2015 Infiniti Q50 HYBRIDInfiniti Q50 Hybrid 2015

Complaint Information: Recalls, Investigations, Consumer Complaints, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 110883 [USA]: If the vehicle does not steer as the driver anticipates, there is an increased the risk of a crash.
    Nissan north america, inc.'s (nissan) is recalling certain model year 2014-2016 infiniti q50 vehicles manufactured december 26, 2012, to december 11, 2015, and infiniti q50 hybrid vehicles manufactured december 10, 2012, to december 17, 2015. The direct adaptive steering system may experience an error at vehicle start up altering the vehicle's steering responsiveness and turning radius.
    nissan will notify owners, and dealers will reprogram the direct adaptive steering ecu software, free of charge. The recall began on august 12, 2016. Owners may contact nissan customer service at 1-800-647-7261.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 119646 [USA]: If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.
    Nissan north america, inc. (nissan) is recalling certain model year 2016-2017 nissan maxima, 2013-2016 nissan altima, nv200, leaf, sentra, and pathfinder, 2014-2016 nissan nv200 taxi, infiniti qx60, qx60 hybrid, and q50 hybrid, 2014-2017 nissan rogue and infiniti q50, 2015-2016 nissan murano, murano hybrid, and chevrolet city express, 2014-2015 nissan pathfinder hybrid, and 2013 infiniti jx35 vehicles. In these vehicles, the front seat passenger occupant classification system (ocs) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
    nissan will notify their owners. Chevrolet city express owners will be notified by general motors. Dealers will reprogram the air bag control unit (acu) and ocs electronic control unit (ecu) in altima, maxima, murano, rogue, and sentra vehicles, and replace the ocs ecu in leaf, nv200, nv200 taxi, pathfinder, infiniti q50, jx35, and qx60 and chevrolet city express vehicles, free of charge. Interim notices were sent to owners on may 31, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact nissan customer service at 1-800-867-7669, infiniti customer service at 1-888-833-3216 or chevrolet customer service at 1-800-222-1020.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall R/2016/123 [UK]: Steering / directional control may be affected
    Due to incorrect software in the direct adaptive steering control unit the steering wheel may be off centre and driver's may interpret this as the steering pulling to one side. The turning circle may also be increased.
    on affected vehicles reprogramme the direct adaptive steering control unit

  • Recall R/2017/305 [UK]: Automatic transmission malfunction may affect vehicle emissions
    Incorrect software in the engine control module can lead to malfunctions of the automatic transmission that could affect vehicle emissions. There may be no communication of the defect to the driver (mil) and the defect would not be visible to a scanning diagnostic tool during servicing. There is no known concern affecting the safety of the automatic transmission in relation to this campaign but vehicle emissions may not be to the manufacturers specification.
    recall the vehicles that are likely to be affected and reprogram the electronic control module with latest level software.

  • Recall 2016296 [Canada]: Steering
    On certain vehicles, a combination of low battery voltage at engine start up (~7 volts) and the vehicle being parked with the wheels turned could cause an error in the direct adaptive steering ecu. This could cause the steering wheel to be off centered and the vdc warning lamp to illuminate. If operated this way, this could increase the risk of a crash causing injury and/or damage to property. Correction: dealers will update the direct adaptive steering ecu.

  • Recall 2016179 [Canada]: Seats and restraints
    On certain vehicles, a defect in the occupant classification system could allow an adult sitting in the front passenger seat to be classified as a child or an “empty seat”. This would suppress the airbag, which could increase the risk of injury in a crash. Correction: for affected altima, maxima, murano, rogue and sentra vehicles, dealers will reprogram the airbag control unit and the occupant classification system control unit. For affected leaf, nv200, pathfinder, q50 and jx35/qx60 vehicles, dealers will replace the occupant classification system electronic control unit.

  • Recall 2016296 [Canada]: Steering
    On certain vehicles, a combination of low battery voltage at engine start up (~7 volts) and the vehicle being parked with the wheels turned could cause an error in the direct adaptive steering ecu. This could cause the steering wheel to be off centered and the vdc warning lamp to illuminate. If operated this way, this could increase the risk of a crash causing injury and/or damage to property. Correction: dealers will update the direct adaptive steering ecu.

