2021 Polestar POLESTAR 2Polestar Polestar 2 2021

Complaint Information: Recalls, Investigations, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 206259 [USA]: A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.
    Polestar automotive usa, inc. (polestar) is recalling certain 2021-2022 polestar 2 vehicles. The battery energy control module (becm) microprocessor may reset and cause the high voltage system to disconnect.
    polestar will notify owners, and the software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed april 23, 2021. Owners may contact polestar customer service at 1-800-806-2504. Polestar's number for this recall is r10079.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2021098 [Canada]: Powertrain
    Issue: on a small number of vehicles, a software problem could cause the battery energy control module (becm) to reset. This can cause the high voltage system to disconnect while driving. If this happens, there could be a sudden loss of power to the wheels. Safety risk: a loss of power to the wheels could increase the risk of a crash. Corrective actions: polestar will notify owners in writing and send a wireless over-the-air update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • 36763.2.0 - EQUIPMENT: This is a technical journal: outer rear view mirror jamming. Assemble the cables correctly.
  • 36763.2.0 - EQUIPMENT: This is a technical journal: outer rear view mirror jamming. Assemble the cables correctly.
  • 36854.1.0 - POWER TRAIN: This is a technical journal: ticking noise during deceleration at low speed. Work is ongoing to find a solution for this noise.
  • 35563.3.0 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): This is a technical journal: ihu replacement - prior approval needed. In most cases the ihu does not need to be replaced, and can be saved by following fault tracing in vida
  • 36694.4.0 - ELECTRICAL SYSTEM: This is a technical journal: icup, a??Searching for gpsa?? Message in dim / csd. An improved ihu software is planned to be released year 2024 quarter 2 in vida.
  • 36876.1.1 - ELECTRICAL SYSTEM: This is a technical journal: 12v battery testing / maintenance guide. To be used as reference material when charging, maintaining, and/or testing 12v batteries for spa/cma vehicles
  • 36418.3.0 - ELECTRICAL SYSTEM: This is a technical journal: bev high voltage battery replacement. When a new battery is installed and the cell chemistry is different a unique sp is necessary
  • 36316.7.0 - ELECTRICAL SYSTEM: This is a technical journal: polestar bev ihfa P060C04 internal processor failure. Improved software is now available.
  • 36829.1.0 - BACK OVER PREVENTION:SOFTWARE: This is a technical journal: slippery road alert on dim. Perform software download.
  • 36819.1.0 - ELECTRICAL SYSTEM: This is a technical journal: high-voltage battery module temperature sensor dtcs. Software update.
  • 36527.5.0 - SUSPENSION: This is a technical journal: upper front suspension noise. Replace upper bearing.
  • 36518.5.0 - TRAILER HITCHES: This is a technical journal: towbar trm not responding. Please perform a 12v reset of the trm before software download.
  • 36577.5.0 - ELECTRICAL SYSTEM: This is a technical journal: software update fails and vida cana??T connect, vgm unresponsive. If swdl fails, the vgm may end up in an unresponsive state. To identify if this has happened, the most indicative symptom is that the car does n
  • 36577.5.0 - UNKNOWN OR OTHER: This is a technical journal: software update fails and vida can't connect, vgm unresponsive. Follow steps in vida.
  • 36756.1.0 - ELECTRICAL SYSTEM: This is a technical journal: electrical motor (erad) sound information. Examples of normal erad sound/noise.
  • 36316.6.0 - ELECTRICAL SYSTEM: This is a technical journal: bev ihfa internal processor failure. Improved software is now available.
  • 36527.3.0 - SUSPENSION: This is a technical journal: upper front suspension creaking/knocking noise. Waiting for availability of new upper bearing.
  • 36694.2.0 - ELECTRICAL SYSTEM: This is a technical journal: searching for gps message in dim / csd
  • 36404.4.0 - ELECTRICAL SYSTEM: This is a technical journal: dim"disconnect charging cable" message with no cable attached. Software fix is available.
  • 36713.1.0 - POWER TRAIN: This is a technical journal: propulsion message in dim with becm dtc P0D1800. Improved becm (battery energy control module) software
  • 36086.1.0 - ELECTRICAL SYSTEM:SOFTWARE: This is a technical journal: general concerns in ihu on icup vehicles/google infotainment.
  • 36694.1.0 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: This is a technical journal: icup, a??Searching for gpsa?? Message in dim / csd. Restart ihu via home button
  • 36697.1.0 - EQUIPMENT: This is a technical journal: wirerless phone charger, none or unstable charging. Perform a wpc software reload.
