. If the mazda dca-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to test
  • SA-022-23 - ELECTRICAL SYSTEM: Some customers may complain about an intermittent beep sound (popping sound) every 1-2 minutes while driving. This may be cause by a software error in the navigation sd card.
  • SA-025-23 - ELECTRICAL SYSTEM: When the telematics control unit (tcu) replacement is necessary due to a failure, use mdars to activate the new tcu after replacement. Use the information in this service alert to initialize the new tcu until the procedure on mgss is update
  • SA-021-23 - ELECTRICAL SYSTEM: Qi wireless charger symptom troubleshooting
  • SA-020/23 - FUEL SYSTEM, GASOLINE: Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in tsb 09-019/21 - fuel-filler lid panel is deformed for 2019-2021 mazda
  • SA-015-23b - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Mazda connected services - frequently asked questions (fqa)
  • SA-009-23c - ENGINE AND ENGINE COOLING: Some customers may complain about any of the following:1. Infotainment center display does not provide the authorization code (otp) during the mymazda app connected vehicle enrollment. 2. Remote function(s) inoperative.Engine start / stop,d
  • 15-001-23 - EQUIPMENT: Some vehicles may exhibit the warning messages safety and driver support systems temporarily disabled or front radar obscured. Drive safely displayed in the instrument cluster despite no dirt on the front radar sensor while driving in speci
  • 09-020-23 - EQUIPMENT: Some customers may notice white lines appearing across the instrument cluster (as shown below). The white lines may be caused during the production process where poor contact occurs at the internal lcd terminals.
  • 09-018-23 - STRUCTURE:BODY:DOOR: Some vehicles may exhibit the glass run channel of the front door interfering with the rear door garnish. This is caused by the front door glass run channel not being fixed strongly enough to the door for the following situations where the
  • 09-007-23a - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
  • 06-001-23a - STEERING: Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
  • 01-006-23 - ENGINE AND ENGINE COOLING: Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.
  • SA-012-23 - VISIBILITY: Some customers may report an odor or water in the hvac system and upon inspection, the cabin air filter may be found to be wet.
  • SA-009-23b - ENGINE AND ENGINE COOLING: Some customers may complain about any of the following: 1. Infotainment center display does not provide the authorization code (otp) during the mymazda app connected vehicle enrollment. 2. Remote function(s) inoperative. Engine start / st
  • SA-015-23 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Mazda connect services - frequently asked questions (faq)
  • SA-016-23 - EQUIPMENT:ELECTRICAL: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary key trace cut method. B. Auxiliary key code cut method
  • RF-23-04 - EQUIPMENT: Due to a supplier change, channel (l) glass bdmt-59-60zb-> bdmt-59-60zf has been discontinued. The new part number bdmt-59-60zh or later has been confirmed as an interchangeable part. Slight modifications will need to be made while also usi
  • eFC-1-21-00443a - AIR BAGS: A technical service bulletin (tsb 08-001 /22 - air bag warning light on with otc B1126: 13 or B1127:13) has been released to repair 2019-2022 mazda3 with otc B1126:13/B1127:13. Follow the tsb to repair the vehicle before replacing the airba
  • 09-012-23a - SEATS: Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. Dtcs a??B1030:13a?? And/
  • 16-003-23 - ELECTRICAL SYSTEM: Some customers may complain that mazda connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. This is caused by the initialization process with the cmu failing at startup due to a d
  • SA-009-23a - ENGINE AND ENGINE COOLING: Some customers may complain about any of the following: 1. Infotainment center display does not provide the authorization code (otp) during the mymazda app connected vehicle enrollment. 2. Remote function(s) inoperative. Engine start / stop
  • 09-007-23 - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec
  • SA-010-23 - SERVICE BRAKES, HYDRAULIC: Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.
  • SA-009-23 - ENGINE AND ENGINE COOLING: Some customers may complain about any of the following: infotainment center display does not provide the authorization code during the mymazda app connected vehicle enrollment. Remote function(s) inoperative. Engine start / stop, door lock
  • 07-002-23 - ELECTRICAL SYSTEM: Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 a?F (10a?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by ina
  • 09-014-23 - VISIBILITY: Some vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. This is caused by water intruding from gaps of the outer mirror body and/or the hinge of the outer
  • 09-012-23 - SEATS: Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. Dtcs a??B1030:13a?? And/
  • 01-005-23 - ENGINE AND ENGINE COOLING: Some customers may experience the check engine light on with dtc P0126:00 (thermostat stuck open) and one or more of the following symptoms: the engine takes longer to warm up. The engine temperature gauge fluctuates. The low coolant temper
  • 01-004-23 - ENGINE AND ENGINE COOLING: Some vehicles may have the check engine light on with dtc P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become stuck, resulting in improper operation of the oil pump and im
  • 01-001-23a - ENGINE AND ENGINE COOLING: Some customers may complain about a poor acceleration and rough idling or the check engine light on with dtc P0301:00, P0302:00, P0303:00, P0304:00.Note: only turbo engines are applicable; non-turbo engines are not applicable. In most cases
  • 09-006-23 - STRUCTURE: When encountering a vehicle with paint damage, refer to the "mazda paint warranty guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  • 09-004-23 - LATCHES/LOCKS/LINKAGES: Some customers may experience that after the doors are locked and the fuel door lock delay with mazda connect has passed (default setting is 90 seconds), the fuel-filler lid does not lock and can be opened when pressing it. Note: - the f
  • 01-001-23 - ENGINE AND ENGINE COOLING: Some customers may complain about a poor acceleration and rough idling or the check engine light on with dtc p030x:00 (only turbo engines are applicable; non-turbo engines are not applicable). - in most cases, p030x is stored, but sometime
  • SA-006/23 - ELECTRICAL SYSTEM: Some customers may complain about the infotainment system and/or the mymazda app showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: - incorrect calendar entry (month/day/year) after a batter
  • SA-005/22 - ELECTRICAL SYSTEM: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure.
  • SA-003/23 - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • RF-23-02 - ELECTRICAL SYSTEM: Due to the supply chain shortages for bdgf-66-5g0g, hardware has been confirmed compatible between bdgf-66-5g0b up to the g suffix. This can be used for repair with vehicles originally equipped with c to g level suffix parts.
  • RF-23-01 - ENGINE AND ENGINE COOLING: When servicing skyactiv engine vehicles requiring to replace the oil galley plug and crush washer, order the required part numbers below. These parts are not listed in gepc and were previously listed as "non-serviceable" in the cylinder blo
  • 09-048-22 - ELECTRICAL SYSTEM: Some vehicles may exhibit the following symptoms with dtc P05A0:00 (active air shutter and the opening angle abnormality (sticking)) stored in memory. Symptom 1 [mazda3 and cx-30]: the active air shutter is working, but dtc P05A0:00 is s
  • 09-001-22b - STRUCTURE: Some vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. This is caused by water intruding from gaps of the outer mirror body and/or the hinge of the outer
  • 07-004-22b - ELECTRICAL SYSTEM: Some customers may complain the a/c blows warm. This may be caused by one of two things. Cause 1: after accelerating in hot weather, the a/c blows warm air for a longer time than other models. This is caused by improper control software
  • 04-006-22 - SERVICE BRAKES, HYDRAULIC: Some customers may complain about hearing a grinding noise and/or vibration occur when applying the brake. This is due to rust on the rear brake disc plate.
  • 01-017-22 - ENGINE AND ENGINE COOLING: Some vehicles may experience an engine stall when hard accelerating from a stop (often difficult to reproduce on a test drive), no codes are stored and the vehicle easily restarts with no other drivability concerns. This is only caused in c
  • SA-078-22 - SERVICE BRAKES, HYDRAULIC: Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • SA-019-22c - ELECTRICAL SYSTEM: Mazda connected services frequently asked questions (faq)
  • SA-017-22d - ELECTRICAL SYSTEM: Some customers may complain about any of the following: * infotainment center display does not provide the authorization code during the mymazda app connected vehicle enrollment. * remote function(s) inoperative. - engine start / stop
  • SA-016-22a - EQUIPMENT: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary key trace cut method b. Auxiliary key code cut method
  • SA-004-22g - ELECTRICAL SYSTEM: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure.
  • MT-004-22 - ENGINE AND ENGINE COOLING: Some vehicles may experience the check engine light on with dtc P0171 (fuel trim too lean) and possibly dtcs p030x (misfire). Vehicles having this concern should use the following inspection/repair procedure.
  • SA-075-22 - ELECTRICAL SYSTEM: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
  • SA-074-22 - ELECTRICAL SYSTEM: Some customers may complain the hvac system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient
  • SA-072-22 - ELECTRICAL SYSTEM: Customers may complain about the hvac system is not blowing air and/or excessive noise from hvac system.
  • SA-070-22 - ELECTRICAL SYSTEM: Some customers may complain about intermittent audio no sound from the mazda connect infotainment system and/or static noise from the speakers. The concern may be reproduced by tapping on the dash pad near the mazda connect center display a
  • SA-064-22a - ELECTRICAL SYSTEM: Some customers may comlpain about an intermittent beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation sd card.
  • 16-004-22a - ELECTRICAL SYSTEM: Some customers may complain that mazda connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. This is caused by the initialization process with the cmu failing at startup due to a d
  • 16-001-22d - ELECTRICAL SYSTEM: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 7000c0a-na01_12004 or later). Ver. 7000c0a-na01_12004 fixes these software errors (bugs): * album artwork may not appea
  • 09-046-22 - ELECTRICAL SYSTEM: Some customers may experience that, with a specific operation, the touch sensor of front door outer handle does not lock and unlock the doors but the remote transmitter operates correctly. Description of the specific operations: - specifi
  • 09-044-22 - ELECTRICAL SYSTEM: Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. Dtcs "B1030:13" and/or "
  • 09-019-22a - ELECTRICAL SYSTEM: Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. - symptom 1: the touch sensor of the front door outer handle does not lock the doors after r
  • 09-001-22a - STRUCTURE: Some vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. This is caused by water intruding from gaps of the outer mirror body and/or the hinge of the outer
  • 02-004-22a - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • 09-028-22a - STRUCTURE: Some vehicles may exhibit the glass run channel of the front door interfering with the rear door garnish. This is caused by the front door glass run channel not being fixed strongly enough to the door for the following situations where the
  • 09-016-22a - EQUIPMENT: Some customers may complain that the rear console lid does not slide smoothly. This may be caused by improperly positioned felt pads attached to the rear console lid lock, which may have moved out of position after repetitive use. The expos
  • 07-004-22a - ELECTRICAL SYSTEM: Some customers may complain the a/c blows warm. This may be caused by one of two things. Cause 1: after accelerating in hot weather, the a/c blows warm air for a longer time than other models. This is caused by improper control software of
  • 01-013-22 - ENGINE AND ENGINE COOLING: Some customers may experience the check engine light on with dtc P0126:00 (thermostat stuck open) and one or more of the following symptoms: * the engine takes longer to warm up * the engine temperature gauge fluctuates * the low coolant
  • 01-012-22 - ENGINE AND ENGINE COOLING: Some vehicles may exhibit accumulation of dried coolant (1) around the water pipe (2). This is caused by a gap between the housing and pipe due to a press fitting during the manufacturing process. The accumulated coolant is solidified and p
  • SA-068-22 - POWER TRAIN: The new skyactiv-drive fw6a-el at uses "automatic transmission fluid (atf) type: fz". Only use "atf-fz" to fill or top off the fluid level. Atf-fz is specially designed for use in the skyactiv-drive series at. It is a low viscosity formula
  • SA-067-22 - ELECTRICAL SYSTEM: Some customers may complain about the following message displayed in the multi-information display: in the following cases, the mrcc with stop & go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: * t
  • SA-066-22 - ELECTRICAL SYSTEM: Some vehicles may have one of the following dtcs stored in memory along with a system status notice on the multi-information display or display a system status notice with no dtc: * C1001:92 - forward sensing camera (fsc) poor field of vie
  • SA-065-22 - ENGINE AND ENGINE COOLING: Some vehicles equipped with a coolant control valve may exhibit difficulties when refilling the coolant because the control valve is closed and air in the engine cannot escape during ignition on. Therefore, turn the ignition off when refill
  • SA-064-22 - ELECTRICAL SYSTEM: Some customers may comlpain about an intermittent beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation sd card.
  • SA-019-22b - EQUIPMENT: Mazda connected services frequently asked questions (faqs)
  • SA-017-22c - ELECTRICAL SYSTEM: Some customers may complain about any of the following: * infotainment center display does not provide the authorization code during the mymazda app connected vehicle enrollment. * remote function(s) inoperative. - engine start / stop
  • SA-008-22a - STRUCTURE: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-004-22f - ELECTRICAL SYSTEM: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure.