  • Recall 2016179 [Canada]: Seats and restraints
    On certain vehicles, a defect in the occupant classification system could allow an adult sitting in the front passenger seat to be classified as a child or an “empty seat”. This would suppress the airbag, which could increase the risk of injury in a crash. Correction: for affected altima, maxima, murano, rogue and sentra vehicles, dealers will reprogram the airbag control unit and the occupant classification system control unit. For affected leaf, nv200, pathfinder, q50 and jx35/qx60 vehicles, dealers will replace the occupant classification system electronic control unit.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • ITB12-011Q - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB03-051Q - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024C - EQUIPMENT: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013D - FORWARD COLLISION AVOIDANCE: Automatic emergency braking warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-074B - BRAKES (PWS): Abs/vdc can diagnosis information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-007H - VISIBILITY: Removing foreign material from the window glass this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-067C - WHEELS: Wheel bearing collision damage this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB09-039J - VISIBILITY: Windshield cracking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-040 - ELECTRICAL SYSTEM: 3g telematics hardware deactivation service information the applied vehicles that come equipped with a factory installed sos switch, located near the overhead map lamp, also come equipped with a wireless communication device called a
  • ITB19-024B - AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-006 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Battery quick charge notice service information when charging the vehicle⿿s 12 volt battery with the high amperage quick charge function, the ignition should never be on, or turned on, while charging. Attempting to start the vehicle
  • ITB17-042E - ENGINE AND ENGINE COOLING: Dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-052D - ELECTRICAL SYSTEM: Intelligent key not detected / engine will not start this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044J - FUEL SYSTEM, OTHER: Evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-006C - ELECTRICAL SYSTEM: Can communication ⿿ network diagnostic flow chart this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013C - LANE DEPARTURE: BLIND SPOT DETECTION: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-029B - ELECTRICAL SYSTEM: Can communication codes ⿿ diagnostic tips and guidelines this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB03-074P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-033C - EXTERIOR LIGHTING: Cleaning front or rear combination lamp assemblies this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB03-051P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • PC835 - R1606 Ca - SEATS: R1606 occupant classification system (ocs) campaign quality review ***** retailer announcement ***** infiniti is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs f
  • ITB16-012D - ELECTRICAL SYSTEM: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB15-026D - ELECTRICAL SYSTEM: Signal tech-ii intelligent key battery test and signal check this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB11021B - EQUIPMENT: Service information temporary tire flat spotting is common on new dealer in-stock vehicles that have not been occasionally moved. Flat spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most c
  • ITB09041A - EQUIPMENT ADAPTIVE/MOBILITY: If you confirm a refrigerant leak at a refrigerant pipe/hose joint location, actions 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. Note: do not replace a refrigerant pipe, hose, or other a/c compon
  • ITB09063B - FORWARD COLLISION AVOIDANCE: Service information because of collision damage or other vehicle repair, a replacement "certification label" or "vin plate / label" may be needed. These items may be available from infiniti by request if certain criteria are met.
  • ITB15021A - EQUIPMENT: Service information if the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. Note -
  • ITB13026E - ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE: Service information if the display control unit (dcu) needs to be replaced on an applied vehicle for any reason, follow the steps in the service procedure of this bulletin. See this bulletin for further detail.
  • ITB16014 - ENGINE AND ENGINE COOLING: If you confirm the mil is on with P0116 engine coolant temperature (ect sensor) stored, and there are no drivability issues. Action 1. Refer to step 6 in the service procedure to confirm if ecm reprogramming applies. 2. If i
  • ITB15018A - SERVICE BRAKES, HYDRAULIC: If you confirm: "brake judder" during braking, especially when braking at highway speeds. Symptoms of "brake judder": - steering wheel shake - body vibration - brake pedal pulsation important notes: if any symptom above occur
  • PC452 - ELECTRICAL SYSTEM: Beginning february 29th, owners of the affected infiniti vehicles equipped with telematics control units (tcu) will receive a letter notification explaining how their vehicle?S infiniti connection features will be affected by at&t?S planned
  • ITB03051J - EXTERIOR LIGHTING: Service information occasionally customers may notice water vapor or fog in the headlamps. The information, illustrations, and flow chart in this bulletin are provided to help you in determining if an incident for water/condensation in
  • ITB15034B - ELECTRICAL SYSTEM: Introduction infiniti is conducting a voluntary service campaign on certain specific 2014-2015 q50 hybrid cold state vehicles (listed below) to replace the 12 volt battery. This service will be performed at no cost to the customer for part
  • ITB16008 - ELECTRICAL SYSTEM: If you confirm the mil is "on" with dtc P0603 (ecm back up/circuit). Action 1. Confirm that the battery voltage is 11 volts, or more, with the ignition on (engine off, not running). 2. Erase dtc 3. Perform d
  • ITB16006 - FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: SONAR/ULTRASONIC: Service information when diagnosing the front sonar parking sensor for potentially unwanted activation (e.G. Sonar activates with no obstacle ahead), inspect the front license plate, front license plate frame and if equipped, the front l
  • P5323A - ELECTRICAL SYSTEM: 12-volt batteries necessary for replacement under P5323 or P5326 are currently on back order. We expect additional parts to arrive in late april.
  • P5326A - ELECTRICAL SYSTEM: 12-volt batteries necessary for replacement under P5323 or P5326 are currently on back order. We expect additional parts to arrive in late april.
  • PC405A - LATCHES/LOCKS/LINKAGES: Infiniti would like to remind retailers that the ?Q50 client appreciation? Program (pc405) will expire on january 30th, 2016. Vehicles serviced on or after that date will no longer be eligible for the program.
  • ITB09039C - VISIBILITY: Service information the purpose of this bulletin is to give infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?S responsibility. Nissan north america (nna) is not responsible f
  • ITB16009 - ELECTRICAL SYSTEM: Service information the function to detect the last item to trigger the vehicles theft alarm system can now be accessed with consult-iii plus (c-iii plus). This function can be accessed by selecting: * diagnosis (all systems) or di
  • ITB16005 - ELECTRICAL SYSTEM: Service information the intelligent keys used on the various infiniti vehicles may not be interchangeable between models and years. See this bulletin for further detail.
  • ITB16002 - ELECTRICAL SYSTEM: Service information: when the bcm in an applied vehicle is being replaced for any reason, all existing intelligent keys must be re-registered. If new intelligent keys are added to the existing intelligent keys at the same time the bcm is be
  • P5326OL - ELECTRICAL SYSTEM: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 - 2015 q50 hybrid cold state vehicles (listed below) to reprogram the direct adaptive steering (dast) and replace the 12 volt battery.
  • P5323OL - STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 - 2015 q50 hybrid cold state vehicles (listed below) to reprogram the direct adaptive steering (dast) and replace the 12 volt battery.
  • P5323 - ELECTRICAL SYSTEM: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 - 2015 q50 hybrid cold state vehicles (listed below) to reprogram the direct adaptive steering (dast) and replace the 12 volt battery.
  • P5326 - STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 - 2015 q50 hybrid cold state vehicles (listed below) to reprogram the direct adaptive steering (dast) and replace the 12 volt battery.
  • ITB13007A - VISIBILITY: Service information windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * most any foreign material on the surface of the windshield c
  • ITB09015G - EQUIPMENT: Service information design and process changes have been made to improve battery voltage at dealer receipt. Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintena
  • ITB14059A - VEHICLE SPEED CONTROL: If you confirm all "hands free" functions of the intelligent key (i-key) do not work. For example, the doors will not lock or unlock when pressing either front door request switch. Note: - the issue of all i-key "hands free" functio
  • P5325OL - BACK OVER PREVENTION:SOFTWARE: Infiniti is conducting a voluntary service campaign on certain my 2014-15 q50 vehicles equipped with direct adaptive steeringtm (das) system to update the das software to the latest production standards
  • P5325 - BACK OVER PREVENTION:SOFTWARE: Infiniti is conducting a voluntary service campaign on certain my 2014-15 q50 vehicles equipped with direct adaptive steeringtm (das) system to update the das software to the latest production standards
  • PC405 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Beginning october 14th, 2015 infiniti usa will be asking retailers to provide additional client satisfaction activities on specific vehicles identified through service comm as pc405 ?Q50 client appreciation?.
  • ITB11042D - EQUIPMENT: If you confirm the customer states homelink will not operate or has improper operation. Actions 1. To significantly reduce unnecessary repairs, make sure: a. The vehicle is not in "transit mode" (if equipped). - not in transit mode:
  • ITB15027 - ELECTRICAL SYSTEM: Service information if the glove box is removed for any reason (for example, installing an accessory kick plate, replacing an in-cabin microfilter, etc.), verify the trunk release power cancel switch operates normally after installing the
  • ITB13039A - BACK OVER PREVENTION: Service information this bulletin has compiled tire pressure monitor system (tpms) and low tire pressure warning system (ltpws) information for: - basic diagnosing of tpms/ltpws systems - radio frequency interference causing a "no da
  • ITB11011A - EQUIPMENT: Service information for qx60 hybrid vehicles, go to page 4. Q50, q70, and m35 hybrid vehicles the internal combustion (ic) engine in the q50, q70, and m35 hybrid vehicles is started using a high voltage motor that is integrated into t
  • ITB14028A - POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT: Service information the information in this bulletin is provided to help ensure correct diagnosis and repair of fluid leaks. All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure
  • ITB14051A - FORWARD COLLISION AVOIDANCE: If you confirm all of the following: the fcw (forward collision warning) malfunction is on or reported to have been on, and dtc C1A27 (ecd power supply circuit) is stored (past or current), and the brake fluid level is normal. Note: c1a
  • ITB13054D - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): If you confirm: the mil is on with dtc P0101 and/or P010B (maf sen/circuit-b1/b2) and there are no drivability issues. Action: 1. Refer to step 6 in the service procedure to confirm this bulletin applies to the vehicle you are working
  • ITB15001A - BACK OVER PREVENTION: If you confirm the steering wheel makes a faint squeaking/ticking noise when turned left or right. Note: due to the faint nature of this noise it may be necessary to lift front wheels off of the ground so that it can be isolated. Act
  • ITB10037D - AIR BAGS: Service information the applied vehicles are equipped with a new version of intelligent key presets memory. Each intelligent key can be programmed to have its own unique set of presets for certain vehicle systems. Vehicle systems that
  • ITB15025 - BACK OVER PREVENTION: Service information when servicing run flat tires or low profile tires: - special equipment and procedures are required to avoid damage. - specifically, tire pressure monitor transmitters (tpms sensors) can be damaged when imprope
  • ITB15020 - WHEELS: Service information the appearance of painted alloy wheels can be damaged if acidic cleaners are used. Do not use chrome wheel cleaner on painted wheels. Many chrome wheel cleaners have acidic ingredients. Make sure to follow all instruct
  • ITB15016 - LANE DEPARTURE: Service information if you confirm there is a need to replace the combination meter front cover (lens) on an applied vehicle for any reason (scratch, blemish, etc.): - do not replace the entire combination meter assemby. The front cov
  • ITB10062E - WHEELS: Service information for vehicles delivered to the dealers with wheel protector covers - do not remove the wheel protector covers during pre-delivery inspection (pdi) - wheel protector covers help prevent cosmetic rotor corrosion. See
  • ITB99043G - EQUIPMENT: Service information note - failure to follow the procedures in this bulletin may result in the denial of a warranty claim. In an effort to protect the paint finish, paint guard film (pgf) is applied on many new infiniti vehicles. Pai
  • ITB14039B - VISIBILITY: If you confirm a strong sulfur like odor is coming from the moonroof drain hoses after a hot soak (after sitting with doors and windows closed). - odor is most noticeable if the moonroof shade is left closed while the vehicle sits in th
  • ITB15007 - VEHICLE SPEED CONTROL: If you confirm a power window auto-up does not work for one or more power windows. Action replace the left front (driver) door finisher with the new one listed in the parts information. While replacing the door finisher, also replace the
  • ITB15004 - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE: If you confirm: the mil is on after the engine has been idling a while and one or both of the following dtcs are found stored in the ecm: - P0171 (fuel sys-lean-b1) - P0174 (fuel sys-lean-b2) action: 1. Confirm this bulletin appl
  • ITB00031D - BACK OVER PREVENTION: Service information changes or modifications to the front seat assembly trim materials may affect the proper operation of the front seat-mounted side-impact supplemental air bags and passenger occupant classification sensor and could resul
  • ITB13002A - EQUIPMENT: Service information dtc B2190 (nats antenna amp) can be stored for the following reasons: 1. Something other than an intelligent key is inserted into the key-slot. 2. An intelligent key issue. 3. A wiring issue between the key-slot and th
  • ITB11003E - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Service information two methods are used to update/upgrade navigation map data: 1. The customer goes to www.Infinitinavigation.Com and is mailed update disc(s) or sd card and installs data, or 2. The dealership is mailed update disc
  • ITB12041C - SUSPENSION: Service information if a customer would like to activate a subscription for any of the following services: - siriusxm satellite radio, navtraffic, navweather or travel link or if a radio is replaced for any reason, and a customer has an
  • ITB13047A - BACK OVER PREVENTION:DISPLAY FUNCTION: Service information in an applied vehicle, maintenance reminders (when set) are displayed in the following two locations: - meter (information display) - apps screen (maintenance note app) maintenance reminders set in the mete
  • ITB14017A - EQUIPMENT:ELECTRICAL: Service information multi a/v configuration using consult-iii plus (c-iii plus) there are many configurations of the infiniti intouch system. Typically, if the multi a/v is not configured properly on a navi equipped vehicle, you will
  • ITB13057A - COMMUNICATION: VEHICLE TO INFRASTRUCTURE: Service information if one or both intelligent keys cannot be located prior to customer delivery of an applied vehicle, refer to the applicable section of this bulletin for intelligent key registration instructions. - one (1) intelli
  • ITB14057 - ELECTRICAL SYSTEM: Service information after replacement of a can gateway module, the new module must be configured with the correct part number to complete the repair. Use the part number listed in this bulletin for all trim levels of the applied vehicles.
  • ITB14056 - ENGINE (PWS): Service information starting with 2010 model year, infiniti vehicles have been gradually incorporating a new type of dtc known as permanent dtc or p-dtc. If a vehicle is equipped with p-dtcs, all emission related dtcs will also set a p-dt
  • ITB14055 - ELECTRICAL SYSTEM: Service information if a customer describes lack of power or poor acceleration, perform the following checks before attempting any repair: * check for stored dtcs. * check if the driver is resting their left foot on the brake pedal
  • ITB14038 - ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM: Service information when replacing a bcm for any reason and the original bcm?S configuration cannot be accessed with consult-iii plus (c-iii plus), the new bcm must be manually configured. Configuration settings are not "spelled out" i
  • ITB14020 - EQUIPMENT: Service information warranty claims coding for repairing wiring harnesses for all infiniti vehicles has changed. This bulletin gives an outline of the retailer technician?S responsibilities in assisting the retailer claims administrator to
  • ITB13-052C - EQUIPMENT: Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles. No other changes were made. Please discard previous versions of this bulletin.
  • ITB16-008C - ENGINE AND ENGINE COOLING: Mil on with P0603 stored for ecm back up circuit this bulletin has been amended. See amendment history on page 3. Please discard previous versions of this bulletin.
  • ITB17-041A - EQUIPMENT: Voluntary service campaign infiniti; 2g telematics hardware deactivation this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB16-012C - EQUIPMENT: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB14-059B - EQUIPMENT: Intelligent key does not work intermittently this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB13-057B - EQUIPMENT: 2013 jx35, 2014-2015 q50 & qx60; one or both intelligent keys lost prior to customer delivery this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB15-026C - ELECTRICAL SYSTEM: Infiniti; signal tech-ii intelligent key battery test and signal check this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024A - ELECTRICAL SYSTEM: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-042D - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB16-021B - ELECTRICAL SYSTEM: Theft alarm sounds when vehicle is locked, unlocked, or door/trunk opened this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB14-017B - ELECTRICAL SYSTEM: 2014 ⿿ 2015 q50; configuring infiniti intouch system this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-005A - ELECTRICAL SYSTEM: Bluetooth, usb, and aux function diagnostic tool this bulletin has been amended. See amendment history on page 3. Please discard previous versions of this bulletin.
  • ITB16-006A - ELECTRICAL SYSTEM: Infiniti; front sonar parking sensor service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-037E - ELECTRICAL SYSTEM: Radio presets / climate control settings / navigation settings change with intelligent key memory this bulletin has been amended. Please see amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-026L - ELECTRICAL SYSTEM: 2014-2017 infiniti; display control unit replacement this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-041D - ELECTRICAL SYSTEM: Siriusxm satellite radio / weather / traffic / travel link activation this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB12-011P - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB11-003F - ELECTRICAL SYSTEM: Navigation map data update matrix this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013b - FORWARD COLLISION AVOIDANCE: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-005a - ELECTRICAL SYSTEM: Clock, audio, hvac or navigation settings intermittently change on their own this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB16-009a - EQUIPMENT: Infiniti; theft alarm trigger history function this bulletin is no longer active. Please discard previous versions of itb16-009.