  • 36700.1.1 - VISIBILITY:GLASS, SIDE/REAR: This is a technical journal: squeak noise when opening or closing windows. Apply ptfe spray 30749880 to the scraper molding
  • 36658.2.0 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): This is a technical journal. Sliding or rolling maps in dim. This symptom is caused due to an issue in the dim sofware, an improvement for this issue is included in the week 25 sofware release (2.10).
  • 36662.3.0 - EQUIPMENT:ELECTRICAL:INFOTAINMENT: This is a technical journal. Ihu sofware release contents: vusw2320 (2.9). A sofware update with many ihu improvements was released in week 21 (~5/22/2023). The details of these improvements are included in the service section attached tec
  • 36666.1.0 - EQUIPMENT:ELECTRICAL:INFOTAINMENT: This is a technical journal. Report feedback to google in csd. Follow steps to report feedback on center screen display.
  • PB3028-S10227 - ELECTRICAL SYSTEM:SOFTWARE: Polestar software update.
  • PB72-S10223 - FORWARD COLLISION AVOIDANCE: Forward-looking camera 2 (flc2).
  • PB38-S10223 - FORWARD COLLISION AVOIDANCE: Forward-looking camera 2 (flc2).
  • PB30-S10227 - BACK OVER PREVENTION:SOFTWARE: Polestar software update.
  • TJ3648310 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Backup battery dtc tcam-U210993
  • TJ3647110 - EQUIPMENT:ELECTRICAL: Google assistant voice commands not responding
  • TJ3638010 - FORWARD COLLISION AVOIDANCE: Dim message and dtc vcu1 U016800
  • TJ3612640 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Polestar 2 performance software: general info and ota failure instructions
  • TJ3560250 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Backup battery dtc tcam-U210993
  • 3554220 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Checklist if 12 volt battery is drained - perform sw upgrade
  • TJ36445 - ELECTRICAL SYSTEM:SOFTWARE: Software upgrade
  • TJ36418 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Bev high voltage battery replacement
  • TJ36404 - ELECTRICAL SYSTEM: Dtc srs-B15381b high voltage battery loop control
  • TJ36379 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: General radio deviations
  • TJ35954-2 - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER: No remote key function
  • TJ35954-1 - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER: No remote key function
  • TJ35954 - EQUIPMENT:ELECTRICAL: Readded tcam reset method under service
  • TJ35951 - EQUIPMENT:ELECTRICAL: Mobile data services
  • TJ35928 - EQUIPMENT:ELECTRICAL: Csc customer symptom codes
  • TJ35866-1 - EQUIPMENT:ELECTRICAL: Dtc diagnostic trouble codes
  • TJ35866 - EQUIPMENT:ELECTRICAL: Swapping tcam?S for fault tracing purposes is strictly forbidden unless instructed
  • TJ35798 - ELECTRICAL SYSTEM:SOFTWARE: Ps over the air software update (ota)
  • TJ36345.1.0 - ELECTRICAL SYSTEM: Footwell lights, not working after software update 2.2.
  • WTE-013P - UNKNOWN OR OTHER: Mandatory tools.
  • TJ36260.1.1 - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Tcam rebooting, vida cannot maintain connection, loss of connectivity.
  • TJ 36173 1 0 - STRUCTURE:BODY:TAILGATE : If a vehicle needs a new drive unit and built before 21w48 follow the advice under service.
  • Service Manager - EQUIPMENT: Scheduled service is complementary on any polestar 2 vehicle for the first 3 years and 30,000 miles
  • Service Manager - EQUIPMENT: Factory scheduled maintenance (fsm) - polestar 1
  • SJ 1001365 - ELECTRICAL SYSTEM: Polestar hv-battery claim types
  • TJ 3622210 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Technical journal.
  • TJ 3615430 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Technical journal.
  • TJ 3614111 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : New repair information under service.
  • TJ3597410 - FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA: Ghost dtc in flc2 may appear after software download.
  • TJ3556130 - UNKNOWN OR OTHER: When analyzing replaced seat belt catches, we have found catches with coins, candy, nuts etc inside,causing the problem.
  • S10138 - ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE: Polestar automotive usa, inc. On behalf of polestar performance a ed to launch service action s10138 on certain model year 2021-2022 polestar 2 vehicles.
  • PBS10138 - ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE: Polestar automotive usa, inc. On behalf of polestar performance a ed to launch service action s10138 on certain model year 2021-2022 polestar 2 vehicles.
  • TJ3614111 - EQUIPMENT:ELECTRICAL:AUX AUDIO JACK/PLUG: When listening to siriusxm radio, the customer may experience the song/artist information not updating on the center screen when changing channels or when the song changes. Car market: united states and canada
  • S10138 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Launch service.
  • PB77001P - WHEELS: Polestar canada winter tires.
