2013 Infiniti QX56Infiniti Qx56 2013

Complaint Information: Recalls, Consumer Complaints, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 112880 [USA]: A fuel leak in the presence of an ignition source could cause a vehicle fire.
    Nissan north america, inc. (nissan) is recalling certain model year 2012-2014 nissan juke, 2012-2013 infiniti m56, qx56, and 2014-2015 infiniti q70 (v8 engine vehicles only), and qx80 vehicles. The fuel pressure sensors may not have been sufficiently tightened during production. As a result, the fuel pressure sensor may loosen with vehicle usage and cause a fuel leak.
    nissan will notify owners, and dealers will re-torque the fuel pressure sensors free of charge. The recall began on january 25, 2015. Owners may contact nissan customer service at 1-800-647-7261.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.This is an expansion of recall 12v-069

  • Recall 108891 [USA]: In the event of a crash necessitating deployment of the driver's air bag, the incorrect part may block the flow of propellant to the air bag and the air bag's inflator may rupture. the rupture could cause metal fragments to strike and potentially seriously injure the vehicle occupants.
    Nissan north america, inc. (nissan) is recalling certain model year 2013 infiniti qx56 vehicles manufactured september 1, 2012, to april 26, 2013, and 2014 infiniti qx80 vehicles manufactured june 18, 2013, to february 11, 2014. In the affected vehicles, the driver's frontal air bag inflator may have been manufactured with an incorrect part.
    nissan will notify owners, and dealers will replace the front driver air bag inflator, free of charge. The recall began on december 1, 2014. Owners may contact nissan customer service at 1-800-647-7261.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2014539 [Canada]: Fuel supply
    On certain vehicles, the fuel pressure sensor connected to the engine fuel delivery rail may not have been sufficiently tightened during vehicle assembly. Should the pressure sensor loosen, fuel could leak past a gasket used in the connection between the sensor and the rail. Fuel leakage, in the presence of an ignition source, could result in a fire causing property damage and/or personal injury. Correction: dealers will inspect the pressure sensor and tighten to specification. Note: this is an expansion of recall 2012-074. Vehicles that were repaired under the previous campaign are not affected because that remedy would have corrected the subject condition.