  • ITB17-007a - EQUIPMENT: Client satisfaction initiative 2g telematics hardware replacement customer satisfaction initiative id # pc451, pc452 and pc454 are no longer active. ￷ repair orders opened after this bulletin⿿s published date are no longer eligibl
  • ITB15-024a - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): 2005-2015 infiniti vehicles; ecm reprogramming service information this bulletin is no longer active. Please discard previous versions of itb15-024.
  • EXPIRATION NOTIF - EQUIPMENT: Expiration notification - 2g telematics hardware replacement campaign summary in 2016, infiniti launched a client satisfaction initiative (csi) that provided cl
  • ITB19-013a - LANE DEPARTURE: SENSING SYSTEM: CAMERA: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-042c - EQUIPMENT ADAPTIVE/MOBILITY: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-003 - WHEELS: 2014-2020 q50 and 2017-2020 q60; tpms sensor leaking air if you confirm the vehicle has the original equipment wheels and tpms sensors (tire pressure sensors) installed. And the owner states that one or more tires has a continuous air
  • ITB13-026k - EQUIPMENT: 2014-2017 infiniti; display control unit replacement this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-040 - POWER TRAIN: 2014-2015 q50; mil on with dtc P0720 and may have harsh shifting and/or lack of power service information if dtc P0720 output speed sensor is stored, follow the diagnostic procedure in the esm. If the diagnosis leads to output speed se
  • ITB12-011o - EQUIPMENT: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024 - SEATS: Dtc B00A0-00 stored if you confirm dtc B00A0-00 (occupant detection sensor unit) is stored and ocs zero point reset cannot be performed and the following screen will display: action 1. Check the occupant classification system (o
  • ITB13-026J - ELECTRICAL SYSTEM: 2014-2017 infiniti; display control unit replacement this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011n - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013 - LANE DEPARTURE: SENSING SYSTEM: CAMERA: Aeb warning light blinking this bulletin applies only to vehicles equipped with a lane camera. Service information if the aeb warning light is blinking (but not illuminated steadily) or the customer states it is blinking, and there a
  • ITB19-008 - EQUIPMENT: Exterior cleaning information service information when cleaning the exterior of an infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - always refer to the appearance and care section of
  • ITB19-006 - EQUIPMENT: Infiniti; mil on with dtc P219A and/or P219B stored service information if the mil is on and dtc P219A (air fuel ratio imbalance b1) and/or P219B (air fuel ratio imbalance b2) is stored: - do not replace the air fuel ratio (a/f) sensor
  • ITB19-005 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Clock, audio, hvac or navigation settings intermittently change on their own this bulletin applies only to vehicles equipped with infiniti intouch (intelligent key). Service information an intelligent key, for the applied vehicles wi
  • ITB16-012b - EQUIPMENT:ELECTRICAL: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-001 - EQUIPMENT: Chassis control module dtc information service information if one or more of the following chassis control dtcs are stored: - C1BA0-00 - (chassis control brake system) - C1B90-00 - (direct adaptive steering system) - C1B92-00 - (brak
  • ITB17-042b - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044g - ENGINE AND ENGINE COOLING: All model year 2012 and newer infiniti vehicles; evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-026i - EQUIPMENT:ELECTRICAL: 2014-2017 infiniti vehicles; display control unit replacement this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB12-011m - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies only to vehicles equipped with factory navigation system. This bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB18-039 - AIR BAGS: Air bag warning light flashing indicating system diagnostic mode if you confirm the air bag warning light is flashing slowly (repeating 2 seconds on, 2 seconds off). Note: if this should occur, the air bag diagnosis sensor unit is in
  • Revision 1-IEVAP - ENGINE (PWS): Obd ii evap tube warranty enhancement the update below was sent out to regions and retailers in august of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at th
  • ITB17-026b - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: Infiniti; fuel tank is extremely difficult to fill the update below was sent out to regions and retailers in august of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying c
  • ITB18-037 - EQUIPMENT: Plastic interior trim protective covering removal service information vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors
  • ITB18-034 - POWER TRAIN: Transmission & engine automated data collection and diagnostic reporting service information to support proper diagnosis and to promote fixed-right-first-time ? Infiniti may review consult-iii plus (ciii plus) data relating to vehicle o
  • ITB15-026b - ELECTRICAL SYSTEM: Infiniti; signal tech-ii intelligent key battery test and signal check this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • Infiniti USA Tak - AIR BAGS: Infiniti usa electronic field communication subject: takata completion objectives for q3 infiniti is continuing to ask its retailers to urgently help increase customer participation in the takata recalls to help it achieve 100% custom
  • Infiniti USA Ret - EQUIPMENT: Infiniti usa electronic field communication subject: retailed vehicle open campaign report lists updated the lists for each retailer?S retailed vehicle open campaign report has been updated today in dbs. We made our best effort to rea
  • REVISION 4-PC451 - EQUIPMENT: 2g telematics hardware replacement client satisfaction initiative update october 12, 2018 please discard earlier versions of this bulletin. The announcement from february 17, 2017 has been revised to include: - ~397 retailed vehicles
  • ITB12-011l - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies only to vehicles equipped with factory navigation system. This bulletin has been amended to add a required actions by model and year table on page 2, a check off sheet on page 21 an
  • IPSB18-218 Retai - EQUIPMENT: Dbs enhancement: retailed vehicle open campaign report infiniti announced the availability of a new dbs enhancement tool to the service > campaign screen: retailed vehicle open campaign report on july 9, 2018, which identifies owner cont
  • Revision 1-NEVAP - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL: Obd ii evap tube warranty enhancement update august 17, 2018 please discard earlier versions of this bulletin. The announcement from march 21, 2017 has been revised to include: - clarification that the refueling concern is extremely h
  • Revision 1-IEVAP - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL: Obd ii evap tube warranty enhancement update august 17, 2018 please discard earlier versions of this bulletin the announcement from march 21, 2017 has been revised to include: o clarification that the refueling concern is extremely ha
  • ITB17-059a - SEATS: 2015 ? 2016 q50 and q50 hybrid; front seat vibration this bulletin has been amended. Applied vehicles has been updated. More information has been added to if you confirm. No other changes have been made. Discard all previous versions of
  • ITB17-026b - FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK: Infiniti; fuel tank is extremely difficult to fill this bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous version
  • ITB17-026a - FUEL SYSTEM, GASOLINE: Infiniti; fuel tank is extremely difficult to fill if customer reports: customer routinely experiences difficulty fueling the vehicle at different fuel stations (filling nozzle shuts off every few seconds while filling at multiple stati
  • ITB13-044f - FUEL SYSTEM, GASOLINE: All model year 2012 and newer infiniti vehicles; evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. The publication date has been revised to include the latest models and model years, and the service procedure
  • ITB18-022 - ENGINE (PWS): 2014 ? 2017 q50 hybrid; engine stops running in extremely hot ambient temperatures and dtc P3182 stored if you confirm engine stops running in extremely hot ambient temperatures (greater than 110 degrees fahrenheit) and dtc P3182 hv batte
  • ITB01-024e - EQUIPMENT: New paint guard film removal information this bulletin applies only to new, unsold vehicles with paint guard film in dealer stock. This bulletin has been amended. The publication date has been revised to include the latest models and mo
  • ITB18-021 - ELECTRICAL SYSTEM: Dast calibration (mode1) incomplete or C13E9-00/C13EB-00 unable to erase this bulletin applies only to vehicles equipped with direct adaptive steering (dast). Service information this bulletin has information for two services for whi
  • ITB12-011k - ELECTRICAL SYSTEM:SOFTWARE: Telematics service information this bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bu
  • ITB11-005d - ELECTRONIC STABILITY CONTROL: Wheel balancing service information this bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB03-051L - EXTERIOR LIGHTING:HEADLIGHTS: Headlamp fogging this bulletin has been amended. The applied vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • IPSB17-130 - EQUIPMENT: Dbs enhancement: custom vin campaign report infiniti is pleased to announce the availability of a new dbs enhancement to the service > campaign screen: custom vin campaign report. The tool identifies open campaigns on a customized vin li
  • IPSB15-286a - ELECTRICAL SYSTEM:SOFTWARE: Dbs enhancement ? Checking inventory for open campaigns update february 26, 2018 please discard earlier versions of this bulletin the announcement from december 21, 2015 has been revised to include: 1. New functionality for identifyin
  • ITB13-052b - ENGINE (PWS): Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles. No other changes were made. Please discard previous versions of this bulletin.
  • ITB13-026h - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Display control unit replacement this bulletin has been amended. The applied vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB18-003 - EQUIPMENT:OTHER:LABELS: Reduced vehicle load capacity label (regulatory requirement) this bulletin applies to vehicles equipped with dealer installed or vpc installed accessories. Service information the national highway traffic safety administration (nhtsa
  • ITB12-011j - ELECTRICAL SYSTEM:SOFTWARE: Telematics service information this bulletin has been amended. A correction was made to the service procedure on page 15. No other changes were made. Please discard previous versions of this bulletin.
  • ITB17-009a - VISIBILITY:GLASS, SIDE/REAR: Window glass warranty information this bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of thi
  • ITB12-011i - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies to vehicles that are equipped with factory navigation system. This bulletin has been amended. Changes have been made throughout. You must read the entire bulletin to understand all
  • ITB09-039e - VISIBILITY:WINDSHIELD: Windshield cracking this bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bul
  • ITB00-024g - BRAKES (PWS): Brake noise/judder/pedal feel diagnosis and repair this bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the procut? Brake lathe were added on page 8, and a brake noise diagnostic works
  • ITB17-059 - SEATS: 2015 ? 2016 q50 and q50 hybrid; front seat vibration if you confirm there is a rattle or vibration in the front driver or passenger seat when driving. Action replace the front seat rail nuts with the new ones listed in the parts infor
  • ITB13-026g - EQUIPMENT: Display control unit replacement this bulletin has been amended. The applied vehicles section and part 1 of the service procedure have been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB16-040 - VISIBILITY: 2013 jx35 and 2014 ? 2015 qx60; door mirror glass will not return after shifting reverse to drive applies to vehicles equipped with automatic drive positioner if you confirm the door mirror glass (lh and rh) automatic tilt down-up fe
  • ITB16-037a - EQUIPMENT:APPLIANCE:AIR CONDITIONER: 2014-2016 q50; incorrect difference in hvac vent temperatures the information in the previous version of this bulletin is no longer valid. Please discard the previous version of this bulletin.
  • ITB12-011g - EQUIPMENT ADAPTIVE/MOBILITY: Telematics service information this bulletin has been amended. Modifications have been made to include 2017 q50, q60, q70, qx60, and qx80 vehicles. No other changes have been made. Please discard all previous versions of this bulletin.
  • P7331 - ELECTRICAL SYSTEM: Disabling the 2g tcu voluntary service campaign ***** campaign summary ***** infiniti is conducting a voluntary service campaign to disable (turn off) the 2g telematics control unit (?2g tcu?). The subject qx56/qx80, jx35/qx60, m37/m56/
  • ITB17-007 - EQUIPMENT ADAPTIVE/MOBILITY: Client satisfaction initiative 2g telematics hardware replacement this bulletin applies to vehcile equipped with navigation systems only. Service information on february 26, 2016 infiniti announced that it was sending a reminder noti
  • REVISION 1-PC451 - EQUIPMENT ADAPTIVE/MOBILITY: 2g telematics hardware replacement client satisfaction initiative the announcement from september 2, 2016 has been revised to include: - the telematics upgrade for 2014-15 q50 is now available. The procedure and part information has bee
  • ITB16-047 - ENGINE (PWS): Infiniti; diagnosis information for abs dtc C1130 service information when diagnosing for dtc C1130 (engine signal): ecm related dtcs (p-codes) must be diagnosed, repaired, and dtcs erased first. - dtc C1130 is an abs dtc that indicate
  • ITB16-042a - VISIBILITY: 2014-2017 q60 and q50; power windows do not operate correctly service information if power is interrupted to the power window system, it may cause one or more of the following symptoms to occur on one or more power windows: - auto-up d
  • ITB16-037b - ENGINE AND ENGINE COOLING: 2014-2016 q50; air mix door motor lh service information this bulletin has been amended throughout. Discard all previous versions of this bulletin.
  • ITB13-052a - ENGINE (PWS): Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles and make changes to the body of the bulletin. Please discard previous versions.
  • ITB13-026f - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Display control unit replacement this bulletin has been amended. Modifications have been made to include 2017 q50, q50 hybrid, q60, qx30, qx60 and qx60 hybrid vehicles. No other changes have been made. Please discard all previous version
  • ITB17-041 - EQUIPMENT ADAPTIVE/MOBILITY: Voluntary service campaign infiniti; 2g telematics hardware deactivation introduction infiniti is conducting a voluntary service campaign (in the u.S. Only) on certain specific 2013-2016 infiniti vehicles equipped with 2g telematics ha
  • ITB16-021a - STRUCTURE:BODY:TRUNK LID : Theft alarm sounds when vehicle is locked, unlocked, or door/trunk opened this bulletin has been amended. The applied vehicles and parts information sections have been revised. No other changes have been made. Please discard previous ver
  • ITB09-015h - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: 12 volt battery storage and maintenance for new vehicles in retailer inventory this bulletin has been amended throughout. Please discard all previous versions of this bulletin.
  • ITB16-037c - EQUIPMENT:APPLIANCE:AIR CONDITIONER: 2014-2016 q50; incorrect difference in hvac vent temperatures this bulletin has been amended throughout. Discard all previous versions of this bulletin.
  • ITB12-011h - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies to vehicles equipped with factory navigation system. This bulletin has been amended. Information for several 2018 models has been added. No other changes have been made. Please disc
  • ITB11-005c - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Wheel balancing service information this bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB17-042a - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE): Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. The applied vehicles and claims information sections have been revised. No other changes have been made. Please discard previous version
  • ITB17-030b - AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION: 2014-2016 q50; occupant classification system retrofit this bulletin has been amended. Pages 20 and 22 have been revised. No other changes have been made. Please discard all previous versions of this bulletin.
  • ITB17-030a - AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION: 2014-2016 q50; occupant classification system retrofit this bulletin has been amended. The claims information section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB17-030 - ELECTRICAL SYSTEM:SOFTWARE: 2014-2016 q50; occupant classification system retrofit service information the information in this bulletin is provided for customers who have concerns with their vehicle's occupant classification system (ocs) operation after all campai
  • ITB17-015 - ELECTRICAL SYSTEM:SOFTWARE: Navigation system reboots when sxm traffic is enabled if you confirm the navigation system in an applied vehicle reboots when sxm traffic is enabled. Note: perform the steps in this bulletin only if the above condition occurs while the
  • ITB17-026 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: Infiniti; fuel tank is slow or difficult to fill if you confirm the fuel tank is slow or difficult to fill (filling nozzle shuts off before tank is full). Important: make sure this incident has been duplicated at a gas station by deale
  • ITB17-018 - SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT: Ball joint axial end play procedure service information when working on the front suspension, use the updated service information in this bulletin along with the electronic service manual (esm). The updated information in this bulletin
  • REVISION 3-PC451 - EQUIPMENT:ELECTRICAL: 2g telematics hardware replacement client satisfaction initiative the announcement from january 3, 2017 has been revised to include: - campaign repair bulletin, itb17-007 has been developed and is now available on nnanet, and asist. Pl
  • REVISION 2-PC451 - EQUIPMENT:ELECTRICAL: 2g telematics hardware replacement client satisfaction initiative the announcement from november 3, 2016 has been revised to include: - 283b0-3ja6a is the part number being used for all vehicles, except q50 o this part supersedes the p
  • ITB16-037 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: "2014-2016 q50; incorrect difference in hvac vent temperatures if you confirm: the driver side vent is warmer by 10f or more than the passenger side with the hvacs dual temp mode selected and the a/c set on both sides at 60f. - this
  • ITB12-011F - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): "telematics service information vehicles equipped with factory navigation system this bulletin has been amended. Modifications have been made to include qx30. No other changes have been made. Please discard all previous versions of th
  • ITB15-026A - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: "infiniti; signal tech-ii intelligent key battery test and signal check this bulletin has been amended. Changes have been made throughout. Please discard previous versions of this bulletin. If you confirm the intelligent key intermittent
  • ITB09-059D - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: "intelligent key battery voltage check and replacement this bulletin has been superseded by itb15-026. Infiniti; signal tech-ii intelligent key battery test and signal check please discard previous versions of this bulletin."
  • ITB16021 - EQUIPMENT: 2014 - 2015 q50; theft alarm sounds when vehicle is locked, unlocked, or door/trunk opened
  • ITB16012A - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : "this bulletin has been amended in the title and service information section, including step 2a on page 3. Discard all previous versions of this bulletin. 2015 q50 & qx60; intelligent key buttons inoperative but request switches work"
  • ITB16-014 - ELECTRICAL SYSTEM: Summary to be provided on a future date.
  • EL16-014 - ELECTRICAL SYSTEM: Summary to be provided on a future date.
  • EL13-023E - BACK OVER PREVENTION: CAMERA SYSTEM: Summary to be provided on a future date.
  • ITB15-035 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Summary to be provided on a future date.
  • ITB-14-051 - VEHICLE SPEED CONTROL: Infiniti: on some vehicles, the forward collision warning (fcw) malfunction has been or is on and fluid level for brakes is normal and the abs control unit needs programming, per service procedure. Model 2013-14 jx35, qx60, 2014-15 q50.
Known Recall Investigations
  • Pedestrian alert sounds investigation as of 20230127