  • PB30S10138 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Launch service.
  • Old file TJ 3600 - ENGINE AND ENGINE COOLING: Driver may find that vehicle speed is restricted after speed restriction is removed during
  • TJ 3601311 - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE: Frontseat /squeak/ rattle.
  • TJ 3571311 - EQUIPMENT: Suspension setting values changed.
  • SMB 17 003P - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Pre delivery service.
  • TJ 3600110 - SEATS: Front seat /squeak/ rattle.
  • TJ35681.1.0-2021 - STRUCTURE: This is a technical journal: creaking noise from rear body / suspension / shock absorber. Apply grease.
  • TJ35800.1.2-2021 - EQUIPMENT: This is a technical journal: polestar charging issues
  • TJ35905.1.0-2021 - EQUIPMENT ADAPTIVE/MOBILITY: This is a technical journal: water coming out when opening front and rear door. Apply sealing tape.
  • TJ35930.1.0-2021 - ELECTRICAL SYSTEM:SOFTWARE: This is a technical journal: digital key, not possible to pair to the car. Perform software upgrade.
  • SMB31-004P-2021- - EQUIPMENT: This is a service manager bulletin: shipping and handling of polestar lithium battery electric vehicle (bev) battery modules to global battery solutions (gbs)
  • SMB31-003P-2021- - EQUIPMENT: This is a service manager bulletin: shipping and handling of polestar lithium battery electric vehicle (bev) battery packs to global battery solutions (gbs)
  • PB83-001P-2021-0 - EQUIPMENT: Please return stock of the following earlier version part numbers to your servicing distribution center. Enter discrepancy code ?52? In volvo vision and reference this bulletin in the ?Information to supplier? Fields, otherwise the return c
  • TJ35713.1.1-2021 - ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC): This is a technical journal: polestar 2: suspension setting/adjustment
  • SMB31-006P-2021- - STRUCTURE: This is a service manager bulletin: sds
  • SMB31-005P-2021- - STRUCTURE: This is a service manager bulletin: sds
  • TJ35888.1.0-2021 - ELECTRICAL SYSTEM: This is a technical journal: esm communication dtc?S
  • TJ35798.3.0-2021 - BACK OVER PREVENTION:SOFTWARE: This is a technical journal: over the air software
  • TJ35885.1.0-2021 - BACK OVER PREVENTION:SOFTWARE: This is a technical journal: over the air software faq
  • TJ35718.4.0-2021 - WHEELS: This is a technical journal: polestar rims, front and rear wheel position
  • TJ35713.1.1-2021 - ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC): This is a technical journal: polestar 2: suspension setting/adjustment
  • TJ35811.1.0-2021 - STRUCTURE: This is a technical journal: polestar bellow noise
  • TJ35811.1.0-2021 - EQUIPMENT: This is a technical journal: polestar bellow noise
  • TJ35713.1.1-2021 - SUSPENSION: This is a technical journal: polestar 2: suspension setting/adjustment
  • TJ35860.2.0-2021 - EQUIPMENT: This is a technical journal: ps2 - wpc (wireless phone charger) not charging iphone 12 models
  • TJ35849.1.0-2021 - ELECTRICAL SYSTEM: This is a technical journal: software update for hv battery balancer
  • WTE-010P-2021-01 - EQUIPMENT: This is a workshop tools and equipment bulletin: mandatory tools
  • TJ35823.1.0-2021 - EQUIPMENT: This is a technical journal: owner?S manual in ccd, text not visible
  • WTE-008P-2020-12 - EQUIPMENT: This is a tools and equipment bulletin: high voltage vehicle tool adaptor
  • WTE-009P-2021-01 - EQUIPMENT: This is a workshop tools and equipment bulletin: hv adapter
  • TJ35715.1.0-2020 - STEERING: This is a technical journal: steering column cover, squeaking noise. Apply felt tape
  • SMB17-001P-2020- - EQUIPMENT: This is a service manager bulletin: polestar 2 - temporary retailer pds process
  • SMB00-008P-2020- - EQUIPMENT: This is a service manager bulletin: polestar replacement car policy
  • PB89-001P-2020-1 - EQUIPMENT: This is an accessary bulletin:
  • TJ35800.1.1-2020 - EQUIPMENT:ELECTRICAL: This is a technical journal: polestar charging issues
  • SMB17-003P-2020- - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This is a service manager bulletin: polestar 2 - retailer pre-delivery service (pds) process
  • TJ35771.1.1-2020 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This is a technical journal: polestar 2: temporary retailer pds process - all calendar year 2020 deliveries
  • TJ35721.4.0-2020 - BACK OVER PREVENTION: This is a technical journal: diagnose of hv system after hvch malfunction
  • SMB00-007P-2020- - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This is a service manager bulletin: creating a vehicle report
  • SMB17-001P-2020- - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This is a service manager bulletin: polestar 2 - temporary retailer pds process
  • SMB17-001P-2020- - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This is a service manager bulletin: polestar 2 - temporary retailer pds process
  • SMB00-003P-2020- - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This is a service manager bulletin: temporary warranty submission
  • TJ35747.1.0-2020 - BACK OVER PREVENTION:SOFTWARE: This is a technical journal: logo illumination gear shift lever. Cem software upgrade required.