  • Recall 2014476 [Canada]: Airbag
    On certain vehicles, the driver's (frontal) airbag inflator was built with an incorrect part which could cause the inflator to rupture during a deployment. In a crash, this may cause airbag components to separate, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. Correction: dealers will replace the driver's (frontal) airbag.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • ITB12-011Q - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB03-051Q - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024C - EQUIPMENT: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-008D - POWER TRAIN:AXLE HUBS: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-074B - BRAKES (PWS): Abs/vdc can diagnosis information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-007H - VISIBILITY: Removing foreign material from the window glass this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-067C - WHEELS: Wheel bearing collision damage this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB09-039J - VISIBILITY: Windshield cracking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-040 - ELECTRICAL SYSTEM: 3g telematics hardware deactivation service information the applied vehicles that come equipped with a factory installed sos switch, located near the overhead map lamp, also come equipped with a wireless communication device called a
  • ITB13-008C - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024B - AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-006 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Battery quick charge notice service information when charging the vehicle⿿s 12 volt battery with the high amperage quick charge function, the ignition should never be on, or turned on, while charging. Attempting to start the vehicle
  • ITB17-042E - ENGINE AND ENGINE COOLING: Dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-052D - ELECTRICAL SYSTEM: Intelligent key not detected / engine will not start this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044J - FUEL SYSTEM, OTHER: Evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-006C - ELECTRICAL SYSTEM: Can communication ⿿ network diagnostic flow chart this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-029B - ELECTRICAL SYSTEM: Can communication codes ⿿ diagnostic tips and guidelines this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB03-074P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-033C - EXTERIOR LIGHTING: Cleaning front or rear combination lamp assemblies this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB03-051P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-008B - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB11021B - EQUIPMENT: Service information temporary tire flat spotting is common on new dealer in-stock vehicles that have not been occasionally moved. Flat spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most c
  • P6305OL - ENGINE (PWS): Infiniti is conducting a voluntary service campaign on certain 2011-2013 qx56 and 2011-2013 m56 vehicles to replace the ?Timing chain?.
  • ITB09041A - EQUIPMENT ADAPTIVE/MOBILITY: If you confirm a refrigerant leak at a refrigerant pipe/hose joint location, actions 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. Note: do not replace a refrigerant pipe, hose, or other a/c compon
  • ITB09063B - FORWARD COLLISION AVOIDANCE: Service information because of collision damage or other vehicle repair, a replacement "certification label" or "vin plate / label" may be needed. These items may be available from infiniti by request if certain criteria are met.
  • ITB15021A - EQUIPMENT: Service information if the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. Note -
  • ITB03051J - EXTERIOR LIGHTING: Service information occasionally customers may notice water vapor or fog in the headlamps. The information, illustrations, and flow chart in this bulletin are provided to help you in determining if an incident for water/condensation in
  • ITB09039C - VISIBILITY: Service information the purpose of this bulletin is to give infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?S responsibility. Nissan north america (nna) is not responsible f
  • ITB16005 - ELECTRICAL SYSTEM: Service information the intelligent keys used on the various infiniti vehicles may not be interchangeable between models and years. See this bulletin for further detail.
  • ITB13007A - VISIBILITY: Service information windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * most any foreign material on the surface of the windshield c
  • ITB09015G - EQUIPMENT: Service information design and process changes have been made to improve battery voltage at dealer receipt. Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintena
  • ITB11042D - EQUIPMENT: If you confirm the customer states homelink will not operate or has improper operation. Actions 1. To significantly reduce unnecessary repairs, make sure: a. The vehicle is not in "transit mode" (if equipped). - not in transit mode:
  • ITB13039A - BACK OVER PREVENTION: Service information this bulletin has compiled tire pressure monitor system (tpms) and low tire pressure warning system (ltpws) information for: - basic diagnosing of tpms/ltpws systems - radio frequency interference causing a "no da
  • ITB14028A - POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT: Service information the information in this bulletin is provided to help ensure correct diagnosis and repair of fluid leaks. All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure
  • ITB10017D - EQUIPMENT:ELECTRICAL: Service information if the av control unit needs to be replaced on an applied vehicle for any reason, follow the steps in the service procedure to configure the multi av system. Note - the original av control unit must be installed i
  • ITB10037D - AIR BAGS: Service information the applied vehicles are equipped with a new version of intelligent key presets memory. Each intelligent key can be programmed to have its own unique set of presets for certain vehicle systems. Vehicle systems that
  • ITB15025 - BACK OVER PREVENTION: Service information when servicing run flat tires or low profile tires: - special equipment and procedures are required to avoid damage. - specifically, tire pressure monitor transmitters (tpms sensors) can be damaged when imprope
  • ITB15024 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL: Service information after ecm reprogramming, the calibration verification number (cvn) needs to be automatically calculated prior to state emissions testing (also known as inspection maintainence, i/m, or smog testing depending upon loca
  • ITB15020 - WHEELS: Service information the appearance of painted alloy wheels can be damaged if acidic cleaners are used. Do not use chrome wheel cleaner on painted wheels. Many chrome wheel cleaners have acidic ingredients. Make sure to follow all instruct
  • ITB15016 - LANE DEPARTURE: Service information if you confirm there is a need to replace the combination meter front cover (lens) on an applied vehicle for any reason (scratch, blemish, etc.): - do not replace the entire combination meter assemby. The front cov
  • ITB10062E - WHEELS: Service information for vehicles delivered to the dealers with wheel protector covers - do not remove the wheel protector covers during pre-delivery inspection (pdi) - wheel protector covers help prevent cosmetic rotor corrosion. See
  • ITB99043G - EQUIPMENT: Service information note - failure to follow the procedures in this bulletin may result in the denial of a warranty claim. In an effort to protect the paint finish, paint guard film (pgf) is applied on many new infiniti vehicles. Pai
  • ITB00031D - BACK OVER PREVENTION: Service information changes or modifications to the front seat assembly trim materials may affect the proper operation of the front seat-mounted side-impact supplemental air bags and passenger occupant classification sensor and could resul
  • ITB13002A - EQUIPMENT: Service information dtc B2190 (nats antenna amp) can be stored for the following reasons: 1. Something other than an intelligent key is inserted into the key-slot. 2. An intelligent key issue. 3. A wiring issue between the key-slot and th
  • ITB11003E - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Service information two methods are used to update/upgrade navigation map data: 1. The customer goes to www.Infinitinavigation.Com and is mailed update disc(s) or sd card and installs data, or 2. The dealership is mailed update disc
  • ITB12041C - SUSPENSION: Service information if a customer would like to activate a subscription for any of the following services: - siriusxm satellite radio, navtraffic, navweather or travel link or if a radio is replaced for any reason, and a customer has an
  • ITB14056 - ENGINE (PWS): Service information starting with 2010 model year, infiniti vehicles have been gradually incorporating a new type of dtc known as permanent dtc or p-dtc. If a vehicle is equipped with p-dtcs, all emission related dtcs will also set a p-dt
  • ITB14054 - EQUIPMENT: Service information if the auto back door will not operate automatically (operates only in manual mode), first note some conditions that may cause this: * is dtc B2420 set as "current" in the back door control unit? If the auto back d
  • ITB14055 - ELECTRICAL SYSTEM: Service information if a customer describes lack of power or poor acceleration, perform the following checks before attempting any repair: * check for stored dtcs. * check if the driver is resting their left foot on the brake pedal
  • ITB10058A - ENGINE (PWS): If you confrim an oil leak at the right side block ball plug behind the alternator. Action: use a punch to seat the block ball plug in the hole (refer to the service procedure). See this bulletin for further detail.
  • ITB10029A - EQUIPMENT: Service information related to communication codes U1000, U1001, U1002, U1010: - always diagnose the communication codes first. - when a module reports a U1000 code, it is typically operating normally; however, there is a communi
  • ITB14020 - EQUIPMENT: Service information warranty claims coding for repairing wiring harnesses for all infiniti vehicles has changed. This bulletin gives an outline of the retailer technician?S responsibilities in assisting the retailer claims administrator to
  • ITB12051C - EQUIPMENT: Service information the rear seat headphones have a "left" channel and a "right" channel. The channel switch is on the headphone ear pad case. If a person is sitting on the left side (driver side) of the vehicle and their headphones are s
  • ITB08024C - AIR BAGS: Service information information necessary to service the supplemental restraint system (srs) safely is included in the "restraints" section of the electronic service manual (esm) for each vehicle important: turn the ignition switch off,
  • ITB14002 - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): Service information replacement engine control modules (ecms) for many newer infiniti vehicles are now "blank" ecms. Blank ecms come without software and must be programmed (not reprogrammed) before they will function. See this bulletin
  • ITB13052 - ELECTRICAL SYSTEM: Service information intelligent key (i-key) systems on the applied vehicles use two (2) different radio frequencies (rf) that are similar to other wireless devices; 315 mhz and 433 mhz. In the event another wireless device (e.G. Afte
  • ITB13042 - SEATS: If you confirm: both seat heaters of the second row seats do not work. And fuse # 14 is found open (or "blown"). Note: this issue applies to both captain and bench type second row heated seating. Action: 1. Repair the right side sec
  • ITB92069D - EQUIPMENT: Infiniti original equipment or genuine accessory alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve infiniti design and performance standards. These original equipment or ge
  • ITB13006A - ELECTRICAL SYSTEM: Service information this tsb is for troubleshooting of can modules with "diag-on-can" diagnostics. The flow charts below are meant to troubleshoot current can dtcs. The flow charts are intended to diagnose one module at a time; repeat th
  • ITB13028 - VISIBILITY: Service information when the headlamp switch is set to the auto position, and the fog lamp switch is turned on, ... The fog lamps and headlamps are designed to come on, regardless of ambient lighting. If the customer would prefe