  • 09-022-22 - LATCHES/LOCKS/LINKAGES: Some vehicles may exhibit the fuel-filler or charge lid opening unintentionally when unlocking the front doors using the door lock switch, the touch sensor on the outer door handle, or the remote transmitter. This is caused by a mechanical
  • 09-014-22a - STRUCTURE: Some vehicles may exhibit that the glass run channel of the front door interferes with the rear door garnish. Since the front door glass run channel is not fixed to the door strongly enough for the following situations, cycles of door oper
  • 07-004-22 - ELECTRICAL SYSTEM: Some customers may complain that after accelerating in hot weather, the a/c blows warm air for a longer time than other models. This is caused by improper control software of the pcm not allowing the a/c compressor to resume properly after
  • SA-061-22 - ELECTRICAL SYSTEM: The blind spot monitoring (bsm) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. - bsm system indicates vehicle on the opposite side. - i-activsense indicator ring
  • SA-004-22e - ELECTRICAL SYSTEM: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure.
  • SA-025-22a - EQUIPMENT: Some customers may experience infotainment door rattle noise. Follow the repair procedure to help determine the cause.
  • SA-024-22a - STRUCTURE: Some customers may experience an infotainment sub-woofer rattle noise. Follow the repair procedure to help determine the cause.
  • SA-004-22d - ELECTRICAL SYSTEM: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure.
  • SA-017-22b - ELECTRICAL SYSTEM: Some customers may complain about any of the following: - infotainment center display does not provide the authorization code during the mymazda app connected vehicle enrollment. - remote function(s) inoperative. - engine start / stop
  • SA-059-22 - STRUCTURE: Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in tsb 09-019/21 - fuel-filler lid panel is deformed are present.
  • SA-057-22 - SUSPENSION: Some vehicles may exhibit a rattle noise from the front suspension when driving over bumps or on a road with a wavy surface
  • SA-054-22 - EQUIPMENT ADAPTIVE/MOBILITY: This information will give you the necessary knowledge to respond to customers concerns of smart brake support (sbs) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the ve
  • SA-052-22 - VISIBILITY: Some customers may complain that their interior rear view mirror fell off and/or will not stay in place after it is reinstalled. This is due to some mirrors having lower tension on the retaining clips. To eliminate this concern, there was a
  • 16-004-22 - ELECTRICAL SYSTEM: Some customers may complain that mazda connect does not start or that it takes a long time to restart after starting the vehicle. This is caused by the initialization process with the cmu failing at startup due to a defective circuit board
  • 16-001-22c - ELECTRICAL SYSTEM: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 7000c0a-na01_12002 or later).
  • 09-034-22 - ELECTRICAL SYSTEM: Some customers may complain about a fuel gauge that fluctuates to a higher level at a stop on inclines, even after a long drive since it was fully refilled. This is caused by improper control software of the body control module (bcm). To el
  • 09-028-22 - STRUCTURE: Some vehicles may exhibit the glass run channel of the front door interfering with the rear door garnish. This is caused by the front door glass run channel not being fixed strongly enough to the door for the following situations where the
  • 09-027-22 - ELECTRICAL SYSTEM: When replacing the body control module (bcm), some ecus may need reprogramming. Without reprogramming the concerned ecus, the power saving function may not work properly.
  • 09-025-22 - EQUIPMENT: Some vehicles may exhibit a rear console lid with a sticking feeling or a squeaking noise when opening and/or closing. This is caused by an inappropriate shape of the console lid hinge pin where the position of the hinge pin (1) becomes mis
  • 09-004-22a - LATCHES/LOCKS/LINKAGES: Some cx-5 and cx-30 customers may find that the liftgate does not close when pressing the power liftgate (plg) rear switch located on the interior liftgate trim. This may be caused by plg switch corrosion. Water from a high pressure car was
  • 08-001-22c - AIR BAGS: Some vehicles may exhibit that the air bag warning light turns on or repeats cycles of turning on and off with dtc B1126:13 and/or B1127:13 stored in memory. - B1126:13 - driver-side side air bag module circuit open circuit or resistance h
  • 01-009-22 - ELECTRICAL SYSTEM: Some customers may experience a no start because the battery is discharged after the vehicle is parked for more than 8 hours. This may be caused by one or more of the following, resulting in excessive parasitic draw (dark current) on the ba
  • SA-050-22 - LATCHES/LOCKS/LINKAGES: Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (plg) not opening automatically. If you confirm that the customer's concern is that the l
  • SA-051-22 - SERVICE BRAKES, HYDRAULIC: A customer may complain that they have a brake squeal at the rear brakes.
  • SA-049-22 - EQUIPMENT: Some vehicles may exhibit the trim peeling off the epb (electronic parking brake) or power window switches.
  • 15-004-22 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit the warning messages "safety and driver support systems temporarily disabled" or "front radar obscured. Drive safely." displayed in the instrument cluster despite no dirt on the front radar sensor while driving in
  • 09-017-22a - EQUIPMENT: Some vehicles may have rust on the contact parts between the clips (for attaching the roof molding) and the roof panel (ditches of the roof rail). This is caused by the gap between the roof molding attachment clips and the roof panel not b
  • 06-002-22 - STEERING: Some vehicle may exhibit a knocking noise from the steering column while driving. This may be caused by a gap between the intermediate shaft (upper side) and the joint bolt. To eliminate this concern, the intermediate shaft and the joint bo
  • 01-006-22 - ELECTRICAL SYSTEM: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in st
  • SA-043-22 - FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA: Fsc dynamic aiming (mid-drive aiming) may not complete if the vehicle is driven on a road as described below: - the road lane markings are covered by snow and are not visible. - there are no road lane markings on the road surface. - the
  • SA-039-22 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Some customers may complain about scratches on the instrument cluster lens.
  • SA-038-22 - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE: Service part automatic transaxles (atx) manufactured on or after july, 2018 are shipped with a blank tcm that requires configuration.
  • SA-004-22c - ELECTRICAL SYSTEM: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure.
  • 16-001-22b - ELECTRICAL SYSTEM: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 7000c0a-na01_12002 or later).
  • 16-001-22a - ELECTRICAL SYSTEM: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 7000c0a-na01_12002 or later).
  • 09-019-22 - ELECTRICAL SYSTEM: Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. * symptom 1: the touch sensor of the front door outer handle does not lock the doors after r
  • 08-001-22b - AIR BAGS: Some vehicles may exhibit that the air bag warning light turns on or repeats cycles of turning on and off with dtc B1126:13 and/or B1127:13 stored in memory. * B1126:13 - driver-side side air bag module circuit open circuit or resistance h
  • 02-004-22 - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • SA-034-22 - ELECTRICAL SYSTEM: When the telematics control unit (tcu) replacement is necessary due to a failure, use mdars to activate the new tcu after replacement. Use the information in this service alert to initialize the new tcu until the procedure on mgss is update
  • SA-028-22 - EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE: Qi wireless charger symptom troubleshooting
  • SA-019-22a - UNKNOWN OR OTHER: Mazda connected services frequently asked questions (faqs)
  • SA-017-22a - LATCHES/LOCKS/LINKAGES:DOORS:LOCK: Some customers may complain about any of the following: *infotainment center display does not provide the authorization code during the mymazda app connected vehicle enrollment. **remote function(s) inoperative. **engine start / stop **
  • SA-004-22b - ELECTRICAL SYSTEM:SOFTWARE: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure.
  • 09-017-22 - EQUIPMENT: Some vehicles may have rust on the contact parts between the clips (for attaching the roof molding) and the roof panel (ditches of the roof rail). This is caused by the gap between the roof molding attachment clips and the roof panel not b
  • 09-015-22 - LATCHES/LOCKS/LINKAGES: Some vehicles may exhibit corrosion on the liftgate lock striker. This may be caused by water penetrating from micro cracks existing on the lock striker's coating surface that reacts with zinc contained in the undercoating and produces the
  • 09-014-22 - EQUIPMENT: Some vehicles may exhibit that the glass run channel of the front door interferes with the rear door garnish. Since the front door glass run channel is not fixed to the door strongly enough for the following situations, cycles of door oper
  • 09-013-22 - EQUIPMENT: Some customers may complain that the clip on the rear end of the rear beltline molding is loose and the molding is slightly lifted up. Due to the poor shape of the clip claws, the fitting force to the door body may decrease while in use. T
  • 09-012-22 - EQUIPMENT: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spe
  • 02-003-22 - STEERING: Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road.
  • SA-026-22 - EQUIPMENT: Apple carplay / android auto frequently asked questions (faqs)
  • SA-025-22 - ELECTRICAL SYSTEM: Some customers may experience infotainment door rattle noise. Follow the repair procedure to help determine the cause.
  • SA-024-22 - ELECTRICAL SYSTEM: Some customers may experience an infotainment sub-woofer rattle noise. Follow the repair procedure to help determine the cause.
  • SA-020-22 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain about the following symptoms occurring when driving without anything ahead (no metallic object reflects the radar wave such as a vehicle ahead, an oncoming vehicle, a road sign or a guard rail). *while using maz
  • SA-019-22 - ELECTRICAL SYSTEM: Mazda connected services frequently asked questions (faq).
  • SA-018-22 - ENGINE AND ENGINE COOLING: The wsm shows 3 possible crankshaft sprocket and timing chain combinations (type a, b and c), but some vehicles have been produced with a combination of type a timing chain with 2 yellow-colored links with a type b crankshaft sprocket.
  • SA-017-22 - ELECTRICAL SYSTEM: Some customers may complain about any of the following: infotainment center display does not provide the authorization code during the mymazda app connected vehicle enrollment. *remote function(s) inoperative. *engine start / stop **doo
  • SA-016-22 - EQUIPMENT: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary key trace cut method b. Auxiliary key code cut method
  • SA-004-22a - ELECTRICAL SYSTEM: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure.
  • 16-001/22 - ELECTRICAL SYSTEM: Some vehicles entertainment system may experience the symptoms mentioned, which can be fixed with the latest software update (version 7000c0a-na01_11012 or later).
  • 09-011/22 - ELECTRICAL SYSTEM: Some vehicles without i-activsense may exhibit that the i-activsense off symbol turns on in the instrument cluster after replacing the speedometer. Since vehicles without i-activsense do not have an i-activsense switch, there is no way to c
  • 09-008/22 - EQUIPMENT: Some vehicles may exhibit water leaking into the passenger compartment from the rear door through the bottom of the service hole behind the rear door trim during rain or when washing the vehicle. This is caused by one of the following: *s
  • 09-006/22 - EQUIPMENT: Some customers may experience that after the doors are locked and the fuel door lock delay with mazda connect has passed (default setting is 90 seconds), the fuel-filler lid does not lock and can be opened when pressing it. Note: *the fue
  • 08-001/22 - EQUIPMENT: Some vehicles may exhibit that the air bag warning light turns on or repeats cycles of turning on and off with dtc B1126:13 and/or B1127:13 stored in memory. *B1126:13 - driver-side side air bag module circuit open circuit or resistance hi
  • 01-003/22 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : The mazda dca-8000 is required for all warranty battery testing. If the mazda dca-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to test
  • 01-001/22a - EQUIPMENT: Some vehicles may exhibit an excessive body vibration when idling or driving after being left in extremely cold weather (-20ÿ°c/-4ÿ°f or below) for a long time. This is caused by the no.1, no. 3 and no. 4 rubber hardening due to materia
  • SA-014-22 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Accessory instructions can be found on onemazda under dealer resources - parts & accessories.
  • SA-013-22 - ENGINE (PWS): A new cylinder head assembly for service parts has been newly established for skyactiv-g 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (in/ex) are included in the new assem
  • SA-012-22 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain about the infotainment system and/or the mymazda app showing incorrect tire pressures and/or tire pressure missing. This may be caused by: incorrect calendar entry (month/day/year) after a battery disconnect *i
  • SA-006-22a - EQUIPMENT:MECHANICAL: There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr
  • SA-003-22d - ELECTRICAL SYSTEM:SOFTWARE: Mazda3 and cx-30: prior to february 8, 2022, some vehicles may store dtc U0300:57 (body control module (bcm) internal malfunction) and cannot be erased after a bcm replacement or mdars bcm software update (not with bcm update for sspc5 or 4
  • SA-003-22c - ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE: Mazda3 and cx-30: prior to february 8, 2022, some vehicles may store dtc U0300:57 (body control module (bcm) internal malfunction) and cannot be erased after a bcm replacement or mdars bcm software update (not with bcm update for sspc5 or 4
  • SA-009-22 - POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT: The new awd rear differential does not come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. Note: the breather threads have a sealant and lock
  • SA-008-22 - STRUCTURE: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-007-22a - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Some vehicles equipped with siriusxm travel link and a navigation sd card added by dealer/customer may experience a siriusxm travel link error when selecting parking information.