    Nhtsa received a petition on or about july 18, 2022, requesting that federal motor vehicle safety standard (fmvss) 141 be applied to all electric and hybrid vehicles operating in the united states. The petition can be reviewed at nhtsa.Gov under odi number 11486072.Fmvss 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 kg or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after march 1, 2021.The petitioner asserts that hybrid and electric vehicles to which the standard does not apply should be found to contain a safety defect. In support of the petition, the petitioner includes findings contained in a bill introduced in the house of representatives in 2009, the pedestrian safety enhancement act of 2009, h.R. 734, 111th cong. (2009). A related bill, the pedestrian safety enhancement act of 2010, became law in january 2011 (pub. L. 111-373). The petitioner requests that nhtsa require all electric and hybrid vehicles comply with fmvss 141, regardless of production date.The defect petition has been opened to evaluate the issue and determine whether to grant or deny the petition.The associated product list is not exhaustive and may contain vehicles that are equipped with pedestrian alert sounds.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • B00A0 [4] Occupant Classification System (Subfault)
  • P0456 [8] Evaporative Emissions System Small Leak Detected
  • P0442 [3] Evaporative Emission Control System Leak Detected (small leak)
  • P0455 [3] Evaporative Emission Control System Leak Detected (gross leak)
  • P0116 [1] Engine Coolant Temperature Sensor Circuit 1 Range/Performance Problem
  • P0603 [2] Internal Control Module Keep Alive Memory (KAM) Error
  • P5323 [2] P5323
  • P5326 [2] P5326
  • C1A27 [1] C1A27
  • P0101 [1] Mass or Volume Air Flow "A" Circuit Range/Performance Problem
  • P010B [1] Mass or Volume Air Flow "B" Circuit Range/Performance
  • P0171 [1] System too Lean (Bank 1)
  • P0174 [1] System too Lean (Bank 2)
  • B2190 [1] Window Passenger Rear Remote Up Switch Short to Battery
  • P0720 [3] Output Speed Sensor Circuit Malfunction
  • P219A [1] Bank 1 Air/Fuel Ratio Imbalance
  • P219B [1] Bank 2 Air/Fuel Ratio Imbalance
  • C1B90 [1] C1B90
  • C1B92 [1] C1B92
  • C1BA0 [1] C1BA0
  • P3182 [1] P3182
  • C13E9 [1] C13E9
  • C13EB [1] C13EB
  • C1130 [1] C1130
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210606