  • ITB11066E - FUEL SYSTEM, GASOLINE: Service information part order approval from tech line is no longer required when replacing the audio visual (a/v) control unit on an applied vehicle. Previously, tech line would need to be contacted to confirm (or assist with) diagno
  • ITB00024F - BRAKES (PWS): Service information - this bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - most brake issues fall into th
  • ITB04038A - BRAKES (PWS): If you confirm: a vehicle needs to have the brake rotors resurfaced (front or rear). Action: use the procut pfm series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - the procut p
  • ITB98011F - ELECTRICAL SYSTEM: As part of an enhanced emissions test for inspection & maintenance (i/m), some states may require the system readiness test (srt) status be checked. - the srt is used to indicate whether the engine control module (ecm) has completed sel
  • ITB13016 - LANE DEPARTURE: If you confirm one or more of the following conditions: front passenger air bag status light is on (illuminated) with the front passenger seat empty. Front passenger air bag status light is on (illuminated) with an adult sitting in the
  • ITB13015 - ELECTRICAL SYSTEM: If you confirm: on an applied vehicle with a "can gateway module" that multiple can system dtcs are present. * if the can gateway module is not configured properly, multiple can system dtcs can occur, as well as some components on the
  • ITB13013 - ELECTRICAL SYSTEM: Service information improper adjustment or operation of the ascd brake switch can cause the automatic speed control device (ascd) to "not set" and/or dtc P0605 (ecm) to store. See this bulletin for further detail.
  • ITB13012 - VEHICLE SPEED CONTROL: Service information the "lock / unlock request buttons" that are located on the outside door handles of vehicles with intelligent key can be disabled (or enabled) through either the "comfort & conv." settings of the audio/visual/navigati
  • ITB13008 - BACK OVER PREVENTION: If you confirm: customers concern of a "clicking" noise coming from either left or right front/rear axles during take-off/acceleration. Action: apply molykote m77 grease (p/n 44003-7s000) to the hub bearing surfaces. Note: * do n
  • ITB99001A - SUSPENSION: Service information this bulletin provides information to identify: - a leaking strut or a shock absorber that qualifies for replacement under warranty. - a strut or shock absorber that has slight oil seepage, a condition wh
  • ITB13003 - SUSPENSION: Service information when the fluid of an applied vehicle's transfer assembly is being "topped off" or refilled for any reason, use only genuine nissan transfer fluid (p/n 999mp-tf0870p). Using transfer fluid other than genuine nissan
  • ITB11014B - STRUCTURE: Service information if a cd/dvd player incident is noted, a possible cause may be improper cd/dvd disc care, condition, or usage. This bulletin provides updated cd/dvd player operation instructions to avoid potential incidents/customer con
  • ITB11054A - BACK OVER PREVENTION: If you confirm: any of the following dtcs are stored in the ecm: - P0031 / P0051, P0032 / P0052, P0130 / P0150, P0133 / P0153, P2A00 / P2A03, P1148 / P1168 or any of the following dtcs are stored in the ecm as a result of one of the a
  • ITB11005B - WHEELS: Service information to increase tire/wheel assembly balancing accuracy, proper steps should be followed: - make sure to use the correct size wheel centering collet (do not use a cone). - make sure to use a flange plate and stud set to
  • P2563 - BRAKES (PWS): Infiniti is conducting a retailer service action to reprogram the ecm on certain specific 2012 and 2013 infiniti qx56 vehicles to prevent the fuel pump pressure from becoming higher than design specifications and illuminating the mil light.
  • ITB12071 - VEHICLE SPEED CONTROL: Service information part of the procedure to remove the glass mirror in either door mirror of an applied vehicle has been changed. Until the related electronic service manuals (esm) are amended, use the information in this bulletin.
  • ITB12070 - BACK OVER PREVENTION: Service information the "reverse tilt-down" feature will move the glass on the outside mirrors downward when the gear selector is placed in the reverse (r) position. As the mirror glass moves downward, it may reach the end of its travel. I
  • ITB12068 - ELECTRICAL SYSTEM:INTERIOR LAMPS/BULBS: Service information occasionally, after a rain or a car wash, customers may notice water drops in the overhanging part of the rear combination lamp lens. - this is a normal condition. - the water drops should disappear over ti
  • ITB13-052C - EQUIPMENT: Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles. No other changes were made. Please discard previous versions of this bulletin.
  • ITB17-015B - EQUIPMENT: Navigation system reboots when sxm traffic is enabled this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-041A - EQUIPMENT: Voluntary service campaign infiniti; 2g telematics hardware deactivation this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB19-024A - ELECTRICAL SYSTEM: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-042D - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-005A - ELECTRICAL SYSTEM: Bluetooth, usb, and aux function diagnostic tool this bulletin has been amended. See amendment history on page 3. Please discard previous versions of this bulletin.
  • ITB16-006A - ELECTRICAL SYSTEM: Infiniti; front sonar parking sensor service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-037E - ELECTRICAL SYSTEM: Radio presets / climate control settings / navigation settings change with intelligent key memory this bulletin has been amended. Please see amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-041D - ELECTRICAL SYSTEM: Siriusxm satellite radio / weather / traffic / travel link activation this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB12-011P - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB11-003F - ELECTRICAL SYSTEM: Navigation map data update matrix this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-017E - EQUIPMENT ADAPTIVE/MOBILITY: Av control unit replacement requires this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-007a - EQUIPMENT: Client satisfaction initiative 2g telematics hardware replacement customer satisfaction initiative id # pc451, pc452 and pc454 are no longer active. ￷ repair orders opened after this bulletin⿿s published date are no longer eligibl
  • ITB15-024a - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): 2005-2015 infiniti vehicles; ecm reprogramming service information this bulletin is no longer active. Please discard previous versions of itb15-024.
  • EXPIRATION NOTIF - EQUIPMENT: Expiration notification - 2g telematics hardware replacement campaign summary in 2016, infiniti launched a client satisfaction initiative (csi) that provided cl
  • ITB17-042c - EQUIPMENT ADAPTIVE/MOBILITY: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-019 - ENGINE AND ENGINE COOLING: Vk56 connecting rod cap bolt service information service information a change has been made to the connecting rod cap bolt service part. The new service part (b in figure 1) is visually different, but is a direct replacement for the ori
  • ITB11-066f - EQUIPMENT:ELECTRICAL: Premium navi/audio visual control unit diagnosis and ordering this bulletin is no longer applicable. Discard previous versions of itb11-066.
  • White Paint Dela - STRUCTURE: White paint delamination warranty extension on october 17, 2019, infiniti distributed a retailer announcement notifying retailers of a proposed class action settlement (nelson v. Nissan north america, inc., case no. 3:17-cv-01114 (m.D. T
  • ITB13-008a - SUSPENSION: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024 - SEATS: Dtc B00A0-00 stored if you confirm dtc B00A0-00 (occupant detection sensor unit) is stored and ocs zero point reset cannot be performed and the following screen will display: action 1. Check the occupant classification system (o
  • ITB14-011d - ENGINE AND ENGINE COOLING: Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011n - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-008 - EQUIPMENT: Exterior cleaning information service information when cleaning the exterior of an infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - always refer to the appearance and care section of
  • ITB17-042b - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044g - ENGINE AND ENGINE COOLING: All model year 2012 and newer infiniti vehicles; evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011m - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies only to vehicles equipped with factory navigation system. This bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • Revision 1-IEVAP - ENGINE (PWS): Obd ii evap tube warranty enhancement the update below was sent out to regions and retailers in august of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at th
  • ITB17-026b - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: Infiniti; fuel tank is extremely difficult to fill the update below was sent out to regions and retailers in august of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying c
  • ITB18-037 - EQUIPMENT: Plastic interior trim protective covering removal service information vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors
  • ITB18-034 - POWER TRAIN: Transmission & engine automated data collection and diagnostic reporting service information to support proper diagnosis and to promote fixed-right-first-time ? Infiniti may review consult-iii plus (ciii plus) data relating to vehicle o
  • Infiniti USA Tak - AIR BAGS: Infiniti usa electronic field communication subject: takata completion objectives for q3 infiniti is continuing to ask its retailers to urgently help increase customer participation in the takata recalls to help it achieve 100% custom
  • Infiniti USA Ret - EQUIPMENT: Infiniti usa electronic field communication subject: retailed vehicle open campaign report lists updated the lists for each retailer?S retailed vehicle open campaign report has been updated today in dbs. We made our best effort to rea
  • REVISION 4-PC451 - EQUIPMENT: 2g telematics hardware replacement client satisfaction initiative update october 12, 2018 please discard earlier versions of this bulletin. The announcement from february 17, 2017 has been revised to include: - ~397 retailed vehicles
  • ITB12-011l - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies only to vehicles equipped with factory navigation system. This bulletin has been amended to add a required actions by model and year table on page 2, a check off sheet on page 21 an
  • IPSB18-218 Retai - EQUIPMENT: Dbs enhancement: retailed vehicle open campaign report infiniti announced the availability of a new dbs enhancement tool to the service > campaign screen: retailed vehicle open campaign report on july 9, 2018, which identifies owner cont
  • Revision 1-NEVAP - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL: Obd ii evap tube warranty enhancement update august 17, 2018 please discard earlier versions of this bulletin. The announcement from march 21, 2017 has been revised to include: - clarification that the refueling concern is extremely h
  • Revision 1-IEVAP - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL: Obd ii evap tube warranty enhancement update august 17, 2018 please discard earlier versions of this bulletin the announcement from march 21, 2017 has been revised to include: o clarification that the refueling concern is extremely ha
  • ITB17-026b - FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK: Infiniti; fuel tank is extremely difficult to fill this bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous version
  • ITB17-026a - FUEL SYSTEM, GASOLINE: Infiniti; fuel tank is extremely difficult to fill if customer reports: customer routinely experiences difficulty fueling the vehicle at different fuel stations (filling nozzle shuts off every few seconds while filling at multiple stati
  • ITB13-044f - FUEL SYSTEM, GASOLINE: All model year 2012 and newer infiniti vehicles; evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. The publication date has been revised to include the latest models and model years, and the service procedure