  • SA-007-22 - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Some customers may experience a siriusxm travel link error when selecting parking information.
  • SA-006-22 - POWER TRAIN: There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr
  • SA-004-22 - EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure.
  • SA-003-22b - ELECTRICAL SYSTEM: Cx-30. Mazda3: prior to february 8, 2022, some vehicles may store dtc U0300:57 (body control module (bcm) internal malfunction) and cannot be erased after a bcm replacement or mdars bcm software update (not with bcm update for sspc5 or 4621
  • SA-003-22a - ELECTRICAL SYSTEM: Some vehicles may store dtc U0300:57 (body control module (bcm) internal malfunction) after a bcm replacement or mdars bcm software update (not with bcm update for sspc5 or 4621b using mdrt) and the dtc cannot be erased. This is caused by a
  • SA-002-22a - ELECTRICAL SYSTEM: Some vehicles may have a "low battery risk. Start vehicle to charge 12v battery" warning message in the instrument cluster and a 30 second alarm sound. This is caused by the vehicle's electrical control area network (can) entering "sleep mo
  • 01-001-22 - POWER TRAIN: Some vehicles may exhibit an excessive body vibration when idling or driving after being left in extremely cold weather (-20ÿ°c/-4ÿ°f or below) for a long time. This is caused by the no.1, no. 3 and no. 4 rubber hardening due to materia
  • 00-001-22 - POWER TRAIN: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
  • MT-001-22 - UNKNOWN OR OTHER: Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.G.: steering wheel, door panels, shifter...Etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a cle
  • 15-003/22 - FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA: Some vehicle may experience the i-activsense/alh warning lights on and a system error messages may be found in the center display as well. Dtc U3000:04 (fsc) is stored in memory dtc U3000:04 (fsc) - forward sensing camera (fsc) internal m
  • 09-004/22 - LATCHES/LOCKS/LINKAGES: Some cx-5 and cx-30 customers may find that the liftgate does not close when pressing the power liftgate (plg) rear switch (a) located on the interior liftgate trim. This may be caused by plg switch corrosion. Water from a high pressure car
  • 09-001/22 - STRUCTURE: Some vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. This is caused by water intruding from gaps of the outer mirror body and/or the hinge of the outer
  • SA-003/22 - ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE: Some vehicles may store dtc U0300:57 (body control module (bcm) internal malfunction) after a bcm replacement or mdars bcm software update (not with bcm update for sspc5 or 4621b using mdrt) and the dtc cannot be erased. This is caused by a
  • SA-031-21c - POWER TRAIN: New cylinder head assembly established: a new cylinder head assembly for service parts has been newly established for skyactiv-g 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cott
  • SA-027-21c - EQUIPMENT: Mazda connect symptom troubleshooting (7th generation vehicles): customers having mazda connect concerns should have their vehicle repaired using the following repair procedure. No. 1 blank screen no. 2. Rear view camera is not displaye
  • SA-013-21h - EQUIPMENT: Connected vehicle symptom troubleshooting: some customers may complain about any of the following: - infotainment center display does not provide the authorization code during the mymazda app connected vehicle enrollment. - remote functi
  • 16-002-21-3858 - EQUIPMENT: Audio, navigation, and phone concerns with mazda connect infotainment system (7th generation models): some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 7000c0a-na01_11012
  • 09-039-21-3807 - EQUIPMENT: Door outer handle touch sensor does not lock and/or unlock: some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Symptom 1: the touch sensor
  • 09-038-21-3855 - STRUCTURE: Rear outer door handle fails to return due to water freezing in the handle: some vehicles may exhibit the rear outer handle remains pulled out and does not return when the rear outer handle is operated in freezing temperatures. This is cau
  • 09-019-21-3813a - FUEL/PROPULSION SYSTEM (PWS): Fuel filler lid panel is deformed: some vehicles may exhibit a deformed fuel-filler lid panel (1) attached to the fuel-filler lid box, resulting in a poor appearance. This concern is caused by the lid box not having enough water drainage c
  • 09-012-21-3801b - EQUIPMENT: Door lock will not work using remote transmitter and engine will not start: some customers may experience all of following symptoms: 1. The door lock/unlock operation will not work using the remote transmitter button. 2. The door lock/un
  • 01-006-21-3779b - ELECTRICAL SYSTEM: Battery maintenance: this service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost.
  • SA-055-21 - ELECTRICAL SYSTEM: Due to a supplier issue, dtc C0061:94 is displayed instead of C0061:96 for mazda3 and cx-30. Therefore, use the C0061:96 diagnostics on mgss when dtc C0061:94 is stored.
  • SA-052-21 - EQUIPMENT: For improvement of electrical diagnosis, the skyactivÿ® wiring terminal test kits has been delivered all the dealers. The terminal test kit enables you: to check pin fit drag of all pcm terminals used in skyactivÿ® vehicles and compare
  • SA-012-21g - EQUIPMENT: Mazda connected services - frequently asked questions (faq): index: general questions, setup and getting started, registration / enrollment, wi-fi general information, wi-fi how-to, wi-fi trial period, interacting with the app, service issu
  • SA-031-21c - POWER TRAIN: A new cylinder head assembly for service parts has been newly established for skyactiv-g 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (in/ex) are included in the new assem
  • SA-031-21b - POWER TRAIN: A new cylinder head assembly for service parts has been newly established for skyactiv-g 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (in/ex) are included in the new assem
  • SA-013-21h - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Some customers may complain about any of the following: infotainment center display does not provide the authorization code during the mymazda app connected vehicle enrollment. Remote function(s) inoperative. Engine start / stop, door lock
  • SA-049-21 - EQUIPMENT ADAPTIVE/MOBILITY: Beginning with july 1st vehicle production, vehicles will no longer have the in-vehicle digital ownerâ¿¿s manual (ivdom) installed. 2021 cx-30 vehicles with vins 3mvdm******300001 or greater (produced on or after july 1, 2021), 2021 mazd
  • SA-038-21 - ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SENSORS: The blind spot monitoring (bsm) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. Bsm system indicates vehicle on the opposite side. I-activsense indicator ring will
  • MT-002-21a - FUEL SYSTEM, OTHER: Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include e10 and e85. E10: a blend of 10% ethanol and 90% gasoline. E85: a blend of
  • 09-031-21-3831 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain that the driverâ¿¿s side outer mirror glass vibrates. This is due to a structural gap between the outer glass mirror holder and the mirror glass causing the mirror to vibrate when the vehicle body vibrates at
  • 09-029-21-3811 - EQUIPMENT: When opening the fuel-filler lid to refuel, some customers may notice water and/or sand in the fuel-filler lid box area. They may complain about dried sand causing poor appearance. Since the drain hole on the dust cover is located in an imp
  • SA-027-21b - EQUIPMENT: Mazda connect symptom troubleshooting (7th generation vehicles). Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure
  • SA-047-21 - ENGINE AND ENGINE COOLING: If you receive a customer concern about the check engine light coming on and dtc P3400 (cylinder deactivation system malfunction) stored, the cylinder deactivation oil control valve may be plugged with plastic debris from the oil filter wra
  • SA-013-21g - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain about any of the following: infotainment center display does not provide the authorization code during the mymazda app connected vehicle enrollment. Remote function(s) inoperative. Engine start / stop, door lock
  • SA-004-21c - EQUIPMENT: When the telematics control unit (tcu) replacement is necessary due to a failure, use mdars to activate the new tcu after replacement. Use the information in this service alert to initialize the new tcu until the procedure on mgss is update
  • MT-002-21 - POWER TRAIN: Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include e10 and e85. E10: a blend of 10% ethanol and 90% gasoline, e85: a blend of
  • 09-026-21-3817 - STRUCTURE:BODY:DOOR : Some vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. This is caused by water intruding from gaps of the outer mirror body and/or the hinge of the outer
  • 01-011-21-3800a - ENGINE AND ENGINE COOLING: Some customers may experience the check engine light on with dtc P0126:00 (thermostat stuck open) and one or more of the following symptoms: the engine takes longer to warm up, the engine temperature gauge fluctuates, the low coolant temper
  • SA-031-21a - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: A new cylinder head assembly for service parts has been newly established for skyactiv-g 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (in/ex) are included in the new assem
  • 01-006-21-3779a - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • 09-021-21-3818a - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Audio, navigation and phone concerns with mazda connect infotainment system (6th generation). All mazda connect vehicles in new car inventory must be updated to the software version listed below in this tsb as part of the new car ready step
  • 09-025-21-3824 - EQUIPMENT: This service bulletin provides information regarding the proper use of the driverâ¿¿s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided w
  • SA-044-21 - SERVICE BRAKES, HYDRAULIC: When switching to the maintenance mode, U3000:53 and the related dtcs are stored, but the dtcs will not be cleared automatically after finishing the maintenance mode. It is necessary to clear the dtcs completely after performing the brake s
  • SA-043-21 - EQUIPMENT: If both key transmitters are lost, mdars key programming functions may be missing, not allowing new key transmitters to be added. Use the procedure below to program new key transmitters when both keys are lost.
  • 09-022-21-3815 - VISIBILITY: Some customers may complain that the frequency of replenishing the window washer liquid is higher than expected, or they may complain of leakage at around the washer motor (1).This is caused by a crack that may occur at the joint section of
  • 09-020-21-3804 - STRUCTURE: Some vehicles may exhibit water leaking into the passenger compartment from the rear door through the bottom of the service hole behind the rear door trim during rain or when washing the vehicle. This is caused by one of the following: sinc
  • 02-002-21-3769a - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • SA-040-21 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-041-21 - EQUIPMENT: Accessory instructions can be found on onemazda under dealer resources - parts & accessories. The links provided below can be used for quick access: for 2016 models and newer: note: instructions are found under the "attachments" section onc
  • SA-004-21b - EQUIPMENT ADAPTIVE/MOBILITY: When the telematics control unit (tcu) replacement is necessary due to a failure, use mdars to activate the new tcu after replacement. Use the information in this service alert to initialize the new tcu until the procedure on mgss is update
  • SA-029-21a - EQUIPMENT: Apple carplay / andrid auro frequently asked questions (faq) the following vehicles are not equipped with apple carplay / android auto, but it can be activated using mdars. See activation instructions on mgss -> infotainment -> mazda connec
  • SA-027-21a - EQUIPMENT ADAPTIVE/MOBILITY: Mazda connect symptom troubleshooting (7th generation vehicles). Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure
  • SA-013-21f - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain about any of the following: infotainment center display does not provide the authorization code during the mymazda app connected vehicle enrollment (and software update error message on 2020 mazda3 only). Remote
  • SA-012-21f - BRAKES (PWS): Mazda connected services - frequently asked questions (faq): index: general questions, setup and getting started, registration / enrollment, wi-fi general information, wi-fi how-to, wi-fi trial period, interacting with the app, service issu
  • SA-030-21a - EQUIPMENT: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary key trace cut method b. Auxiliary key code cut method a. Auxiliary key trace cut method if only one auxiliary key is lost/missing, some key cutting machines c
  • SA-039-21 - EQUIPMENT ADAPTIVE/MOBILITY: Some customer may experience all of the following when turning the ignition on under hot weather conditions such as parking under the hot sun for some period of time: i-activsense warning light on (1), smart brake support (sbs) indicator li
  • MT-003-21 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflecti
  • 09-019-21-3813 - FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY: Some vehicles may exhibit a deformed fuel-filler lid panel (1) attached to the fuel-filler lid box, resulting in a poor appearance. This concern is caused by the lid box not having enough water drainage capability which leads to the accumul
  • 09-018-21-3796 - STRUCTURE: Some vehicles may exhibit that the liftgate interferes with the rear bumper when closed forcefully, resulting in damaged paint on the rear bumper. Due to variations of the clearance between the liftgate and the rear bumper, the bottom edge
  • 09-012-21-3801a - LATCHES/LOCKS/LINKAGES: Some customers may experience all of following symptoms: the door lock/unlock operation will not work using the remote transmitter button. The door lock/unlock operation will not work using the door lock/release touch sensor. The engine wil
  • 04-003-21-3810 - BRAKES (PWS): Some customers may complain about the following braking concerns when coming to a stop while following a vehicle ahead using mazda radar cruise control with stop and go function (mrcc). Harder braking at slow speeds just before a complete s
  • SA-034-21 - EQUIPMENT: When performing vehicle services such as control unit software update, control unit registration/activation, cmu log data retrieval, etc., always use the dca8000 or gr8 battery charger sst to maintain battery voltage.