  • TJ35721.3.0-2020 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This is a technical journal: diagnose of hv system after hvch malfunction
  • WTE-006P-2020-10 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This is a special tool bulletin: newsletter 109: mandatory tool allocation
  • SMB86-001P-2020- - EQUIPMENT: This is a service manager bulletin: polestar front license plate fitment
  • PB31-001P-2020-1 - ELECTRICAL SYSTEM: Parts bulletin: polestar battery application guide. Replacement part numbers and specifications
  • WTE-003P-2020-10 - EQUIPMENT: This is a special tool bulletin: mandatory tool allocation.
  • WTE-004P-2020-09 - ELECTRICAL SYSTEM: This is a workshop tools & equipment bulletin: battery electric vehicle (bev) refrigerant 1234yf and polyol ester oil (poe) compressor oil
  • WTE-001P-2020-09 - EQUIPMENT: This is a special tool: mandatory tool allocation list
  • WTE-003P-2020-09 - EQUIPMENT: This is a special tool bulletin: mandatory tool allocation.
  • SJ1000586-2020-0 - EQUIPMENT: This is a service journal: polestar 2, ihfa part number 36011738 delivery porblems
  • SJ1000585-2020-0 - EQUIPMENT: This is a service journal: part number 36011585 delivery problems
  • SMB17-2021P-2020 - EQUIPMENT: This is a service manger bulletin: retailer care delivery process 2021.
  • WTE-002P-2020-08 - EQUIPMENT: This is a workshop tools & equipment bulletin: special tooling & workshop equipment requirements for a polestar authorized service point.
  • SMB77-001P-2020- - TIRES: This is a service manager bulletin: polestar tire application chart
  • TJ35545.1.0-2020 - EQUIPMENT: This is a technical journal: polestar 2: initial quality reporting
  • TJ35629.1.1-2020 - EQUIPMENT: This is a technical journal: polestar 2: license plate bracket installation
  • SMB00-002P-2020- - EQUIPMENT: This is a service manager bulletin: it identifies polestar models and vehicle types
  • TJ35595.2.0-2020 - EQUIPMENT: This is a technical journal: dim message "gear lever service required" no dtc, polestar 2
  • TJ35608.1.1-2020 - EQUIPMENT: This is a technical journal: cleaning
  • TJ35561.2.0-2020 - SEAT BELTS: This is a technical journal: seat belt catch, foriegn objects
  • oldfile_08142003 - EQUIPMENT: This is a technical journal: polestar 2: initial quality reporting
  • SJ1000321P-2020- - ELECTRICAL SYSTEM: This document contains information about and location of the different types of stored energy (for example. Pyrotechnical, fuel, and electric voltage). All emergency services personnel should be familiar with this document to avoid accident
Known Recall Investigations
  • Pedestrian alert sounds investigation as of 20230127

    Nhtsa received a petition on or about july 18, 2022, requesting that federal motor vehicle safety standard (fmvss) 141 be applied to all electric and hybrid vehicles operating in the united states. The petition can be reviewed at nhtsa.Gov under odi number 11486072.Fmvss 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 kg or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after march 1, 2021.The petitioner asserts that hybrid and electric vehicles to which the standard does not apply should be found to contain a safety defect. In support of the petition, the petitioner includes findings contained in a bill introduced in the house of representatives in 2009, the pedestrian safety enhancement act of 2009, h.R. 734, 111th cong. (2009). A related bill, the pedestrian safety enhancement act of 2010, became law in january 2011 (pub. L. 111-373). The petitioner requests that nhtsa require all electric and hybrid vehicles comply with fmvss 141, regardless of production date.The defect petition has been opened to evaluate the issue and determine whether to grant or deny the petition.The associated product list is not exhaustive and may contain vehicles that are equipped with pedestrian alert sounds.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • P060C [1] Internal Control Module Main Processor Performance
  • P0D18 [1] P0D18
  • U2109 [2] U2109
  • U0168 [1] Lost Communication With Vehicle Security Control Module
  • B1538 [1] Memory 2 Switch Circuit Short To Ground
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date

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