  • ITB01-024e - EQUIPMENT: New paint guard film removal information this bulletin applies only to new, unsold vehicles with paint guard film in dealer stock. This bulletin has been amended. The publication date has been revised to include the latest models and mo
  • ITB17-015a - EQUIPMENT: Navigation system reboots when sxm traffic is enabled this bulletin has been amended: the applied vehicles section has been amended. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB10-058b - ENGINE AND ENGINE COOLING: 2004-2018 qx56 and qx80; engine oil leak at right side block ball plug this bulletin has been amended. The applied vehicles section has been updated. No other changes have been made. Please discard all previous versions of this bulletin.
  • ITB12-011k - ELECTRICAL SYSTEM:SOFTWARE: Telematics service information this bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bu
  • ITB11-005d - ELECTRONIC STABILITY CONTROL: Wheel balancing service information this bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB03-051L - EXTERIOR LIGHTING:HEADLIGHTS: Headlamp fogging this bulletin has been amended. The applied vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • IPSB17-130 - EQUIPMENT: Dbs enhancement: custom vin campaign report infiniti is pleased to announce the availability of a new dbs enhancement to the service > campaign screen: custom vin campaign report. The tool identifies open campaigns on a customized vin li
  • ITB13-052b - ENGINE (PWS): Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles. No other changes were made. Please discard previous versions of this bulletin.
  • P6305 2011-13 QX - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Timing chain voluntary service campaign - final expiration notice ***** campaign ***** infiniti launched this voluntary service campaign on may 6, 2016 on certain 2011-13 infiniti qx56 and infiniti m56 vehicles to offer clients the oppo
  • P6305 2011-13 QX - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Timing chain voluntary service campaign - expiration notice ***** campaign ***** infiniti launched this voluntary service campaign on may 6, 2016 on certain 2011-13 infiniti qx56 and infiniti m56 vehicles to offer clients the opportunit
  • ITB16-015b - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Voluntary service campaign 2011 ? 2013 qx56 and m56; timing chain service campaign id # p6305 is no longer active. -infiniti service campaign bulletin itb16-015 for service campaign p6305 was originally issued on may 5, 2016. -service
  • ITB18-003 - EQUIPMENT:OTHER:LABELS: Reduced vehicle load capacity label (regulatory requirement) this bulletin applies to vehicles equipped with dealer installed or vpc installed accessories. Service information the national highway traffic safety administration (nhtsa
  • ITB12-011j - ELECTRICAL SYSTEM:SOFTWARE: Telematics service information this bulletin has been amended. A correction was made to the service procedure on page 15. No other changes were made. Please discard previous versions of this bulletin.
  • ITB17-009a - VISIBILITY:GLASS, SIDE/REAR: Window glass warranty information this bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of thi
  • ITB12-011i - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies to vehicles that are equipped with factory navigation system. This bulletin has been amended. Changes have been made throughout. You must read the entire bulletin to understand all
  • ITB09-039e - VISIBILITY:WINDSHIELD: Windshield cracking this bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bul
  • ITB00-024g - BRAKES (PWS): Brake noise/judder/pedal feel diagnosis and repair this bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the procut? Brake lathe were added on page 8, and a brake noise diagnostic works
  • P6305 2011-13 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Timing chain voluntary service campaign - expiration notice ***** campaign ***** infiniti launched this voluntary service campaign on may 6, 2016 on certain 2011-13 infiniti qx56 and infiniti m56 vehicles to offer clients the opportunit
  • P6305 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Timing chain voluntary service campaign - expiration notice ***** campaign summary ***** infiniti launched this voluntary service campaign on may 6, 2016 on certain 2011-13 infiniti qx56 and infiniti m56 vehicles to offer clients the op
  • ITB12-011g - EQUIPMENT ADAPTIVE/MOBILITY: Telematics service information this bulletin has been amended. Modifications have been made to include 2017 q50, q60, q70, qx60, and qx80 vehicles. No other changes have been made. Please discard all previous versions of this bulletin.
  • P7331 - ELECTRICAL SYSTEM: Disabling the 2g tcu voluntary service campaign ***** campaign summary ***** infiniti is conducting a voluntary service campaign to disable (turn off) the 2g telematics control unit (?2g tcu?). The subject qx56/qx80, jx35/qx60, m37/m56/
  • ITB17-007 - EQUIPMENT ADAPTIVE/MOBILITY: Client satisfaction initiative 2g telematics hardware replacement this bulletin applies to vehcile equipped with navigation systems only. Service information on february 26, 2016 infiniti announced that it was sending a reminder noti
  • REVISION 1-PC451 - EQUIPMENT ADAPTIVE/MOBILITY: 2g telematics hardware replacement client satisfaction initiative the announcement from september 2, 2016 has been revised to include: - the telematics upgrade for 2014-15 q50 is now available. The procedure and part information has bee
  • ITB13-052a - ENGINE (PWS): Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles and make changes to the body of the bulletin. Please discard previous versions.
  • ITB17-041 - EQUIPMENT ADAPTIVE/MOBILITY: Voluntary service campaign infiniti; 2g telematics hardware deactivation introduction infiniti is conducting a voluntary service campaign (in the u.S. Only) on certain specific 2013-2016 infiniti vehicles equipped with 2g telematics ha
  • ITB09-015h - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: 12 volt battery storage and maintenance for new vehicles in retailer inventory this bulletin has been amended throughout. Please discard all previous versions of this bulletin.
  • ITB17-005 - EQUIPMENT: Bluetooth, usb, and aux function diagnostic tool service information the enhanced multi-media interface tester (emmit) j-51922 is a new special tool that tests the functionality of the following features: bluetooth o pairing/connectin
  • ITB12-011h - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies to vehicles equipped with factory navigation system. This bulletin has been amended. Information for several 2018 models has been added. No other changes have been made. Please disc
  • ITB11-005c - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Wheel balancing service information this bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB17-042a - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE): Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. The applied vehicles and claims information sections have been revised. No other changes have been made. Please discard previous version
  • ITB17-015 - ELECTRICAL SYSTEM:SOFTWARE: Navigation system reboots when sxm traffic is enabled if you confirm the navigation system in an applied vehicle reboots when sxm traffic is enabled. Note: perform the steps in this bulletin only if the above condition occurs while the
  • ITB17-026 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: Infiniti; fuel tank is slow or difficult to fill if you confirm the fuel tank is slow or difficult to fill (filling nozzle shuts off before tank is full). Important: make sure this incident has been duplicated at a gas station by deale
  • ITB17-018 - SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT: Ball joint axial end play procedure service information when working on the front suspension, use the updated service information in this bulletin along with the electronic service manual (esm). The updated information in this bulletin
  • REVISION 3-PC451 - EQUIPMENT:ELECTRICAL: 2g telematics hardware replacement client satisfaction initiative the announcement from january 3, 2017 has been revised to include: - campaign repair bulletin, itb17-007 has been developed and is now available on nnanet, and asist. Pl
  • REVISION 2-PC451 - EQUIPMENT:ELECTRICAL: 2g telematics hardware replacement client satisfaction initiative the announcement from november 3, 2016 has been revised to include: - 283b0-3ja6a is the part number being used for all vehicles, except q50 o this part supersedes the p
  • PC451_PC452_PC45 - EQUIPMENT: "2g telematics hardware replacement client satisfaction initiative on february 26th, 2016 infiniti announced that it was sending a reminder notification to clients affected by at&ts planned discontinuation of the 2g cellular network. In
  • PC451_PC452 2G T - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : "pc451_pc452 2g tcu update - mail notification the purpose of this announcement is to let field personnel know that the first 22k owner mailings have been sent out today. This first mailing was directed towards current infiniti connection
  • ITB12-054B - EQUIPMENT: This bulletin has been amended. The title and if you confirm section have been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB12-011F - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): "telematics service information vehicles equipped with factory navigation system this bulletin has been amended. Modifications have been made to include qx30. No other changes have been made. Please discard all previous versions of th
  • ITB16-015A - EQUIPMENT: "voluntary service campaign 2011 2013 qx56 and m56; timing chain this bulletin has been amended. The claims information section has been revised. No other changes have been made. Please discard previous versions of this bulletin. Introd
  • ITB14-011C - ENGINE (PWS): "remote engine start not working this bulletin has been amended. Changes have been made to items 4 and 13 in the supplemental diagnosis table. No other changes have been made. Please discard previous versions of this bulletin. Service inf
  • REVISION1-P6305 - ENGINE (PWS): "timing chain voluntary service campaign the announcement from may 6, 2016 has been revised to reflect increased flat rate times and includes additional questions & answers in the frequently asked questions (faq) section such as: - an exp
  • P6305 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Warranty claims for this activity are temporarily suspending and will indicate the operation codes for qx56 timing chain repairs are not valid. Infiniti is currently revising the flat rate times for this campaign. Infiniti expects to have t
  • ITB-92-069-D - WHEELS: Infiniti: due to use of aftermarket chroming of alloy wheels, for some vehicles, the standards are no longer are met and are seriously damaged and not guarantee or warranty the modified wheels or performance. Models all. No years listed.
  • ITB-13-039 - TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS: Infiniti: service bulletin concerning low tire pressure warning system information. *js
  • ITB-13-044 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP: Infiniti: the instrument cluster has a warning indicator, that illuminates, of a loose fuel fill cap. Model years 2012 and up. No models listed. *pe
  • ITB13-016 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Infiniti: on the instrument panel the air bag and seat belt warning lights give off an incorrect indication. *kb
  • ITB-13-009 - ENGINE (PWS): Infiniti: whine noise from engine area. If the noise does not increase with engine speed, the timing chain system may not be the cause. *js updated 10/29/2013 *js
  • ITB-13-13 - VEHICLE SPEED CONTROL:CRUISE CONTROL: Infinti: cruise control will not set and dtc P0605 is stored. If a malfunction in the ascd system is detected, the cruise indicator may stay on and the set indicator may flash. *js
  • ITB-13-12 - LATCHES/LOCKS/LINKAGES: Infiniti: lock/unlock request button on outside door handle outside door handle does not respond. Lock/unlock request button located on outside door handles of vehicles can be disabled (or enabled) through either the "comfort & conv" setti