I was driving my infiniti q50 and puled up to a light. When it turned green i proceeded when i noticed my check engine light comes. It won't shift past 3rd gear. It seems to be in limp mode but there was a tractor trailer barreling down on me. So i get to 35 mph and ride the side of the road. Once i got home i did a search and apparently there are a lot of issues with this transmission. Most indicated it was the valvebody and that it could cost upward of $2,500.00 plus there is a back order on them. This is my only car and can't have it tied up to long. I have an appointment to have it diagnosed this coming wednesday, 06/09/2021. I can't drive it or i will burn up the transmission. If there is such a large problem i would think this would have a recall on it. My car only has 65, 624 miles on the clock. This needs to be addressed. I am hoping for a miracle when it gets diagnosed but with all the evidence out there about the bad transmission in these cars i am expecting the worse.

NoNoN NoneNone20210525

On 5-25-2021 while merging into traffic on busy i-75. My 2015 infiniti q50 did not change into a higher gear as it should have causing the vehicle to not accelerate and lose power then the check engine light came on a few seconds after failure.This failure of the vehicles drive train placed my wife’s life and my life in extreme danger in which we were not able to accelerate with the flow of traffic and was nearly ran over by several semi tractor trucks. The vehicle is in the repair shop for the transmission valve body failure and replacement. I’ve looked this issue up online where numerous owners of this type vehicle have complained and described this as a common problem with these vehicles.

NoNoN NoneNone20210327

My car pause and jerks then stops. This is the second time this has happened after being fixed. The mechanic said they had a recall on the 2016 models for this but not the 2015 but had to correct many of the 2015 models. The check engine light came on after it stopped. I was on the interstate the last time when it stopped. I am afraid that it might happen again without any warning. This is a life threatening defect that infiniti needs to correct asap.

NoNoN NoneNone20210326

My car pause and jerks then stops. This is the second time this has happened after being fixed. The mechanic said they had a recall on the 2016 models for this but not the 2015 but had to correct many of the 2015 models. The check engine light came on after it stopped. I was on the interstate the last time when it stopped. I am afraid that it might happen again without any warning. This is a life threatening defect that infiniti needs to correct asap.

NoNoN NoneNone20210117

2015 infiniti q50. Consumer stated that while driving the sunroof exploded and shattered. *ld *js

NoNoN NoneNone20210116

2015 infiniti q50. Consumer stated that while driving the sunroof exploded and shattered. *ld *js

NoNoN NoneNone20201203

The air bag light just popped up on my dash board

NoNoN NoneNone20201202

The air bag light just popped up on my dash board

NoNoN NoneNone20200915

Tl* the contact owns a 2015 infiniti q50. The contact stated while driving approximately 70 mph, the vehicle jerked, shifted gears, reduced speed, the odometer flashed, the check engine warning light illuminated, and the heating and air conditioning system went from cold to hot. The contact got off the nearest exit and pulled over and waited a while before continuing to drive home to park the vehicle. The contact stated that a diagnostic code reader retrieved dtc code: P0720 (output speed sensor). The contact contacted infiniti of tampa (4600 n dale mabry hwy, tampa, fl 33614; (813) 694-1579) and was informed that the camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 65,000.

NoNoN NoneNone20200914

Tl* the contact owns a 2015 infiniti q50. The contact stated while driving approximately 70 mph, the vehicle jerked, shifted gears, reduced speed, the odometer flashed, the check engine warning light illuminated, and the heating and air conditioning system went from cold to hot. The contact got off the nearest exit and pulled over and waited a while before continuing to drive home to park the vehicle. The contact stated that a diagnostic code reader retrieved dtc code: P0720 (output speed sensor). The contact contacted infiniti of tampa (4600 n dale mabry hwy, tampa, fl 33614; (813) 694-1579) and was informed that the camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 65,000.

NoNoN NoneNone20200807

Was driving my infiniti q50 on a normal dry day when all of a sudden it down shifted or felt like i was driving a standard model vs automatic... I pull over my engine light comes on.. I turned off all sensors associated with the intellitouch system thinking it was not judging the distance correctly between cars because it will automatically slow your car down... Continued driving and i'm noticing as i try to accelerate my car is not shifting into 3rd gear... So i get to about 35-40 mph and now i can tell it's revving in the same gear..Get home google the issue and it seems the valve body on the 2015 q50 has a thread... Go to youtube this guy has a video about him being told it's the speed sensors... But when he went for repair infiniti informs him the valve body needs replacing. I took my car into an infiniti dealer , spent $180 to have a diagnostic run and was told their is a service bulletin for the speed sensors that they should just replace the valve body. The valve body is $1635 and on a national back order as of august 2020 when i'm experiencing this issue.. Called infiniti consumer affairs and i'm told well unless you pay for the part we can't do anything to get it expedited... It's been 45 days... So i have to tie up $1700 and don't know when this part may be available.. Can't drive car because i'll burn my transmission up... The valve body in 2015 q50's need to be recalled...I could have been on the freeway or driving to or from louisiana from houston.. Luckily i was within 15 miles of my home.. Called the other 2 infiniti dealers in houston none of them have it in stock and have at least 1 q50 waiting for repair.. Called the dealer in austin also no stock with 2 valve bodies on reserve... I have 106000 miles on my q50 and it's no longer under warranty.. This issue has been reported at fewer miles like 30k-50k so has nothing to do with the age of the car.

NoNoN NoneNone20200806

Was driving my infiniti q50 on a normal dry day when all of a sudden it down shifted or felt like i was driving a standard model vs automatic... I pull over my engine light comes on.. I turned off all sensors associated with the intellitouch system thinking it was not judging the distance correctly between cars because it will automatically slow your car down... Continued driving and i'm noticing as i try to accelerate my car is not shifting into 3rd gear... So i get to about 35-40 mph and now i can tell it's revving in the same gear..Get home google the issue and it seems the valve body on the 2015 q50 has a thread... Go to youtube this guy has a video about him being told it's the speed sensors... But when he went for repair infiniti informs him the valve body needs replacing. I took my car into an infiniti dealer , spent $180 to have a diagnostic run and was told their is a service bulletin for the speed sensors that they should just replace the valve body. The valve body is $1635 and on a national back order as of august 2020 when i'm experiencing this issue.. Called infiniti consumer affairs and i'm told well unless you pay for the part we can't do anything to get it expedited... It's been 45 days... So i have to tie up $1700 and don't know when this part may be available.. Can't drive car because i'll burn my transmission up... The valve body in 2015 q50's need to be recalled...I could have been on the freeway or driving to or from louisiana from houston.. Luckily i was within 15 miles of my home.. Called the other 2 infiniti dealers in houston none of them have it in stock and have at least 1 q50 waiting for repair.. Called the dealer in austin also no stock with 2 valve bodies on reserve... I have 106000 miles on my q50 and it's no longer under warranty.. This issue has been reported at fewer miles like 30k-50k so has nothing to do with the age of the car.

CrashNoN NoneNone20200725

Place the car in reverse to back out of a parking space. When i got to my stopping point i applied my brakes to stop to shift gears to go forward. Upon pressing the brakes the vehicle would not stop and continue to roll backwards i pressed harder to stop the vehicle it did not stop it rolled over a curb and backed into another car before it stopped. Once i turned off the car and re-started the car again the brakes worked properly. Damage occurred to both vehicles.

CrashNoN NoneNone20200724

Place the car in reverse to back out of a parking space. When i got to my stopping point i applied my brakes to stop to shift gears to go forward. Upon pressing the brakes the vehicle would not stop and continue to roll backwards i pressed harder to stop the vehicle it did not stop it rolled over a curb and backed into another car before it stopped. Once i turned off the car and re-started the car again the brakes worked properly. Damage occurred to both vehicles.

CrashNoY 1 InjuredNone20200716

When i bought my 2014 infiniti q50 i put it on the road and then i started receiving recalls. I also had several lights on. I brought it back to dealership they did something like clearing the lights without even looking at it. 45 days after i bought this vehicle i was in a serious motor vehicle accident. I almost died and i lost my spleen. One of the airbags didn't deploy which was the reasoning for losing my spleen. I believe my steering locked up and ended up hitting guardrail. Total loss. I lost 4,000 because of this accident never mind i all most lost my life!!! This accident happened on the highway.

CrashNoY 1 InjuredNone20200715

When i bought my 2014 infiniti q50 i put it on the road and then i started receiving recalls. I also had several lights on. I brought it back to dealership they did something like clearing the lights without even looking at it. 45 days after i bought this vehicle i was in a serious motor vehicle accident. I almost died and i lost my spleen. One of the airbags didn't deploy which was the reasoning for losing my spleen. I believe my steering locked up and ended up hitting guardrail. Total loss. I lost 4,000 because of this accident never mind i all most lost my life!!! This accident happened on the highway.