  • SA-036-21 - LANE DEPARTURE: Some vehicles may have one of the following dtcs stored in memory along with a system status notice on the multi-information display or display a system status notice with no dtc: C1001:92 - forward sensing camera (fsc) poor field of view [
  • SA-038-21 - EQUIPMENT ADAPTIVE/MOBILITY: When the body control module (bcm) has been replaced or reprogrammed and the software is updated to the file names shown below, dtc U2050:55-bcm (activation of remote control not implemented) may be stored in memory without any warning indi
  • SA-031-21 - ENGINE AND ENGINE COOLING: A new cylinder head assembly for service parts has been newly established for skyactiv-g 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (in/ex) are included in the new assem
  • SA-030-21 - EQUIPMENT: Auxiliary key blank cutting procedure: there are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary key trace cut method, b. Auxiliary key code cut method
  • SA-004-21a - EQUIPMENT ADAPTIVE/MOBILITY: When the telematics control unit (tcu) replacement is necessary due to a failure, use mdars to activate the new tcu after replacement. Use the information in this service alert to initialize the new tcu until the procedure on mgss is update
  • SA-003-21b - FORWARD COLLISION AVOIDANCE: Some customers may complain about the following symptoms occurring when driving without anything ahead (no metallic object reflects the radar wave such as a vehicle ahead, an oncoming vehicle, a road sign or a guard rail). While using mazda
  • SA-012-21e - EQUIPMENT ADAPTIVE/MOBILITY: Mazda connected services - frequently asked questions (faq): index: general questions, setup and getting started, registration / enrollment, wi-fi general information, wi-fi how-to, wi-fi trial period, interacting with the app, service issu
  • SA-013-21e - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain about any of the following: infotainment center display does not provide the authorization code during the mymazda app connected vehicle enrollment (and software update error message on 2020 mazda3 only). Remote
  • SA-032-21 - POWER TRAIN: There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr
  • MT-002-21 - EQUIPMENT: When programming a key or installing a genuine mazda accessory remote engine start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the start/stop engin
  • MT-001-21 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • 09-015-21-3805 - LATCHES/LOCKS/LINKAGES: Some cx-5 customers may find that the liftgate does not close when pressing the power liftgate (plg) rear switch (a) located on the interior liftgate trim. This may be caused by plg switch corrosion. Water from condensation may drip onto th
  • SA-013-21d - ELECTRICAL SYSTEM: Important note: some 2020 mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause mymazda app connected vehicle enrollment errors. Go to sspc1. Some customers may complain about an
  • SA-029-21 - EQUIPMENT: Apple carplay / andrid auro frequently asked questions (faq) the following vehicles are not equipped with apple carplayâ¿¢ / android autoâ¿¢, but it can be activated using mdars. See activation instructions on mgss -> infotainment ->
  • SA-003-21a - EQUIPMENT: Some customers may complain about the following symptoms occurring when driving without anything ahead (no metallic object reflects the radar wave such as a vehicle ahead, an oncoming vehicle, a road sign or a guard rail). While using mazda
  • 09-012-21-3801 - ELECTRICAL SYSTEM: Some customers may experience all of following symptoms: the door lock/unlock operation will not work using the remote transmitter button. The door lock/unlock operation will not work using the door lock/release touch sensor. The engine wil
  • 01-004-21-3773a - ENGINE AND ENGINE COOLING: Some vehicles may have the check engine light on with dtc P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become stuck, resulting in improper operation of the oil pump and im
  • 01-002-21-3767a - ENGINE AND ENGINE COOLING: Some vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash adjuster (hla), which may not work properly due to air bubble
  • SA-012-21d - EQUIPMENT: Mazda connected services - frequently asked questions (faq): index: general questions, setup and getting started, registration / enrollment, wi-fi general information, wi-fi how-to, wi-fi trial period, interacting with the app, service issu
  • SA-014-21c - EQUIPMENT: Some customers may complain about an infotainment reboot and the infotainment system recovers if the navigation sd card is removed (see attached video). Note: this concern may be present on a 2019-2020 mazda3 or a 2020 cx-30 after the custo
  • SA-028-21 - FORWARD COLLISION AVOIDANCE: If driving on roads with few vehicles or obstructions ahead for the front radar sensor to detect, and a safety and driver support systems temporarily disabled. Front radar obscured. Drive safely message is temporarily displayed, this does n
  • SA-027-21 - EQUIPMENT: Mazda connect symptom troubleshooting (7th generation vehicles). Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure
  • SA-026-21 - VISIBILITY: When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. To reduce the risk of this occurrence, the auto func
  • 09-007-21-3751 - STRUCTURE: Some vehicles may exhibit that the glass run channel of the front door interferes with the rear door garnish. Since the front door glass run channel is not fixed to the door strongly enough for the following situations, cycles of door opera
  • 15-001-21-3795 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may notice an unexpected collision warning or automatic braking while reversing. This concern may be due to the parking assist unit software. The smart brake support (sbs-r) system may be detecting an unintended obstruction a
  • 01-011-21-3800 - ENGINE AND ENGINE COOLING: Some customers may experience the check engine light on with dtc P0126:00 (thermostat stuck open) and one or more of the following symptoms: the engine takes longer to warm up, the engine temperature gauge fluctuates, the low coolant tempe
  • 01-009-21-3799 - POWER TRAIN: Some vehicles may exhibit that the active air shutter is working, but dtc P05A0:00 (active air shutter: opening angle abnormality (sticking)) is stored in memory. This is caused by improper control software of the pcm detecting the dtc imme
  • SA-013-21c - EQUIPMENT ADAPTIVE/MOBILITY: Important note: some 2020 mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause mymazda app connected vehicle enrollment errors. Go to sspc1. Some customers may complain about an
  • SA-012-21c - EQUIPMENT ADAPTIVE/MOBILITY: Mazda connected services - frequently asked questions (faq): index: general questions, setup and getting started, registration / enrollment, wi-fi general information, wi-fi how-to, wi-fi trial period, interacting with the app, service issu
  • SA-017-21a - ENGINE AND ENGINE COOLING: Check engine light on with dtc P0126:00 and engine running cooler than normal / poor heater performance / low engine coolant temperature (blue) light on: some customers may experience the check engine light on with dtc P0126:00 (thermostat
  • SA-023-21 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain about any of the following: warning light, warning message, headlight(s) inoperative, cannot shift out of park, many dtc's stored, module communication errors
  • SA-020-21 - ELECTRICAL SYSTEM: Key transmitter power saving function: when the key transmitter power saving function is turned on, transmitter battery power consumption is restricted, thereby extending the transmitter battery life.
  • 09-011-21-3789 - ELECTRICAL SYSTEM: Some vehicles (equipped with the electrical supply unit (esu) bcka-67-5z0b) may exhibit that dtc B2002:49 [body control module (bcm) - electrical supply unit (esu) internal malfunction (no warning/indicator light on)] will not clear with th
  • MT-001-21 - ELECTRICAL SYSTEM: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • SSPC5 - EQUIPMENT: Mazda motor corporation has decided to conduct a special service program impacting certain 2019-2021 mazda3 and 2020-2021 cx-30 vehicles built at mc and mmvo. Please see the descriptions, models, years, and vin ranges below. Note: a new m
  • SA-012-21a - EQUIPMENT ADAPTIVE/MOBILITY: Mazda connected services - frequently asked questions (faq): index: general questions, setup and getting started, registration / enrollment, wi-fi general information, wi-fi how-to, wi-fi trial period, interacting with the app, service issu
  • SA-012-21 - EQUIPMENT ADAPTIVE/MOBILITY: Mazda connected services - frequently asked questions (faq): index: general questions, setup and getting started, registration / enrollment, wi-fi general information, wi-fi how-to, wi-fi trial period, interacting with the app, service issu
  • SA-013-21a - EQUIPMENT ADAPTIVE/MOBILITY: Important note: some 2020 mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause mymazda app connected vehicle enrollment errors. Go to sspc1. Some customers may complain about an
  • SA-013-21 - LATCHES/LOCKS/LINKAGES: Important note: some 2020 mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause mymazda app connected vehicle enrollment errors. Go to sspc1. Some customers may complain about an
  • SA-017-21 - ENGINE AND ENGINE COOLING: Some customers may experience the check engine light on with dtc P0126:00 (thermostat stuck open) and one or more of the following symptoms: the engine takes longer to warm up. The engine temperature gauge fluctuates. The low coolant temper
  • SA-018-21 - STRUCTURE:BODY:DOOR : Some customers or technicians (during pdi) may have concerns with the front doors sticking (especially on hot days) and/or poor appearance, fitment, alignment or gaps with the front and rear door sash molding. These concerns may be related
  • 09-007-21-3751 - STRUCTURE:INTERIOR PANELS:DOOR: Some vehicles may exhibit that the glass run channel of the front door interferes with the rear door garnish.Since the front door glass run channel is not fixed to the door strongly enough for the following situations, cycles of door operat
  • 02-004-21-3785 - SUSPENSION: Some vehicles may exhibit a rattle noise from the front suspension when driving over bumps or on a road with a wavy surface. The noise may be caused by the mounting rubber (1) because of insufficient clearance between the rubber and the met
  • 01-006-21-3779 - ELECTRICAL SYSTEM: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • 01-005-21-3778 - ELECTRICAL SYSTEM: The mazda dca-8000pm is required for all warranty battery testing. If the mazda dca-8000pm is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to t
  • SA-011-21 - EQUIPMENT ADAPTIVE/MOBILITY: Section 6 of the wireless charging pad instructions call for the use of an "ultrasonic cutter" to cut a rectangular hole for the harness to pass through and to serve as an access point to pop the wireless charger base out should service be
  • SA-010-21 - LANE DEPARTURE: Some vehicles may experience m-mds (mdars) showing the front radar dynamic aiming is incomplete. This may be caused by: faulty front radar sensor software logic (mdars showing the front radar dynamic aiming is incomplete although the proced
  • SA-004-21 - EQUIPMENT ADAPTIVE/MOBILITY: When the telematics control unit (tcu) replacement is necessary due to a failure, use mdars to activate the new tcu after replacement. Use the information in this service alert to initialize the new tcu until the procedure on mgss is update
  • SA-003-21 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain about the following symptoms occurring when driving without anything ahead (no metallic object reflects the radar wave such as a vehicle ahead, an oncoming vehicle, a road sign or a guard rail). While using mazda
  • SA-002-21 - WHEELS: Some vehicles may display incorrect tire pressures in mazda connect and/or the mymazda app. This may be caused by an incorrect calendar entry (month/day/year) after a battery disconnect or infotainment system software update.
  • SA-001-21 - STRUCTURE: Refer to the repair procedure when installing the trunk weatherstrip for guidance, otherwise water may enter the trunk during heavy rain or when going through a car wash if it is not installed properly.
  • 09-005-21-3762 - STRUCTURE: Some customers may complain about water in the trunk compartment after a car wash or heavy rain. This may be caused by insufficient sealing performance of the trunk lid weatherstrip because the lip of the weatherstrip leans towards the insi
  • 09-004-21-3772 - STRUCTURE: Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has
  • 09-003-21-3771 - STRUCTURE:BODY: When encountering a vehicle with paint damage, refer to the "mazda paint warranty guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  • 07-001-21-3775 - EQUIPMENT: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is
  • 02-003-21-3777 - STEERING: Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road.
  • 02-002-21-3769 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • 01-002-21-3767 - ENGINE AND ENGINE COOLING: Some vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash adjuster (hla), which may not work properly due to air bubble
  • 00-001-21-3768 - WHEELS: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manu
  • SA266 - ELECTRICAL SYSTEM: Mazda mobile start (mms) cannot communicate with vehicle
  • SA-058-20c - EQUIPMENT ADAPTIVE/MOBILITY: A new cylinder head assembly for service parts has been newly established for skyactiv-g 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (in/ex) are included in the new assem
  • SA-035-20b - EQUIPMENT: Some customers may experience the check engine light on with dtc P0126:00 (thermostat stuck open) and one or more of the following symptoms: the engine takes longer to warm up. The engine temperature gauge fluctuates. The low coolant tempe
  • SA-031-20k - EQUIPMENT ADAPTIVE/MOBILITY: Connected vehicle symptom troubleshooting: important note: some 2020 mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause mymazda app connected vehicle enrollment errors. Go to
  • SA-012-20e - EQUIPMENT ADAPTIVE/MOBILITY: 2019-2020 mazda3 service cautions for new and revised features: connected vehicle, connected vehicle maintenance mode, mazda connected vehicle viewer (mcvv).
  • SA-004-20c - EQUIPMENT: In order to ensure key code security, mnao has restricted key code access for the new auxiliary key. This service alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliar
  • SA-003-20f - ELECTRICAL SYSTEM:SOFTWARE: Important note: some 2020 mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause mymazda app connected vehicle enrollment errors. Go to sspc1. Some customers may complain about an
  • 15-004-20-3755 - ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SENSORS: Some vehicles may exhibit that both sides (right and left sides) of the blind spot monitoring (bsm) and rear cross traffic alert (rcta) system do not work