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • B00A0 [4] Occupant Classification System (Subfault)
  • P0456 [8] Evaporative Emissions System Small Leak Detected
  • P0442 [3] Evaporative Emission Control System Leak Detected (small leak)
  • P0455 [3] Evaporative Emission Control System Leak Detected (gross leak)
  • B2190 [1] Window Passenger Rear Remote Up Switch Short to Battery
  • B2420 [1] B2420
  • U1000 [1] CAN bus network code
  • U1001 [1] SCP (J1850) Invalid or Missing Data for Primary Id
  • U1002 [1] SCP (J1850) Invalid or Missing Data for Primary Id
  • U1010 [1] SCP (J1850) Invalid or Missing Data for Engine Air Intake
  • P0605 [2] Internal Control Module Read Only Memory (ROM) Error
  • P0031 [1] HO2S Heater Control Circuit Low (Bank 1 Sensor 1)
  • P0032 [1] HO2S Heater Control Circuit High (Bank 1 Sensor 1)
  • P0051 [1] HO2S Heater Control Circuit Low (Bank 2 Sensor 1)
  • P0052 [1] HO2S Heater Control Circuit High (Bank 2 Sensor 1)
  • P2A03 [1] O2 Sensor Circuit Range/Performance Bank 2 Sensor 1
  • P0130 [1] 02 Sensor Circuit Malfunction (Bank I Sensor 1)
  • P0133 [1] 02 Sensor Circuit Slow Response (Bank 1 Sensor 1)
  • P0150 [1] 02 Sensor Circuit Malfunction (Bank 2 Sensor 1)
  • P0153 [1] 02 Sensor Circuit Slow Response (Bank 2 Sensor 1)
  • P1168 [1] Fuel Select Switch Malfunction
  • P2A00 [1] O2 Sensor Circuit Range/Performance Bank 1 Sensor 1
  • P1148 [1] P1148
  • P0420 [2] Catalyst System Efficiency Below Threshold (Bank 1)
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
CrashNoN NoneNone20210420