NoNoN NoneNone20200424

While vehicle is in motion there's a squeaking noise coming from under the driver's seat towards the middle console. The squeaking noise usually happens when turning or driving over speed bumps/manhole covers and things alike and these incidents occur mostly on city streets.

NoNoN NoneNone20200423

While vehicle is in motion there's a squeaking noise coming from under the driver's seat towards the middle console. The squeaking noise usually happens when turning or driving over speed bumps/manhole covers and things alike and these incidents occur mostly on city streets.

NoNoN NoneNone20200223

Loss of steering control after start of car, steering pulls hard to one side. Has happened at least 4 times. It is my understanding that other q 50 have been recalled for this intermittent steering problem. I do have video of the last occurrence, but it exceeds 5mb.

NoNoN NoneNone20200222

Loss of steering control after start of car, steering pulls hard to one side. Has happened at least 4 times. It is my understanding that other q 50 have been recalled for this intermittent steering problem. I do have video of the last occurrence, but it exceeds 5mb.

NoNoN NoneNone20200210

I was driving to work at approx 6:15am on hwy 17. Speed was approx 40mph when the sunroof suddenly exploded. Most of the glass flew out showering the cars behind me. I didn't hear or see anything hit the sunroof.

NoNoN NoneNone20200209

I was driving to work at approx 6:15am on hwy 17. Speed was approx 40mph when the sunroof suddenly exploded. Most of the glass flew out showering the cars behind me. I didn't hear or see anything hit the sunroof.

NoNoN NoneNone20191226

Turned the vehicle on, pulled out of parking spot and heard a noise from the front of the vehicle as steering wheel was turned. The steering was very tight and the vehicle was difficult to maneuver. As the speed increased, the steering loosened, and as the vehicle decelerated, the vehicle became nearly impossible to maneuver. The power steering fluid is full, and the vehicle appeared to be in good condition. There were no accidents or incidents prior to this issue, and the vehicle operated without issue prior to this incident.

NoNoN NoneNone20191212

I was simply driving on the street when my vehicle stopped in the middle of the road causing cars to almost hit me. I was not involved in any accident but infiniti has informed me that the emergency shut off was activated for unknown reason causing my ac compressor to blow and entire fuse box to be destroyed. My car only has 70k miles on it so this a safety hazard. These parts need to be recalled immediately there's no legitimate reason for a new car to do this. According to the manual the emergency shut of for infiniti hybrids only happened when involved in major car accidents. This is not right.

NoNoN NoneNone20191118

My vehicle has an optional tech package that provides forward braking, lane departure and backup braking. Apparently when i hit a pothole, these safety features occasionally turn off. Iv'e had these car for 4 1/2 years and became aware of this problem about 6 months ago. I'm have become dependent on these safety enhancements and no-longer feel comfortable when driving. I have complained the dealership since november 19 and still have not received a positive response all i want is to have a working safety system..

NoNoN NoneNone20191013

There are time when i go to turn my steering wheel i am giving more force to turn the car and my car shows no mechanical damage or anything but when i turn the wheel it stiffens up a lot and it is not smooth to turn especially when i am making turns i see this and it is when i'm in the city mostly.

NoNoN NoneNone20190926

Cars steering wheel will clunk and turn opposite directions will reversing into parking spots or slowly taking off from being stationary. This has happened a few times over the course of 4 months and i've only had the car for about 7. Last night i was pulling into my driveway and the steering wheel sharply turned right, i shifted the car to park, and the car just completely died. Nothing had worked at that point, no lights, ignition, keys, nothing. I got out of the car and shut the driver door and everything turned back on except now the steering wheel won't turn unless using unreasonable force. Power steering light illuminated, chassis control. This has also happened on my test drive with the vehicle in december of 2018 with 54,000 miles before purchasing . The steering wheel slightly twitched and i expressed my concern to the dealer and he said it was normal. It was very lightly that you could hardly tell it did it so i wasn't suspicious of the car having problems. This has not almost caused in accidents but i have a 3 month old girl and this is very unsafe and also my only car.

NoNoN NoneNone20190825

I have a 2015 infiniti q50. I believe i'm experiencing the same fuel pump eco mode problem as the 2016-2017 q50. Me, my wife and newborn daughter were on our way home on the express way during rush hour in eco mode with approximately 35 miles before empty, we were about 2 miles away from the nearest fuel station. We were traveling east doing about 40 mph due to heavy traffic when all of sudden my q50 started to bog down and then eventually stalled . Luckily we were right next to the shoulder. I pull over pop the hood looked everything over and all seemed fine. Tried to restart and car would turn over, start, and then stall as if there was isn't any gas in the car. After calling my father in law , while waiting, i looked up the symptoms and saw the same issue in the 2016-17 models, recall #17v476000 recall date 07/27/2017 component electrical system: software. I mean symptoms were spot on exact. I believe this needs to be investigated as i'm probably not the only person with a 2015 q50 experiencing this. With the caliper of this car this should not be happening and i most definitely don't want this to happen while my wife and daughter are traveling together without me. I also called the infiniti dealership for them to only make me feel like they didn't want to deal with it. Please help safe car.Gov

NoNoN NoneNone20190618

I was driving on i-65 at 4:00 pm on june 19 when my sunroof exploded. No other vehicles or debris were near me and no indication of impact.

CrashNoY 1 InjuredNone20190211

Tl* the contact owns a 2015 infiniti q50. While driving 55 mph, an 18 wheeler passed the contact's vehicle and splashed water onto the road. The contact's vehicle hydroplaned and crashed into the truck. The vehicle then spun 360 degrees before crashing into a guardrail and knocking down a highway sign. The air bags did not deploy. The rear windshield shattered, all four doors were smashed in, and the front grill became detached. The vehicle was towed to an impound yard. The contact received a slight concussion and received medical attention at a hospital on her own. A police report was filed. The insurance company had not yet made a determination to total the vehicle. The manufacturer was contacted, filed a report, and promised to call back within 72 hours. The dealer was not contacted. The cause of the failure was not determined. The failure mileage was 29,000. The vin was unknown.

NoNoN NoneNone20181203

On 12-04-2018 my wife and i began a road trip from southern california to bozeman, montana in our 2015 infiniti q50. The infiniti q50 is equipped with driver and passenger seat warmers. Due to the extreme cold, my wife (passenger) activated her right front passenger seat warmer to the high setting. The right front passenger seat warmer was activated from northern nevada to idaho falls, idaho, approximately for 9 hours. As we approached idaho falls, my wife and i began to smell a burnt odor coming from within the interior of the passenger compartment of the infiniti. We immediately pulled over and my wife located the burnt smell coming from the right front passenger seat where my wife's right elbow had been resting during the trip. The seat warmer had heated the seat to the point where it had burned through the layering and softened the leather to the point where my wife's elbow went through. This was an immediate concern and we turned off both seat warmers. On 12-17-2018, upon our return from montana we took the infiniti q50 to the perry infiniti dealership of escondido, ca where it was left for inspection. On 12-19-2018 we were told by perry infiniti dealership that the damage would not be covered due to their findings. Perry infiniti stated that they believed the damage to be caused by an outside source. This to us was impossible since we are not smokers nor do we transport any flammable products in our vehicle. We contacted the infinity consumer affairs and reported the incident but met with the same negative results. A consumer affairs case was started and we were told that the ultimate decision would be made by the dealership. We find this very disturbing and see future issues with infiniti's seat warmers that could ultimately lead to bodily harm. Thank god for my wife's layering of clothing or she may have received bodily harm.

NoNoN NoneNone20181014

Tl* the contact owns a 2015 infiniti q50. The contact stated that the air bag warning indicator illuminated and remained lit. The vehicle was serviced at orlando infiniti (4237 millenia blvd, orlando, fl 32839, 321-594-4014), but the remedy failed to repair the vehicle as the air bag indicator remained illuminated. The manufacturer was notified of the failure. The failure mileage was approximately 48,000. *tt*jb

NoNoN NoneNone20180731

Since i received the car back in 2015, the rear back up camera has a tendency to remain on the screen even when the vehicle is placed from reverse to drive. I have taken the car into the dealership service center on coney island avenue in brooklyn ny numerous times and showed them how the rear camera was stuck on the video monitor. They suggested i shut the car off and started it again, which alleviated the issue temporarily until it happened numerous times again. This poses a very serious hazard especially if you cannot stop and restart the car.

CrashNoY 2 InjuredNone20180704

Infiniti hybrid vehicles shut off engine while moving to protect the hybrid system from over heating. This happened on 5 or more occasions all while driving down the street or highway causing me to lose control. When notifying the dealership they were aware of this issue and after 2 times bring it in and nearly $1000. The day after coming out of the shop and being fixed for the 2ns time, my car turned off driving down the freeway in rush hour traffic causing me to lose control and smashing into a vehicle at 50+ miles an hour. The other driver and self were injured and luckily not killed infiniti has yet to work with me or respond to this serious issue. I have found other infiniti hybrid owner this is happening to please contact if you also have had this issue. *dt*jb

NoNoN NoneNone20180515

Vehicle has been having this issue since day 1. Spoke to other owners with the same issue. When slowing down from any speed, slightly or quickly, the car switches between ev mode and back. At all times the braking is odd. There are times where the car lunges forward when nearing a complete stop, other times the brakes seem to be letting go and grabbing again when slowing from a higher speed. I understanding this is the car switching between ev mode, regenerative braking, and transmission downshifting. But it is a major safety hazard as sometimes the braking can be very unpredictable. Sometimes i near a car standing still and brake (city driving), and seconds before coming to a complete stop the cars brakes let go for a second and grab again. Have experienced this on other hybrids, but nothing was as close to being as bad as the brakes are on this car. Pads are healthy, rotors have plenty of life left in them.