  • 09-039-20-3747 - EQUIPMENT: Some vehicles may exhibit water entering the passenger compartment from the rear door through the bottom of the service hole behind the rear door trim during rain or when washing the vehicle.
  • 09-021-20-3714b - EQUIPMENT:ELECTRICAL:ANTENNA: Some customers may experience the master warning light and/or the "in-vehicle network malfunction" warning message in the instrument cluster on with dtc B119F:01, B119F:13 and/or B119F:2b stored when the vehicle position cannot be displayed
  • 09-007-20-3674a - EQUIPMENT: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec
  • 07-006-20-3758 - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE: Some customers may complain that after accelerating in hot weather, the a/c blows warm air for a longer time than other models. This is caused by improper control software of the pcm not allowing the a/c compressor to resume properly after
  • 05-002-20-3704b - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE: Some customers may complain about a surging at low speeds and during acceleration. This surging is in the longitudinal direction, felt about 2 cycles per second, and occurs in the locked up 1st gear. This may be caused by the torque fluctua
  • 01-010-20-3706a - ELECTRICAL SYSTEM: Some customers may experience a no start because the battery is discharged after the vehicle is parked for more than 8 hours. This may be caused by one or more of the following, resulting in excessive parasitic draw (dark current) on the ba
  • SA-057-20a - EQUIPMENT: Hvac system blows hot air under acceleration. Some customers may complain that the hvac system blows hot air on occasion (blows cold air, then hot air, then cold air again). The customer may notice that it is more pronounced when they first
  • SA-046-20b - EQUIPMENT ADAPTIVE/MOBILITY: Forward sensing camera (fsc) dynamic aiming not completed and/or dtc B14F0:76 stored. Caution: do not turn the igintion off after dynamic aiming starts until aiming has completed or aiming timeout. If the ignition is turned off, the vcm wil
  • SA-031-20j - EQUIPMENT ADAPTIVE/MOBILITY: Important note: some 2020 mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause mymazda app connected vehicle enrollment errors. Go to sspc1. Some customers may complain about an
  • SA-031-20i - STRUCTURE: Important note: some 2020 mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause mymazda app connected vehicle enrollment errors. Go to sspc1. Some customers may complain about an
  • SA-007-20m - EQUIPMENT ADAPTIVE/MOBILITY: Mazda connected services - frequently asked questions (faq). General questions, setup and getting started, registration / enrollment, wi-fi general information, wi-fi how-to, wi-fi trial period, interacting with the app, service issues, tro
  • SA-003-20e - EQUIPMENT ADAPTIVE/MOBILITY: When the body control module (bcm) has been replaced or reprogrammed and the software is updated to the file names shown below, dtc U2050:55-bcm (activation of remote control not implemented) may be stored in memory without any warning indi
  • 09-021-20-3714a - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may experience the master warning light and/or the "in-vehicle network malfunction" warning message in the instrument cluster on with dtc B119F:01, B119F:13 and/or B119F:2b stored when the vehicle position cannot be displayed
  • 01-006-20-3695b - ENGINE AND ENGINE COOLING: Some vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash adjuster (hla), which may not work properly due to air bubble
  • SA-027-20f - BACK OVER PREVENTION: Mazda connect symptom troubleshooting (7th generation vehicles). Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure. Index: no. 1 blank screen no. 2. Rear view camera is not displ
  • SA-071-20 - EQUIPMENT: Currently, the instructions on mgss recommend the use of loctite 962t or equivalent when installing a skyactiv cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to loctite 96
  • SA-070-20 - EQUIPMENT: Apple carplay / android auto frequently asked questions (faq): note: the following vehicles are not equipped with apple carplay / android auto, but it can be activated using mdars. See activation instructions on mgss - infotainment - mazda
  • SA-069-20 - EQUIPMENT: Accessory instructions location: accessory instructions can be found in the accessory ecatalog. Https://ecatalog.Mazdausa.Com
  • SA-031-20f - ELECTRICAL SYSTEM: Connected vehicle symptom troubleshooting: important note: some 2020 mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause mymazda app connected vehicle enrollment errors. Go to
  • SA-007-20l - EQUIPMENT ADAPTIVE/MOBILITY: Mazda connected services - frequently asked questions (faq). General questions, setup and getting started, registration / enrollment, wi-fi general information, wi-fi how-to, wi-fi trial period, interacting with the app, service issues, tro
  • 09-034-20-3743 - ELECTRICAL SYSTEM: Some customers may experience an â¿¿in-vehicle network malfunction⿝ message appearing in the instrument cluster. This concern occurs when turning the ignition on or starting the engine when the battery is at 8 volts or lower (vehicl
  • 09-033-20-3742 - ELECTRICAL SYSTEM: Some vehicles may exhibit that dtc B2002:49 will not clear with the mazda modular diagnostic system (mmds). Applicable vehicles are equipped with the electrical supply unit (esu) bcka-67-5z0b. ï¿· dtc B2002:49 [body control module (bcm)]
  • 09-018-20-3690a - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Some customers may notice white lines appearing across the instrument cluster (as shown below). The white lines may be caused during the production process where poor contact occurs at the internal lcd terminals.
  • 07-005-20-3745 - ELECTRICAL SYSTEM:SOFTWARE: Some customers may complain that the a/c blows warm air while idling after restarting a warm engine. This is caused by improper control software of the pcm not allowing the active air shutter to open properly, resulting in lower cooling per
  • 16-001-20-3683c - EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE: Audio, navigation and phone concerns with mazda connect infotainment system (7th generation models). Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 7000c0a-na01_11012 o
  • 16-001-20-3683b - EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE: Audio, navigation and phone concerns with mazda connect infotainment system (7th generation models). Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 7000c0a-na01_11012 o
  • SA-060-20c - EQUIPMENT ADAPTIVE/MOBILITY: When replacing the body control module (bcm) in a 7th generation vehicle, it needs to be configured and the instructions in the workshop manual on mgss are incorrect. Use the instructions in the repair procedure below to configure the new b
  • SA-060-20b - EQUIPMENT ADAPTIVE/MOBILITY: When replacing the body control module (bcm) in a 2019 mazda3, it needs to be configured and the instructions in the workshop manual on mgss are incorrect. Use the instructions in the repair procedure below to configure the new bcm.
  • SA-059-20b - EQUIPMENT: During bcm replacement, mdars may display a configuration error warning message. This may be caused by any of the following:ï¿· poor internet connection ï¿· mdars failureï¿· low battery. Perform the bcm recovery procedure below to
  • SA-048-20a - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may experience an engine no start condition where the engine will only start by holding the key transmitter over the start/stop button. This may be caused by an accidental activation of the keyless pacemaker function. Note:
  • SA-029-20g - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may experience a "in-vehicle network malfunction" warning message in the instrument cluster with one or more of the following dtc's stored: ï¿· B119F:01 tcu - tel antenna no. 1 malfunctionï¿· B119F:13 (tcu - tel antenna
  • SA-027-20e - BACK OVER PREVENTION: Mazda connect symptom troubleshooting (7th generation vehicles). Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure. Index: no. 1 blank screen no. 2. Rear view camera is not displ
  • SA-007-20k - EQUIPMENT ADAPTIVE/MOBILITY: Mazda connected services - frequently asked questions (faq). General questions, setup and getting started, registration / enrollment, wi-fi general information, wi-fi how-to, wi-fi trial period, interacting with the app, service issues, tro
  • SA-003-20d - EQUIPMENT ADAPTIVE/MOBILITY: When the body control module (bcm) has been replaced or reprogrammed and the software is updated to the file names shown below, dtc U2050:55-bcm (activation of remote control not implemented) may be stored in memory without any warning indi
  • SA-066-20 - ELECTRICAL SYSTEM:SOFTWARE: When performing vehicle services such as control unit software update, control unit registration/activation, cmu log data retrieval, etc., always do the following: ï¿· use the gr8 battery charger sst to maintain battery voltage. See sa-
  • SA-065-20 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Some customer's may complain that the hvac system only blows warm to cool air (not cold) after starting the vehicle and not moving right away. This may be caused by a closed active air shutter (aas). Under specific circumstances, the aas ha
  • SA-061-20a - EQUIPMENT: If you receive a customer concern about the check in light coming on and dtc P3400 (cylinder deactivation system malfunction) stored, the cylinder deactivation oil control valve may be plugged with plastic debris from the oil filter wrapper
  • 09-032-20-3739 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit that the liftgate interferes with the rear bumper when closed forcefully, resulting in damaged paint on the rear bumper. Due to variations of the clearance between the liftgate and the rear bumper, the bottom edge
  • 05-002-20-3704a - ELECTRICAL SYSTEM:SOFTWARE: Some customers may complain about a surging at low speeds and during acceleration. This surging is in the longitudinal direction, felt about 2 cycles per second, and occurs in the locked up 1st gear. This may be caused by the torque fluctua
  • 02-006-20-3688 - EQUIPMENT: Some vehicles may exhibit a rattle noise from the front suspension when driving over bumps or on a road with a wavy surface. The noise may be caused by the mounting rubber (1) because of insufficient clearance between the rubber and the met
  • 01-012-20-3738 - ENGINE AND ENGINE COOLING: Some vehicles may experience the check engine light on with dtcs P2096:00, P2097:00 and/or P0524:00 that cannot be cleared by itself, and the check engine light stays on even if the detection condition has gone.ï¿· P2096:00 - air fuel to
  • SA-063-20 - ELECTRICAL SYSTEM: When performing vehicle services such as control unit software update, control unit registration/activation, cmu log data retrieval, etc., always use the gr8 battery charger sst to maintain battery voltage.
  • SA-062-20 - FORWARD COLLISION AVOIDANCE: Some customers may complain about the following message displayed in the multi-information display: in the following cases, the mrcc with stop & go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: ï¿
  • MT-002-20 - WHEELS: New carb regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including mazda dealerships) in california effective september 1, 2010.
  • SA-060-20 - ELECTRICAL SYSTEM: When replacing the body control module (bcm) in a 2019 mazda3, it needs to be configured and the instructions in the workshop manual on mgss are incorrect. Use the instructions in the repair procedure below to configure the new bcm.
  • SA-058-20b - ENGINE AND ENGINE COOLING: A new cylinder head assembly for service parts has been newly established for skyactiv-g 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (in/ex) are included in the new assem
  • SA-058-20a - ENGINE AND ENGINE COOLING: A new cylinder head assembly for service parts has been newly established for skyactiv-g 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (in/ex) are included in the new assem
  • SA-054-20d - ENGINE AND ENGINE COOLING: Some customers may experience an engine no start due to low battery voltage on 2019-2020 mazda3 and 2020 cx30. Inform the customer that mazda is actively investigating this issue and apologizes for any inconvenience. Mazda would like to req
  • SA-014-20a - ELECTRICAL SYSTEM: On some vehicles, the commander switch might be inoperative. This could be caused by fuse f13 (15a) being removed instead of f15 (15a) at the factory in the lower panel compartment on the left side of the steering wheel.
  • SA-007-20j - EQUIPMENT: Mazda connected services - frequently asked questions (faq). General questions, setup and getting started, registration / enrollment, wi-fi general information, wi-fi how-to, wi-fi trial period, interacting with the app, service issues, tro
  • 16-003-20-3731 - ELECTRICAL SYSTEM:SOFTWARE: Some customers may not be comfortable with being notified of an engine stall due to an error when operating the clutch pedal. When the engine stalls, the charging system warning light is illuminated and a vehicle malfunction notification is
  • 15-002-20-3719 - BRAKES (PWS): Some vehicles equipped with smart brake support (sbs) may exhibit a front radar system malfunction message in the instrument cluster with dtc C1A67:04 (front radar sensor internal malfunction) stored in memory. This may be caused by water p
  • 09-027-20-3703 - SEATS: Some customers may complain about a squeaking noise when sliding the front seat. This is caused by a deformed front seat side bolster that rubs on the rear console lid. To eliminate this concern, the shape of the front seats has been change
  • 09-023-20-3723a - FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY: Some vehicles may exhibit a deformed fuel-filler lid panel (1) attached to the fuel-filler lid box, resulting in a poor appearance.This concern is caused by the lid box not having enough water drainage capability which leads to the accumula
  • 01-010-20-3706 - EQUIPMENT:ELECTRICAL: Some customers may experience a no start because the battery is discharged after the vehicle is parked for more than 8 hours. This may be caused by one or more of the following, resulting in excessive parasitic draw (dark current) on the ba
  • DRW29 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Drw29 - 2020 cx-3, cx-30, cx-5, cx-9, mazda6 and mazda3 - second pdi of allocated fleet vehicles: concern outline: there are 597 vehicles contained in this drw, and all had a paid pre-delivery inspection performed at the port and were to be
  • SA-058-20 - ENGINE AND ENGINE COOLING: A new cylinder head assembly for service parts has been newly established for skyactiv-g 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats and cotters (in/ex) are included in the new assemb