There was car that pulled up behind me while i was idle in the driveway and as i pulled out no warning beep..And now the vehicle. Was not cranking for several hours and nothing is wrong with battery and remote is fully charged & have been stranded seval times because if of it...This has to be a recall

CrashNoN NoneNone20210419

There was car that pulled up behind me while i was idle in the driveway and as i pulled out no warning beep..And now the vehicle. Was not cranking for several hours and nothing is wrong with battery and remote is fully charged & have been stranded seval times because if of it...This has to be a recall

NoNoY NoneNone20210125

Tl* the contact owns a 2013 infiniti qx56. The contact stated while driving 55 mph, the vehicle misfired and stalled. The check engine warning light was illuminated and flashing. The vehicle was towed to willis infiniti (2101 nw 100th st, des moines, ia 50325, 855-638-2280) and was diagnosed that the transmission was faulty. The vehicle was not repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 118,000.

NoNoY NoneNone20210124

Tl* the contact owns a 2013 infiniti qx56. The contact stated while driving 55 mph, the vehicle misfired and stalled. The check engine warning light was illuminated and flashing. The vehicle was towed to willis infiniti (2101 nw 100th st, des moines, ia 50325, 855-638-2280) and was diagnosed that the transmission was faulty. The vehicle was not repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 118,000.

NoNoN NoneNone20200820

The brake pedal seems spongy and while braking at slower speeds the seat belt pulls back violently pinning the driver back against the seat. Rear brakes have been replaced and brake system fluid check still no different.

NoNoN NoneNone20200819

The brake pedal seems spongy and while braking at slower speeds the seat belt pulls back violently pinning the driver back against the seat. Rear brakes have been replaced and brake system fluid check still no different.

NoNoN NoneNone20200228

The vehicle was completely dead and would not start when battery was jumped. Battery was replaced once it was discovered that the original battery was completely dead. Once the vehicle started , the engine light was visible on the dash. The vehicle was making a very loud humming sound coming from under the hood. The sound got louder and intensified as the rpms increased.