NoNoN NoneNone20180430

Vehicle lurches back and forth when accelerating with a good amount of effort from a stop on right hand turns causing the car to act like it is slamming on the brakes and then accelerating repeatedly for about 3-4 seconds. This has nearly caused me to be rear ended numerous times. I have had the vehicle in the shop 3 times for this and was told it was not normal and that traction control was detecting wheel spin when there was none, and activating when it shouldn't be. I had a case opened with infiniti consumer affairs and am now being told that it is "normal operation" for a hybrid because they tested on other hybrids and experienced it!?!? That is recall territory. This is a severe safety issue as acceleration is retarded and can easily cause a crash as it is very unpredictable. Only happens when accelerating on a right turn from stop. Goes away if traction control is off. 4th and last infiniti i will purchase. Numerous cases online with same issue and infiniti buying back the vehicle. Why would they buy vehicle back if it was "normal operation"?

NoNoN NoneNone20171217

In the case of most newer cars, including my own, there is a problem with the rules for headlights. When the lights are in the on or auto position, the headlights will come on, as well as the tail-lights. When the lights are in the off position, newer cars will sense when twilight is falling and turn on both the headlights and dashboard lights but not the tail-lights. This will give the driver the sense that he has his lights on (for he can see that his headlights are on) but has no idea that his tail-lights are not on, and that therefore his car is extremely difficult to see in the dark. The only indicator in my car that would tell me is the green light on my dashboard telling me that the headlights on in the on or auto position. I am an uber driver in san francisco and find myself telling many drivers of many different kinds of cars that their lights are not in the on position. They are always grateful to know. The problem, i think, is that all the car manufacturers are following your directions, not thinking outside the box, and not realizing that you and they have created a potentially deadly situation. I hope that you can direct auto manufacturers to repair and replace this situation. If the headlights go on, then the tail-lights need to go on, regardless of the position on the lighting stem. Thank you. If you need to talk to me about this more, i can be reached at 510.332.6347.

CrashNoY 1 InjuredNone20171210

Tl* the contact owns a 2015 infiniti q50. While driving approximately 40 mph, the vehicle lost power and crashed into a guardrail. There were no warning indicators illuminated before the failure. The vehicle was towed to an independent mechanic. The contact sustained minor injuries, which did not require medical attention. A police report was not filed. The vehicle was not diagnosed or repaired. Infiniti of riverside (3040 adams st, riverside, ca 92504 (951) 373-5200) was notified. The manufacturer was not notified of the failure. The vin was unknown. The failure mileage was 40,000.

CrashNoY 2 InjuredNone20171020

Tl* the contact owned a 2015 infiniti q50. While accelerating from a stop at 10 mph, another vehicle ran a red light. The other vehicle struck a pedestrian and then struck the passenger side of the contact's vehicle. The contact's vehicle then crashed into a cement divider. The contact's seven year old son was seated in the back seat. The air bags deployed, but failed to inflate. A police report was filed. The driver and rear passenger sustained injuries, which required medical attention. The passenger sustained whiplash and the driver sustained bruising to the lower back/sternum, which required x-rays, cat scans, and physical therapy. The driver also sustained headaches, nausea, and stomach issues that were possibly caused by inhaling fumes from the air bags. The driver was currently seeking an ear/nose/throat doctor. The vehicle was towed to a police impound lot. The local dealer was not contacted. The manufacturer provided case number: 28713788 and was supposed to send a dvd on how the deployment of the air bags worked; however, the contact failed to receive the dvd. The contact found nhtsa campaign number: 16v244000 (air bags) for his vehicle, which was confirmed by the manufacturer. The vehicle was declared destroyed. The failure mileage was approximately 28,429.

NoNoN NoneNone20170407

Dunlop p245/r40r19 run flats. These tires should not be allowed to be sold to the public until the issues are resolved. We were driving home when the flat tire light came home. We were on city streets. Aaa put on the spare tire. The dealership stated on the repair order that the sidewall of tire was blown out. We had to purchase a new tire for $468. A week later - the 3 remaining tires all have bubbles on the sidewalls. This is a safety hazard! I am unable to get new tires until tomorrow as they have to be ordered and i'm ordering michelins - not dunlops! Only driven on the new for 2 weeks and can not receive a refund or a portion of the money back that i've spend. I have a complaint in to goodyear who have stated that they "may" attempt to make the issue right. They told me to have the tires inspected - which i have - only to be told what i already know - they all have damage to the sidewall. We've only put 14k miles on the tires total.

NoFireN NoneNone20170213

Tail light on the car caught on fire in the middle of the night in the off position outside my residence.

NoNoN NoneNone20170104

Takata recall - passenger airbag. I've had this car for 9 months and i can't have passengers ride in it? Get me a loaner car then.

NoNoN NoneNone20161107

Differential would not allow the car to accelerate while making a right turn. This created a problem, particularly when trying to enter a freeway on ramp. Several times the car actually came to a complete stop. After many attempts to fix the problem, infiniti declared the car a lemon and has reimbursed us for the lease payments. However the dealer plans to buff the car and sell it as-is.

CrashNoY 1 InjuredNone20161010

Tl* takata recall. The contact owned a 2015 infiniti q50. While driving 35 mph, one vehicle rear ended the contact's vehicle, a second vehicle crashed into the driver's side of the contact's vehicle, and a third vehicle crashed into the passenger side of the contact's vehicle. The air bags failed to deploy. The contact sustained injuries to the head, left arm, and hand that required medical attention. A police report was filed. The vehicle was destroyed and towed to a collision center. The contact received notification of nhtsa campaign number: 16v244000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 5,000. Parts distribution disconnect.

CrashNoY NoneNone20160821

Your form doesn't work for me. All systems were affected. I totaled my car while driving up a hill, in cruise control, and i hit a puddle. The car accelerated into the median. I was no longer a driver; i was a passenger.

NoNoN NoneNone20160711

Sidewall tear and bubble. Tires had to be replaced 4 times in 1 year . Left front tire was replaced at 3,058 miles. Left tire was replaced again at 5,923 miles. Right front tire was replaced at 6,811 miles. Right front tire was replaced again at 17,760

NoNoN NoneNone20160621

When the car had 8k miles on it, the front rotors went bad i.E. Defected and infiniti dealer fixed them and replaced the front pads as a warranty item. Now at under 24k miles, the rear breaks are gone bad but the dealer and infiniti corp. Are denying they're defected and refuse to fix them. This is my 3rd infiniti, i had before a 2008 g35s, and 2013 g37s, i drive my car regularly in town and highway, no excessive driving, and my rear brakes never went bad on other infiniti cars under 24k miles. I believe the rear breaks have problems just like the front ones did and the dealer considered them defected rotors basically and fixed them as a warranty item. The dealer recommended me to replace them few weeks ago when the car was in the shop for some electrical problem, but the breaks didn't make any noise at the time and i thought the dealer just wants to make some money. But, starting yesterday i heard the grinding sound and that's when i called the dealer back and also talked to infiniti consumer affair, and they refused to cover them.

CrashNoY NoneNone20160615

Lack of steering control, responsiveness resulting in delayed turning. I was driving on a residential street, and had a delayed turn resulting in an accident.

CrashNoY 1 InjuredNone20160610

Tl* the contact owns a 2015 infiniti q50. While driving 45 mph, a deer collided with the vehicle and landed on the front driver side of the hood, windshield, and roof. The air bags failed to deploy. The contact sustained scratches on her body from the broken class, but did not require medical attention. A police report was filed. The vehicle was towed to an independent collision lot. The manufacturer was notified of the failure. The approximate failure mileage was 8,000.

NoNoN NoneNone20160531

The vehicle is on a national do not sell list, this is awful for resale value!!!

NoNoN NoneNone20160531

Car pulls to the left on its own , happens pretty often. The force is so bad that i can berely keep the car on the road. Have taken the car to dealer 6 times they called infiniti manufacturer engineer and he said they could not find the problem i have several videos i am afraid to drive this car. The car does that few mins after starting the car it pulls to the left with a hard force for like 2-3 mins than becomes normal like nothing ever happened.

NoNoN NoneNone20160520

Issue: j hooks holding floor mat creates driver safety issue. J hooks are not stationary and when rotate causes floor mat to come loose and create safety issue by preventing properly using gas and brake pedal. Background: purchased 2015 infiniti q50 as cpo infiniti thousand oaks w\11,992 miles on 5/4/16. 5/21/16 with 12,622 took first time into dealer to address issue of driver floor mat sliding around and bunching up preventing me at time from appropriately reaching the gas or brake pedal. Dealer indicate this is normal with car models.. 7/26/16 took back to dealer as issue was happening daily. Dealer srv manager looked at and acknowledged issue and offered me new floor mats and replacement of j hooks. Accepted. 8/11/16 3rd time at 16,825 miles.Same issue again with j hooks and floor mat.This time dealer inspected and indicated floor mat comes loose from floor hook. Unable to make further repair to car. I escalated to infiniti customer affairs with letter and phone call. I asked for vehicle buy back under california lemon law. Approx. 12 days later infiniti replied with following: infiniti realizes situations may occur with your infiniti vehicle that, unfortunately, fall outside of the parameters of the new vehicle limited warranty provided with your vehicle. They said no way in not to many words. Talked to lemon lawyer and said be careful dealer doesn't like to be sued, they will hire expert witnesses and if you lose you have to pay for their witnesses. Went back to dealer and was told all the j hooks do the same thing. They are not stationary and rotate around and if you step out of the car and put pressure on the mat it will move. Was told we won't put this into writing. I bought a ugly all winter thick rubber mat which is heavy and doesn't move around. Given floor mat issues infiniti should taker of issue better.

NoNoN NoneNone20160414

First of all this is the second instance for this, the first time it happened the dealer dismissed as the drive assist behaving normally. However while my wife was taking our son to school this morning 04-15-16, the steering wheel decided to turn to the right suddenly at 45mph, luckily my wife was able to correct for it by steering in the opposite direction. She then called me and said that something is wrong with the steering of the car and that it kept was pulling to right hard. I told her to find a safe place to pull over and turn the car off and then start it again. After she was able to stop somewhere safely she turned the car off and then restarted it and the steering seemed normal. I have expressed my concerns of the safety of the drive by wire and steering assist to the dealer we bought it from and to infiniti consumer affairs when this happened the first week of owning the car, now that it has happened again have no confidence in the safety of this car, especially with my 3 year old in it. I can not express to the worry i go through every time they drive the car. I intend on contacting both the dealer and infinity consumer affairs but i know what i can expect from them, next step is contacting a lemon law lawyer fro further advice.