  • SA-057-20 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Some customers may complain that the hvac system blows hot air on occasion (blows cold air, then hot air, then cold air again). The customer may notice that it is more pronounced when they first start driving the vehicle and/or when acceler
  • SA-056-20 - STRUCTURE:BODY:DOOR : Some customers or technicians (during pdi) may have concerns with the front doors sticking (especially on hot days) and/or poor appearance, fitment, alignment or gaps with the front and rear door sash molding. These concerns may be related
  • SA-055-20a - ENGINE AND ENGINE COOLING: If a customer comes in with the following concerns: ï¿· oil pressure warning light and/or the check engine light on. ï¿· dtc P055F and/or P0524 stored. ï¿· no driveability concern or engine mechanical noise. ï¿· outside the vin
  • SA-054-20b - ENGINE (PWS): Some customers may experience an engine no start due to low battery voltage on 2019-2020 mazda3 and 2020 cx-30. Inform the customer that mazda is actively investigating this issue and apologizes for any inconvenience. Mazda would like to re
  • SA-029-20f - ENGINE (PWS): Some customers may experience a "in-vehicle network malfunction" warning message in the instrument cluster with one or more of the following dtc's stored:
  • SA-027-20c - ELECTRICAL SYSTEM:SOFTWARE: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure.
  • SA-004-20b - EQUIPMENT:MECHANICAL: In order to ensure key code security, mnao has restricted key code access for the new auxiliary key. This service alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliar
  • MT-001-20 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • 16-002-20-3722 - ENGINE (PWS): When the vehicle is in sleep mode, some customers may experience a failed remote control attempt using the mymazda app, however, the second attempt works fine and no dtcs are stored. Remote control functions: - remote engine start/remote en
  • 15-002-20-3719 - FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR: Some vehicles equipped with smart brake support (sbs) may exhibit a front radar system malfunction message in the instrument cluster with dtc C1A67:04 (front radar sensor internal malfunction) stored in memory. This may be caused by water p
  • 09-023-20-3723 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit a deformed fuel-filler lid panel (1) attached to the fuel-filler lid box, resulting in a poor appearance. This concern is caused by the lid box not having enough water drainage capability which leads to the accumul
  • 09-006-20-3673a - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda paint warranty guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  • 07-003-20-3712 - ELECTRICAL SYSTEM:SOFTWARE: Some customers may hear a repeating click sound when using the hvac system. The click sound may be caused by the air mix doors moving back and forth. This concern has been eliminated by a dash-electrical supply unit control software modific
  • 01-009-20-3710 - EQUIPMENT: Some customers may complain about a very low frequency noise and/or vibration felt at the steering wheel, the floor and/or the seats when driving at 1500-1650 rpm in any gear position. This may be caused by normal vehicle behavior while the
  • 01-004-20-3684b - ELECTRICAL SYSTEM: Some customers may experience the master warning light turning on and a lack of power with dtc P2BF6:00 (exhaust shutter valve position sensor circuit low input (1dc)) stored in memory. This is caused by improper logic written in the pcm fo
  • SSPC1b - EQUIPMENT ADAPTIVE/MOBILITY: Mazda motor corporation has decided to conduct a special service program (ssp) c1 on certain 2020 mazda3 vehicles equipped with mazda connect, and built from june 29, 2019 through september 2, 2019. There are 148 vehicles in the united stat
  • SSPC1a - EQUIPMENT ADAPTIVE/MOBILITY: Mazda motor corporation has decided to conduct a special service program (ssp) c1 on certain 2020 mazda3 vehicles equipped with mazda connect, and built from june 29, 2019 through september 2, 2019. There are 148 vehicles in the united stat
  • SA-055-20 - ENGINE AND ENGINE COOLING: If a customer comes in with the following concerns, perform the inspection procedure. ï¿· oil pressure warning light and/or the check engine light on. ï¿· dtc P055F and/or P0524 stored. ï¿· no driveability concern or engine mechan
  • SA-054-20a - ENGINE AND ENGINE COOLING: Some customers may experience an engine no start due to low battery voltage on 2019-2020 mazda3 and 2020 cx30. Inform the customer that mazda is actively investigating this issue and apologizes for any inconvenience. Mazda would like to req
  • SA-054-20 - ENGINE AND ENGINE COOLING: Some customers may experience an engine no start due to low battery voltage on 2019-2020 mazda3 and 2020 cx30. Inform the customer that mazda is actively investigating this issue and apologizes for any inconvenience. Mazda would like to req
  • SA-053-20 - POWER TRAIN: When replacing manual or automatic transmission, make sure to remove the plug from the old transmission (as shown below) and then re-install it to the new transmission with a new washer. The new transmissions (including remanufactured a/t)
  • SA-046-20a - LANE DEPARTURE: SENSING SYSTEM: CAMERA: Fsc dynamic aiming (mid-drive aiming) may not complete if the vehicle is driven on a road as described below: the road lane markings are covered by snow and are not visible. There are no road lane markings on the road surface. The road is w
  • SA-031-20e - EQUIPMENT:ELECTRICAL: Some customers may complain about any of the following: vehicle center display does not provide the one time pass code during the mymazda app connected vehicle enrollment. Remote function(s) inoperative. Engine start / stop, door lock / unl
  • SA-029-20e - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Some customers may experience a "in-vehicle network malfunction" warning message in the instrument cluster with one or more of the following dtc's stored:ï¿· B119F:01 tcu - tel antenna no. 1 malfunction ï¿· B119F:13 (tcu - tel antenna
  • SA-029-20d - ELECTRICAL SYSTEM:SOFTWARE: Some customers may experience a "in-vehicle network malfunction" warning message in the instrument cluster with one or more of the following dtc's stored:ï¿· B119F:01 tcu - tel antenna no. 1 malfunction ï¿· B119F:13 (tcu - tel antenna
  • SA-0290-20c - ELECTRICAL SYSTEM:SOFTWARE: Some customers may experience a "in-vehicle network malfunction" warning message in the instrument cluster with one or more of the following dtc's stored: ï¿· B119F:01 tcu - tel antenna no. 1 malfunction ï¿· B1252:87 tcu - communicati
  • SA-027-20b - ELECTRICAL SYSTEM:SOFTWARE: Mazda connect software version 11002 note: â¿¿2019 mazda3 owners may notice an icon in their infotainmentâ¿¿s display that indicates mazda connected services. This new feature is a global technology and designed with the latest versi
  • SA-010-20d - EQUIPMENT:ELECTRICAL: When the telematics control unit (tcu) replacement is necessary due to a failure, use mdars to initialize the new tcu after replacement. Use the information in this service alert to initialize the new tcu until the procedure on mgss is upda
  • SA-010-20c - EQUIPMENT: When the telematics control unit (tcu) replacement is necessary due to a failure, use mdars to initialize the new tcu after replacement. Use the information in this service alert to initialize the new tcu until the procedure on mgss is upda
  • 09-021-20-3714 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Some customers may experience the master warning light and/or the "in-vehicle network malfunction" warning message in the instrument cluster on with dtc B119F:01, B119F:13 and/or B119F:2b stored when the vehicle position cannot be displayed
  • 05-002-20-3704 - ENGINE (PWS): Some customers may complain about a surging at low speeds and during acceleration. This surging is in the longitudinal direction, felt about 2 cycles per second, and occurs in the locked up 1st gear. This may be caused by the torque fluctua
  • 01-004-20-3684a - ELECTRICAL SYSTEM:SOFTWARE: Some customers may experience the master warning light turning on and a lack of power with dtc P2BF6:00 (exhaust shutter valve position sensor circuit low input (1dc)) stored in memory. The pcm software has been modified to avoid the unnece
  • CSP04 - EQUIPMENT: Customer service program (csp)04 - connected services deactivated - 2020 cx-30 and mazda3.
  • SA-007-20g - ELECTRICAL SYSTEM: Mazda connected services - frequently asked questions (faq). General questions, setup and getting started, registration / enrollment, wi-fi general information, wi-fi how-to, wi-fi trial period, interacting with the app, service issues, tro
  • SA-007-20f - ELECTRICAL SYSTEM: Mazda connected services - frequently asked questions (faq). General questions, setup and getting started, registration / enrollment, wi-fi general information, wi-fi how-to, wi-fi trial period, interacting with the app, service issues, tro
  • SA-052-20 - POWER TRAIN: When performing any service or repair on a customer's 2020 mazda3 or cx-30, use mdars to switch to restricted transmitting mode. Restricted transmitting mode: restricts mymazda app remote functions. Prevents error messages being sent to the
  • SA-050-20 - FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR: Some vehicles may experience m-mds (mdars) showing the front radar dynamic aiming is incomplete although the procedure is completed. This is caused by faulty front radar software logic and a mass production change is planned. If the screen
  • SA-031-20d - EQUIPMENT:ELECTRICAL: Some customers may complain about any of the following: vehicle center display does not provide the one time pass code during the mymazda app connected vehicle enrollment. Remote function(s) inoperative. Engine start / stop, door lock / unl
  • SA-012-20d - EQUIPMENT: 2019-2020 mazda3 service cautions for new and revised features: connected vehicle, connected vehicle maintenance mode, mazda connected vehicle viewer (mcvv).
  • SA-010-20b - EQUIPMENT: When the telematics control unit (tcu) replacement is necessary due to a failure, use mdars to initialize the new tcu after replacement. Use the information in this service alert to initialize the new tcu until the procedure on mgss is upda
  • SA-004-20a - EQUIPMENT: In order to ensure key code security, mnao has restricted key code access for the new auxiliary key. This service alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliar
  • SA-048-20 - EQUIPMENT: Some customers may expierience an engine no start condition where the engine will only start by holding the key transmitter over the start/stop button and dtc B13D3:97 (remote transmitter registration work not completed) is stored. This may
  • SA-046-20 - LANE DEPARTURE: Fsc dynamic aiming (mid-drive aiming) may not complete if the vehicle is driven on a road as described below: ï¿· the road lane markings are covered by snow and are not visible. ï¿· there are no road lane markings on the road surface.
  • SA-044-20 - WHEELS: Some vehicles may display incorrect tire pressures in mazda connect. This may be caused by an incorrect calendar entry (month/day/year) after a battery disconnect or infotainment system software update.
  • SA-043-20 - FORWARD COLLISION AVOIDANCE: Some vehicles may exhibit dtc U2120:00 and/or U2500:82 stored in memory and the i-activsense warning light (amber) on when turning on the ignition after any electronic control unit (ecu) is reprogramed or configured using mdars. Note: ecu s
  • SA-040-20a - EQUIPMENT: Key transmitter power saving function: when the key transmitter power saving function is turned on, transmitter battery power consumption is restricted, thereby extending the transmitter battery life. Important: ï¿· the engine will not s
  • SA-029-20a - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may experience a "in-vehicle network malfunction" warning message in the instrument cluster with one or more of the following dtc's stored: ï¿· B119F:01 tcu - tel antenna no. 1 malfunction ï¿· B1252:87 tcu - communicat
  • SA-027-20a - EQUIPMENT ADAPTIVE/MOBILITY: Mazda connect software version 11002. Note: ⿿mazda3 owners may notice an icon in their infotainment⿿s display that indicates mazda connected services. This new feature is a global technology and designed with the latest version of mazd
  • SA-010-20a - EQUIPMENT ADAPTIVE/MOBILITY: When the telematics control unit (tcu) replacement is necessary due to a failure, use mdars to initialize the new tcu after replacement. Use the information in this service alert to initialize the new tcu until the procedure on mgss is upda
  • 16-001-20-3683a - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 7000c0a-na01_11002 or later). Mazda connect software version 11002 note: â¿¿mazda3 owners may notice an icon in their
  • 09-018-20-3690 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may notice white lines appearing across the instrument cluster (as shown below). The white lines may be caused during the production process where poor contact occurs at the internal lcd terminals.
  • 09-017-20-3701 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may experience that the door locks may not operate using the touch sensor on the outer door handle while parked in a parking space surrounded by concrete walls, but will operate when using the remote transmitter. This concern
  • 09-016-20-3693 - LATCHES/LOCKS/LINKAGES: Some customers may find that they cannot lock their vehicle when using the touch sensor (shown below) on the front door handle, however, they can unlock the vehicle. This concern may occur after the vehicle has been recently washed and wate
  • 09-014-20-3700 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may experience ÿ¿ultrasonic sensor malfunctionÿ¿ÿ warning message displayed in the instrument cluster when driving or at a stop. The warning message continues until the ignition is turned off. Upon inspection, one or m
  • 07-002-20-3692a - EQUIPMENT: Some customers may notice that the temperature setting of the automatic climate control may not change when the temperature dial is operated very slowly. Due to improper control logic of the automatic climate control unit (ip-esu), turning
  • 07-002-20-3692 - EQUIPMENT: Some customers may notice that the temperature setting of the automatic climate control may not change when the temperature dial is operated very slowly. Due to improper control logic of the automatic climate control unit (ip-esu), turning
  • 01-006-20-3695 - ENGINE AND ENGINE COOLING: Some vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash adjuster (hla), which may not work properly due to air bubble