NoNoN NoneNone20200227

I was driving across a bridge in town going about 40mph. Nothing was over head, driving conditions were good, weather clear and all of sudden out of no where i heard an explosion. Extremely loud, made my ears ring. I immediately thought something blew up or my car had been shot. I started hearing pieces of glass hit my sunroof cover and pulled up to find my glass had exploded and left a huge hole in my sunroof. The glass exploded from the inside out. I immediately took my vehicle to the infiniti dealership where i purchased the car brand new. They agreed that it had exploded from the inside out and said they had seen this before. I was asked to pay $1261 to replace the glass since my car was not under warranty.

NoNoN NoneNone20200227

The vehicle was completely dead and would not start when battery was jumped. Battery was replaced once it was discovered that the original battery was completely dead. Once the vehicle started , the engine light was visible on the dash. The vehicle was making a very loud humming sound coming from under the hood. The sound got louder and intensified as the rpms increased.

NoNoN NoneNone20200226

I was driving across a bridge in town going about 40mph. Nothing was over head, driving conditions were good, weather clear and all of sudden out of no where i heard an explosion. Extremely loud, made my ears ring. I immediately thought something blew up or my car had been shot. I started hearing pieces of glass hit my sunroof cover and pulled up to find my glass had exploded and left a huge hole in my sunroof. The glass exploded from the inside out. I immediately took my vehicle to the infiniti dealership where i purchased the car brand new. They agreed that it had exploded from the inside out and said they had seen this before. I was asked to pay $1261 to replace the glass since my car was not under warranty.

NoNoN NoneNone20200224

Timing chain was loosened and was rubbing against another part make a loud noise while sitting and driving. Thankfully i stopped in to have it checked out. The service department said it was ready to break at anytime. Thankfully nothing happen to me, kids, and husband on the highway. Frightening to think of losing control of a vehicle while driving 65 mph. There was a recall on time chains for the same year, but my vin # was not covered. It should have been covered. I have had it to the dealership several times for normal upkeep. Should there have been a recall, the service dept would have caught it. They agreed this morning as well.

NoNoN NoneNone20200223

Timing chain was loosened and was rubbing against another part make a loud noise while sitting and driving. Thankfully i stopped in to have it checked out. The service department said it was ready to break at anytime. Thankfully nothing happen to me, kids, and husband on the highway. Frightening to think of losing control of a vehicle while driving 65 mph. There was a recall on time chains for the same year, but my vin # was not covered. It should have been covered. I have had it to the dealership several times for normal upkeep. Should there have been a recall, the service dept would have caught it. They agreed this morning as well.

NoNoN NoneNone20191220

Catalyst problem P0420 P0420. Seen same vehicles being recalled.

NoNoN NoneNone20191219

Catalyst problem P0420 P0420. Seen same vehicles being recalled.

NoNoN NoneNone20191021

Loud whistling/whining sound from the motor at start up. Extreme loss of power when starting up a grade or to get up to speed on the interstate causing fear of rear end collision. It appears to be a common issue with this vehicle that results in a timing chain or catalytic converter repair, costing several thousand dollars. It appears infiniti is aware of the problem but won't issue a recall for obvious reasons. This vehicle is now virtually inoperable as it is not safe to be on the road until it is fixed.

NoNoN NoneNone20190921

Driving down highway 421 in wilkesboro, nc on a 45 mph section of the highway, merged over into the turning lane to turn left across two lanes of traffic. Waited for a break in traffic, upon a break in traffic tried to accelerate to cross traffic, as vehicle started to accelerate it stalled in middle of road. Wife and children in car started screaming. Traffic nice enough not to run into us. Had car towed to local automotive repair shop. Found that this is a common problem for the 5.6 litter nissan/ infiniti engine. One of the timing gears for the left bank stopped rotating some how. This side of the engine timing system also powers the fuel pump so that you cannot even limp across the road on half the engine. It just stops right where you are. You have no steering no breaking and no propulsion. This is a dangerous situation and the manufacture should be held responsible for the design and lack of quality of the engine.

NoNoN NoneNone20190920

Driving down highway 421 in wilkesboro, nc on a 45 mph section of the highway, merged over into the turning lane to turn left across two lanes of traffic. Waited for a break in traffic, upon a break in traffic tried to accelerate to cross traffic, as vehicle started to accelerate it stalled in middle of road. Wife and children in car started screaming. Traffic nice enough not to run into us. Had car towed to local automotive repair shop. Found that this is a common problem for the 5.6 litter nissan/ infiniti engine. One of the timing gears for the left bank stopped rotating some how. This side of the engine timing system also powers the fuel pump so that you cannot even limp across the road on half the engine. It just stops right where you are. You have no steering no breaking and no propulsion. This is a dangerous situation and the manufacture should be held responsible for the design and lack of quality of the engine.

NoNoN NoneNone20190630

Tl* the contact owns a 2013 infiniti qx56. The contact heard a squeaking noise when she depressed the accelerator pedal. Also, the vehicle shook when stopping and hesitated when attempting to accelerate to highway speeds. An independent mechanic checked the vehicle, after multiple incident happen the noise got louder and the stalling got worse the contact stated got timing chain repaired but found no failures. The contact was informed to bring the vehicle back in if the failure recurred. The contact stated that the failure recurred. Joe machens nissan (201 nebraska ave, columbia, mo 65203, (573) 503-4550) stated that they did not perform recall repairs at their facility and referred the contact to the manufacturer. The manufacturer stated that there were no recalls and referenced technical service bulletin: 16-015; however, it expi*bfred in february of 2018. The failure mileage was 120,000. *bf *tp

NoNoN NoneNone20190224

Hear abnormal noises from the engine sound like rattle or ticking

NoNoN NoneNone20181031

Timing chain replacement needed after 80000 miles

NoNoN NoneNone20180923

The service engine light came on, and i brought the vehicle to thousand oaks infiniti where i regularly have the vehicle serviced. The diagnosis was a bank 2 catalytic convertor failure. Based on my research, this is a very common problem with the car and it is just a matter of time that the other catalytic convertor will also need to be replaced.