NoNoN NoneNone20160403

Came to a slow stop at a red light in my 2015 infiniti q50. My foot was directly on the brake. Within seconds the car began to pull forward and i applied additional pressure on the brakes by using both feet. The engine was racing out of control and the tires were screeching. Sifting the gears did not help. I let off the brake and turned right instead of straight in order to avoid hitting cars. Shifting violentlky the car finally went back to normal. The dealer denies the car is at fault and says this is a case of human error.

CrashNoN NoneNone20160131

First initial incident: around sept/oct of 2015, i was driving in a freeway where there was a heavy traffic. Cars were running at a speed of 10-20 mph. I was slowly approaching to a stop by stepping on my brake. That was when my brake would lock on me and the car would not stop to move forward. Luckily since i wasnt going fast, i avoided an accident with the car in front of me. Recent incident: happened jan/feb 2016, i was on my work's parking lot when it happened again. I hit my company work truck in the rear (my car pretty much got buried under that truck) and caused my car to have a damage on my hood and bumper. I reported this incident to infiniti usa 3/1/2016, great service by the way, telling them all my incidents. I didnt report on my initial incident since i thought it was just a one time thing. What if i drove 70-80mph on the freeway and this happened? My life's at a risk with this vehicle. I drive a lot for work but this cannot keep happening time to time. So after my report to infiniti, they opened my case (will not share my case number) and will send it to a incident specialist. I haven't repaired any of my damage from the malfunction yet because i strongly believe i am not liable for any of this damage. I read one of the complaints on november, 2016, and that person's case got rejected. I am guessing infiniti does not want to agree their malfunctions and blame it on the customer? I am afraid that since i do not have a dashboard camera or anything that will support my story, it may be rejected. But i am willing to act upon their decision if it does not resolve the way how it should be resolved. Highly concerned about anyone's safety now driving this vehicle around.

CrashNoY 2 InjuredNone20160126

Takata recall tge airbags left my pasenger and i with hurt chests n was painful instead of protective

CrashNoN NoneNone20160121

I was driving on the fwy traffic was slow; my speed was between 20-25 miles ph brakes didn't respond when i applied the brakes i end up hitting the vehicle in front of me luckily nothing happens to the vehicle in front of me i have to leave went to small mechanic shop they said the brake peddle is bend because when i hit the brakes hard to stop.

NoNoN NoneNone20160115

Engine and/or transmission lost torque power. Since 2016 while car only had 11,000 miles all of the sudden car lost torque power while accelerating. Check engine indicator has never light up and dealer consult scanner has never found the issue. Still car doesnt have same acceleration nor torque while going 0-60mph. Already i've seen so far 4 cars of the same year with speed sensor problems and replacement. Mechanics say it begins by loosing power until stops working and car wont move.

NoNoN NoneNone20151124

Passenger airbag warning light on when my wife (145lbs) is in the passenger seat. This happens from the moment the car is turned on and persists the entire time while driving. Was told if the warning light was on that the airbag would most likely not deploy in an accident. This occurs each and ever time my wife is in the vehicle over the course of the past nine months. There have been recalls on many nissan/infiniti vehicles in 2013 and 2014, and it seems that this safety issue is present in the 2015 models as well. Dealers recommendation was to have my wife sit in a different seat!?!? Two photos attached - first is closeup of illuminated passenger airbag warning light. Second photo shows a wider view showing the air bag warning light and the passenger appropriately seated with seat belt on.

NoNoN NoneNone20151010

The vehicle suddenly pulls very hard to the right requiring force to keep in a straight line. The vehicle did not experience any alignment altering potholes or road bumps. This is a dangerous software malfunction with the das. I am very lucky this occurred at low speed and without my children in the car.

NoNoN NoneNone20151009

On numerous occasions while in motion at various speeds the vehicle will audibly alert, brake, steer, and deaden throttle response. These are related to enhanced safety features of the vehicle. The problem is that these occur when there is nothing to avoid or any danger present. These have occurred at high speeds and in situations where they could have caused an accident. My local dealership blamed all issues on the placement of an ez pass transponder. I find this to be completely absurd. Infiniti customer care will not assist. I have disabled all of these systems to avoid potentially dangerous situations. I note in the dates that this occured on 10/10/15, however there have been multiple instances. On 10/10/15 the vehicle steering had to be held at 30-45 degrees to the left to keep the vehicle in a straight line.

NoNoN NoneNone20150921

While driving on the highway 60 plus mph, i lost control of the vehicle. I turned the steering wheel left and the car went right. This occurred twice on two separate days. This is a major safety issue. ...Updated 12/03/15 *bf updated 10/30/2017*js

CrashNoY NoneNone20150917

I was driving 2015 infinity q50 (purchased on 02/28/2015) on lee road, shaker heights, ohio 44120, which had a first scheduled maintenance on 09/14/2015 at the beachwood infinity dealer. I stopped at the intersection of lee road and chagrin blvd. Behind a black jeep for waiting traffic. I had my car in drive and my foot firmly on the brake, about few seconds passed and suddenly my car started to move slowly forward while my foot was still firmly on the brake. As my car did not stop, i attempted to push the brake harder and to avoid rear collision with jeep, i turned toward sidewalk, in a moment my car just took off at the speed, hitting fixed objects on side walk, missing some on coming vehicles and by grace of god i managed my car and came on chagrin blvd. Without further incidents. I had my dash cam on which has recorded the incident. This incident occurred on 09/18/2015. After few days i notified the infinity and the company issued a claim # 20499682. After seven days mr. Terry matt clark, incident investigation specialist, nissan north america inc. Called me and told me he can not scheduled the inspection immediately and scheduled on 11/06/2015, during this time vehicle was restored with the damage over $22,000.00 which i claimed thru my auto insurance. On 11/16/2015 i received the letter from mr. Clark, denying the problem with the car and not responsible for any claim.

NoNoN NoneNone20150819

Recently i was sitting at a stoplight about 3rd in line behind a ford explorer. I live in atlanta so stoplights are extraordinarily long. I had the car in drive obviously and my foot firmly on the brake. About 5 minutes into the red light my car starts to slowly move forward while my foot was still firmly on the brake. The movement was similar to if the brake had been released and the car was coasting in drive. Fortunately i left some distance between myself and the explorer in front of me, but obviously a moment of panic comes over me when my car is moving forward with my foot on the brake. I attempted to push even harder on the brake with no results, my car is still inching forward closer and closer to the explorer in front of me. The brake felt firm like it should be working. I had to think fast and then slammed the gear shift into park. This finally stopped the moving vehicle in what seemed like only millimeters in time to avoid rear ending the suv in front of me. This is the second time this has happened to me where the car starts to move at a prolonged stop while my foot is on the brake. I'm going to try to replicate the incident in a controlled safe environment today, but needless to say it was a very scary moment and i'm truly worried about the safety on this vehicle.

NoNoN NoneNone20150809

Tl* the contact owns a 2015 infiniti q50. While driving at approximately 30 mph around a curve with the brakes engaged, the accelerator pedal was depressed but the vehicle decelerated without warning. The issue recurred multiple times. The vehicle was towed to the dealer. The technician inspected the vehicle and stated that it was working up to standards. The failure recurred. The vehicle was not repaired. The failure mileage was unknown. Ma 10/5 the dealer stated the vehicle was not defective. They were able to demonstrated the stumbling of the engine, was caused by the consumers driving habit of braking with his left foot, rather than the right. The consumer stated his complaint was unwarranted. Updated 10/19/15.*jb *cn

NoNoN NoneNone20150730

Hi, i purchased this vehicle at 7/31/2015. It's a brand new q50 2015 premium. I met two issues about it: 1. It's passenger air bag. The passenger air bag status light is on with an adult occupying the front passenger seat for the first a few minutes, sometimes is 2 mins, sometimes is even 5 mins, but it supposed to be off after 7 seconds. I'm worried about the my safety in that period. 2. The seat belt issue. Once i was sitting on the passenger seat, i didn't buckle up yet, but the seat belt status lights was not illuminated. Yesterday, my boyfriend dropped me off, after i left the passenger seat and took off my car, he saw the seat belt status light was on. I tried to communicate with the dealer and customer service, but it seems they can't help me at all. They just told me there's no code shows any issues need to be fixed. I really want to just return the car.......Updated 12/10/15 *bf *cn

NoNoN NoneNone20150721

I just learned this week that my infiniti q50 has been determined to be one of the three vehicles most vulnerable to automated hacking, along with the jeep cherokee and the cadillac escalade. Consequently, chrysler recalled 1/4 million jeep cherokees in order to patch their software to prevent hackers from taking remote control of these vehicles. I attempted to contact infiniti and they refuse to acknowledge that there is even a problem, let alone that they are working on a patch of their own. I want to know what the nhtsa is going to do about this, as opposed to waiting until someone is killed before acting. Hurrah for chrysler!

NoNoN NoneNone20120318

I get distortive images and intense glares from headlights of cars behind me, and coming towards me when driving at night. These images are vertical beams of light with horizontal lines and shoot towards the sky. Every car behind you will reflect two beams with the lines, and if there are several cars behind you it becomes more pronounced, like a sea of vertical beams with glaring lights. I also get intense glares of lights from headlights behind me and coming towards me. It feels like every car behind or coming towards me have their high beams on. This experience is blinding, distracting, disturbing, makes me disoriented, and is a safety issue. Since taking ownership of this vehicle on march 19, 2015, i have had to limit my night driving. This experience has substantially impaired my enjoyment of this vehicle. I have complained to the dealer and the manufacturer, and to date, no resolution. The dealer, nationwide infiniti of timonium claims that the problem cannot be corrected. Dealer claims that the auto dimmer is not faulty and all the q50's drive this way. *tr

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