  • SA-042-20 - BACK OVER PREVENTION: Some customer may experience all of the following when turning the ignition on under hot weather conditions such as parking under the hot sun for some period of time: ï¿· i-activsense warning light on (1) ï¿· smart brake support (sbs)
  • SA-040-20 - EQUIPMENT ADAPTIVE/MOBILITY: Key transmitter power saving function: when the key transmitter power saving function is turned on, transmitter battery power consumption is restricted, thereby extending the transmitter battery life. Important: ï¿· the engine will not s
  • SA-037-20 - FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA: Some vehicles may have one of the following dtcs stored in memory: ï¿· C1001:92 - forward sensing camera (fsc) poor field of view ï¿· B14F0:92 - general temporary failure in forward sensing camera (fsc) dtc C1001:92 or B14F0:92 set as
  • SA-036-20 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : The ownerâ¿¿s manual contains procedures and precautions for the maintenance and cleaning of plastic parts, like the brand emblem. However, it is still important to remind customers about these precautions. Customers should never use ina
  • SA-003-20c - EQUIPMENT ADAPTIVE/MOBILITY: When the body control module (bcm) has been replaced or reprogrammed and the software is updated to the file names shown below, dtc U2050:55-bcm (activation of remote control not implemented) may be stored in memory without any warning indi
  • 00-001-20-3689 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manu
  • 09-010-20-3656 - EQUIPMENT: Some customers may notice a rattle noise from the instrument panel while driving that is localized at the active driving display. The noise is generated by a deformed active driving display interfering with the instrument panel. Excessive h
  • 02-004-20-3685 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • 01-004-20-3684 - ELECTRICAL SYSTEM: Some customers may experience the master warning light turning on and a lack of power with dtc P2BF6:00 (exhaust shutter valve position sensor circuit low input (1dc)) stored in memory. The pcm software has been modified to avoid the unnece
  • SA-012-20c - ELECTRICAL SYSTEM: 2019-2020 mazda3 service cautions for new and revised features. The 2019-2020 mazda3 has new and revised features that are different from previous models, and may be difficult to understand. This service alert provides valuable information
  • SA-003-20b - ELECTRICAL SYSTEM: When the body control module (bcm) has been replaced or reprogrammed and the software is updated to the file names shown below, dtc U2050:55-bcm (activation of remote control not implemented) may be stored in memory without any warning indi
  • SA-034-20 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Dtc P0942:49 troubleshooting: P0942:49 is missing from the workshop manual on mgss. Follow the repair procedure below to repair the vehicle until the information is added to the workshop manual.
  • SA-033-20 - EQUIPMENT: Some customers may complain about siriusxm travel link, traffic plus showing expired even though the customer purchased a paid subscription. Siriusxm audio packages do not include siriusxm travel link, traffic plus. To get traffic plus, th
  • SA-032-20 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Siriusxm traffic plus and travel link are displayed with mazda in-vehicle factory navigation systems. Both of these services provide information in the u.S. & canada. Note: siriusxm traffic plus and travel link subscription is free of charg
  • SA-030-20 - POWER TRAIN: Service part automatic transaxles (atx) manufactured on or after july, 2018 are shipped with a blank tcm that requires configuration. Note: the following caution is included with every atx that requires configuration.
  • SA-029-20 - ELECTRICAL SYSTEM: Some customers may experience a "in-vehicle network malfunction" warning message in the instrument cluster with one or more of the following dtc's stored: B119F:01 tcu - tel antenna no. 1 malfunction B1252:87 tcu - communication error with
  • SA-028-20 - STRUCTURE: Refer to the repair procedure when installing the trunk weatherstrip for guidance, otherwise water may enter the trunk during heavy rain or when going through a car wash if it is not installed properly.
  • SA-027-20 - EQUIPMENT: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure. Repair procedure note: before proceeding: ï¿· document the vehicle current cmu software version. ï¿· confirm that the con
  • SA-021-20 - EQUIPMENT: The mexico built mazda3 trunk has been disabled (interior and exterior switches do not work) during shipment from mexico to help prevent theft of the key/fob and other accessories as center caps, sd cards etc.Hidden in the trunk. This servi
  • SA-012-20b - EQUIPMENT ADAPTIVE/MOBILITY: 2019-2020 mazda3 service cautions for new and revised features. The 2019-2020 mazda3 has new and revised features that are different from previous models, and may be difficult to understand. This service alert provides valuable information
  • SA-016-20 - SEATS: Some customers may complain that their seat warmers or seat ventilation do not turn on when the engine is restarted after being left on when turning off the engine. The logic has changed from previous mazdas where the seat warmers and seat
  • SA-019-20 - SERVICE BRAKES, HYDRAULIC: Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • SA-018-20 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain about any of the following:warning light, warning message, headlight(s) inoperative, cannot shift out of park, many dtc's stored, module communication errors .This may be caused by a damaged headlight assembly an
  • SA-017-20 - EQUIPMENT ADAPTIVE/MOBILITY: Body control module (bcm), vehicle control module (vcm) or instrument cluster (ic) mdars software update failure
  • SA-014-20 - EQUIPMENT ADAPTIVE/MOBILITY: On some vehicles, the commander switch might be inoperative. This could be caused by fuse f13 (15a) being removed instead of f15 (15a) at the factory in the lower panel compartment on the left side of the steering wheel.
  • SA-012-20a - EQUIPMENT ADAPTIVE/MOBILITY: 2019-2020 mazda3 service cautions for new and revised features. The 2019-2020 mazda3 has new and revised features that are different from previous models, and may be difficult to understand. This service alert provides valuable information
  • SA-012-20 - EQUIPMENT ADAPTIVE/MOBILITY: 2019-2020 mazda3 service cautions for new and revised features. The 2019-2020 mazda3 has new and revised features that are different from previous models, and may be difficult to understand. This service alert provides valuable information
  • SA-010-20 - EQUIPMENT ADAPTIVE/MOBILITY: Telematics communication unit (tcu) initialization procedure: when the telematics control unit (tcu) replacement is necessary due to a failure, use mdars to initialize the new tcu after replacement. Use the information in this service alert
  • SA-004-20 - EQUIPMENT: Auxiliary key cutting temporary procedure: currently, mazda does not have a way to cut the auxiliary keys for the new style remote transmitter as they use a different key code than the previous transmitter key. Follow the repair procedure i
  • SA-002-20 - EQUIPMENT ADAPTIVE/MOBILITY: Wireless charging pad installation instructions correction: section 6 of the wireless charging pad instructions call for the use of an "ultrasonic cutter" to cut a rectangular hole for the harness to pass through and to serve as an access p
  • SA-001-20 - EQUIPMENT ADAPTIVE/MOBILITY: When performing recall 4219l, make sure to connect a battery charger as stated in the recall. If there are any issues, contact hotline for assistance.
  • DRW26 - EQUIPMENT: Dealer rework (drw) 26 - mazda connect concern 2020 mazda3 - mdrt tool return. On october 1, 2019, mazda technical services sent out an email announcing the launch of drw26. As advised in our original dealer communication the tool (pic
  • 09-008-20-3675 - EQUIPMENT: Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has
  • 09-007-20-3674 - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec
  • 09-006-20-3673 - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the mazda pocket paint guide are available for order on mazda e-
  • 07-001-20-3660 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Some customers may experience one side (driver side or passenger side) blowing warmer air out of the vents with the same or very close temperature settings for both sides when using the a/c and no dtcs related to the air conditioner system
  • 02-003-20-3677 - STEERING: Some customers may complain that the steering wheel is off center more than 3ÿ° even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure.
  • 09-003-20-3671 - EQUIPMENT: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealerâ¿¿s responsibility
  • 15-001-20-3652 - EQUIPMENT: Some customers may complain about a shift shock and/or an engine rpm increase when setting the mazda radar cruise control (mrcc) system with no dtcs being stored. Note: this concern only occurs on vehicles equipped with a pcm manufactured b
  • 02-002-20-3651 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • SA-027-19 - EQUIPMENT ADAPTIVE/MOBILITY: Accessory instructions can be found in the accessory ecatalog. Https://ecatalog.Trademotion.Com/. Audio/electrical, exterior, interior: - mazda mobile start (mms) - remote engine start - wireless charging pad - mirror - navigation - rear pa
  • MT-002-19 - EQUIPMENT: If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine
  • 07-002-19-3616a - EQUIPMENT ADAPTIVE/MOBILITY: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is
  • 01-022-19-3657 - EQUIPMENT ADAPTIVE/MOBILITY: There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This service bulletin is to inform you about the water pump sealing mechanism and the criteria i
  • 01-021-19-3649 - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM): Some customers may experience the check engine light on with dtc P0012:00 (electric variable valve timing control system: over-retarded) stored in pcm memory. Note: this concern occurs only on the vehicles with pcms manufactured by mitsubis
  • 09-036-19-3623a - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain about an instrument cluster warning message "auto light system malfunction. Turn on/off lights manually". Dtc B10AD:09 (humidity sensor/solar radiation sensor/auto light sensor/rain sensor malfunction) may also b
  • SA-058-19 - UNKNOWN OR OTHER: Warranty guidelines for returned transmission cores. Be advised that the mazda remanufactured transmission center (mrtc) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the o
  • SA-053-19 - POWER TRAIN: Guide lines and photos to determine if fluid/oil seepage or leak is severe enough to require warranty repair or to clean and monitor. Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle
  • SA-042-19a - EQUIPMENT ADAPTIVE/MOBILITY: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure.
  • 02-007-19-3645 - WHEELS: Some vehicles may exhibit corrosion of the wheel nuts. This is caused by torsional stress concentrating on the tip of the wheel nut because of the thin and long shape of the nut, which damages the coating and causes the corrosion. To correc
  • 01-020-19-3641 - ENGINE AND ENGINE COOLING: Some vehicles may exhibit an excessive body vibration when idling or driving after being left in extremely cold weather (-20f or below) for a long time. This is caused by the no.1 engine mount (1) rubber hardening due to material character
  • SA-050-19 - FORWARD COLLISION AVOIDANCE: Fsc dynamic aiming (mid-drive aiming) may not complete if the vehicle is driven on a road as described below: ï¿· the road lane markings are covered by snow and are not visible. ï¿· there are no road lane markings on the road surface.
  • MT-004-19 - EQUIPMENT: Some customers may complain about: ï¿· intermittent engine no start ï¿· instrument cluster red security indicator light on ï¿· engine start/start button amber indicator light flashing ï¿· battery discharge ï¿· electrical rela
  • DRW27 - EQUIPMENT: On certain subject vehicles, it is possible that the chrome plated window moldings may be dirty or have rust spots. The subject vehicles were parked outside when typhoon no.17 passed through hiroshima and hofu, japan, and might have been e
  • SA-046-19 - EQUIPMENT: On the 2019 mazda3 (bp) and and all 2020 mazda vehicles (except cx-3), the cr2032 button cell battery is required for the new type remote transmitter. If it is mistakenly replaced with the conventional cr2025 used in the previous type remot
  • SA-019-19 - FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR: Some vehicles may experience m-mds (mdars) showing the front radar dynamic aiming is incomplete, although the procedure is completed. This is caused by faulty front radar software logic and a mass production change is planned. If the screen
  • SA-045-19 - EQUIPMENT: Currently, mazda does not have a way to cut the auxiliary keys for the new style remote transmitter as they use a different key code than the previous transmitter key. Follow the repair procedure if one or both auxiliary keys are lost:
  • DRW26 - EQUIPMENT ADAPTIVE/MOBILITY: Outline of concern: on certain subject vehicles, it is possible the following concerns may happen when the connectivity service is available. 1. The hands-free capability does not work properly due to a communication error between cmu (conn
  • SA-044-19 - ELECTRICAL SYSTEM: The "forced ignition on procedure" was made available to dealers through this service alert.
  • SA-043-19 - EQUIPMENT: On 7th generation vehicle (2019-2020 mazda3 (bp) and 2020 cx-30 (dm)), when the door is opened/closed with the ignition switch off, the battery current is approximately 7a, which is three times larger than previous generation models (2.5a o
  • 09-036-19-3623 - EXTERIOR LIGHTING: Some customers may complain about an instrument cluster warning message "auto light system malfunction. Turn on/off lights manually". Dtc B10AD:09 (humidity sensor/solar radiation sensor/auto light sensor/rain sensor malfunction) may also b
  • SA-042-19 - EQUIPMENT ADAPTIVE/MOBILITY: Customers having mazda connect concerns should have their vehicle repaired using the following repair procedure. Note: before proceeding: confirm that the connectivity master unit (cmu) is updated to the latest software version. Go to mgss
  • MT-002-19 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE: If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine
  • SA-010-19j - LANE DEPARTURE: BLIND SPOT DETECTION: 2019-2020 mazda3 service cautions for new and revised features. The 2019-2020 mazda3 has new and revised features that are different from previous models, and may be difficult to understand. This service alert provides valuable information
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210608