NoNoN NoneNone20180201

Timing belt/chain failure - recalled and repaired by dealership. When picking up my vehicle from the dealer for the above mentioned repair i was notified that i need new catalytic converter's as now the service engine light was coming on. The service engine light was not coming on prior. After an hour or two researching the cat issue online i have found hundreds if not more instances with the same issue for this vehicle. A bad cat can cause numerous issues with vehicle performance to vehicle fires which could cause accidents putting not only passengers but other motorists at risk. And then there's the damage to the environment. If the timing belt warranted a recall for causing misfires...Etc. Why wouldn't the manufacturer include parts of the system effected by the part being recalled? Timing belt causes misfires --> misfires cause cat damage/failure, but cat not included in the recall.

NoNoN NoneNone20170509

Tl* the contact owns a 2013 infiniti qx56. While driving 30 mph, the contact heard a loud noise and the vehicle shook. The following day, the contact noticed that the rear of the vehicle was sagging. The vehicle was taken to an independent mechanic who diagnosed that the suspension air bag on the rear driver's side of the vehicle exploded and needed to be replaced. The contact was advised to take the vehicle back to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 84,000.

CrashNoN 1 InjuredNone20150415

4/14/15 vehicle purchased from carmax. Problem: brakes do not work when pushed all the way to the floor first brake failure (4/15/15) two days after purchase, brakes failed at approx. 6pm under clear weather/good road conditions, while traveling north on vermont ave. In gardena, ca at approx. 10 mph. The qx56 hit a dodge stratus stopped at a red light. The stratus driver was injured and subsequently required medical treatment. The qx56 was returned to carmax for repair, but carmax said they could not recreate the brake failure. The vehicle was towed to infiniti and an engineer was sent out to pull the black (recorder) box. To date, we have not received the report of findings. Infiniti said they checked the brakes and that the vehicle was safe to drive. Second and subsequent brake failures (5/16/15) brakes failed several times while traveling west on the 10 fwy and south on the 605 fwy from west covina to cerritos, ca. In traffic at approx. 40-45 mph under clear weather/good road conditions at 1:15p.M., 1:35 p.M., etc. 4 adults were in the car. Impact was avoided with the car in front by pulling the infiniti onto the freeway shoulder after occurrence, the qx56 was driven directly to infiniti cerritos (11011 e. South street, cerritos, ca 90703). The brake condition is being analyzed. The contact person is [xxx] another qx56 vehicle complaint for the same year, make, model, and identical brake failure problems was reported on carcomplaints.Com at can be found at the following link: www.Carcomplaints.Com/infiniti/qx56/2013/brakes/brake_pedal_goes_all_the_way_to_the_floor.Shtm. Information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(b)(6). *tr

NoNoN NoneNone20141207

On two separate occasions within two days, the brake pedal went completely to the floor. In the first instance, i was already at a complete stop with my foot on the brake pedal when it suddenly collapsed all the way to the floor. In the second instance, as soon as i came to a complete stop, the brake pedal collapsed all the way to the floor. I am now afraid to drive the car, for fear it will occur again when i am not completely stopped, and i will have no braking ability. The infiniti dealer has inspected the car, claims nothing is wrong, and they were unable to replicate the problem. The car has been sitting at the dealer for over a week awaiting an inspection by a representative from infiniti consumer affairs. The problem seems very similar to a problem experienced on earlier model years, when the booster cylinder malfunctioned. Clearly, there is some sort of problem with the brake hydraulics...

CrashNoN NoneNone20140825

Backing up in parking lot slowly (3mph), utilizing all mirrors, glancing over both shoulders when i backed into a vehicle's bumper causing damage to my bumper while none to the other car. The infiniti qx56 is equipped with camera aiding corner sonar and mod (moving object detection). The sonar system utilizes cameras on the vehicle which are displayed on the dashboard display screen as well as audible tones which increase in intermittent frequency up to continuously, the closer the object becomes. The corner sonar is adjustable to higher or lower sensitivity and is set to the highest setting which sounds a tone to inform the driver of obstacles near the bumper - per the owner's manual. The mod system informs the driver of moving objects surrounding the vehicle when driving out of garages, maneuvering into parking lots and in other such instances and is automatically turned on when the selector lever is in the r (reverse) position. However, the owner's manual states that while the sonar is beeping, the mod system does not chime.This is the second time this vehicle's safety features have not performed in reverse with no sonar tones nor mod chimes sounding an alert. I reported this issue directly to the dealership where the vehicle was purchased, after the first failure to alert which resulted in minor damage to this vehicle's bumper by contact with a stationary sign pole in a parking lot. The vehicle was inspected with no malfunctions found and i was advised (per infiniti's disclaimer's) to not just use these tools to prevent accidents, but to use them in conjunction with the rear-view mirror, side-view mirrors, and looking and checking to make sure it is safe to move. These additional safety features were very important to our purchase of this vehicle as i want to feel safe in a vehicle and know that the vehicle's features/options operate as intended and is reliable. *tr

NoNoN NoneNone20130625

Dead battery. Replaced alternator and battery, vehicle is dead every 2-3 days. Many others report the same issue. Infiniti has an "infotainment software update" to fix this problem but have no fix for older vehicles.

NoNoN NoneNone20130624

Dead battery. Replaced alternator and battery, vehicle is dead every 2-3 days. Many others report the same issue. Infiniti has an "infotainment software update" to fix this problem but have no fix for older vehicles.

NoNoN NoneNone20130111

Tl* the contact owns a 2013 infiniti qx56. The contact stated while driving approximately 10 mph, the vehicle lost acceleration power. The contact also stated that the failure occurred intermittently. The vehicle was taken to the dealer for diagnostic testing. The technician was unable to diagnose the failure. The vehicle was not repaired. The approximate failure mileage was 2,000. Mah updated 06/26/2013 *js

© dot.report 2024

Use of this information constitutes acceptance for use in an AS IS condition. There are NO warranties, implied or otherwise, with regard to this information or its use. Any use of this information is at the user's risk. It is the responsibility of user to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content. EACH USER WILL BE SOLELY RESPONSIBLE FOR ANY consequences of his or her direct or indirect use of this web site. ALL WARRANTIES OF ANY KIND ARE EXPRESSLY DISCLAIMED. This site will NOT BE LIABLE FOR ANY DIRECT, INDIRECT or any other kind of loss.