The front radar sensor failed and doesn’t work anymore rendering the fcw and acc useless. There is a tsb out about water damage getting into the sensor. There are 2 warning lights on. They first appeared when i turned on my car one day.

NoNoN NoneNone20210530

I was driving 35mph on a side street in “sport” mode. Car system beeped, car auto stopped, red circle with explanation mark and the word break appeared on my center console. My drive shift popped out of drive. No object was in front of my car, nothing ran out in front of it. Fortunately, there weren’t any other cars behind me or an accident would have followed.

NoNoN NoneNone20210325

This car is only a few months old, with only 1600 miles. While driving at approx 30 or 40 mph the smart brake system (sbs) falsely detects randomly an obstacle while driving, activating the automatic emergency warning light and alarm. The mazda dealer was unable to duplicate or repair the problem although this has been reported numerous times and was part of an earlier recall. I.E.Mazda recall number 4219l

NoNoN NoneNone20210313

I was driving my vehicle straight ahead on a two-way city street with no other vehicles in front or on my sides. I was traveling at a speed of 40 mph. The two-way street is separated by a concrete divider and trolly tracks. A "brake!" alert appeared on the display screen followed by beeps. Suddenly the brakes were engaged bringing the vehicle to a complete stop causing the vehicle behind to come to a screeching halt. In a few seconds i was able to drive off.

NoNoN NoneNone20210312

I was driving my vehicle straight ahead on a two-way city street with no other vehicles in front or on my sides. I was traveling at a speed of 40 mph. The two-way street is separated by a concrete divider and trolly tracks. A "brake!" alert appeared on the display screen followed by beeps. Suddenly the brakes were engaged bringing the vehicle to a complete stop causing the vehicle behind to come to a screeching halt. In a few seconds i was able to drive off.

NoNoN NoneNone20210301

My vehicle is less then a year old and has less than 10000 miles on it. The paint is chipping extremely easily. Within the first month i had 3 chips in the paint all the way down to bare metal on the doors. I bought a paint touch up pen from mazda and filled then in. Now, a few months later i filled in 17, yes 17 more on my hood. I didnt even count the chips in the paint on my bumper. This is absurd, my other vehilce that is 17 years on and has over 150k miels has 2 hood chips!! And it's driven the same amount.

NoNoN NoneNone20210228

My vehicle is less then a year old and has less than 10000 miles on it. The paint is chipping extremely easily. Within the first month i had 3 chips in the paint all the way down to bare metal on the doors. I bought a paint touch up pen from mazda and filled then in. Now, a few months later i filled in 17, yes 17 more on my hood. I didnt even count the chips in the paint on my bumper. This is absurd, my other vehilce that is 17 years on and has over 150k miels has 2 hood chips!! And it's driven the same amount.

NoNoN NoneNone20201125

Water coming into cabin from driver door window. Brought it to mazda service center three times and they cannot figure out where water is coming from. Water pools in the door when it rains and seeps into the cabin.

NoNoN NoneNone20201124

Water coming into cabin from driver door window. Brought it to mazda service center three times and they cannot figure out where water is coming from. Water pools in the door when it rains and seeps into the cabin.

Read and Submit Vehicle Complaints -- 11+ complaints filed
Common OBD-II Error Codes
  • P0126 [8] Insufficient Coolant Temperature for Stable Operation
  • B1030 [4] B1030
  • B1126 [6] B1126
  • B1127 [6] B1127
  • P0524 [5] Engine Oil Pressure Too Low
  • P055F [4] ISO/SAE Reserved
  • P0301 [1] Cylinder 1 Misfire Detected
  • P0302 [1] Cylinder 2 Misfire Detected
  • P0303 [1] Cylinder 3 Misfire Detected
  • P0304 [1] Cylinder 4 Misfire Detected
  • P05A0 [2] P05A0
  • P0171 [1] System too Lean (Bank 1)
  • C1001 [3] C1001
  • U0300 [5] Internal Control Module Software Incompatibility
  • U3000 [2] Control Module
  • C0061 [1] Lateral Acceleration Sensor (Subfault)
  • P3400 [2] Cylinder Deactivation System Bank 1
  • U2050 [5] U2050
  • B2002 [2] B2002
  • B119F [9] B119F
  • B14F0 [2] B14F0
  • P2096 [1] Post Catalyst Fuel Trim System Too Lean Bank 1
  • P2097 [1] Post Catalyst Fuel Trim System Too Rich Bank 1
  • C1A67 [2] C1A67
  • P2BF6 [3] P2BF6
  • B1252 [3] Air Temperature Internal Sensor Circuit Short To Battery
  • B13D3 [1] B13D3
  • U2500 [1] (CAN) Lack of Acknowledgement From Engine Management
  • U2120 [1] U2120
  • P0942 [1] Hydraulic Pressure Unit
  • P0012 [1] "A" Camshaft Position - Timing Over-Retarded (Bank 1)
  • B10AD [2] B10AD
For a complete list of all consumer complaints and OBD II codes, see the Complaints page
Latest VINs Decoded for this Manufacturer
VIN Year Model Manufactured In
JM1BPACL6L11742482020Mazda3HOFU YAMAGUCHI, JAPAN
JM1BPBMM8L11584702020Mazda3HOFU YAMAGUCHI, JAPAN
JM1BPBEM5L11719662020Mazda3HOFU YAMAGUCHI, JAPAN
3MZBPADL7LM1335622020Mazda3GUANAJUATO SALAMANCA, MEXICO
3MZBPACL4LM1337802020Mazda3GUANAJUATO SALAMANCA, MEXICO
3MZBPBCM1LM1400402020Mazda3GUANAJUATO SALAMANCA, MEXICO
JM1BPAB70L11661652020Mazda3HOFU YAMAGUCHI, JAPAN
JM1BPANM4L11620382020Mazda3HOFU YAMAGUCHI, JAPAN
3MZBPACL1LM1315342020Mazda3GUANAJUATO SALAMANCA, MEXICO
JM1BPANM4L11751002020Mazda3HOFU YAMAGUCHI, JAPAN
JM1BPBMM6L11623242020Mazda3HOFU YAMAGUCHI, JAPAN
JM1BPADL8L11645312020Mazda3HOFU YAMAGUCHI, JAPAN
JM1BPAMM4L11488192020Mazda3HOFU YAMAGUCHI, JAPAN
3MZBPACL7LM1167802020Mazda3GUANAJUATO SALAMANCA, MEXICO
3MZBPCDLXLM1170582020Mazda3GUANAJUATO SALAMANCA, MEXICO
JM1BPACL4L11647542020Mazda3HOFU YAMAGUCHI, JAPAN
JM1BPBNM6L11543182020Mazda3HOFU YAMAGUCHI, JAPAN
JM1BPAMM6L11562882020Mazda3HOFU YAMAGUCHI, JAPAN
JM1BPALM9L11605772020Mazda3HOFU YAMAGUCHI, JAPAN
3MZBPABL4LM1330532020Mazda3GUANAJUATO SALAMANCA, MEXICO
3MZBPABL0LM1328712020Mazda3GUANAJUATO SALAMANCA, MEXICO
JM1BPAMM5L11669082020Mazda3HOFU YAMAGUCHI, JAPAN
3MZBPADM5LM1308802020Mazda3GUANAJUATO SALAMANCA, MEXICO
3MZBP1DM5LM1308802020Mazda3GUANAJUATO SALAMANCA, MEXICO

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